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Sprint Cell Phone Service - Repair Centers Suck | My Biggest Complaint
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Random: African American Women Who Hate On Other Black Women
File your complaint now

My Biggest Complaint About Sprint Cell Phone Service - Repair Centers Suck


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Now I’m sure everybody who owns a cell phone could overload the My Biggest Complaint servers with complaints about cell phone service. Who doesn’t have a cell phone horror story?

I like the fact that I pay the monthly “insurance fee” for my Treo 600, because every time I drop the thing I can get a new one. My beef is that most of those stupid Sprint Stores can’t do, can’t authorize, or can’t even send the phone in for repairs. You have to go to a special Sprint service and repair center. Oh, and they can’t do it over the phone either. The problem is that there are a bunch of Sprint Stores by me, but I have to drive nearly an hour one way to get to the service center. Then, inevitably they won’t have the replacement phone in stock, or can’t fix it that day, so I have to drive back there on another day.

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38 Comments

  1. My cell phone went out and l have to bring it to a cell phone repair service center which is miles from my home and l don’t drive. what can l do ?

  2. I took a Sanyo SCP8400 phone in because of the battery life. They said they no longer made this battery, so I was given a MOTOROLA Red Razr.
    I found out later that the red Razrs had been recalled, cause of problems getting access to the internet. My phone would not start half of it’s applications because it could not connect. A tech told me over the phone about the recall issue and that it all depended on the serial numbers. When I returned to the Sprint Service Center and told them, they said they had a software upgrade to fix it. Almost 3 hrs later, they finally said I needed a new phone. I got a second REFURBISHED phone, after paying their 55 dollar deductible, and it did not work either. Tomorrow I am returning to seek a solution to this problem, a rep for their Insurance Company told me they would give me a Sanyo to replace these phones. I AM VERY DISAPOINTED IN THE WAY THIS HAS BEEN HANDLED SO FAR.

  3. I pay the monthly insurance too. Heck knows why. I’m currently visiting my parents in Orange County, CA and the only repair center (according to Sprint’s site) is over 75 miles away! WHAT THE HELL?! At my Michigan address there’s one right down the street. So that makes it easy, but the situation is my son just dropped my phone in the toilet and now its not working properly…but there’s no where to get it fixed!!! Guess I’m without a phone for another week and a half til I’m back in MI to get it fixed. FREAKIN THANK YOU SPRINT >.

  4. hi my name is vamsi.9months back i buy sonyericsson k850i phone.in 9months my phone was repaired five times.and the service center parson also not giving me the support and every time he put me phone nearly two weeks.

  5. they cant do it over the phone,jackass,because they wouldnt know if you dropped it in water or ran it over or threw it at your wife or whatever most of the morons that break there phones do.and if you did do one of those things then a repair center cant help you thats what replacement insurance is and you call the insurance company pay a deductible and they send you the phone.and of course you referenced dropping your phone so you should consider youself lucky that they even get you a replacement instead of refering you to the insurance company.also im sure when you get to the store you im sure you leave out the dropping the phone part and just say “this phone is a piece of ****”like everyone else.

  6. and the moron that said he drpped his pone in the toilet and the repair center is too far away,did he think about that at all before he wrote it?try taking it to a priest and having him bless it cause that makes about as much sense as waiting a week to take it to his local store so they can tell him he needs to buy a new one,seriously dude GET A ****IN CLUE

  7. What if you are like me, my phone is having technical problems for example i have never dropped it and it is pretty much brand new and the camera turns completely green sorta like its on one of those “fun” settings but i have to sorta tap it and it goes back to normal for a little and the spring also broke when i opened it so now instead of holding the screen down in place it just flops open. What should i do with this phone?! P.S. i bought it a month ago for over 200 dollars…..

  8. I am using my third razor. the first- stuck on all alarms, had to waist a text message to force the event bar open to dismiss the alarm. later the screen died. When I went to my sprint store they had no razors, except there old demo model from there own store… I took it on the agreement that they would call when a new razor came in. they never called… of course.. and later when that screen died i had to wait for a “NEW” refurbished razor to arrive… it only lasted a week before all i got was the “white” screen. oh yeah i can pay to get a different model or wait longer for a nother refurbished razor. I signed a two year contract for a working phone. In no way has sprint held up its part of that contract….

  9. I manage a company called POP-A-LOCK here in ft lauderdale, fl. . We have 11 tech’s in the county and have our share of communication glitch’s. At any given time 11 nextel’s and 11 Blackberry’s may have a problem. But there are several repair centers available to us throughout the county and I have never had one tech down for more than an hour. Sprint, seems like you need more repair center’s.

  10. Absolutely … in Ft. Lauderdale there are two great Sprint Nextel repair stores … D&E Communications … Cypress Creek and one on Atlantic as well as one in WPB. They are awesome!

