We can’t rename our rooms; we keep getting the error “Oops! You’ve used a word that is not allowed” (we’ve tried kitchen, bedroom, roomone, room, blueroom, etc). Been going on for 2 weeks, no replies at all to requests for help.
One of our accounts can’t get into the tournament area. It keeps saying “the tournament area is closed”. Other accounts can get in just fine. My biggest complaint about the whole thing is that there has been no support again for 2 weeks.
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I also cant change a room name and get the same message you get. my daughter got this for christmas and we have 2 rooms and wanted to call them mainroom and toyroom. we went to the website and sent them a message in the my question isnt answered section here. we got an email from them sending me back to the website which didnt help. this has been since about 3 days after christmas. terrible help.
MK on January 9th, 2008 at 10:33 am | Link
Count me in for lots of problems. Could not log in, one of new codes didn’t work, some items wouldn’t come out of our dock, problems with some games acting weird, and I just checked the room problem and we can’t change the room names either! This has been happening since the holiday. I am tired of this! I also have gotten no support or help from Webkinz except for the time our code was coming up as not valid. I wish they could fix their problems once and for all.
Rainn on January 9th, 2008 at 5:11 pm | Link
6 year old so dissapointed that she actually cried herself to sleep today. She has gotten 8 webkins in the last month, and all was well for about a week, but now “unable to log in at this time try again later” message appears EVERY time we try to log on. This product was hyped up by Ganz to be a “great christmas present” , so they should have been prepared for the increase site traffic following the holidays. Unfortunately, Webkinz cannot be returned to the store, so we are all pretty much screwed and out of alot of money for nothing.
brandy on January 15th, 2008 at 11:39 pm | Link
My son just bought his first webkinz, and it let him sign up, but it won’t let him log back in or change any of his information. I have contacted Customer Support through email since the phone won’t let you through to a live person, and all I got was a link to their website to the same pages where I had indicated that it wouldn’t let me/my son change anything or log in. It’s been 6 days since I emailed them back, and no response to the second email yet!
Crystal on January 31st, 2008 at 6:10 pm | Link
i also can’t changeroom name. Does anyone have a solution?
carri on February 1st, 2008 at 5:56 pm | Link
I’m having the same trouble as everybody else my little girl is getting really mad. and webkinz will not answer any emails sent from their “contact Us” link. iwe need a REAL working email, not some fake. we are tired of not getting a response from them. their is another company with the same idea and its very similiar to Webkinz. its called Shinning star. you should check into it. looks to be better than Webkinz.
poppy on February 5th, 2008 at 5:40 pm | Link
Seriously- someone should think about a class action suit against them. We tried to use it as a reward system ( you know.. homework, chores, bath then webkins type of thing)- but it doesn’t work when the site is always down.. so my kids don’t bother anymore.
Cheri on February 10th, 2008 at 1:23 pm | Link
I have not been able to get on webkinz for 3 days - missed the Valentines Day gifts. I tried Firefox and Internet Explorer - neither one works. Wrote to webkinz and to Ganz - no answers.
Carol on February 16th, 2008 at 6:58 pm | Link
I had a similisr problem, I could get on but only for a few minutes,and then got kicked of. this is what I did and it seems to have helped. I have 4 computers on a network. so I called up my Internet Provider and told them to turn up my speed as fast as it would go. right now im at 10 Mps downstream and 8 Mps upstream. one of te computers I was using was a couple of years old so I checked the network card. it was about half bad. so I replaced it ($16 at Wal Mart). this seems to have fixed my problem considerably. I dont get kicked off nearly as much and by increasing my ISP speed I can get more data transfered in less time = more time on webkinz world and my lottle girl is happier.
poppy on February 17th, 2008 at 6:46 am | Link
I keep losing all of my webkinz food and clothes and items. What do you do if this happens?
Sammie on February 17th, 2008 at 7:57 pm | Link
i think this is a bad situation i think it might be the webkinz owner
Sammie on February 17th, 2008 at 8:00 pm | Link
I cannot change my room names either. Every time I try it says “Oops - you have used a word that is not allowed”. I am only trying to name the rooms “oudoors”, “kitchen”, “bathroom”, and “party room”, etc. Has anyone heard how to make this work? My friend has 11 Webkinz and she can name all of her rooms. I am tired of trying and am ready to give up. My mom emailed through their website last week and we still haven’t heard anything back.
