Interesting thread, but it is REALLY hard to read the Apple apologists who seem to think that Apple can do no wrong and that any damage to a Macbook Pro MUST be the fault of the laptop owner. Reminds me of fanatic religious fundamentalists who go around proclaiming that the Bible is perfect and the minute you point out a few obvious contradictions, mistranslations, or inconsistencies, they assume you are EVIL! Well, I've been in the PC industry since I worked for Price Waterhouse in San Jose in 1979. I joined IBM in Boca Raton in 1984 and worked for them as a PC expert for 12 years. I've owned well over a dozen laptops since my first in 1988. Over 21 years, you get a very good feel for what kind of use a normal laptop can withstand. And it took me exactly three days of mild use to put a dent in my brand new MacBook Pro a year ago. That annoyed me, but the laptop still worked so I simply vowed to treat it as if it were made of one of the softest metals known to man (hey, wait a minute - IT IS!) and to make do with it. Well, over the next year, the case warped, as described here, which caused the dent to make the screen display go bezerk and quit working. What's more, the CD slot warped and interfered with removal of the CD that was in there. I had to pry the slot open just to get the CD out! Sheesh! So Apple should admit its design error (which it essentially has with its new unibody design and how it's promoting it) and more importantly, make it right for those of us who have suffered the loss of a valuable laptop (and thousands of dollars) because of the design flaw. If they won't do that, then those of us who have the facts on our side and have suffered damage should join together in a class action lawsuit. Just send me an e-mail to webworking at gmail dot com if you've had similar problems with your MacBook. And if you haven't had problems with your MacBook, don't bother to e-mail me about how wonderful Apple. I already agree that the Mac OS X is the best OS I've ever seen. But the MacBook Pro is the worst laptop case I've ever used - by far - and I'm obviously not the only one who believes that. I hope to hear from you if you have relevant experience. All the best, Dave

Mike, I'm glad to hear from someone else who's had experience very similar to mine - I'm absolutely confident that there are MANY people in the same boat. Whomever made the decision at Apple to put looks over essential durability should be ashamed of his poor judgment, even if it's Steve Jobs himself. Please e-mail me at dave.whittle at usa dot net and I'll answer your question and give you my suggestions. Thanks, Dave

If she has a point, dortheajacobs, I'm not seeing it. Did you read my original complaint? The part about how I've had over 12 laptops over the past fifteen years? About how the Macbook Pro is by far the most flimsy of all of them? About how even a little Google research shows dramatic evidence that there are far more people complaining about dents in a Macbook Pro than other laptops? Why would that be? But I apologize if I came across as harsh - I'm just very frustrated and angry with Apple right now, because they haven't responded to my three attempts to reach them and get a resolution on this over the past month. I know the difference between abuse / accident and normal use of a laptop - and there was no abuse or accident in this case. The Macbook Pro is simply poorly designed for even reasonable use, but because the Mac has such a fanatically loyal following, they get away with it. I still want Apple to succeed - I love their OS X, but their decision to use aluminum instead of magnesium is one that they should take responsibility for. And at least warn people that it is EXTREMELY delicate - far more so than other laptops.