My Biggest Complaint About Webkinz

155 Comments

1. what a stupid idea to not let the lil kinz pet of the month not get credit .i just think that hurts boys and girls feelings.

   zayn mees on November 23rd, 2007 at 2:26 pm | Link

2. i can not load the loading page it says it is done although it still says loading with a zero HELP!!!!!

   erica on November 27th, 2007 at 6:48 am | Link

3. […] I say “close up shop” because that’s all Webkinz is - a shop. In all seriousness, my daughter spent the last five minutes trying to decide if it was a good deal or not to sell an aqua gem for 48 Webkinz cash thingys to this gem dealing …Find out more about this great item here […]

   The best Webkinz blog ever » Blog Archive » Webkinz on November 30th, 2007 at 2:35 pm | Link

4. Well web kinz is what is is and I thimk it okay, If you have your child go ont quizzy’s cornor, they answer questions about math, spelling ect.
   I still think the mining game is STUPID! my little kid is getting persuaded to sell his personal items all for that stupid little dog.
   he tried to sell my notebook laptop at our last garage sale for 25$
   WEBKINZ IS A JOKE!

   alexia on November 30th, 2007 at 10:25 pm | Link

5. Hi, I was just surfing the net (Haven’t used that phrase in years, haha) and I have to applaud your blog. I agree that Webkinz is a terrible idea that has swept children off of their feet. Sure it can be interesting to kids, but it does not teach them about anything but to get more. I can say that my cousins have about 25 webkinz and I only know of 4 cousins who have them. It’s sad because once they get one webkinz they want more. When I was their age I remember I would get money for making the honor roll. I’d get $20 for first honors and $10 for second honors. I’d usually save the money but these kids just take and take.

   Anyway I think that your decision is admirable. My cousins’ parents keep buying their kids the webkinz when they task. At least you’ve noticed that webkinz isn’t a good idea.

   Aji on December 5th, 2007 at 7:48 am | Link

6. My biggest complaint is that since they upgraded their site before Thanksgiving my daughter can’t get on the Web site at all. We’ve checked all the things they indicate in their help pages to check and have checked with our provider (we didn’t have trouble before they upgraded). She can adopt new pets, but can’t get on to play at all. She isn’t getting anymore Webkinz.

   Marcia Lamberson on December 11th, 2007 at 12:33 pm | Link

7. The idiots want give my daughters pet of the month it’s benefits and they don’t have any support questions that cover it. No number to call or anything. The month is half over and when she has the pet online and tries to reep benefits it says you have to adopt the pet. Well we did. That’s why it looks like a xxxxxxxxxxx. I wish I could report them or ask for money back. I’m ticked off.

   Marianne McLaughlin on December 12th, 2007 at 3:50 pm | Link

8. MY biggest complaint about Webkinz is whenever I try to adopt a Webkinz it keeps saying the security letters are wrong then it says I may try again tomorrow but it won’t let me try again the next day! Grrrrrrrrrrrrrrr >:(

   Amythekewte on December 14th, 2007 at 11:39 am | Link

9. At school me and my friends love to play on webkinz but this a complaint because we were wondering if the webkinz didn’t exspiers because it’s awaste and I wanted one and I got it then my friends told me that they expier.

   from all 29 kids in Mrs.Merry’s class

   Darian on December 15th, 2007 at 5:34 am | Link

10. Webkinz is fun and educational. It teaches kids how to take care of an animal and not spend all your money on fun things but on food and healthy things!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Kaili Marten on December 17th, 2007 at 5:12 pm | Link

11. There are problems with the webkinz website and the company appears to be refusing to contact me back, per my request. This company apparently takes the money and run. I would strongly advise against purchasing this product for your children as they will only receive extreme disappointment in the end over it, and the company doesn’t care considering it isn’t their kids crying. Their not the ones who have to look into my kids faces and explain concepts of a deceitful company that ultimately in the end only teaches how to rip off the consumer.

    Michelle Drury on December 18th, 2007 at 6:53 am | Link

12. I got a Chihuahua Webkinz and when I tried to put it on, the servers didn’t work and it closed. I tried it again but the username was already used. So I used another username and I put in the secret code. But, it said that the secret code was already being used. I kept trying, but it wouldn’t work.

    Rachel on December 25th, 2007 at 5:45 pm | Link

13. Rachel

    The webkinz website is a pain to navigate. They don’t make the information easy for parents to find. I ended up going to http://www.ganz.com to find the phone number to contact them and personally gripe to them. What I found out is that if a code doesn’t work due to whatever reason, you have to take it back to the store you bought it from. They refuse to issue a new code due to “re-gifting” is the word they used.

    They don’t respond to e-mail, and you have to call the company more than once before you get a response. Overall, I have no respect for this company due to their lack of response. I would have to say customer support is spotty at best.

    Funny thing is I even told them I was going to warn everyone I could about thier company and they could have cared less.

    You may want to go to your favorite search engine and do a search for ‘free virtual online pets’. There seems to be alot of them out there, and I intend to try them next for my other children, instead of watching them get disappointed like my son did.

    I wish you the best of luck in dealing with this company. The webkinz I bought my son for his birthday this year, will be the last ganz product I EVER purchase as a result of my conversation with this company.

    A much wiser Mom now.

    Michelle on December 25th, 2007 at 6:16 pm | Link

14. Very funny to find others having the same problems!! Dear old santa gave my girls broke Webkinz for Xmas. Seem they might have pulled an AOL on us all selling more products than they were ready for. Not only was I burned once but looks like I fell for it again after trying to explain to my kids why their first pet didnt work. I bought them replacement and now I am getting the good old codes already in use. This is where the world is heading, companies giving two shiets about the customer and all out to get your money and run, sounds like to me with all the mony they are making of their broke arss crap a band of parrent should get together and sue thier asses off!! DONT WASTE YOUR MONEY!!!!!

    Mike on December 27th, 2007 at 6:21 pm | Link

15. WARNING DON’T BUY THEM IF YOU HAVE BOUGHT THEM TAKE THEM BACK WEBKINZ , LET THE COMPANY GANZ GO BROKE !

    Randy on December 27th, 2007 at 8:47 pm | Link

16. Ok so my son gets a webkinz and he signs it up. That part worked he goes to log in and it will not let him in. And when he he did get in he could not go to his room.

