Comments on: Pep Boys Auto Parts And Service http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/ Where the world comes to complain. Thu, 04 Dec 2008 01:17:42 +0000 http://wordpress.org/?v=2.2.1 By: nope http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-7591 nope Thu, 30 Oct 2008 22:35:59 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-7591 i imagine you have these experiences at every store you go to, i bet youre a habitual complainer. it seems that you are the problem, not the people just doing their jobs and following policy.....smarten up and stop giving people such a hard time, Id like to punch you in the face i imagine you have these experiences at every store you go to, i bet youre a habitual complainer. it seems that you are the problem, not the people just doing their jobs and following policy…..smarten up and stop giving people such a hard time, Id like to punch you in the face

]]> By: John Doe http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6856 John Doe Mon, 06 Oct 2008 08:31:31 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6856 Cheapskate, just pay the twenty bucks and let them check the vehicle for you! Any problems, its on them. We all have automotive stories, but why whine about for such a long period of time? Cheapskate, just pay the twenty bucks and let them check the vehicle for you! Any problems, its on them. We all have automotive stories, but why whine about for such a long period of time?

]]> By: Greg http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6773 Greg Tue, 30 Sep 2008 02:55:13 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6773 They have to charge a diagnostic fee to cover the reason they are replacing the particular part. Even if you think you know it is the bad part, there is also a chance that it was just a terminal connection or a corroded wire underneath the coating (yes, this happens). Going on your logic, they would change the alternator and you could still have a problem. Then I bet you'd complain when they said it's not their fault, which it wouldn't be, because you requested just that part changed. If you know so much about what's wrong, just fix it yourself. The diagnostic fee also is there to pay the mechanic for the time spent looking at your starting/charging system. He or she doesn't get paid by the hour, but by the job. So should he or she cheerfully just diagnose your car for free instead of being paid to work on another job? I think not. As for the service associates, they are overworked, but that doesn't give them the right to treat you the way they did. I'm mostly with you on that aspect of your experience. They have to charge a diagnostic fee to cover the reason they are replacing the particular part. Even if you think you know it is the bad part, there is also a chance that it was just a terminal connection or a corroded wire underneath the coating (yes, this happens). Going on your logic, they would change the alternator and you could still have a problem. Then I bet you’d complain when they said it’s not their fault, which it wouldn’t be, because you requested just that part changed. If you know so much about what’s wrong, just fix it yourself. The diagnostic fee also is there to pay the mechanic for the time spent looking at your starting/charging system. He or she doesn’t get paid by the hour, but by the job. So should he or she cheerfully just diagnose your car for free instead of being paid to work on another job? I think not. As for the service associates, they are overworked, but that doesn’t give them the right to treat you the way they did. I’m mostly with you on that aspect of your experience.

]]> By: joe http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6594 joe Thu, 18 Sep 2008 03:30:06 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6594 Yes they spoke to you poorly (if acurate) but does everything in your life perfect i bet this happens often to you oh and guess we should make easter work on your car day Yes they spoke to you poorly (if acurate) but does everything in your life perfect i bet this happens often to you oh and guess we should make easter work on your car day

