I’ve had a Treo 650 for what seems like almost 3 years at this point and yes, Chewie, the volume sucks on my Treo, too.
I have been dutifully paying $7.00 per month for insurance on the phone. The idea being that if a $400.00 phone breaks, $7.00 per month is a bargain for a new one.
I went to cash in on the cell phone insurance this weekend when my Treo antenna broke off. Sprint acknowledged the phone could not be fixed and told me to call the insurance provider to get a new phone. I thought Sprint was providing the insurance but that’s not the point of this complaint.
I called the insurance company and found out that I would actually receive a refurbished phone and I would have to pay a $50.00 non-refundable deductible. I don’t remember reading anything about the deductible but I’m not saying it wasn’t stuffed in something somewhere that was handed to me when I bought the phone. Like I said, I never even realized Sprint was not the company handling the cell phone insurance so anything’s possible, I guess.
I have paid $84.00 per year in cell phone insurance for the last 3 years to find out that I would have to also pay a $50.00 deductible - a total of $302.00 (($84.00 x 3 years) + $50.00 deductible)) to get an old phone that someone else broke and Sprint refurbished.
A new Treo was selling for $249.00, $53.00 less than the total amount I could pay for an old previously busted up but now refurbished Treo from Sprint.
My biggest complaint about the whole thing is that I will now have to drive about 2 whole miles to get an iPhone from AT&T for less than $100.00 more than Sprint wants to charge me for an old phone refurbished replacement. That really pisses me off because it’s pouring down rain.
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Sprint is an ass hole
master on November 17th, 2007 at 6:08 pm | Link
insurance its a racket I tell you. You will never get back out of it what you pay into it.
mark on November 18th, 2007 at 1:15 am | Link
replacement of your phone for a broken antenna ?
I hope you were smart enough to buy another phone, palm treos are what ?? $250 -500 dollars, you can save 5 bucks a month in your savings to replace your phone when you want to.
Zin on November 25th, 2007 at 5:28 pm | Link
[…] Sprint Cell Phone Insurance | My Biggest Complaint Maybe Cell Phone Insurance isn’t what it’s cracked up to be, at least at Sprint (tags: Cell phone Insurance Sprint) […]
links for 2007-12-02 « Drew Butler on December 2nd, 2007 at 3:21 pm | Link
I hate sprint. Unfortunately my mother pays the bill and wont switch companies. I tried taking my crappy LG phone back to sprint and they told me about the 50 dollar deductible. I have gotten a new LG phone 5 times now. The first 3 times I NEVER had to pay any money. I just don’t get it.
Giggles on January 10th, 2008 at 7:47 am | Link
SPRINT IS A THIEF that is the same complaint I have with them I pay $7.00 per month and still have to pay a $50.00 deductible for an old phone. Can you believe those $%$#$#@#$R@$R
Isha on January 29th, 2008 at 6:19 pm | Link
unfortunately or fortunately for me my husband pays the bill otherwise I will be leaving them.
Isha on January 29th, 2008 at 6:28 pm | Link
hey just a quick thing, you guys gotta remember every cell phone carrier is the same when it comes to warranties and insurance. i’ve had or have now multiple phones through cingular and att now, verizon, nextel, and sprint and i’ve for one reason or another used the insurance from all of these and its all the same, some carriers can charge upwards of 100 for an exchange, a few of these even use the same insurance provider, and all phones are refurbished and all are used/returned, so don’t hate on sprint for this problem, now if your phone service sucks find someone who has service where you want to be and join that carrier, because sprint isn’t as impressive as verizon, at least in the north east. i’m partial to att myself, gsm phones are the future.
Ars on February 6th, 2008 at 9:42 pm | Link
its clearly stated in the fine print. you have to read.
duh on February 19th, 2008 at 10:43 pm | Link
I have a similar experience. I bought a Samsung A920 almost two years ago now and I have been paying the $7 insurance on it since. The reason why I bought this phone is because of the mp3 player. Well, the phone has been freezing and restarting, the screen is oozing out stuff, and it is just causing me problems. So I went into sprint about 3 months ago. They wanted to give me a razor phone to replace it. Since my phone is no longer made, I cannot get the same phone. I paid $150 under a new contract for my A920. I purchased the insurance so that if something happened, I would get a “comparable” replacement phone. The razor is not comparable, so I decided to put up with my phone.