    Claire on December 28th, 2007 at 8:42 am | Link

17. RACHEL LISTEN MY GUESS IS THAT SOMEONE HACKED WHICH MEANS THE JUST TYPED IN A RANDOM CODE AND IT WORKED SO YOU JUST GOT SCREWED OVER

    Claire on December 28th, 2007 at 8:45 am | Link

18. My daughter has been on Webkinz since it came out, she has 34 of them. I have to say that at times it gets frustrating but she knows that when something goes wrong when she is on it, to get out and go back in. when you adopt them and you get kicked off, what you have to do is wait and when you can get back on site, you will find your new oet is there, that has happened to us a few times. As for the pet of the month, it depends if it is a Lil Kinz, or Webkinz, they alternate them, so if you have a LilKinz Pet, and the same pet is pet of the Month but the big one, that does not count and it explains it all. It will show you what is the pet of the month for the next month. I think Webkinz has taught my daughter alot, she likes to earn Kinz Cash, but she sure does not like to spend i, she knows when to feed it, take care of it, change it etc. She is better at the games then me. This happens all the time around the Holidays, with the system, just be patient and that is what i have taught my child, and she understands, so she will use another toy she got at Christmas, as she did not only get Webkinz. She likes Webkins, but it is not her life. I SUGGEST THAT WHEN WEBKINZ IS UP, THAT ALL PARENTS READ EVERYTHING ON THE SITE, AND THE WEBKINZ GUIDE AND YOU WILL UNDERSTAND HOW TO USE AND NAVIGATE THE WEB SITE. I know well enough that the parents are more upset then the children when the site does not work, as i’m in the category as well.

    Heidi on December 28th, 2007 at 11:18 am | Link

19. Because the Webkinz site is down… again… my 8 year old son and I decided to poke around the net and see who else is frustrated. We only go on the site a few times a week, never more than an hour and we actually play on the site together. But for the last week (vacation week of course), the site has been “unavailable” every single time we’ve tried to log in. And of course, Santa brought us a new Reindeer Webkinz (very cute on his own anyway) and the frustration level here is getting quite high.

    Just venting. Thanks!

    Heather on December 28th, 2007 at 1:08 pm | Link

20. I HATE WEBKINZ SO MUCH…because they are always shuting dowm to make webkinz a beeter place ya right

    upset little girl on December 28th, 2007 at 1:15 pm | Link

21. CLAIRE SAME THING HERE I AM SO TICKED OFF. IT IS RETARDED.

    NOT HAPPY PERSON on December 28th, 2007 at 5:19 pm | Link

22. I don’t like the fact that there is no customer service, and if you have a problem all of the advice on the website points to the customer being at fault. They assume that it is our computer causing the problem or that we gave out our code or password to someone else. The messages we get on the site are generic “we logged you out. try again later” over and over but I don’t know why or when or anything–all the troubleshooting “answers” point to it being a problem on our end, and no we did not give our code to someone else and no it is not our computer–we’ve tried it on both computers and my other kids’ webkinz work fine. We also tried to reset, and wouldn’t you know it says the account info doesn’t match their records, but we are able to log in (for a minute or two) and haven’t seen our “room” at all. It’s just a giant circle of crap. And no I am not going to pay more money for a replacement bunch of crap. If they are going to make money on overselling, then they need to be accountable and responsible to their customers. It is frustrating for parents and upsetting for the kids.

    Susan on December 30th, 2007 at 2:42 pm | Link

23. I purchased two macbooks for my kids for xmas…in addition to several webkinz they received from Santa…the browser, safari, does not seem to work. My Sony uses firefox…and we can intermittently access this account. Very frustrated here…try to contact someone…Good Luck!

    Ashley's mom on January 3rd, 2008 at 9:58 am | Link

24. Wonder if anyone is considering a class action lawsuit against GANZ.

    I would like to be included in that.

    Ken on January 3rd, 2008 at 10:33 am | Link

25. I was reading online last night that Ganz has issued a bulletin regarding the trouble with new accounts getting stuck and not working properly. Apparently it will be fixed soon. They said a few days but I don’t think it will be that soon. They will be issuing extra kinzcash and an extra month for those having trouble accessing their rooms etc. So we’ll see what happens! I hope they get it fixed soon.

    Susan on January 3rd, 2008 at 10:39 am | Link

26. Kinzchat plus (at the clubhouse) has been closed since last summer. Last summer they said it would be open the fall of 2007. And it is still is closed. This buisness is cheap, lying and non-cutomer caring.

    girly and her mom on January 5th, 2008 at 7:05 am | Link

27. Please bombard Ganz support email at:

    support@ganz.com

    I spoke to someone who gave me that address…because Ganz so rudely took it off their webkinz homepage, a sure sign they are in deep doodoo. This is unexcusable for them to not even communicate in some form what is wrong..and when it could be fixed.

    April Mueller on January 5th, 2008 at 12:57 pm | Link

28. Same problems here as everyone else. Our main problem though is even though we registered under EST, one of our account times in Webkinz World is off by 14 hours, so my son is unable to use the daily activities since he started Webkinz. Other accounts are fine- but Ganz refuses to help. I keep getting their canned answers which points back to their website which of course has NO support at all. I’m not an idiot, and I know how to read, yet Ganz treats me like I am a 6 year old looking for help. I doubt I’ll be buying any more Webkinz. I’ll try to get my kids away from it so when they expire in a year they won’t care so much. This is the support form for Webkinz if anyone wants it. http://customerservice.webkinz.com/cs/csg.php
    Good luck to everyone. Maybe we’ll all get lucky and there will be a class action suit so we can at the very least get our money back.

    Susan on January 6th, 2008 at 11:10 am | Link

29. all you people are just a bunch of idiots, if you have problems you go to support@webkinz.com, sure there have been some problems but if you send them a problem they fix it, I have always gotten a response from them, and for not teaching your child anything, about the value of money, there are also educational games on there math Booger gets an A is new and quite challenging, you have to go to the right place to get your issues fixed and be PATIENT they will fix it if its something you did, if you read the newspaper they were having problems with codes, I got mine resolved. My Daughter LOVES it and I will continue to buy them, actually I make her save her money for the one she wants. You have to be smarter than the web site.