Krattergirl on February 20th, 2008 at 6:41 pm | Link
I finally got a response from Ganz on room names, they say that their dictionary is very limited and won’t let you use certain words(no kidding!),Since Ganz is a china based company the probably cant translate chinese to english very well,,by the way if your wondering why there are no webkinz charms around, its because they have all been recalled due to lead paint.
poppy on February 20th, 2008 at 6:45 pm | Link
if you’re tired of all the problems call ‘em up
here is Ganz (Webkinz) phone number:
1-800-724-5902
call theses people and raise hell.
poppy on February 20th, 2008 at 6:59 pm | Link
My daughter has lost several items when attempting to adopt new pets or put in new codes from trading cards etc. It logs her off in the middle and she never receives the items, they disappear. I sent emails to support and got a response back that basically was accusing us of giving someone else our password and someone stole them or that our rooms were too over crowded or our connection wasn’t fast enough. Well I know for a fact that none of these are true. Pretty sad when a company can’t stand behind their product. They are taking advantage of kids to make money!
frustrated on February 29th, 2008 at 1:56 pm | Link
hey everybody,
here is a response I got from Webkinz regarding missing/lost items.I think this came from a real,live person and not a bot that sends you back to the questions and answers sections no matter what you ask. I think my family will be moving on to another online game,like shinning star,Neopets or Toontonwn or something similiar.. Also I think Webkinz and Ganz read this forum daily,to see what we think. maybe they’ll get the message and clean up their act before we all move on to something better managed and user friendly, after all its just a online game. its not like its real money,real objects and as far as Ganz goes,real live people. This email sums it up for me and I think all of us here at this forum.
Hello,
Thank you for your question. You asked us about missing or lost items/Kinzcash.
If an item or money goes missing, it is most likely that someone knows your username and password (or secret code) and has accessed your account. If someone has removed or sold an item, it can NOT be reinstated. Please remember that your accounts security is your responsibility.
Please change your password right away by going to www.webkinz.com and clicking ‘Login’. On the login screen, click ‘Change my Password’. Remember that passwords are case sensitive.
Please keep your new password a secret and never share your secret code.
Another potential reason for missing items/Kinzcash is a minor glitch in Webkinz World. While this is extremely uncommon, it is possible with accounts that have items improperly stored (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correc tly please refer to the Webkinz Guide, which can be found in the ‘Things to Do’ menu once you log-in. If you still see this happen please verify that your computer and internet speeds meet the minimum requirements to play on Webkinz world. Any items lost resulting from a momentary glitch in the website can NOT be awarded.
Please be advised that, as it states in our User Agreement, the website and all materials contained on it are provided on an ‘as is’ and ‘as available’ basis, without warranties of any kind, either expressed or implied. For more information please re-read the User Agreement located on the main Webkinz homepage.
Thank you,
Webkinz Customer Support
poppy on February 29th, 2008 at 7:21 pm | Link
We have also had problems from day one with my kids webkinz. First it took my daughter almost three weeks ro get her webkinz running.we could not get into her room but that is the only place you can send them a message. Also we can not rename any of the rooms no matter what words we use. My son bought a webkinz studio and some characters for it at the begining of february but still can not use it. It says it is being repaired? And my other issue is half the time you cannot log in or when you play games it logs you out without rewarding you with the kinzcash you earn. This is very frustrating for the kids. I think it would be such a big deal if it was free but people spend money on this for their kids enjoymen.
mom of 4 on March 8th, 2008 at 7:53 am | Link
Does anyone know how to rename a Webkinz? I received two of them at the same time and put the wrong name in with the secret code and now I can’t change it to the name I really want it to be. Does anyone have any secrets on how to do this? PLEASE HELP!
Drew on March 9th, 2008 at 6:44 am | Link
as far as I know, it can’r be done. uless you hack into their puiny server and do it yourself. once a pet is named it’s a done deal,just like creating a username. I made a typo when I typed in my username and now i’m stuck with it. I’ve emailed Ganz and Webkinz and they say it cannot be done. only other option you have is you can now finally rename rooms(at least where I live). so you could put one animal in one room and rename that room.and put the second animal in the second room and rename that room. assuming their diffrent animalas.
poppy on March 9th, 2008 at 6:53 am | Link
I got a new webkinz like usally and now it will not work when i try to pull the present and it will not work.
usuck on March 9th, 2008 at 9:22 am | Link
I have personally found out from experience that if you try to rename your webkinz room something like…toyroom or toy room. It will say that those words are inappropriate. However, if you type in Toy Room with a space and the first letter of each of the words with a capitol letter then it “usually works” The reason I say “usually” is because this trick doesn’t work for every word out there. For instance I tried to type in…Living Room, and it still caught me for an inappropriate word. 90% of the time though, this trick is successful. Hope this helps!
Laura on March 9th, 2008 at 9:56 am | Link
ALL YOU HAVE TO DO IS SPACE OUT THE WORD LIKE…toy room, bed room,play room, back yard ect. THAT’S BECAUSE YOU CAN’T HAVE THE SAME LETTER MORE THAN ONCE IN WORD ECEPT ROOM. WEBKINZ WORLD HAS rooms’ called play room, kitchen,family room,spare room,plant room bath room. IF THAT DOES NOT WORK THEN COME BACK FPR FUTHER NOTICE!
FROM,
webkinz support.
P.S. things like backyard don’t habe to be spaced because there is not two a’s or two k’s.THIS WILL HELP!!~
pollgirl10 on March 14th, 2008 at 5:09 pm | Link
I had to laugh at this. It came from Webkinz Support. the lasr line just kills me.
