I don’t know where to begin. When my wife and decided to go with TW we knew we were paying a lot of money for their services(over $4,000.00). We figured if we pay a little extra we should be getting the better service and product. We were dead wrong. The product was excellent and our photography was fabulous, but the service was God awful.
After our wedding we had to meet with TW numerous times and at those meetings we had a different “Consultant”, and every time we went in these “Consultants” said that they were our “Consultants”. Every consultant we had never knew what we wanted. We had to explain ourselves and everything we wanted and what we were suppose to get to each consultant. They always seemed confused. No one took notes. No one seemed to know what was going on. Here’s a small list of things they did wrong: Lost our personal check, got a picture wrong in our promotional 5×7 set and did not offer to mail it to us once it was completed (they wanted us to drive out there to get-25 miles-for a 5×7), put a wrong picture into our album that suspiciously is whited-out on our proof sheet and the number that is written over it doesn’t match my wife’s hand writing, misspelled my wife’s name after numerous attempts telling them not to spell it wrong, and finally, telling us they are going to deliver our wedding album and not; three times.
It was an overall hassle and would not recommend using them.
Every time we went there I found myself saying, “What can go wrong next?”. It also seemed the more we complained about the service the more things went wrong. I was tired of hearing apologies and truly believe that they really don’t give a damn. I’ve asked to have to speak with the owner of the company and I was spun off with, “He comes in and out. You can E-mail him.”. I guess the owner doesn’t care. In conclusion, they are too expensive and the service is the worst.
I would never recommend anyone to use TW. As far as I’m concerned we never did business with them.