    Vanessa on January 9th, 2008 at 4:46 am | Link

30. First of all, no-I am not an idiot, and unlike Vanessa I do NOT think most here are idiots, however; it’s not hard to be smarter than their website. Support@webkinz.com is the address that the URL will send the message to. It goes to the same place. Secondly, when I sent Ganz an email directly, they didn’t give me the email address for support (even though I already knew it and the URL) they sent the URL again, which they know I already knew. Lastly, what I didn’t state before is that I am an IT Manager and my husband a Network Engineer. It’s our professional opinion that the constant problems on their site is a sure sign of poor network management, planning, staff issues, as well as, uh, “budgeting problems” (basically being cheap).

    Webkinz has potential to be a number one site. I can’t say it’s as educational as Scholastic Graph Club Software, but that cost me a lot of money, not $12 per kid per year, and hey-they get a stuffed animal, right? Obviously everyone here purchased one or more Webkinz, (we have 8 total) with high hopes that it would be wonderful. Webkinz is not a new product, and Ganz knew the holidays would impact their site- but remained unprepared, and continue to operate at sub-standard for a product of this magnitude. This company is privately held, which I’m sure is another one of their problems. There is nobody to please but their own. If there is ever an IPO for this company, you can count me out. I am still hoping for a class action suit honestly. Other companies have jumped on the band wagon so I foresee a problem for Ganz in the future if they don’t get their act together.

    We still have no real help from Ganz/Webkinz, and the time is still off, and it’s been a month now since I started seeking help. Unacceptable. I’d like some of the magic that Vanessa seems to experience in regard to receiving assistance. Could it be that her “issues” are just part of their many common ones so it’s easy for them to answer?

    Ganz/Webkinz has done what we would call DROPPING THE BALL.

    Susan on January 9th, 2008 at 7:42 am | Link

31. No they are not common problems I adopted aan animal and the code was no good, if you take it back to where you bought it your right they wont give you a new one, I wrote to the support, they in turn e-mailed me back asked for more info, and told me they would contact me in two to three days and guess what my phone rang and they fixed the code and I know have the webkinz on line, I perrsonally think the support is fine, maybe your not sending the right info, also try going to the section on the website that says “my question is not listed” that works too., and for being in the IT business you should know everything is not PERFECT in the real world

    Vanessa on January 9th, 2008 at 8:33 am | Link

32. I take offense to you name calling users on this thread “idiots”.

    It’s not hard to say or understand “The Webkinz time isn’t appearing correctly therefore the daily and hourly activities are not work properly”. Like I said, it’s been a month and they have not given me any help other than the constant loop of sending me back to the website, which does not address this issue. Of course I tried the “our question isn’t listed here”… that was the first thing we did.

    Things may not be perfect in IT, but this is really a paid service that they are not giving much effort in regard to support of. People have had the problem that you experienced and it was corrected. Your problem of the code not working is what we would call a “known bug” that has a “fix”. I also have a problem of not being able to rename our rooms; we get an error each time. That exists on every account we have. Just another problem that they have not addressed for us, but that has only been going on for a week or so, not a month yet. Also, one account can get into the tournament area no problem, one account says the tournament area is closed. That has also been going on for only a few weeks. Still waiting for assistance on that too. I won’t be holding my breath for a phone call. Yesterday part of the “code” (programming code, not secret code) was showing on the daily activities area, another sign they don’t know exactly what they are doing. It actually made me laugh when my daughter showed me. Hopefully you’ll never experience a quirk because it will not be addressed.

    You have been duped by them. The bottom line is that Ganz is quick to help if there is an easy fix. If the problem involves people not being able to get into their account, especially if it is the initial sign-up, the retailers would be taking the hit. Without the retailer orders, the profitability of Webkinz would be over. There is a retailer here that now sells them for “buy 4 get one free”. When I asked why they have this promo they told me because their sales have dropped so much since all the problems with the website appeared. What we are reading here is just the tip of the iceberg.

    If Ganz ever has an IPO, go for it. Good luck, I wouldn’t put too much of your retirement money into that stock though.

    While your responses are a fun read, I am removing myself from this thread at this time. No replies will be viewed or responded to.

    Susan on January 9th, 2008 at 9:03 am | Link

33. I have bought 2 Webkinz in the past month because my grandchildren have them. I have had trouble twice and it is frustrating for me I can only imagine how a child would feel. People say they are only toys but when you can’t feed them,dress them, buy them things and play with them it’s upsetting. You become attached to them and when my grandchildren come over we have fun with them. I guess I’m hoping things change with the website because I enjoy the time with my grandchildren.

    Connie Edington on January 11th, 2008 at 5:29 pm | Link

34. webkinz is a good and educational place. if you go to to quizzies corner you can answer educational questions for your age group. even my mom has a webkinz.if you dont have one then get one and play it and then reread this whole page and see if its stupid.

    Smalls on January 14th, 2008 at 4:31 pm | Link

35. Our two girls got ripkinz for christmas. One had fun and no problems for about a day. Then her room wouldn’t load the next day. She can still go play games on the site. But the thought of her horse dying from lack of attention is killing her. The other one went thru the setup process clicked lets play and the screen went white. X’ed it out, tried to log back on, it said her password wasn’t right, tried to change the password it didn’t recognize the user. I e-mailed ripkinz, 13 days later they e-mailed back saing yes our information corresponded with the secret code and everything with the account was fine. Still doesn’t work. I wish i’d seen this site earlier ..

    aARON on January 16th, 2008 at 8:08 am | Link

36. “RipKinz” That’s great! LOL

    It’s such a shame, there was real potential with this product.

    Susan on January 16th, 2008 at 8:20 am | Link

37. i tried to put in the names to my new webkinz i got for xmas a reindeer and a yellow lab.their names are goldielocks and rudolph.when i tried to name their room “goldie locks room”and “rudolphs room” it says i used a bad word!!!!! what am i supossed to do?!?! i cant chage their names and now there rooms are 903751783 and 640274837 ???!!!!!!!!!! what the heck!!!!!!!!! i hate webkinz !@#$%^&

    amara on January 18th, 2008 at 5:38 pm | Link

38. They over sold the product and now the Tournament Center doesn’t work…
    They should offer refunds to all the parents who purchase them this holiday season and can’t use the tournament games!!

