Call Apple ask to speak to someone in customer relations if you are not getting the help you need from the customer service staff. I got great follow up from nboss@apple.com GREAT Customer service on his part.

APPLE has agreed to fix my computer after I made calls to the 1800 MY APPLE number. I made reference to my research on the web that this is an on going problem with the computer. Cracks that really do appear out of no where> I also notified someone at sjobs@apple.com DON"T GIVE UP call thier customer relations if you are not getting the help you need. Something is going on with them this problem is bigger than anyone really wants to believe. vernaedwards@sbcglobal.net

I called Apple care this morning and they have agreed to repair my computer free of charge after I spoke to someone in thier customer relations department. I am pleased with the customer service I received after reading some of the postings I am extermly surprised that the service I got was exceptional. I am not so sure I would have gotted the same service had I gone into the store however. RE Cracked screen