Comments on: Pep Boys Tire Customer Service http://mybiggestcomplaint.com/pep-boys-customer-service/1362/ Where the world comes to complain. Sat, 11 Oct 2008 06:32:31 +0000 http://wordpress.org/?v=2.2.1 By: Richard http://mybiggestcomplaint.com/pep-boys-customer-service/1362/#comment-6475 Richard Wed, 10 Sep 2008 05:12:22 +0000 http://mybiggestcomplaint.com/pep-boys-customer-service/1362/#comment-6475 I paid $1,220.00 for the four struts that I was told I needed after I took my car into PepBoys due to a front end noise. The noise never went away after replacing all four struts. I took the car in on a Thursday to have it checked and I was told they were too busy to look a the car at the present time. I was told I could make an appointment for Saturday at noon. I made the appointment for noon and arrived at 11a.m. (one hour early). I made it clear to them that I needed the car since a family member was in the hospital and could have surgery at any moment. After almost four hours of not hearing back from Pepboys I called them twice. I was told my car was ready (they never notified me of this) and I was not given an explanation of the problem. I asked the guy on the phone again of what was making the noise and he gave me no answer nor explanation. I made my way to the shop and while I was waiting to get my keys from the shop I saw a mechanic get into my car and drive it away. I was told by the guy working there that the machanic heard no noise. So after almost four hours of waiting, no one called me to tell me the car was ready, after arriving early to the appointment I made, it took them less than 10 minutes to drive the car. No one inspected the car and no explanation of what caused the noise. I requested to speak to the Manager and a young guy could not give me a reason why they screwed the hole thing. We test drove my car and he heard the noise, he asked me to leave my car and that he would have a mechanic work on it. I told him I could not leave the car since I had to be at the hospital. He asked me to make another appointment to take the car in and that he would see to checking the car. So where is the communication? Why make an appoinment and yet get NO work done? I should pay the high price from the dealership and get better service. I will make it a habbit on a daily basis to tell people to stay away from PepBoys and share the worse experience I have had with them. I paid $1,220.00 for the four struts that I was told I needed after I took my car into PepBoys due to a front end noise. The noise never went away after replacing all four struts. I took the car in on a Thursday to have it checked and I was told they were too busy to look a the car at the present time. I was told I could make an appointment for Saturday at noon. I made the appointment for noon and arrived at 11a.m. (one hour early). I made it clear to them that I needed the car since a family member was in the hospital and could have surgery at any moment. After almost four hours of not hearing back from Pepboys I called them twice. I was told my car was ready (they never notified me of this) and I was not given an explanation of the problem. I asked the guy on the phone again of what was making the noise and he gave me no answer nor explanation. I made my way to the shop and while I was waiting to get my keys from the shop I saw a mechanic get into my car and drive it away. I was told by the guy working there that the machanic heard no noise. So after almost four hours of waiting, no one called me to tell me the car was ready, after arriving early to the appointment I made, it took them less than 10 minutes to drive the car. No one inspected the car and no explanation of what caused the noise. I requested to speak to the Manager and a young guy could not give me a reason why they screwed the hole thing. We test drove my car and he heard the noise, he asked me to leave my car and that he would have a mechanic work on it. I told him I could not leave the car since I had to be at the hospital. He asked me to make another appointment to take the car in and that he would see to checking the car. So where is the communication? Why make an appoinment and yet get NO work done? I should pay the high price from the dealership and get better service. I will make it a habbit on a daily basis to tell people to stay away from PepBoys and share the worse experience I have had with them.

]]> By: ruben cabrisas http://mybiggestcomplaint.com/pep-boys-customer-service/1362/#comment-5162 ruben cabrisas Mon, 02 Jun 2008 16:37:13 +0000 http://mybiggestcomplaint.com/pep-boys-customer-service/1362/#comment-5162 Your customer service is the worst.I have yet to receive a repply to my 79.99 tire rebate form early May.I have sent in all required proof twice ,received not even an answer.What is happenig or are you guilty of false advertising? My address is 777 sw 9th ave, Miami,Fla..Apt #316.What will it take to get a repply from you? Your customer service is the worst.I have yet to receive a repply

to my 79.99 tire rebate form early May.I have sent in all required

proof twice ,received not even an answer.What is happenig or

are you guilty of false advertising? My address is 777 sw 9th ave,

Miami,Fla..Apt #316.What will it take to get a repply from you?

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