My friend has bought 3 pairs of shoes from them, received them quickly, and paid less duty and taxes into Canada than she did at another Birkenstock place.

920-882-3988 / 920-882-3986
920-498-2429

Yes, they are operating out of brick and mortar, and many of the items on their Web site are not in stock. I revised my order about 6 times to accommodate what they had in stock and/or could get.

The invoice was revised several times: first they billed a portion of the authorized amount (credit card), then the rest of it, and then requested additional (I ordered 9 pairs in the end, initially had ordered 7 pairs).

So, now the whole mess should be on its way to New York, but I won’t know for another week or so… if I don’t have socks by the end of August, I will file with PayPal for non-performance, get refunded.

Oh, well. It took me days to understand the sock terminology, sizing, etc., so when I finally placed my ordered, I was very disappointed to have to run around and play phone tag for a week to finally come up with an assortment of socks.

I do know of stores where I can walk in and grab this same assortment for the same price.

My quest to get in touch with an actual person at the company became a game. It literally got to the point where I called them every day for a week. I would leave a message stating that I would like to cancel my order because after two months it had not been fulfilled and that I wanted to see how many days in a row I could call without getting a response from them. In addition to the phone calls I would also send emails that received no response as well. The phone calls and emails were actually very nice and matter of fact in nature without any tone of threat.

One day I could not stand it any longer. I called my friend who conveniently happens to be a lawyer and told him the saga. He called the company stating that his client would like to cancel the order and to please call him to verify that they would do so. I kid you not, within 15 minutes someone from the company called him back to cancel my order and that was finally the end of my shoepeddlers.com experience. So if you’d like to constantly be ignored about the status of your order, never receive your order, and have to get a lawyer involved to cancel your never fulfilled order, shoepeddlers.com is the company for you!

After enquiring as to the status of my order and receiving no response and having my departure date approaching, I “googled” Shoe Peddlers which is a good lesson. I should have done this first.

I found this forum and thank goodness, someone had posted Kathleen’s information. So I called the number and spoke to Kathleen, who gave me another number but the woman I was supposed to speak with was not working (back Monday). Back and forth. Back and forth.

This was the absolute worst service I have ever experienced. Somehow, they have several people “working” on the phone, but no one seems in charge of anything. Clearly, this is a small operation trying to operate on a large-scale but it is not working. Furthermore, they promise things that they never are able to deliver. I wrote at least 20 emails (3 of which were responded to with incorrect information), only to figure out that the 2-day delivery was never going to happen; the 1st pair of shoes came 4 weeks late; the 2nd pair of shoes (despite confirmation email) was out of stock but that did not stop them charging my credit card first (which Kathleen promised wouldn’t happen).

If anyone can suggest other ways to post complaints, better business bureau, etc. I would be more than happy to write more and document this in great detail.

Horrible service.

I hope that they read this and realize you cannot run a business this way.

Also, a reminder to me (and maybe you too?) Not all online vendors are reputable and it pays to do due-dilligence before typing in your credit card.