Okay, I work retail so I will be the first person to understand that as a retailer, you can’t always provide quick and speedy checkout BUT. . . why is it that Walmart has over 30 checkout lanes but during peak periods they only have 5 freakn lanes open? If they only had 5 lanes then I would be okay with it. All those unlit lane signs seem to mock me when I am standing behind 10 people in line and it seems to me that for a giant money maker should be able to figure out how to properly staff their stores during high demand times!
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Well this one is simple When Sam Walton was alive and in charge of the operation he bent over backwards to provide great customer survice. Since the demise of Sam Walton customer service has suffered dramatically at wall mart stores all over. So staying to true to Waltons vision they build the stores with the capability of good customer service however they skimp when they can.
mark on December 17th, 2007 at 9:18 am | Link
…it’s Walmart. Lower your expectations.
You are supposed to get frustrated enough to learn to use the self service checkout. That way in a few years they can only have one “real” checkout open and increase the bottom line as you become an unpaid WalMart employee.
Gleaner on December 18th, 2007 at 2:01 am | Link
that so true but even then have you ever noticed enevitabley at the self check station it is loaded with techno lunkheads with 62 shopping carts packed full of items.
Want customer service got to the stores where you pay for it.
mark on December 18th, 2007 at 11:54 pm | Link
you know I feel you on this customer service subject i do it all day long and when i go out i feel i should get it back, walmart has lost that special spark it use to have i use to love going to walmart now i find my self shopping in stores that i really didn’t shop in.Because it’s hard to enjoy my shopping time at walmart no one to help you can’t find prices sometime the whole nine yards is disgraceful.
kia on January 14th, 2008 at 3:59 pm | Link
The money they wasted on installing all thoses extra lanes would pay for 4 or 5 employees’ salaries for 3 years!!!!
I HATE Wal-Mart, I pay more to avoid going there.
Ray on April 14th, 2008 at 2:58 am | Link
I am just worried that someone could get hurt really bad at wal-mart because of the lighting being out on the parking lot, you have a really good store and i love it but i have been going to savannah Tn. to shop and i really want to get this took care of so i can return to my home store, plus to let you know that people are talking about it at work also we dont need to lose our store over the lights please help us get it fixed soon. Thanks a serious store shopper……………….
vivian wiley on August 23rd, 2008 at 5:36 pm | Link
Ok the worst is the check out line at the Walmart pharmacy in Saraland it is most always 10 people deep or more with only one cashier even though there are two check out stands. My prescription never takes more than a couple minutes but I am forced to stand there and while the cashiers run back and forth searching through bags for a long time. and I hate it when people start asking the drug cashiers to check out groceries too - this is not the place for that. Worse someone standing next to me conversing on the phone and i have to listen to someone yammer on and on and on. Shut up already.
Jarna on May 7th, 2009 at 5:37 pm | Link
i agree.you are shopping and get up to the check out and there are a ton of people in the line. and some of the checkers arent the swiftest either, even tho i suppose if they had baggers it would hurry things along.
mary on November 2nd, 2009 at 12:08 am | Link
if u wait for more than 10 minutes in a line at a wal mart call 411 and ask for that store’s number. After you get the number call the store and if it is between 8am-5pm ask for the store manager and ask [or order] them to come up to the lane u r n and demand by u r waiting n line for so long. If it is in the evening ask for an assistant manager and demand an explaination…. Keep pressuring them until they say they r understaffed…state that is not your problem and u want more lanes open at whatever time u are there n that u will start complaining about long lines every time u come in whether they r long or not.
mike on December 8th, 2009 at 11:36 pm | Link