P.S. things like backyard don’t habe to be spaced because there is not two a’s or two k’s.THIS WILL HELP!!~
bAckyArd….where i come from there ARE 2 A’s in bAckuArd….
poppy on March 14th, 2008 at 6:50 pm | Link
Hey everybody, PAY ATTENTION
if you buy wacky zongoz that makes 6 sounds . with the included feature code: BEWARE IF YOU BUY THIS ITEM.
all you get is 1500 kinzcash thats it,no extra gifts,no nothing. IT IS NOT AN ONLINE PET LIKE THE OTHERS THEREFORE IT IS WORTHLESSS. It talks and thats it. I just bought 2 for my little girl and she cant do one #$@% thing online with it. except play extreme wacky zingoz. big deal. she hates them, to bad I cant take them back. $24.00 down the drain.
poppy on March 16th, 2008 at 1:20 pm | Link
P.S. I know from the above posts signed buy Webkinz Sipport that they DO read these posts. So GANZ and WEBKINZ you know that this product is pretty much worthless. I can go to wal mart and buy a talking stuffed animal for $6.00. that my little girl actually likes.
poppy on March 16th, 2008 at 1:28 pm | Link
icant see the hole screen on webkinz
raven on March 19th, 2008 at 5:17 pm | Link
i have not been able to log in for around two weeks i can’t log on my brother can’t log on eather. we tried everything but it wont work.
he can’t change his name from like 1923jjkj335 to garden or backyard but on mine it worked, if you have any suggestions just do some thing to help all the webkinz owners that are worried. also when i log in it says done with a blank screen
owner of 7
carley on March 23rd, 2008 at 3:54 pm | Link
is this your first time to use Webkinz,if it is you may need to download Adobe flash player at www.adobe.com (its free) or try changing your screen resolution to 1024×768. this will make your screen appear smaller. but it should fit fine. this should take care of the blank screen issue and let it all load. if this doesnt work drop me a line and we’ll try some other things. I’ll be watching this site daily.
poppy on March 23rd, 2008 at 5:54 pm | Link
the zingos webkinz will not log in . i dont know if it is just a feature code but i paid just as much money for it as i did for my monkey webkinz.
abi on March 23rd, 2008 at 6:54 pm | Link
it seems like everybody else is having the same problem i had with the zingoz.i was very disapointed!!!!!
abi on March 23rd, 2008 at 7:01 pm | Link
I’m sorry to have to tell you this but if you bought the talking waxky zingoz all you get is 1500 kinzcash. thats it. nothing else.no gifts and a game that has 2 extra options. but thats it. if I had known I would have never bought the one I did either.
sorry.
poppy on March 23rd, 2008 at 7:01 pm | Link
to log in the talking wacky zingoz you DO NOT go to the adoption center. you go to the code shop. thats the diffrence. this is where you will meet with disaster.
poppy on March 23rd, 2008 at 7:03 pm | Link
i need your phonenumber. im never getting another 1 of those stupid webkinz; FIX IT
abi on March 23rd, 2008 at 7:05 pm | Link
fate has a nasty way of showing its ugly head especially to children. this is a yellow demo is disguise. BEWARE!. run while you still can.
poppy on March 23rd, 2008 at 7:05 pm | Link
Webkinz and GANZ I know your reading this. you know what you have done. this was pretty much straight across the board false advertising on your part. you gave the impression that this toy would logon just like the others. hundreds of thousands of children have been mislead.
poppy on March 23rd, 2008 at 7:11 pm | Link
Everytime I clear my temporary files in IE7, it take 20 or 30 tries before I can log in again. I click on Log In and then it goes to a blue screen but will not load. Do not have this problem with firefox. Once I finally get logged in, everything is fine. But as soon as I clear my temorary files, I have a problem. Very frustrating. Does anybody else have this problem?
cathy crane on March 23rd, 2008 at 7:26 pm | Link
Hi! My Name is Briana and i am nine years old in the 4th grade.And I have all the answers to your problems.Webkinz won’t let you change your room name because sometimes they can mean something bad like for example backyard that could mean someone backyard as in ass get it but for the can’t log in problem sorry I don’t have the answer for that yet but when I do have the answer I will come back here and tell you guys Bye! P.S. Poppy you shut the **** up Shinig stars is dumb webkinz are much better! I know because I have five Webkinz!
Briana on March 24th, 2008 at 7:50 am | Link
you people r u mean! infact if ur so stressed out try having sex that always calms me down bye!
Soraya on March 24th, 2008 at 11:53 am | Link
I don’t know why people thought the Zingoz was a pet. It says on the Webkinz site that it was for a code only to unlock game. If you look under Pets and Stuff, it tells you what everything is. The game you unlock is better than the regular one that was already in the arcade. They had a lot of problems right after Christmas because so many were signing up, but it is much better now and they have fixed the naming of the room problems. This site is geared for kids so they have to be careful with names, etc because there are so many sickos out there. We’re real happy with the site, despite past problems. It seems to be running good now.
Cathy Crane on March 24th, 2008 at 1:11 pm | Link
My webkinz room names wouldn’t change until i tried another computer and it worked.
