Comments on: The Retail Environment And Irate Customers http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/ Where the world comes to complain. Fri, 21 Nov 2008 20:57:45 +0000 http://wordpress.org/?v=2.2.1 By: robson http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-2810 robson Wed, 12 Dec 2007 06:22:22 +0000 http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-2810 i work in a consignment store where all sales are final, it states on our receipt clearly. This lady bought a leather jacket, loving it soo much at the time, din't care if it was a little too big. she bought it to her seamstress and it would cost $100 for her to fix. 30 days later she came back and said it cost to much to fix and she wants to return. She got irate & back pedling and making up excuses that she din't know it was a final sale and that it din't state anywhere in her receipt and that she's a big spender in the store and i should take it back. She was not a big spender. I was firm and told her i cannot take it back, once items are bought we pay the consignor. policy are policy and that she waited too long to bring it back, she then blame it on her seamstress that she kept it all this time. She said she's never coming back etc...I handle it as calmly as I should but wish i could have made her realize how unfair and ignorant she was being without insulting her. she had bought from the store before and knew that all sales were final too. I know this is only a comment but can some post a comment regarding what they think i could do better or a more creative way so the customer will walk out feel stupid for what she did and not irate? i work in a consignment store where all sales are final, it states on our receipt clearly. This lady bought a leather jacket, loving it soo much at the time, din’t care if it was a little too big. she bought it to her seamstress and it would cost $100 for her to fix. 30 days later she came back and said it cost to much to fix and she wants to return. She got irate & back pedling and making up excuses that she din’t know it was a final sale and that it din’t state anywhere in her receipt and that she’s a big spender in the store and i should take it back. She was not a big spender. I was firm and told her i cannot take it back, once items are bought we pay the consignor. policy are policy and that she waited too long to bring it back, she then blame it on her seamstress that she kept it all this time. She said she’s never coming back etc…I handle it as calmly as I should but wish i could have made her realize how unfair and ignorant she was being without insulting her. she had bought from the store before and knew that all sales were final too. I know this is only a comment but can some post a comment regarding what they think i could do better or a more creative way so the customer will walk out feel stupid for what she did and not irate?

]]> By: M http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-2242 M Sat, 03 Nov 2007 19:46:20 +0000 http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-2242 You should hear the stories my friend tells me of working in food service at Disneyland. People who are tied of waiting in lines all day who have to wait in a line to eat. So much anger. Adults have temper tantrums more than the kids! You should hear the stories my friend tells me of working in food service at Disneyland. People who are tied of waiting in lines all day who have to wait in a line to eat. So much anger. Adults have temper tantrums more than the kids!

]]> By: positiveThinker http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-890 positiveThinker Wed, 15 Aug 2007 15:01:53 +0000 http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-890 The best business advice I ever received on dealing with irate customers was a from a multi-millionaire who had started his own surf shop. Anytime we had an irate customer, he would look at me and say "Kill 'em with kindness." 5 minutes after unleashing this art filled kindness on the screaming customer, they would end up buying more stuff from the store even if they were returning an original item. He had made the kill. The best business advice I ever received on dealing with irate customers was a from a multi-millionaire who had started his own surf shop. Anytime we had an irate customer, he would look at me and say “Kill ‘em with kindness.” 5 minutes after unleashing this art filled kindness on the screaming customer, they would end up buying more stuff from the store even if they were returning an original item. He had made the kill.

]]> By: DBlock http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-843 DBlock Sun, 12 Aug 2007 02:57:36 +0000 http://mybiggestcomplaint.com/the-retail-environment-and-irate-customers/442/#comment-843 There's a delicate balance between being a forceful customer and being a patient customer when you're trying to get your product fixed. If someone has never been in your shoes, they don't understand how stupid they look. A grown adult throwing a tantrum in the middle of public while a young store clerk stands patiently behind the counter is an all too common sight. Working at a luxury hotel, I see this very very often. But here in America everyone thinks they're royalty and that they must get their way and it must be perfect or the world is gonna split itself open and devour humanity. As the calm young person behind the counter, it is our duty to look at the irate customer with that same look your mother gave you when you cried and cried and cried because she didn't buy you that ice cream when you were 4. That look that says, "Really? Are you seriously that upset over something so minor? Do you not realize that here on Planet Earth there are much more critical matters taking place? Famine, disease, war, and you're a grown man with a family throwing a fit because the hotel room you booked had a Queen size bed instead of a King size bed? Really? Wow." It doesn't calm the customer down, it doesn't fix their product. But it reminds you how lucky you are to not be an average piece of sh*t American making us look bad to the rest of the world. (and I'm focusing on Americans because at my hotel with all of our international customers, 90% of this BS occurs with Americans) Welcome to mybiggestcomplaint.com, Samantha and thank you for not pouncing the customer and digging your thumbs into his eye sockets. There’s a delicate balance between being a forceful customer and being a patient customer when you’re trying to get your product fixed. If someone has never been in your shoes, they don’t understand how stupid they look. A grown adult throwing a tantrum in the middle of public while a young store clerk stands patiently behind the counter is an all too common sight. Working at a luxury hotel, I see this very very often. But here in America everyone thinks they’re royalty and that they must get their way and it must be perfect or the world is gonna split itself open and devour humanity. As the calm young person behind the counter, it is our duty to look at the irate customer with that same look your mother gave you when you cried and cried and cried because she didn’t buy you that ice cream when you were 4. That look that says, “Really? Are you seriously that upset over something so minor? Do you not realize that here on Planet Earth there are much more critical matters taking place? Famine, disease, war, and you’re a grown man with a family throwing a fit because the hotel room you booked had a Queen size bed instead of a King size bed? Really? Wow.” It doesn’t calm the customer down, it doesn’t fix their product. But it reminds you how lucky you are to not be an average piece of sh*t American making us look bad to the rest of the world. (and I’m focusing on Americans because at my hotel with all of our international customers, 90% of this BS occurs with Americans)

Welcome to mybiggestcomplaint.com, Samantha and thank you for not pouncing the customer and digging your thumbs into his eye sockets.

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