I tried to read on the comments about the tech support.Its really offending how racism gets on the issue here. It's okay to tell the person that you could not understand his accent. Most of the time customers are also rude onset of the call and would be asking to be transferred to someone who is in the US and using offensive words. I just hope that also the people from US would realize why do companies like HP would require human capital overseas, its not just because it's cheaper. It is also because nobody in the US would like to be employed in a job that would have to deal with long hours on the phone dealing with different irate customers and take those offensive words. Try to think of yourself in the CSR's pointview.