? on March 26th, 2008 at 3:46 pm | Link
The last 2 days my kids cannot drag items into their pets rooms or drag items in the box to send to a friend using Firefox. It worked fine in Firefox until 2 days ago. When I load their rooms in IE it allows me to drag and drop but I don’t like using IE because it has other issues with Webkinz site. Is anyone else having this problem?
I have sent many messages to webkinz but no help. I just bought these for my kids 7 days ago and they are really disappointed. They can’t edit their rooms so what good is the whole thing? I also have tried clearing out the cache with no change AND I redownloaded flash player and still no change. This problem did not start until after webkinz big maintenance 2 days ago. Anyone got any ideas?
Lynn on March 27th, 2008 at 1:57 pm | Link
my webkinz is fine and everything except it wont let me turn on my phone on webkkinz the satilite goes up for about a split second and comes down and so i cant invite friends or play at the tournament arena. its just so gay!!!!!!!
Joseph on April 3rd, 2008 at 5:15 pm | Link
my webkinz is fine and everything except it wont let me turn on my phone on webkkinz the satilite goes up for about a split second and comes down and so i cant invite friends or play at the tournament arena. its just so gay!!!!!!!and iv’e only had it for two weeks.!!!!!!!!!!!!!!!!!!
Joseph on April 3rd, 2008 at 5:15 pm | Link
I almost fell out of my chair laughing at the above poster from “Briana” then 4th grader who knew the answers to everything. and told me to shut the **** UP. what does a child know? she definetly needs a spanking over her rude and offensive remarks. BTW where is her parents while she writes this? I’m ignoring the comments because I do more good than harm here (I hope) if anyone else has a problem drop me a line,I’ll see if i can help,except Briana who I”ve contacted the site moderator and asked that she be banned.
poppy on April 4th, 2008 at 5:57 am | Link
this is sooo stupid..
i type in….
www.webkinz.com
and then it just shows the whole website blue and then the website goes white in like a second….
HELP…
? on April 5th, 2008 at 10:19 am | Link
try uninstalling Realplayer and then going back to www.webkinz.com this should fix the issue with the white screen and let you in.
Why won’t my webkinz phone turn on!
I want to play in the tournaments!
Kk on April 5th, 2008 at 12:34 pm | Link
We’ve uninstalled Realplayer and still can’t access webkinz. All we get is a white screen and error message. It’s really frustrating. A week ago we weren’t having any problems at all.
Wendy on April 7th, 2008 at 12:31 pm | Link
For those of you having problems logging in and getting a blank white screen try this link instead.
http://www.webkinz.com/us_en/
Eileen on April 7th, 2008 at 9:25 pm | Link
I too, am having the same problems. My daughter has five of them and hasn’t had a single problem with them. My husband and I were having so much fun with hers that we bought ourselves one. Since then nothing but problems!!!!! I cannot join the tournament area I can’t invite friends ( the cell phone will come up for a split second then go away) and now the latest is I can’t log in at all!!!! The log in page comes up but when I type everything in and click “begin playing” nothing happens.
I’m getting more frustrated as days go on because not only can I not do anything my daughters doesn’t work anymore either!!!
The “webkinz support” area is absolutely ridiculous A simple phone number and a live person would be great!!!!!!!!
Its quite unfortunate that Ganz deals with customers this way they have an absolute goldmine you’d think they would do everything in their power to keep it that way!!!!!!!!! can anybody help?????
jodi on April 9th, 2008 at 2:19 pm | Link
I, too, fell like all the money invested in webkinz is lost - such a waste. The tournament are is the most fun - and it just stopped working. I do manage to get the phone on, if I endlessly click on it and it happens to turn on. Then I wait while it “find an opponent” - and it never does. We have several computers in the house and have played against each other, but not since the stadium upgrade….can’t even “see” us WITH the phones on - what a horrible company that treats customers like this - leaves us hanging - no explanation or date it will be fixed. Been 2 weeks now?
momkinz on April 11th, 2008 at 11:14 am | Link
Ok. Every time I try 2 make a webkinz account, I’ve done everything… now it’s time to make my pet’s name. I type the name, then my gender, but it says my secret code is WRONG!!! Seriously. I’ve tryed over and over and over! ugggggghhhhhh.
cena-awesome_ya on April 13th, 2008 at 1:31 am | Link
I recently purchased a webkinz for my child and we have really enjoyed going on it as a reward for doing chores and getting homework done. To the person who is having difficulty with your secret code: someone could have “stole” the code by guessing. Statistically speaking, this should be near impossible, but my cousin succeeded in it, so it’s not as impossible as one would hope.
Poppy, I think it is inappropriate for you to talk badly about a nine year old. Yes, the child shouldn’t have spoken like that, but she is just a child. Perhaps if you had reasoned with her she might have learned something rather than just speaking negatively about her.
Good luck with your webkinz, remember to read EVERYTHING very carefully! This has helped me a lot.