    The Chinese love doing this to us Americans…

    Jeff Long on January 20th, 2008 at 7:35 am | Link

39. I had the same problem with the tournament area but I found a way in so read on. I thought they closed it becuase I played (as an adult) for my kids and I thought my scores might be too high. I found a “back-door” to the tournament area though. I go into the Code Shop (NOT the W Shop) and toward the bottom is an advertisement for the trading card game. If you click on that link, it will take you into the tournament area. There are obviously a LOT of problems with Webkinz World…

    Susan on January 20th, 2008 at 8:55 am | Link

40. Forgot to mention that Ganz is a privately held Canadian Company, they are only made in China. I don’t believe the company is Asian.

    Susan on January 20th, 2008 at 9:08 am | Link

41. webkinz are fun but big RIPOFFS ONLINE.huge RIPOFFS.

    girl101 on February 1st, 2008 at 8:49 pm | Link

42. webkinz are fun but they will rip you off.my friend and i love webkinz.but i have lost all of my exclusive items,meaning i lost items i will never get back again.i am so mad.i suggest you careful if you have a webkinz to watch out with what you do with your rare items because it is rare for you to get it back.

    from
    a much smarter person now

    girl101 on February 2nd, 2008 at 11:59 am | Link

43. Thanks for sharing

    Doodee on February 3rd, 2008 at 9:26 am | Link

44. reading all these posts makes me sad. My son got his first Webkinz last month. We now have 14. We really did not have any problems with the site except for getting kicked off which was not a big deal we would just log back in. When he was at school I would play the games and win him money. We would play online together and had a lot of fun. Until my son kicked me off and was going to change his password. I bought two for myself and created an account of my own.

    I got the Cow and the duck. I adopted them last night. I cannot decorate there rooms. My duck is very sad and there is nothing I can do. This makes me very mad because I am a stay at home mom and we live very tight for week to week but we have spent money on these stupid animals and now they don’t work! I am going to contact the news companies today so we can make it know this company from Canada is not living up to there end of the bargain. I spent all my babysitting money this week on Webkinz and the stuff that goes with them and I am very mad about this!

    Daphne on February 4th, 2008 at 8:25 am | Link

45. Ok so I figured out the problem with the rooms! If you use Mozilla Firefox this causes problems on many sites. Try using Internet Explorer. I was a poweseller on Ebay for many years and when they did there upgrades I was not able to list my items when using Firefox.

    Daphne on February 4th, 2008 at 8:31 am | Link

46. I would also like to add that there is a game on Webkinz that teaches your children, MY CHILDREN, that eating PILLS is good and eating BROCCOLI is bad!

    ARE YOU KIDDING ME??

    -JC

    cuccinielloj on February 6th, 2008 at 5:33 pm | Link

47. I have to disagree. I think the fact that it is teaching them to weigh the pros and cons of blowing money is great! When my daughter first started playing she blew all her webkinz money on junk. Then she couldn’t decorate her rooms, feed her pets etc. While my son was gardening and building more rooms- she was stuck.

    She then learned that she had to “work” for the money. And the fastest way to make money is the quiz section (educational..). So now she has figured out that things cost money and she has to work to replace that money. I have seen this cross over out of the cyber world into the real world. She is becoming more practical in what she wants to purchase and really looks for the value in her purchases.

    BUT- Ganz has about the worst customer support this side of eBay and 50% of the time there are technical issues. On a funny note- webkinz has taught my kids that they are not a good value. The other day- each had $15 to spend. They wanted webkinz but chose computer games instead because they decided that webkinz were a waste of money since they can never get on the site.

    Cheri on February 10th, 2008 at 1:05 pm | Link

48. Cheri- your comments are 100% right on. Webkinz can be educational, and they do teach kids to spend money wisely. Their customer support is horrendous. We have been unable to rename our rooms, and they just keep telling us to use words from the dictionary when we try to get support. The time keeps changing on another account, and this is just a few examples of what is wrong. they need to get their act together. My children also no longer want Webkinz because of the constant problems. It’s very disappointing to them.

    Sue on February 12th, 2008 at 6:35 am | Link

49. Well I just got my webkinz the other day and it is working ok. But I am having trouble opening the phone to add my friends. My friend Elley has a webkinz and she has had hers a long time and has no problems yet. So i am not having any problems except for the phone

    english_rose1995 on February 14th, 2008 at 12:10 am | Link

50. Just like for most everyone else, this has been a huge disappointment in our family. I originally bought one for my five year old daughter, but once my twin 12 year old sons saw her playing on the website they HAD to have one of their own. Well, when the website is working properly…they all love it. When it isn’t (which is most of the time) they become extremely frustrated. What could be a very entertaining website for kids of all ages has turned out to be such a disappointment because of the HORRIBLE customer service and the never-ending problems with the website.

    Christy on February 15th, 2008 at 4:11 pm | Link

51. it wont let me play. it is to hard to get started

    Dakota on February 15th, 2008 at 11:00 pm | Link

52. Is anyone else having trouble with their meters? My daughter has 2 webkinz and both have been at 100% for about 2 weeks. She is frustrated that she can’t feed them. I did email but have not gotten a response.

    Doddie on February 17th, 2008 at 9:00 am | Link

53. Someone sounds insane! Webkinz is highly educational and teahces children to save up money, instead of blowing it on items they don’t need. The site works terrific, and very rarely is slow moving. It is safe, and much more fun than all of the other cheap websites like clubpenguin, neopets, and definately ty 2.0 (which is a big rip off) You don’t realize how imature you sound. You also sound very unintelligent, calling webkinz a shop??? What! It’s a worth while game. I honestly feel terrible for your children, you sound like the mother from hell! No offense but i’ve never heard of something so imature! Oh! and thanks for telling everyone on the internet that you have an iphone! We all care! I’m glad you care more about that than you do about your child having fun, and learning. Honestly, what’s your iq it couldn’t possibly be above 100!