Well, two weeks ago I got sick of it and went back into sprint. Well, my account was under maintenance for a week and it couldn’t be accessed. I went in a week later and ordered a new phone. I called today, a week and a day later and the phone was never ordered. The lady tells me that she was ordering me a phone today, the Samsung M500. I was so pissed that I told her to cancel it.
Not only am I going to get a refurbished phone, but they are giving me a less comparable phone. I have been a customer with sprint for 4 years now. My contract is up in June and I will no longer give them any of my money. Their insurance is a joke. They have made me so angry!
amy on March 4th, 2008 at 9:49 pm | Link
Sprint totally sucks. They lied to me on Fort Leonard Wood where I bought my palm treo and said I could do a one for one swap if it broke or was damaged. The insurance..is a scam and so is the deductible. I received a palm replacement last time, and it was broke as well. I had to get two replacements back to back, and the third phone has lasted only 3-4 months…
They suck, buyer beware…. Palm treo’s are crap and so is sprint.
Greg on March 6th, 2008 at 2:50 pm | Link
i’ve had sprint service for the last 10-15 years. I have kept insurance on all my phones. I have never had a problem with either returning my phone while still under warranty (1 yr) and getting a brand new phone … or, using the insurance to replace it with a newer model. For instance, I had a i330 smart phone. with my insurance, i was able to upgrade to a Treo 600, and then to Treo 650. Each time i needed the insurance, my phone was no longer available, so they had to give me the upgrade. Once, I was unhappy with the replacement phone, called within the first week and then sent me yet ANOTHER replacement. Same model, but it was brand new. I currently have a 650 which I am getting ready to upgrade with my insurance. They no longer sell the 650, so i will most likely get a 750. If it’s a refurb, i’ll just complain and they will probably send me out a new one.
pm on March 25th, 2008 at 7:10 pm | Link
You people cant be serious…
For 7 bucks a month your getting a phone for 50 DOLLARS!!! Why are you complaining. Refurb phones statistically last longer than new ones…PLUS…had you not had the 7 dollar insurance you’d be paying FULL PRICE for whatever phone you have. And you’re gonna get an iPhone?? A phone that they dont even offer insurance on??
Come on people…your complaints are retarded. Especially since this policy is generally the same with all carriers.
Quis on June 18th, 2008 at 3:54 pm | Link
my treo just broke and the stupid lady at sprint told me i was gettin a treo 755 instead but the problem is my memory card is sd and the stupid phone takes mini sd!!!!!!
jonathan on July 1st, 2008 at 1:13 pm | Link
Your logic doesnt make sense here.
What is insurance?
Let say your phone died 2 months after you purchase it. Sure you can sent it back to the manuf. and let them repair it. Now you are without a phone. If you bought the insurance, then you get your phone quicker at the store (most of the time).
Now that is not fair if you have to pay $50 if there is no fault of your own.
It is also no fair that you bought a new phone and now have to get a refurb one. Then I wonder if the manuf. even give you a new one also.
Its life man.
Philip on August 15th, 2008 at 1:34 pm | Link
what do the homicidal psychopaths do when a sprint rep screws them with impunity? what goes around just aught to come around!
charlie baker on August 21st, 2008 at 9:30 am | Link
Ok I completely understand this one… I have an LG Rumor thru Sprint.. I just got the Original phone in March and the screen went out by June.. I got a refurb phone thru the insurance company and within the first week it had started freezing up where I would not be receiving any phone calls, texts, emails, etc… u would have to turn the phone completely off and turn it back on and wait and usually u would get overloaded with all ur missed alerts… then it hasnt even been a full two months with this refurb phone and the screen had already gone out again in this one… tell me why I have to pay another 50 deductible to get yet another crappy refurb phone when I did absolutely nothing to cause this one going out at all… very aggravating
amanda on August 24th, 2008 at 8:42 pm | Link
You dont have to pay the $50 if the phone died naturally and its not your fault and you didnt drop it or go thru water.
Philip on August 25th, 2008 at 6:41 am | Link