Caitie on April 13th, 2008 at 6:30 pm | Link
i can go on to the tournament arena but i can only do the contest but i cant play atomicolicous supermodelz ect.
romie on April 14th, 2008 at 6:15 pm | Link
Webkinz needs some new technical staff. They had the monopoly and had a great thing going. Now I never want to buy my kids another one. We have not been able to play in the tournament area for 3 weeks. The Customer support is useless unless you have a common problem. They are blowing it big time!
James Phoenix on April 15th, 2008 at 7:06 pm | Link
Help! My son can’t log into his room for 3 days now, getting an error message that “Sorry, we had trouble loading a required file”. Very frustrating. Any tips or ideas (besides clearing cache, contacting ISP and downloading realplayer)? We have been on for 2 months and really enjoying ourselves. $200 spent so for to GANZ, not a penny more if they can’t get this resolved.
Jen on April 18th, 2008 at 8:14 pm | Link
Hey jen,
the unly thing I knw you could try is this, instead of going to www.webkinz.com, go to www.webkinz.com/us_en this is a diffrent server or a diffrent page on the server it has worked for those who still couldnt get in after u-installinf Realplayer. I use both addresses. if you still have trouble drop me a line,I’m here almost daily and will see if i can figure something else out. good luck.
poppy on April 19th, 2008 at 5:47 am | Link
we cant even go to the website it goes blue every time we go there this has been going on for 1 or 2 monthes
mckala on April 26th, 2008 at 8:07 pm | Link
it is my computer or the webkinz! we have flash we have everything it needs but it does not work
mckala on April 26th, 2008 at 8:10 pm | Link
try uninstalling realplayer if you havent already. this usally works for the blue screen.
poppy on April 26th, 2008 at 8:41 pm | Link
I love webkinz but i agree that ever since the stadium opened the tournament arena doesn’t seem to anymore and i am sure more of us would rather have the tournament arena then the beauty pagents.
If you can get on it times out b-4 finding you an opponent and no they only have 2 colour room to change between b-4 there was something like 10.
webkinz if you read this please fix the tournament arena the best games are there and now noone can play them which means over time ,less people will try and will eventually give up all together.
Alicia on April 29th, 2008 at 7:21 pm | Link
I think webkinz are awesome then any kind of website ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Oh will the dont answer your emails they probbly have to answer 900,000emails already.
Jazmine on April 29th, 2008 at 7:32 pm | Link
I want to go on my new webkinz and it comes up a green screen.
Emily on May 11th, 2008 at 6:22 pm | Link
My daughter’s account has been hacked into twice in two days. I have her codes and therefore I know that she has not given them to anyone. Last night the account that was hacked into, sent a “gift” to one of her other accounts. Interesting, since she didn’t do it. Perhaps there is something attached to these “gifts” that then allows the sender to be able to get into the receipients account. Ganz is useless, they simply don’t care. I am not spending one more cent on these products. Shame on Webkinz for not making their site more secure. It is heartless to cause children this much upset.
sandra on May 13th, 2008 at 12:09 pm | Link
To let you all know…
Ganz has a list of words that are only allowed for your room name.
So thats why most of OUR words must be blocked..
It doesnt have something that bloacks swearing words.
Only something that only allows certain words.
Becky on May 16th, 2008 at 4:30 pm | Link
My daughter has not been able to even get logged in to the site for about 4 days.It keeps coming up with error with the website. When I tried to find an email address to write a complaint I couldn’t find that either. We just have to say that Webkinz is not all it cracks up to be.
Angie on May 18th, 2008 at 6:31 pm | Link
Angie,
you could try logging on to www.webkinz.com/us_en this is a diffrent server and might work for you.
poppy on May 18th, 2008 at 6:44 pm | Link
Room naming has become even more bizarre. Previously, they wouldn’t allow much of anything except the animal type. You could have ‘Google’s room’ for example, but not ‘fluffy’s room’. But now, even that doesn’t work some times. I tried ‘Grey Arabian’s room’ and it wouldn’t let me use it. Not ‘Arabian’s room, either’. I eventually gave up and used ‘grey horse’s room’. I guess it wasn’t enough for them to keep raising prices and limiting availability, they also have to drive customers nuts.
Joe on May 19th, 2008 at 4:38 am | Link
This is a major flaw in the way Webkinz handles things. They have a very limited list of names that you can use. It’s not just proper names that are banned, it’s ANYTHING that is not on their list. Until recently, I was able to get around it by naming the room after the pet TYPE (not the pet’s name). That is, I could have a room named ‘google’s room’ or ’spotted frog’s room’, but not ‘Fluffy’s room’. I learned today that even this doesn’t work. For example, my daughter has a grey arabian Webkinz, but I can’t name the room ‘Grey Arabian’s room’. I had to settle for ‘grey horse’s room’. Webkinz customer support is worthless. If you even get an answer from them at all, their response is ‘that’s the way it’s supposed to work.’ Maybe if a million people write to them they’ll allow reasonable naming of rooms.
Joe Anonymous on May 19th, 2008 at 6:11 am | Link
I can’t even get a welcome room when I get a new Webkinz Its in my other webkinz’s room so I have to BUY one!
