I am writing this email to express my disgust with pep boys.
My father brough his car for an alignment and brakes. After dropping off the car, about an hour after, someone left me a voice mail stating the car does not start. The car had no problems. It always starts and never had any electric issues.
I called back to find out they had estimated the damage to be $1,900. There was a ton of things wrong with the car and apparently they had to be fixed. Obviously, my father could not dish out that much money at a time. So we decided to get done what must be done. They did the breaks, fuse box, changed a few wires around, and a tune up.
Two days after we return to pick up the car to find out that the transmission was almost dead. The car had no horse power and it almost died at the intersection.
We returned to the store and left the car overnight, again.
The next day we picked up the car, it was running a little better after the transmission flush, however, the transmission problem persists.
The car is now stopped waiting for another mechanic to take a look at it and try to figure out what those guys at pep boys actually did.
My father is extremely aggravated, after dishing out $850, and now there’s a possible transmission problem.
I am very displeased with the store and the service. When I returned to the store for some answers, the mechanic had no idea what was going on and could not even tell me exactly what had been done to the car.
I will NEVER returned there for any service, and will tell everyone I can about this awful experience.
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