Comments on: The Ignorant Consumer With No Common Sense http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/ Where the world comes to complain. Fri, 21 Nov 2008 18:16:57 +0000 http://wordpress.org/?v=2.2.1 By: Gleaner http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2901 Gleaner Tue, 18 Dec 2007 10:37:01 +0000 http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2901 Where I live I have no choice of cable companies. I am stuck with 5 fuzzy channels, and Internet service that goes in and out at will. It is ALWAYS my fault. After two years of complaints I finally got a guy to actually come and check it out. Result...everything is fine they say. NOT. Another year goes by Internet only about 25% of the time now. A second guy comes. Decides my modem (theirs) is bad. Works OK for about a month then back to the same thing. "Must be my Firewall" Six months later I get another guy to come. He checks everything in the house and says it is all fine, but he decides to check the box on the pole in my yard. When he comes in he states he can't see how anything is working at all. The box is full of water. The connections are all green and have been that way for a long long time. Great Years of crap service, dozens of hours on the phone dealing with customer dis-service people who said it was my fault, my Firewall, or my location. My point is that the attitude of customer service seems to always be it is the customer. That attitude prevents real solutions. Where I live I have no choice of cable companies. I am stuck with 5 fuzzy channels, and Internet service that goes in and out at will. It is ALWAYS my fault. After two years of complaints I finally got a guy to actually come and check it out. Result…everything is fine they say.
NOT. Another year goes by Internet only about 25% of the time now. A second guy comes. Decides my modem (theirs) is bad.
Works OK for about a month then back to the same thing. “Must be my Firewall” Six months later I get another guy to come. He checks everything in the house and says it is all fine, but he decides to check the box on the pole in my yard. When he comes in he states he can’t see how anything is working at all. The box is full of water. The connections are all green and have been that way for a long long time. Great Years of crap service, dozens of hours on the phone dealing with customer dis-service people who said it was my fault, my Firewall, or my location. My point is that the attitude of customer service seems to always be it is the customer. That attitude prevents real solutions.

]]> By: run_twc376 http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2895 run_twc376 Tue, 18 Dec 2007 06:13:55 +0000 http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2895 I am in total agreement with 007 and disservice. We have a bunch of knuckle-headed consumers and it doesn't even matter if they have Time Warner or any other service. They don't use common sense when it comes to dealing with a rep and then have the nerve to bitch and moan about everything. Read my site and find out how I've handled customers who thought they were "Right" when really weren't. I am in total agreement with 007 and disservice. We have a bunch of knuckle-headed consumers and it doesn’t even matter if they have Time Warner or any other service. They don’t use common sense when it comes to dealing with a rep and then have the nerve to bitch and moan about everything. Read my site and find out how I’ve handled customers who thought they were “Right” when really weren’t.

]]> By: disservice http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2848 disservice Sat, 15 Dec 2007 01:49:21 +0000 http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2848 The poster is simply educating us on the customer service philosophy that permeates Time-Warner cable: "The customer is always wrong". The poster is simply educating us on the customer service philosophy that permeates Time-Warner cable: “The customer is always wrong”.

]]> By: JGilly http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2834 JGilly Thu, 13 Dec 2007 23:18:08 +0000 http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2834 Also, every word that ends in an 's' doesn't also need an apostrophe. And I echo what dw17 says: if you don't get good service, you have the right to complain. Now all too often this complaining is an attempt to get a discount or some other goody, and I think that's wrong: when I complain about stuff, and they offer this or that, I tell them no thanks, I didn't do it for that reason and and I'm not going to be bought off; I want the problem fixed so it doesn't happen to me or someone else in the future. (If the thing is bad enough, and alternatives are abundant, I just tell them that reason x is why they just lost my business, and they needn't bother contacting me again.) Also, every word that ends in an ’s’ doesn’t also need an apostrophe. And I echo what dw17 says: if you don’t get good service, you have the right to complain. Now all too often this complaining is an attempt to get a discount or some other goody, and I think that’s wrong: when I complain about stuff, and they offer this or that, I tell them no thanks, I didn’t do it for that reason and and I’m not going to be bought off; I want the problem fixed so it doesn’t happen to me or someone else in the future. (If the thing is bad enough, and alternatives are abundant, I just tell them that reason x is why they just lost my business, and they needn’t bother contacting me again.)

]]> By: dw17 http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2832 dw17 Thu, 13 Dec 2007 22:23:14 +0000 http://mybiggestcomplaint.com/the-ignorant-consumer-with-no-common-sense/830/#comment-2832 When you pay for service, you should get the service. If you are not getting the service you paid for, you have the right to complain. BTW it is *their* not *there* When you pay for service, you should get the service. If you are not getting the service you paid for, you have the right to complain.

BTW it is *their* not *there*

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