Verizon is one of the largest communication companies in America, yet they make it unusually difficult to communicate with them. The only way to communicate with Verizon management is by snail mail!!!
I wanted to tell them that they needed to improve the quality of the movie descriptions they have on their FiOS TV Guide. The information in their Guide really stinks compared to such other companies as Comcast Cable and Dish TV, much less compared to the truly exellent Tevo guide.
Today I discovered that the “Sunshine” movie I recorded on their DVR was not, as described in their Guide, the 1999 movie about the fate of a Hungarian Jewish family throughout the 20th century. Instead it was the 2007 sci-fi picture.
But I couldn’t find an e-mail address (or even a phone or fax number) anywhere on any of their sites except for customer support questions.
How ironic that a company making its money selling electronic communications to its customers will not allow their customers to use electronic communication to communicate with their management.
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Yup…. a lot companies make it difficult to communicate (for example verizon wireless: in-the-****ing-store! You go in and have to sign into a waiting chart. Then you wait wondering when some creepy wondering-around verizon moron is coming out of the corner to get you. Some of them chase down people, look frantically around and yell your name like you’re a ****ing lost sheep or something too. I dont know who’s idea this was but come the **** on….lines work better-we know what to wait is AND WALK THE **** AWAY. And during busy times make the tech geeks who sit in the back of the store help out customers too.(if they are not too busy). THEY ARE JUST AS ****ING QUALIFIED TO HELP YOU OUT.
Your F’ rebates. You got to kidding me! And to include this into the price like its the best line item save…in every feature of your buy you have to pay a bunch a bull ****. we have to go ****ing chase these rebate files all the way to El Paso, Tx ! we have to cut the box up and send this bull****., photocopy stuff, write our full names and addresses and emails again and again. Stream line the process and just give us the ****ing money rebate up front and screw your insurance policies. 50 bucks for insurance on a phone you can buy for 50 bucks! The world is full of your plastic and all the different chargers you have to make for your crappy polluting phones ! Knock the prices down and stop raping people for communication over cell phones. Then you jack up your text messages rate b’c more people use them now! Screw you Verizon and your nickle and dime’n exploitation of your most loyal customers. You will go down one day when everyone converts to skype or voip.
cqhdqts on January 28th, 2009 at 8:58 pm | Link