    BRE on February 17th, 2008 at 1:02 pm | Link

54. Our meters have all been at 100% for a while now too. My kids are happy though, becuase they’ve been able to buy items for their rooms, rather than food, with their kinzcash. I’m sure Ganz knows all about it, they have so many problems they don’t know what to do first. My kids lost out on the Valentines day “gift” because their time is off. Still waiting for a reply on that one and Valentine’s Day was how many days ago?

    Sue on February 17th, 2008 at 1:10 pm | Link

55. Thanks Sue! At least I’m not alone and hopefully it will be fixed soon. Now I know too why we lost out on our Valentine’s gift as well.

    Doddie on February 17th, 2008 at 8:55 pm | Link

56. Since 2 weeks ago it has become very disapointing because since they did all the upgrades and crap We cant get on the site. It is very frustrating spending the money and for the kids. It seemed like it was a good thing now its crazy. If they are not going to get it fixed then pull them off. Cause why spend money for something you cant get.
    Its a rip off. Fix it. We did every thing we was instructed to do. How crediable is a Company that you can not contact or have any contact with to tell them that we are having problems that they can get feed back to fix it. Need to think ahead next time. This was unexpected I guess that they would be so popular.

    lou on February 18th, 2008 at 12:33 pm | Link

57. Ok , now that i have read all the comments and heard a few different sides of the story, it all basically boils down to this, Webkinz had a hard time at christmas, servers went down and it was a bad scene. We have had webkinz for over a year now and have 100 between us. We know that there will be down time for upgrades and tech issues… but christmas timed sucked, my kids were sad but it wasnt that bad, it logged us out a few times and we couldnt adopt. Since then, my son had a backyard go missing with items in it, my daughter had items missing from her dock, We emailed customer support and eventually all problems were fixed, all items were back and everyone is happy. Webkinz is huge, way bigger than you may think, imagine how many people sign in everyday and how many webkinz are adopted everyday!! there are bound to be problems. If your time zone is off , it is because you choose a differnet time zone when you adopted your first pet, open a new account and make sure you pick the right time zone. People actually like having the early time zone cause you can access special stuff the day before it happens in north america. We have 5 accounts between us and its great for kinzposting to the kids, sending special items to them makes them very happy.

    I am suprised to hear all the complaining, webkinz wasnt down for long and the problems were only for a few days at christmas, if you are still having problems im guessing its your computer or your internet service. Webkinz will be around for a long time, so either get use to it or just dont buy them, its that easy, i think the parents here are just mad cause they couldnt have a turn when they wanted to!!

    Another thing, i read about arte the curio shop dog, give the dog a break, he offers you money on gems to sell which is good if you have doubles. It takes 30 gems to get the crown of wonder but you will find about 75-100 before you get it. Sell the doubles. If you tip arte everyday he eventually tells you what and when the rare item of the day is!

    I have blabbed on long enough, we love webkinz, check out our videos at www.youtube.com/lunawater

    Lunawater on February 19th, 2008 at 11:08 pm | Link

58. Lunawater, Just so you know, I have confirmed with Webkinz customer support that there are issues with the time being off, nothing to do with what time zone was entered at sign up. We don’t think it’s great because if you are actually experiencing this you actually never know if the time is going to be correct or not until you log in, hence my children missing their valentine’s day on Webkinz. Another exmaple- you’ll see there is a chance to spin the wheel of cash coming tomorrow, so you log in the next day only to find it’s now the following day and you missed your chance. They also can’t participate in most of the hourly events because the time can be off sometimes by 12 hours, so it’s thinks it’s the middle of the night and chances were all missed. They also miss the chance to say I love my wekinz daily, based on whatever time it decides it is. Surely you can see how this might be frustrating to a 6 and 8 year old.

    Not being able to rename a room ANY name at all is also a known issue per customer support, and if you are experiencing this it’s also very frustrating. My daughter has around 10 rooms but has no idea which one is which on the map because they are all numbers assigned by Webkinz that we can’t change.

    The customer support is one of the worst I have ever expereinced. No fault of the employees though. I’m sure they are flooded with problems and requests, and the company hasn’t provided enough reps to handle the problems. I’m sure the development staff is equally as taxed.

    Sue on February 20th, 2008 at 6:30 am | Link

59. Webkinz is very annoing when you buy something and put it on a table YOU CANT GET IT OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! When I log on every time it says sorry we can not CONNECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You only get your webkinz one year on the internet and the days that we miss we should get extra days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

    Jack annoed on February 23rd, 2008 at 3:10 pm | Link

60. A poster complained that all Webkinz “taught” their kids to do was shop and try to make more money to shop some more well that isn’t Webkinz fault its YOUR fault.

    You are the one that allows your child to play online endlessly and YOU are the one that bought the stuffed animal BEFORE you did your research….maybe the kid learned the shopping habits from mommy and not the online GAME….Its a game not real life.

    Show your kid Quizzy’s corner it is a game but it makes learning and brushing up on real educational questions, fun….a game which it is intended to be.

    mommyme on February 27th, 2008 at 8:39 pm | Link

61. Sorry about the time zone thing, its not my fault but it is true , if you sign up a brand new account, you can pick the asian account and have access to tomorrows webkinz at 10 pm kt here! Kinda cool if your addicted like me and my family!! Well maybe not addicted, obsessed!! We really like webkinz and wouldnt have a problem if the site went down cause we make up our own fun webkinz games with the plush! Ever play with a 100 webkinz? Its fun!! lol. we have our youtube, listen to webkinzwebcast.com but Webkinz insider is the place to get all your webkinz info.

    The naming rooms thing is a huge pain, we really never had a problem for our first 10 pets, but after that you dont get anymore rooms with adoption, so we buy rooms and have to rename them, ya right, out of 20 tries, one word might work, but it usually says not allowed or whatever, i really wish they would fix it, so my kids can namee a room something and be happy about it and not all sad that they cant call it Duckys Room , for example. But i do find if you call the room , room, it should work, and then you can try to add a word to that one!!

    My new headache with webkinz world? Last night we adopted the himalayan cat, and it didnt come with an exclusive, my daughter yet again was a little upset, but i found out last night that 1-866-webkinz and push zero, will bring you to a voice mail, leave a message and they should call you back. I called this morning and have yet to hear back!

