My Biggest Complaint About Pep Boys Tire Customer Service

On May 3rd I went into the Fullerton store. I had a tire I needed to replace. I got the stand did paperwork and I asked if I could pay, the lady said not until the tire was put into the car.
I asked her if they took checks, she said yes. When the tire was fixed I went to pay and the check didn’t go through the computer system. She said that it was happening all day, that it wasn’t my fault, but she would need to check it in for authorization.
Then she said the authorization Dep. declined the check; at this point there was a crowd of people listening to this. I really knew that there wasn’t anything wrong on my part because I had plenty of money there, it was my savings-checking account that I only use for emergency use. I had also other debitcards but with no funds.
The lady said really clear that there was problems all day so that is when I asked for Juan the Asst. Manager. He said there was nothing he could do, that I needed to come up with the money or the car would stay.
I was really surprised and at that point I asked for Kirk the store manager, he was home and unreachable, at least when I asked to talk to him.
Minutes later this other client had the same problem at the other register, he also was upset because he had funds in his account and he was getting declined, his car was also on hold until he came up with the money, he had kids and a pregnant wife waiting in the lobby.

Anyway, I asked them to pull the tires out and /or just to pull one off; I had enough cash to buy one. The assist Manager Juan said NO, they couldn’t pull tires off because it was against the law, I can understand that, after much back and forth, they said I could apply for a Pep Credit Card, which I saw as another insult, and finally they decided to just let me buy one.
I felt shocked not even had the option of taking my own car home (unbelievable). I was very upset at this point and yes I was yelling and probably yelling nasty.
So I asked to work on my car, the Asst Manager said he was going to work on another car first(at this point I had 3hrs in store), I told him several times that It was first come first serve, and that I was being punished in so many ways.
After analyzing what happened and been a customer very regularly, I have made my mind up to never go back, I couldn’t handle another embarrassing moment like that specially knowing that I was right.
I felt no help from the asst manager Juan and he also said this wasn’t even his department, that he could careless since he didn’t handle that area.
I guess you guys hear this type of stuff all the time but I guess I needed to let you guys know to prevent someone else a bad experience. Once again, yesterday I wasn’t the only one. But I sure was punished and humiliated at Pep Boys Expense.

Thank You