Seth on May 23rd, 2008 at 7:26 pm | Link
my friend’s daughter’s exclusive items have been disappearing- she has been really upset about that- because two of her ’super exclusive’ beds as she calls it have been replaced by a ‘kiddy’ bed. she has also complained about numerous exclusive items such as the ‘feather chair’ and the ‘vortex,’ and some others.
Glinda on June 6th, 2008 at 2:15 pm | Link
sounds like your daughter has been to the newly opened Trade Room and got a couple bad deals,This happens easily,The Trade Room is where your place up to 3 of your items up for trade and someone else puts up their 3 items and you can approve or trade any or alll of these items.,you can also reject any or all of the items. this is just what us sounds like to me.
poppy on June 7th, 2008 at 5:12 am | Link
HAVING PROBLEM WITH WEBKINZ ALL WEEKEND SAYS OUR PHONE WE CANNOT CONNECT AND WE CAN’T LOG INTO THE CLUBHOUSE OR ANYTHING IS ANYONE ELSE HAVING PHONE ISSUES WITH WEBKINZ?
BOOGIRL on June 8th, 2008 at 7:28 pm | Link
yeah,I’ve had the same problem on and off since Saturday morning,I think Webkinz is doing maintenance or something. usually these problems are short term,maybe by tomorrow a.m. things will be back to normal.
poppy on June 8th, 2008 at 8:03 pm | Link
HI POPPY
HOW IS YOUR WEBKINZ WE ARE STILL HAVING THE SAME PROBLEM I EMAILED WEBKINZ HOPEFULLY THEY WILL FIX IT SOON WE STILL CANT LOG INTO OUR PHONE OR GO INTO THE CLUBHOUSE SINCE SATURDAY.
BOOGIRL
BOOGIRL on June 9th, 2008 at 4:32 pm | Link
my webkinz is still the same. phone doesnt work since Sarurday a.m. and cant get into the clubhouse at all. I was hoping this would fixed by now. Your not alone. I dont think anyone can.
poppy on June 9th, 2008 at 4:49 pm | Link
HI POPPY
WE JUST TRIED TO GET INTO THE CLUBHOUSE AND NOW WEBKINZ HAS A MESSAGE SAYING THEY ARE WORKING ON THE PROBLEM AND APOLOZIE FOR IT AND HOPEFULLY THEY WILL FIX IT REAL SOON IT’S JUST HARD EXPLAINING IT TO THE KIDS.
BOOGIRL on June 9th, 2008 at 4:52 pm | Link
I know the feeling,my 9 year old daughter was really looking forward to going to the new trade room. but it doesnt look like it anytime soon.. at least they are aware of the problem and are trying to do something about it.
poppy on June 9th, 2008 at 4:55 pm | Link
Well now don’t worry all the problems had been fixed but now you cant use kinzchat but that is because they are fixing it! THEY TRY THERE BEST!!! I had a lots of problems couldnt use webkinz studio! room names cant change! No tournament arena! MANY MORE! but they are all fixed now so bye
Momma in the kitchen on June 10th, 2008 at 3:49 am | Link
COOL MY KIDS WILL BE HAPPY THEY WERE SO DISSAPOINTED WHEN THEY COULDNT GET TO THE TRADE CENTER.
BOOGIRL on June 10th, 2008 at 5:52 pm | Link
My 3 granddaughters each registered their pets and the 2 oldest are very disappointed. The oldest wanted to tell you about it herself. Here is her message to you: EVER SINCE ME AND MY SISTERS GOT A WEBKINZ IT WAS ALL FUN UNTIL THEY ACEPTED MY SISTER’S USER AND MY PASSWORD WHEN I MADE A MISTAKE AND NOW WE ARE DISOPOINTED BECAUSE OUR ACOUNTS GOT COMBINED, EXEPT MY 3 YEAR OLD SISTER WHO WAS PERFECTLY FINE WE WANTED TO TRY TO REJOIN OR FIX IT BUT WEBKINZ SAYS NO. NOW WE RE WATING FOR OUR WEBKINZ TO TO DIE BUT EVER SINCE FRIDAY WE WERE VERY DISOPOINTED AND NOW ME AND MY SISTER HAVE TO SHARE BECAUSE IT SAYS THAT MY SISTER OWNES MY STUFF AND MY KINZCASH AND WE SENT AN E-MAIL AND IT WAS NO HOPE AT ALL THEY ARE USELESS !!!!!!!!!!