    Did i mention we are getting close to 1 million views on our webkinz videos on youtube?

    Lunawater on February 27th, 2008 at 9:41 pm | Link

62. OK I totally hate the customer support from this web site. I get the most stupid responses to my questions and they don’t ever fix the problem. They totally suck.

    cheri on March 6th, 2008 at 6:33 pm | Link

63. Cheri what is your problem?

    Daphne on March 6th, 2008 at 6:39 pm | Link

64. What do you mean? I can’t complain about Webkinz here???????
    I clearly stated my problem!!!!!!!!!!!!!! Thanks for asking though.

    cheri on March 7th, 2008 at 5:42 am | Link

65. No not at all! I was just asking what is wrong. What is the problem on Webkinzs that you need customer support. I was not being rude at all just wanted to know what was wrong.

    Daphne on March 7th, 2008 at 5:49 am | Link

66. My complaint is that there customer support is like talking to a brick wall. For instance my daughter 8 and my son both used their cash to buy new web kinz. When we got home she started loading her information. Well she must have misspelled the username and now if won’t let us access the account at all. I then email coustomer support and give them a page of information username what we think it is, password, secret code date of birth etc.. They then sent back an email that says well we can’t just hand out username information who knows whom you really are. We must go back to the store where you bought it and investigate. It’s been a month still nothing. I have written several more emails no help. My son 5 goes on the other day and his password not working. I retype it for him it comes back must be spelled incorrectly. I try 5 times. I then find out how to change the password. Still not working. Well after an hour I email customer support. I give my name all the details. They send me back an email. That says I must be 18 to sent them mail and that I should get a parent to email them. I clearly stated my 5 year old son is having difficulty. I emailed them back and they said they will look into it and they are not sure they will be able to help.

    cheri on March 7th, 2008 at 6:01 am | Link

67. I understand your frustrations! I have similar issues. Why they think every time I email them, clearly stating MY DAUGHTER or MY SON is having difficulty with …. they send back that same email stating I must be over 18, etc. Finding a code in a bag full of them and more than once, is a major pain to get something fixed, IF it EVER gets fixed that is. We still can’t name rooms, the time is different each time we log in, and things come and go from our dock. This has been going on for 6 MONTHS, still waiting for a fix, they say to be patient, but serisouly! 6 MONTHS?? Their support is obvisouly overwhelmed and unable to keep up with the problems going on. They are wasting time having their development staff crate things like the “wish wheel” and new room themes. They need to dedicate tme to correcting the issues at hand before adding new items to create more problems and generate more support calls.

    Sue on March 7th, 2008 at 6:12 am | Link

68. my checkers game is broken and im mad. i cant even place stuff down.
    so please help me get my stuff right.

    elakin on March 8th, 2008 at 4:28 pm | Link

69. Gotta love the online gambling aspect of the webkinz games. Each day you get three scrach off tickets and the wishing well thing is just a slot machine for the little ones. Both are under the todays activites tab on things to do. Gotta get at them when their young, those little sponges they have for brains just soak this stuff right up.

    Jessica on March 8th, 2008 at 10:01 pm | Link

70. Sometimes if you clear your cookies on your computer that helps with some of the problems on Webkinz site. Try that first. Also clear out your history on your computer too! As for the gambling part of it, it is only gambling if you pay money to play. They are loosing nothing if they play so I would have to disagree on that one.

    Daphne on March 9th, 2008 at 8:20 am | Link

71. everytime my daughter i on webkinz she say to me that the stuff in the W shop are too much money and i said well save it up and she said that it was hard to save up money to do that

    Joe Karcher on March 11th, 2008 at 4:15 pm | Link

72. who ever thinks that webkinz is wrong amd bad to teach kids these things you should you to hell it helps kids learn how to take care of an animal and keeping it healthy think its just like rasing a child dipwits

    cool girl on March 12th, 2008 at 3:21 pm | Link

73. I think webkinz are GREAT!!!!!!!!!!! why do u say that????????

    HANNAH on March 15th, 2008 at 6:27 pm | Link

74. The ONLY way things can move in or from your dock is if someone knows your secret code or password.It is not webkinz fault if something does not load. You have to have high speed inernet.If you do try updating your adobe flash player. Also if you have a comment about webkinz go to the newspaper then click on contact us in the bottom right corner. Click on coments and suggestion and type it in.

    -webkinz support.

    lilly on March 17th, 2008 at 4:53 pm | Link

75. Our problem is that we can’t log in. All we get is a white screen.. I have followed all of the directions listed in cusomer support; spent an hour and a half on the phone with our local ISP trying to figure out the problem. According to them the problem is with the webkinz site, not us. Our kids are upset because they can’t get on, but all of their friends can (they are not having any problems). The kids were on one night, tried to go back on the next afternoon- not able to log on. Appreciate any help on this.

    kelly on March 22nd, 2008 at 12:13 pm | Link

76. Kelly,
    To log in when they have this problem, click on customer support at the bottom of the main screen, and then click the log in link on the upper left corner. It always works for me, it seems to be a “back door”, so to speak. They have this problem each time they change the main screens background, for insance this time it’s for Easter.

    Good luck!

    Sue on March 22nd, 2008 at 9:14 pm | Link

77. webkinz,,,

    I GOT A WEBKINZ FOR EASTER AND JUST BECAUSE I DONT HAVE HIGH SPEED I CANT PLAY IT???? THATS BOGUS! !FIX IT!

    Tracy on March 23rd, 2008 at 5:42 am | Link

78. Tried logging in from the customer support screen. We still get a blank white screen. This problem started on March 8th.

    Kelly on March 24th, 2008 at 5:02 am | Link

79. My complaint is that my daughter went to play her webkinz and a it says sorry account expired. Be aware that they are only good for a year. My daughter is sitting hear crying thinking her webkinz died. Not nice, I think once purchased, should be allowed to play forever. But since this company is not going to let that happen. They should at least let you renew the pet, so your children don’t think their pets died!!!

    Christina Marotto on March 24th, 2008 at 11:56 am | Link

80. Again Try a different web browser. Sometimes it has to do with the web browser you use. Firefox is one that does not work well with the Webkinz site. I find that internet explorer works the best.