  11. I have a simple cell phone and it stop charging the battery, i sent it to motorola and they are refusing to fix it, said it has physical damage. There is NO PHYSICAL DAMAGE to my phone it just will not charge, so they are saying that the physical damage in on the inside of my phone!! Now how in the hell can physical damage be inside the phone?? Phone will work, just wont charge. Does anyone make a charger for cell phone batteries to be able to charge the battery alone?

  12. Sprint Customer Service is virtually non-existant. I am looking the change…but which is better?

  13. Maybe you should stop dropping your phone and breaking it and expecting it to be fixed for free right on the spot. I undertand you pay for insurance but you pay for insurance for your car and when you get in an accident does the insurance company swap out your car right there for you, I think not. The reason they have to see the phone and can’t do it over the phone is because they have to check for physical and water damage to the phone. If there is physical/customer damage then you have to call insurance and order a phone because the in store repairs only fix normal wear and tear damage not customer damaged. What other carrier can you go into the store more than half the time with a phone you broke on your own, especially a pda like a treo whick is really expensive, and get a new one for free. NO OTHER carrier does that for you, so maybe you should stop bitching and appreciate that you are getting a new phone for free.

  14. Randi, there is physical damage inside the phone from dropping it. It does not get there by it self.

  15. Katie,

    Maybe you would like to take a look at the phone in question, there is NO PHYSICAL damage to the phone, and I am not getting a PHONE FOR FREE, read up on it, SouthernLinc does not give phones for free, but they should honor the warrenty on their phpnes. My feelings about it is as follows… with the way the economy is today, my phone provider (MOTOROLA) just does not want to honor their end of the contract, but dont you worry your sweet little head about it, cause I did find a battery charger and all is well. But thank you so much for your wonderful concerns.

  16. We are really sorry to hear all of this complaints mentioned above, we ourselves had lot of customers dissatisfied with sprint. We provide Third party Repair Service for Sprint. We repair Sprint phones in as quick as 30 mins for walk-ins in Dallas Fort Worth area and One Day Repair Service for all our Mail-in Repairs.

  17. We are really sorry to hear all of this complaints mentioned above.. We provide Third party Repair Service for Sprint. We repair Sprint phones in as quick as 30 mins for walk-ins in Mount Ephraim NJ area and One Day Repair Service for all our Mail-in Repairs. We work hard in treating every customer with honesty and respect. Sprint is working hard to make there customer service number one in the industry.

  18. Randi. I have the same trouble with my phone. How did you fix it and where did you get the battery charger?

  19. Melanie,
    Unfortunately I had to go to the motorolla web site and just search for external battery chargers, mine cost about 15 dollars and it works great. Or you might can Google external battery chargers. Hope this helps

  20. Randi Thanks for your help. I was wondering, do you know why my phone says that it can’t charge the battery but when I put in a new battery and use a new charger the screen still says it won’t charge?

  21. No Ma’am, I’m sorry, I sure don’t. That’s what happened to my moms phone and she took it to Sprint and there was something wrong with her phone so they replaced it. She said the prongs got bent by pushing the charger plug in the phone, which is what was wrong with my phone.

  22. My complaint ….. I recieved a refurbished razor phone after I lost mine. I paid only $50 because I had insurance. I did not realize that I would be getting a refurbished phone instead of a new one.

    After only 2 months of using it, it kept getting looser and looser when ever I would snap it open or shut. I kept meaning to bring it in for repair, but did not get around to it. Eventually it fell completely off the slider from what appears to me as the 4 screws that keep the slider intact completly coming undone.

    When I took it into the repair center to finally get it fixed, they said I would have to pay another $35 because it was physically damaged.
    Well - duh - yes it was physically damaged, but that does not mean that it was my fault. They phone just fell apart. From NORMAL use. They said I could have dropped it or been opening and shutting it too hard. Which I did not and was not. We have 4 cell phones and this one was hardly ever used, mainly because it was falling apart.

    My point. If a cell phone is going to fall apart because, you open and shut it too much or even if perhaps you drop it. Then it is a piece of**** and sprinit should replace it even if I did not have insurance for making such a loosey phone. I would expect nintendo to replace my wii if it fell apart after 2 months of use.

    I think it is rediculous that the insurance will not cover physically damage.

    Basically, that means if anything is ever wrong with your phone physically - it is the users fault. Because sprinit always makes perfect phones - especially refurbished ones.

    Also, I talked to the owners of a sprinit store and they told me they no longer carry the model of the razor I had, because their were too many problems with the slider. Apperantly they have fixed the problem on the new razors. But, too bad for me. I have to pay $35 to fix my old model piece of ****.

    I have already talked to 2 supervisors and 3 costomer service reps about the issue. They do not care. I am waiting to hear back from a manager - who is supposed to call me!!!!

  23. It takes about six months to a year for Sprint to get back the money they discounted on the phone. That is why there is a difference in pricing. Most cell phone companies dont have repair centers anymore . Verizon just uped there early termination fees on expensive phones to $375.00 from $175.00. Iphones don’t even have insurance and you cant get it. People are lucky to have a company like Sprint. Most people are getting a 300-500 dollar phone for $50.00 to $150.00.