3ghw on June 16th, 2008 at 9:39 pm | Link
Hi,
sorry to hear about your problems,Webkinz customer support isnt very good. Unfortunately as far as I know there is no way to seperate the accounts. what you would need to do us buy another webkinz for one of the sisters who have joined accounts and register it as a new user. one sister will have 2 webkinz and the other 2 will have one webkinz. as far as I know Webkinz cannot die or be hurt by anything in webkinz world,they do get sick but they dont die.
hope this helps
poppy on June 17th, 2008 at 3:39 pm | Link
Yeah Hi
You can Change Your Room Name
Its Simple all you have 2 do is click:
1. In your room click MAP in the LEFT CORNER
2. Click Re-Name
3. Type In What you want to name it then press the CHeck-Mark
THERE YA GO
Shelby on June 18th, 2008 at 6:52 am | Link
Shelby, You’re missing the entire point. Most of the people here know how to change the room name. The problem is that Webkinz world won’t let you use most of the names that people want to use. As of now, there are few words that work other than the type of pet (”love frog’s room) and even that doesn’t always work.
Joe on June 18th, 2008 at 7:16 am | Link
to name your room you need to put a capitol letter for the first letter in each word that you are naming it. My kids had the same problem when we started
Tanya on June 19th, 2008 at 5:57 am | Link
I wish it were as easy as capitalizing the words, but it’s not. Capitalizing the words doesn’t help. Also, we have quite a few rooms where one of the words is not capitalized.
Joe on June 19th, 2008 at 7:23 am | Link
Hows this for an error. My niece has been trying for the crown of wonder for over a year. Today she finally gets the last gem she needs she has been looking for 6 months for one gem. Webkinz world locks up and she is out her gem and crown of wonder and can’t look again today. I emailed the at support at webkinz.com I only did this minutes ago. I also complained about lack of customer serivce. I copy printed the page so they could see what happened. She got back on and it locked up agin so I emailed them again maybe if people had a way to complain directly to them they would have to fix their system. Maybe its time to start calling the BBB . Its kids they’re taking advantage of.
Mary on June 19th, 2008 at 7:36 am | Link
Ganz
#043
60 Industrial Parkway
Cheektowaga NY 14227-9903
1-800-724-5902
CANADA
One Pearce Rd.
Woodbridge, Ont.
L4L 3T2
1-800-263-2311
headoffice@ganz.com
Canada is their headquarters. I called the US number Actually she said she would beg a webkinz ineractive and they had a rep call me back. Of course there is no way to help my niece and they are working on their technical problems, etc.
Found this information to contact Ganz Webkinz parent company
Mary on June 19th, 2008 at 8:02 am | Link
When we go to log in, all we get is a lot of X’s where it should say “User ID” and “Password” and then nothing happens. Anyone have a clue with this one? We’re already on the other log-in page due to the white screen issue so….???
Angie on June 24th, 2008 at 5:54 am | Link
It is Wednesday morning and I was on your “wonderful” website. Every time I was to go onto a game or anything it would not respond or would freeze and I have a perfectly well worked computer. I guess what I am trying to say is that your website STINKS. It has given me problems since the first day I got that stinky toy. So what exactly is the point of a website that you can’t even stay logged on for five minutes without getting kicked off or having your internet browser freezing up because your website is full of bullcrap.
I would like to enjoy your website but it obviously needs better bandwidth
capacity you need to on being able to take all the traffic going on your website.
Katherine on June 25th, 2008 at 10:16 am | Link
I love Webkinz World! I have loved it since I got my first pet last
February. But I am starting to get fed up. I just got my 15th pet last week. So I got my 2nd exclusive bed. The next night my sister was going to go on Webkinz World for me, and she said it wasn’t working. I told her to let me try, and I did. Sure enough it wasn’t working. I would type in my username and password that I knew was right and then webkinz world would tell me that I should recheck my password.( I have tried over and over again since then.) I told her I would try the next day. Well long story short I haven’t been on my webkinz account with the 15 pets since last week. I didn’t want to miss getting the summer present so I made a new account and got the summer gift. I am still upset though that I may never see my old account again. I know a lot of my friends and family have webkinz and I will be sure to spread the word to everyone I know.
kenna724 on July 2nd, 2008 at 3:36 pm | Link
I have encountered the same problem on occasion but usually after i try a couple of times it lets me in. if you still cant get in you might try changing your password if you can get that far. if not you might try caps lock and see if that helps any.
poppy on July 2nd, 2008 at 3:42 pm | Link
I have tried all of that but nothing works.
kenna724 on July 2nd, 2008 at 5:24 pm | Link
hi poppy! thx 4 alwayz helpin us out here n there. jst wantd 2 add a “thought” of mine..sorta calms me down wen things dun work well (or AT ALL) on the site ..it lets me enjoy my life (virtually and in reality)
im sure i wanst the only 1 havin trouble with tht “user agreement” page but i got it solved wen they called me BUTTT my point is —-> this site teaches us how the REAL LIFE is like… i mean, wWHO has nvr said “omg! life is sooo not fair!!” and its true! this site is SOOO not fair 2 us too at times but hey.. better learn now than never! im gettin to teach myself lil tricks n i stiill get my fun out of it (not in a bad way)…
a lot of the problems i get take me DAYSSS to “solve” only bcuz i wait on email reply……… but it throws me off at how fast some of them get fixed thru a simple phone call
.. why cant they jus post it on their website????????