    Daphne on March 24th, 2008 at 12:10 pm | Link

81. We use Internet Explorer 7

    kelly on March 24th, 2008 at 1:34 pm | Link

82. Christina, You can “re-activate” your account, so to speak, by purchasing another webkinz. I know they are not inexpensive, but she will be able to get her pet back, they don’t “die” until the account has unactive for something like 90 days. At least she’ll get her pet back and have another. Maybe get a lil kinz, they are a few dollars less and the kids don’t seem to mind that they are a little smaller.

    Sue on March 24th, 2008 at 2:05 pm | Link

83. my little siseer wanted a webkinz acount so i bought her her first webkinz and when i make her acount she goes to tipe in the code for the webkinz and it says sorry this code has ben yoused already and i even tride it can you tell me what to do i spent 17 dollers on it but it was like 2 months ago i got it for her so she never got a webkinz and i lost all my money for a webkinz to be used. tell me what to do

    Mariah on March 24th, 2008 at 6:22 pm | Link

84. Dear people,
    As some of you said from above, my daughter got a white screen when she tried to get on too. So i spent 3 hours on the computer! I was not working so I called DELL and told them the problem. The problem was our computer not webkinz! Are enternet was down. All her friendswere on webkinz . Don’t blame webkinz even though it shut down now and my daughter is sceaming and crying.
    -madeline

    madeline on March 26th, 2008 at 6:20 am | Link

85. Madeline,
    What can be done to fix it? How did they diagnose the problem?

    kelly on March 26th, 2008 at 6:23 am | Link

86. Madeline,
    We have a Dell, but we have had it for 5+ years, so I am not sure if we are able to contact support anymore without paying for it. I would appreciate any info they gave you about the problem you were having.

    kelly on March 27th, 2008 at 6:05 pm | Link

87. spent time with dell chat-reset IE settings. able to log into site now

    kelly on March 29th, 2008 at 6:18 pm | Link

88. i like webkinz and i have ten and anyone that thinks they dont teack kids something are rong because you can go to quizzys and answer real life stuff(that are questions)and they make realalistic prices on things in the w shop like theey have an apple for 5 kinzcash and thats how much they are at my grociery so webkinz.com does teach kids stuff and for the record,im ten yrs old

    Elizabeth on March 30th, 2008 at 11:06 am | Link

89. ewww. i went to webkinz.
    i have a counter and a sandwicher that won’t move out of the way.
    i want them to move and i need to sell it .
    but when i click on it, it doesn’t do anything.
    even when i’m on edit.
    GAHHHH!!!!! EFF!!

    sunshine XD on March 31st, 2008 at 5:19 pm | Link

90. my only complaint about webkinz is that you have to BUY the stuffies… but in other news, I LOVE IT! I have fell in love with them just like my kids. I do have a couple myself… but on a different account. My favorite part of webkinz is Quizzy’s. My kids tell me what they learned after they finish their 50 questions.

    kayla on April 2nd, 2008 at 7:03 pm | Link

91. Rants about WebKinz:
    1. High price
    2. Quality - seams come undone
    3. Site down during periods of high usage
    4. Clubhouse capacity is limited
    5. Timers are too fast
    6. Tedium of trying to earn points

    Raves about WebKinz:
    1. Quizzy’s Corner
    2. Teaches kids to take care of their pets, even though virtual

    babette on April 4th, 2008 at 1:07 pm | Link

92. just wondering if everyone is having any problems today

    poppy on April 4th, 2008 at 1:37 pm | Link

93. Yes we are too. We always have trouble when they add something or change something whether on the main screen subsequent screens.

    Susan on April 4th, 2008 at 3:35 pm | Link

94. The customer support/service is horrible. Every couple of months they ” update” their page and then my daugher cant access it. The problem is if you don’t login on a daily basis you potentially miss out on contests, prizes, and kinzcash. I was having trouble getting on after the Thanksgiving “update” and it took me a couple of days to get answers and a positive result. No cominsation was given to my daughters account for missing out on things. I currently haven’t been able to login for a couple of days and today I’ve sent 5 emails. The first two were to customer service who gave me no help then finally told me to email support who as been sent 3 email with as of yet not received any response on. My daughter is 7 and it’s difficult to explain to her what the issue is. She owns 8 of these annoyances thanks to various family members. Let me tell you after this latest disaster there will be no more entering my home and I don’t know if I will anylonger allow my daughter on this site (that is if it ever will work).

    Katie on April 4th, 2008 at 4:51 pm | Link

95. We’re also done with them. No more thank you. I will wean the kids off so in a year when the account is over they just won’t care.

    Sue on April 4th, 2008 at 5:31 pm | Link

96. and their doing it to us canadians too!!!!!

    vysuf on April 5th, 2008 at 5:39 am | Link

97. webkinz has been down . for ….
    a couple of days.
    when i put in www.webkinz.com
    it goes to
    www.webkinz.com/htlaw… something like that
    urgh.

    sun XD on April 5th, 2008 at 2:37 pm | Link

98. stupied webkinz the dumb line. my little girl 4 years old went on with her brand new pet of the month and it said that the seceret code wasn’t correct! Also that chat room, so you can tipe things in and my 8 year old leart 4 swaers

    Grace on April 6th, 2008 at 8:12 am | Link

99. I’ve been having problems with the webkinz site for the past few days. A blank screen and an error report everytime my kids have been logging into the site. Webkinz are cute stuffed animals but I am dissappointed in the website. Does anyone have any ideas how to get back onto the site or what is wrong? My kids are very sad that they can not play with their animals.
    Thanks

    Tanya on April 6th, 2008 at 9:19 am | Link

100. ever since webkinz came out i wanted one , everybody wanted webkinz.me and my friends got 2 each on march 23 ,08, now i go on webkinz and the webkkinz page is blue but then it turns white !!!!!!!
     I am so obsessed with webkinz but now that i heard so much things
     about it I WILL NEVER EVER EVER EVER PURCHASE A WEBKINZ OR A GANZ PRODUCT AGAIN!!!!!!!!!!!!!!!!!!

     a mad webkinz buyier on April 6th, 2008 at 9:26 am | Link

101. We haven’t been able to log onto Webkinz at all this week yet have been signed on since August without any problems. When we type in webkinz.com it jumps to the following:

     http://www.webkinz.com/SWF/set.....cale=us_en

     and the screen goes white. The error report states that there is a problem with the web page that might prevent it from displaying properly. We haven’t been doing anything differently so can’t imagine what the problem is.

