I work for Time Warner Cable and quite frankly am sick and tired of stupid ignorant customer’s who call threating to close there account because there not happy with the service. Grow up this is New York you got plenty of options for cable service so if your so ****ing unhappy stop threating to close your account and just do it and give your hard earned money to another company.
Also before you call and look stupid (like a customer that i had today) please try to use common sense this person called there internet was not working come to find out modem was not plugged into electrical outlet and other fruitcake’s who call to complain the bill this month is to high. Well if we send you a bill for $150.00 and you only pay $50.00 what the **** in the world do you think we do with the remaining $100.00 dollars we dont’ put in into an Ing Savings account to earn you interest you dumb **** it get’s added to your next monthly bill.
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When you pay for service, you should get the service. If you are not getting the service you paid for, you have the right to complain.
BTW it is *their* not *there*
Also, every word that ends in an ’s’ doesn’t also need an apostrophe. And I echo what dw17 says: if you don’t get good service, you have the right to complain. Now all too often this complaining is an attempt to get a discount or some other goody, and I think that’s wrong: when I complain about stuff, and they offer this or that, I tell them no thanks, I didn’t do it for that reason and and I’m not going to be bought off; I want the problem fixed so it doesn’t happen to me or someone else in the future. (If the thing is bad enough, and alternatives are abundant, I just tell them that reason x is why they just lost my business, and they needn’t bother contacting me again.)
The poster is simply educating us on the customer service philosophy that permeates Time-Warner cable: “The customer is always wrong”.
I am in total agreement with 007 and disservice. We have a bunch of knuckle-headed consumers and it doesn’t even matter if they have Time Warner or any other service. They don’t use common sense when it comes to dealing with a rep and then have the nerve to bitch and moan about everything. Read my site and find out how I’ve handled customers who thought they were “Right” when really weren’t.
Where I live I have no choice of cable companies. I am stuck with 5 fuzzy channels, and Internet service that goes in and out at will. It is ALWAYS my fault. After two years of complaints I finally got a guy to actually come and check it out. Result…everything is fine they say.
NOT. Another year goes by Internet only about 25% of the time now. A second guy comes. Decides my modem (theirs) is bad.
Works OK for about a month then back to the same thing. “Must be my Firewall” Six months later I get another guy to come. He checks everything in the house and says it is all fine, but he decides to check the box on the pole in my yard. When he comes in he states he can’t see how anything is working at all. The box is full of water. The connections are all green and have been that way for a long long time. Great Years of crap service, dozens of hours on the phone dealing with customer dis-service people who said it was my fault, my Firewall, or my location. My point is that the attitude of customer service seems to always be it is the customer. That attitude prevents real solutions.
Gleaner on December 18th, 2007 at 3:37 am | Link