carmel on July 4th, 2008 at 6:31 pm | Link
Glad to try and help when and where I can. I wish I had ALL the answers for eceryone but unfortunately I dont. But I do have a lot of experience with web design and computers besides I enjoy helping people who cant get help from Ganz.
poppy on July 4th, 2008 at 9:09 pm | Link
My kids love Webkinz. My daughter has 5, both of my boys have 3. They have had a few problems. Cars stuck in doors and it freezes alot. There are XXXX’s where the user name should be. But for the most part they haven’t had any real problems. Most recently it freezes more than before. When adopting a new pet today, it froze up. We didn’t get to write down the birthday and such information. We logged off and got back on. The new pet was there, along with the gift items. I do wish Webkinz would allow to place rooms where you want to. As well as having newer items. The new stuff in the store have been there for a long time. Also, the customer service is very slow. I got a response when the car got stuck. Of course it was automatic response and it took a while for them to fix it. Finally it’s fixed. If they use the cars and such, they just put them back in storage when finished. Webkinz is such a great idea. Yeah it has alot of bugs to work out, but what website doesn’t have problems.
Cyn on July 11th, 2008 at 7:00 pm | Link
Why has the site been down for so long? 4 PM EST of what month, day and year?
debbie on July 13th, 2008 at 9:39 am | Link
As far as I know only part of the site are down at the current time.the clubhouse went down about 7/11/08 “for major imptovemts” that will take “some days” according to webkinz. I’m not aware of any other parts of the site that are down. your phone may or mat not work depending on whats going on. and I’m not sure you can invite friends over or be invited to someone elsese house. I hope they get this fixed soon,I miss the trade room.
poppy on July 13th, 2008 at 11:04 am | Link
Every time I have tried to login to Webkinz the site says we are down for maintainance. This has been going on since ?????Wed. July 10???What is going on? Is it just my computer?
mary on July 13th, 2008 at 8:29 pm | Link
Hi,
I’m not sure why your getting that message Mary,part of the site is down,the clubhouse. but you should be able to login and get access to the rest of the site. Its not your computer or you wouldnt be seeing that particular message. the Clubhouse did go down about 7/10 for “major improvemts” and according to Webkinz “will take some days to complete”" if you still get this message today send another message back,I read alll messages sent to this website and I’ll see if I can help you out.
poppy on July 14th, 2008 at 5:42 am | Link
Hi,
I’m not sure why your getting that message Mary,part of the site is down,the clubhouse. but you should be able to login and get access to the rest of the site. Its not your computer or you wouldnt be seeing that particular message. the Clubhouse did go down about 7/10 for “major improvemts” and according to Webkinz “will take some days to complete”” if you still get this message today send another message back,I read alll messages sent to this website and I’ll see if I can help you out.
poppy on July 14th, 2008 at 5:43 am | Link
STOP TRASHING WEBKINZ!!!
THEY NEED TIME TO WORK ON STUFF
CUT THEM SOME SLACK
AND AFTER YOUR 10TH ADOPTION YOU DONT GET ROOMS
AND YOU CANT NAME THAT ROOM WITH YOUR PETS NAME
sO ONCE AGAIN CUT WEBKINZ SOME SLACK
Unknown on July 14th, 2008 at 10:11 am | Link
Sorry, but I quit cutting Webkinz slack on this when we hit the 6 month mark for the same problem. If there were any sign that they were addressing the problems, then maybe they’d get some slack. People have been complaining about the room naming issue for almost a year - and it still doesn’t work. Not to mention that the entire concept (”you can only name the rooms with words from our very limited list - which doesn’t even include all the animal types”) is foolish. Add to that the fact that their customer service stinks. I don’t mind so much that the price of the animals is now $17 in many stores. If they can get that kind of price, fine. But how about dedicating a few cents to customer service and hiring some programmers who know what they’re doing?
Joe Anonymous on July 14th, 2008 at 10:17 am | Link
I have to agree with you Joe 100%. Webkinz wouldnt get trashed if their website worked like its supposed to.
poppy on July 14th, 2008 at 11:58 am | Link
You cxan rename you’re rooms…… 0.o
Bobilina on July 14th, 2008 at 2:47 pm | Link
“You cxan rename you’re rooms…… 0.o”
First, that’s “your”, not “you’re”.
Second, would you please read the thread before jumping in and making a fool of yourself? You can rename the rooms, but only with a very limited number of words. You can not usually use the pet’s name, and some times you can’t even use the animal type.
Joe Anonymous on July 14th, 2008 at 5:34 pm | Link
I too have had a lot of trouble naming my rooms. On two seperate occasions webkinz allowed me to rename my rooms. I was able to use word like “farm”, “fruit”, and “spooky”. None of them were capitalized and most the time even if i want to rename a room no matter what i type it wont allow it. I think its just sort of luck of the draw at this point. Regardless goodluck!
e. knight on July 15th, 2008 at 5:20 pm | Link
I tend to agree with you,I can name a room when I buy a new one but if I try and rename it after that sometimes it allows it and sometimes it doesnt.
poppy on July 15th, 2008 at 7:03 pm | Link