  24. I only had my 1st new phone for 8months
    Now I am clutsy
    But the first time was on the wood flore
    The second time fell rolling down stares
    Thank little brother
    So now my phone is working like a b*****
    The entire phone is on mute
    When I call or people call me its on mute
    My media was erased
    And I never even knew I had a media card and they say I probably got a new one
    And I can’t do anything that requires sound
    That’s just stupid
    So now they send me 2 a sprint repair shop
    But after all of these complaints I will just get a new phone
    And hide it when my little brother is around
    I beg 2 get a phone instead of fixing it
    Much faster and easier
    I took a 1st step already
    I kept a file in my computer 2 save all my data of my phone
    Hope I get a another different kind of phone cause blackberry is getting old
    I need a touchscreen!

  25. Jacque,

    I only had my 1st new phone for 8months
    But the first time was on the wood flore
    Its not fun being pushed
    The second time fell rolling down stares
    Thanks again little brother
    So now my phone is working like a b*****
    The entire phone is on mute
    When I call or people call me its on mute
    My media was erased
    And I never even knew I had a media card and they say I probably got a new one
    And I can’t do anything that requires sound
    That’s just stupid
    So now they send me 2 a sprint repair shop
    But after all of these complaints I will just get a new phone
    And hide it when my little brother is around
    I beg 2 get a phone instead of fixing it
    Much faster and easier
    I took a 1st step already
    I kept a file in my computer 2 save all my data of my phone
    Hope I get a another different kind of phone cause blackberry is getting old
    I need a touchscreen!

  26. Jacque,

    I only had my 1st new phone for 8months
    But the first time was on the wood flore
    Its not fun being pushed
    The second time fell rolling down stares
    Thanks again little brother
    So now my phone is working like a b*****
    The entire phone is on mute
    When I call or people call me its on mute
    My media was erased
    And I never even knew I had a media card and they say I probably got a new one
    And I can’t do anything that requires sound
    That’s just stupid
    So now they send me 2 a sprint repair shop
    But after all of these complaints I will just get a new phone
    And hide it when my little brother is around
    I beg 2 get a phone instead of fixing it
    Much faster and easier
    I took a 1st step already
    I kept a file in my computer 2 save all my data of my phone
    Hope I get a another different kind of phone cause blackberry is getting old
    I need a touchscreen!
    I need a second phone
    The 1st and last are the hardest 2 handle!!!
    Hope sprint helps the way I plan!

  27. Greetings!

    We are Mepodphone Enterprise Limited we specializes Wholesale blackberry repair parts, Accessories

    If you need any of this parts, please feel free to contact us or you can browse oue website www.mepodphone.net to get more infoamtion about our company.

    We accept PAYPAL, wire transfer and western union for payment terms.

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  28. www.blackberryplace.com

    great for water damage repair, screen replacement, keyboard replacement, or any kind of damage to any blackberry model.

  29. I can’t really say that one company is worse than another when it comes to iphone or cell phone repairs. To me, and for most people I think its just the luck of WHO you get at the company. How well are they trained and how much do they really care about fixing your problem?

  30. gday cool blog, I found your web page as I was doing some research on how to develop my web log. I was at the moment enquiring which spam pluggin you have for comments because WHEN I get lots on your site.

  31. For those looking for a cell phone repair center, Fix it Fast Cellular Repair offers walk-in and mail-in repairs for Sprint phones. More information for these repairs at www.fixitfastcellular.com.

  32. We have the following Blackberry LCD oem NEW IN stock

    9900(001) LCD
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    9800(001) LCD
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    9300(010) LCD
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    More better price will be given on the receipt of your detailed requirements

    Regards
    jack
    Email: sales07@lencri.com
    MSN: lencri007@hotmail.com
    Mob: +86 159 1416 4369

  33. My BB torch is giving +86 instead of +44 whenever I dial from my contacts list. Please how do solve this

  34. My BB torch is giving +86 instead of +234 whenever I dial from my contacts list. Please how do solve this

  35. Worst service ever, after they told me that i was in an area that didnt have any signal at all, we agree that all i have to do is send the cellphones back and i will not have to paid the early termination. Now they have the cellphones and they are playing stupid telling me that i have to pay the money still. Horrible service go Verizon is 10 times better.

  36. First of all I would like to say great blog! I had a quick
    question that I’d like to ask if you don’t mind.
    I was interested to know how you center yourself and clear your mind prior to writing.
    I’ve had difficulty clearing my thoughts in getting my thoughts out. I do enjoy writing but it just seems like the first 10 to 15 minutes are usually lost just trying to figure out how to begin. Any ideas or tips? Kudos!

  37. This web site doesn’t show up appropriately on my i phone - you may wanna try and fix that iphone https://www.youtube.com/watch?v=lrrPAw9H810

  38. Hi and thank you for visiting our site. The cost to rcaplee the glass/digitizer on the HTC HD7 would be $75 total and would take about an hour or two to complete. If you have any other questions or concerns, please ask, call or come by. Have a great day.

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