     Wendy on April 6th, 2008 at 11:46 am | Link

102. Wendy,
     That is the same thing that is happening to us. Do you think that they have upgraded their website and now it won’t accept us on? I wish I had an answer my kids are so disappointed.

     Tanya on April 6th, 2008 at 4:16 pm | Link

103. Try to delete your cookies from your computer. Also if you use an internet browser other then internet explorer sometimes the other browsers don’t work right with the site.

     Daphne on April 6th, 2008 at 6:29 pm | Link

104. We have not been able to get on site since last Thursday. Blue screen , then turns white. We have not changed anything. Help!!! My daughter has 10 Plus trading cards. This sucks!!!!

     Kathy on April 8th, 2008 at 3:35 am | Link

105. Kathy,

     Did you clear out your cookies from your computer?

     Daphne on April 8th, 2008 at 4:45 am | Link

106. Webkinz site is awful & I’m not getting the help I need from the company. Someone hacked into my daugthers account and every time she logs in her stuff is sold, changed & even her user name & password are changed. She ends up in tears every time. I am so tired of this. I will not waste anymore money on these when someone else can do this for free. I am very disappointed in the company. And it obviously isn’t safe if it is possible for someone to get in and change your personal information as well.

     N on April 8th, 2008 at 8:43 am | Link

107. I love playing to get things for my daughter when she can’t but it does get really frustrating when you can’t get on the site or you are in the middle of something and it freezes up or logs you out. I have not been able to get onto the site since yesterday afternoon. I was on it until about lunch yesterday and went out for a while. When I got home it would not let me log in. I type in my username and password and when I click begin playing it just does not do anything. It just stays on the loggin page. Is anyone else having this problem now? I have done everything I can think of to fix it but nothing has worked.

     Kayla on April 8th, 2008 at 10:14 am | Link

108. Glad its not just me, I’ve spent hours trying to fix this but nothing has worked. I read on an older blog to delete your Realplayer and even tried that (yikes). It did not work so I would not recommend trying that. I will NEVER buy another Webkinz again.

     Shelly on April 8th, 2008 at 6:16 pm | Link

109. I tried to fix this problem too but only get to username and password and then nothing else

     Theresa Mayne on April 10th, 2008 at 8:46 am | Link

110. I can’t type in stuff like Coco and Gracie’s room.

     Abby on April 10th, 2008 at 12:02 pm | Link

111. about the webkinz page not loading. I have tried un-installing flashplayer 9 and re-installing 8. did not work. i have tried un-installing the latest java. did not work. i was thinkin’ about real player, but from the above post maybe i will not try that one. anyone got any ideas?

     grammy on April 10th, 2008 at 1:06 pm | Link

112. today when i went to the webkinz statium, there was an errer mesage that kept saying sorry can’t connect to webkinz world, but when i finally was able to get to the place where i could enter my pet, the webkinz website would not let me enter my pet and i have been waiting to enter my pet in the statium for 4 weeks. 4/13/08
     from, hannah myers

     hannah myers on April 13th, 2008 at 9:28 am | Link

113. i went on webkinz.com and i clicked log in but it is not logging in:(
     what do i do?

     joey on April 14th, 2008 at 4:22 pm | Link

114. Fix webkinz home page. In order to make the page stop flashing from blue to white; you must click on tools in internet explorer, then internet options, then security tab, then click on the green check mark “trusted sites”, then click the sites button, then uncheck the require server verification for all sites, then type www.webkinz.com to the add line and click the add button. Then close and apply changes. Close internet explorer window and reopen. Now webkinz will work.

     “We haven’t been able to log onto Webkinz at all this week yet have been signed on since August without any problems. When we type in webkinz.com it jumps to the following:

     http://www.webkinz.com/SWF/set…..cale=us_en

     and the screen goes white. The error report states that there is a problem with the web page that might prevent it from displaying properly. We haven’t been doing anything differently so can’t imagine what the problem is.”

     Tony on April 25th, 2008 at 10:57 am | Link

115. For those of you who click the log in and it does not work, you may have a virus. I could not get on webkinz for a while. I would sign in and click the begin playing and it would not go anywhere. Everything else on my computer was fine. The only thing it seemed to affect was webkinz. I don’t know if the virus had anything to do with webkinz or not but my husband went into our hard drive and did a virus scan. It was doppler something for the virus name. So look on your virus scans for something that says doppler in it. He deleted the virus and webkinz has worked like a charm for me ever since. Hope this helps some of you…

     Kayla on April 25th, 2008 at 11:04 am | Link

116. Thank you joey for posting your solution to the Internet Explorer error that caused Webkinz to load a blank white page. It works!

     Robert W. on April 25th, 2008 at 3:41 pm | Link

117. I won Bingoz on the 2 and 3 ball games. It keeps telling me come back tomorrow for a new card. This has been over a month now and it still tells me the same thing. There’s no place to check. Webkinz does not have an answer on their answer board. How do I find out about what to do in order to play BINGOZ again?

     grammy on April 28th, 2008 at 12:08 pm | Link

118. If you click on the bingoz logo at the top of the page it will pop up a box that will let you know what is going on with bingoz. It is broken right now and Ganz says they are working on it and have it fixed in a couple of weeks. That is why you are having problems with it. If you want more info on it there is always helpful info on www.elubin.com and www. webkinzinsider.com. Hope this helps!

     Kayla on April 28th, 2008 at 12:17 pm | Link

119. sorry, the link to the second one is here…

     www.webkinzinsider.com

     Kayla on April 28th, 2008 at 12:18 pm | Link

120. I don’t think that webkinz should revolve around money, but doesn’t live as we know it revolve around money? Don’t you want to prepare your kids for what the world has come to? I don’t think it should be all about money, just take a little ( or a lot) of money out of the website and it should be alright! Right? Right!

     u don't know my name!!! on April 28th, 2008 at 4:56 pm | Link

121. I love webkinz! You people are idiots its fun and educat