]]> By: Lyle McCapes http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6541 Lyle McCapes Tue, 16 Sep 2008 14:29:52 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-6541 OOOOOh yea I've had bad run in's with Pep boys also, now I only go to them for tire's and they all ways screw that up but I have come to expect it. Just to get a full set of tire's always takes at least one week (5 days) the worst was 3 weeks to get 4 tire's, the day I went in they had 3 in stock they said they would be getting 3 more the next day and I should come in about 10 am which I did but now they only have 1 the other 3 did come in but they sold and installed 5 that morning (no these tire's were not on special they are regular stock items) to make it short it took 3 weeks (21 days) and the manager himself going to another store to get the tire's. And they always mount them white out I always ask for and get in writing black out. Once when I was out of state my wife took her Bronco to them for a state inspection $800.00 later it passed then it developed a bad oil leak, right valve cover gasket they said another $170.00 to fix that then the rear main seal started dumping oil so fast the truck became a fire hazard. Please understand that I do most of my own repairs and I keep my vehicals clean, top, bottom, inside and out the Bronco had no oil leaks before they got hold of it and of course they would not repair the rear main seal or pay to have it repaired " we don't do that " but after much anger and loud voices and pointing out that we had been double charged on some parts we did get $270.00 back. And my Ford Tarus $1200.00 and then they tell me you'll have to take it to the dealer to fix the problem. I have told my wife to never for any reason take a car again to them. And trust me I did'nt have to say it she get's pissed if we even drive past a Pep boys. Gee I'm sorry if you think this is to long obviously you don't care. OOOOOh yea I’ve had bad run in’s with Pep boys also, now I only go to them for tire’s and they all ways screw that up but I have come to expect it.
Just to get a full set of tire’s always takes at least one week (5 days)
the worst was 3 weeks to get 4 tire’s, the day I went in they had 3 in
stock they said they would be getting 3 more the next day and I should come in about 10 am which I did but now they only have 1 the
other 3 did come in but they sold and installed 5 that morning (no these tire’s were not on special they are regular stock items) to make it short it took 3 weeks (21 days) and the manager himself going to another store to get the tire’s.
And they always mount them white out I always ask for and get in writing black out.
Once when I was out of state my wife took her Bronco to them for a state inspection $800.00 later it passed then it developed a bad oil leak, right valve cover gasket they said another $170.00 to fix that then the rear main seal started dumping oil so fast the truck became a fire hazard.
Please understand that I do most of my own repairs and I keep my vehicals clean, top, bottom, inside and out the Bronco had no oil leaks before they got hold of it and of course they would not repair the rear main seal or pay to have it repaired ” we don’t do that ” but after much anger and loud voices and pointing out that we had been double charged on some parts we did get $270.00 back.
And my Ford Tarus $1200.00 and then they tell me you’ll have to take it to the dealer to fix the problem.
I have told my wife to never for any reason take a car again to them.
And trust me I did’nt have to say it she get’s pissed if we even drive past a Pep boys.
Gee I’m sorry if you think this is to long obviously you don’t care.

]]> By: william http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-5836 william Tue, 29 Jul 2008 15:52:42 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-5836 I GOT TOOK FOR $1200.OOFROM PEP BOYS ON DALE MABRY IN TAMPA FL. STAY AWAY FROM THERE. TOOK VAN BACK 3 TIMES WITHIN 3 WKS. LAST TIME THEY WANTED ANOTHER $1000.00 TO TRYTO FIX. TOLD THEM NO WAS TOLD BE BETTER OFF TO GET RID OF VAN. DROVE IT 2MORE WKS. THEN SOLD IT FOR LESS TTHEN REPIR BILL.THEY DID NOT FIX THE VAN FOR WHAT I TOOK IT IN FOR BUT DID EVERY THING THAT DIDNOT NEED FIXED.THEY SENT THE GUY THAT WAITED ON ME THE FIRST TIME OUT OF OFFICE. WOULD NOT LET US TALK .WAS LATER TOLD BY HIM OUTSIDE TO CALL1-800 PEPBOYS. THEY TOOK ME FOR THE LASTTIME . I HOPE THEY SHUT THEM ALL DOWN I GOT TOOK FOR $1200.OOFROM PEP BOYS ON DALE MABRY IN TAMPA FL. STAY AWAY FROM THERE. TOOK VAN BACK 3 TIMES WITHIN 3 WKS. LAST TIME THEY WANTED ANOTHER $1000.00 TO TRYTO FIX. TOLD THEM NO WAS TOLD BE BETTER OFF TO GET RID OF VAN. DROVE IT 2MORE WKS. THEN SOLD IT FOR LESS TTHEN REPIR BILL.THEY DID NOT FIX THE VAN FOR WHAT I TOOK IT IN FOR BUT DID EVERY THING THAT DIDNOT NEED FIXED.THEY SENT THE GUY THAT WAITED ON ME THE FIRST TIME OUT OF OFFICE. WOULD NOT LET US TALK .WAS LATER TOLD BY HIM OUTSIDE TO CALL1-800 PEPBOYS. THEY TOOK ME FOR THE LASTTIME . I HOPE THEY SHUT THEM ALL DOWN

]]> By: Larence Norte http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-5659 Larence Norte Mon, 14 Jul 2008 02:16:38 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-5659 Thanks for the heads up on PEP Boys customer service. I was going to have some work done on my P/U and your complaint sure convinced me to try elsewhere. Westerners are arrogant anyway and I pay close attention to Customer service. Thanks. Thanks for the heads up on PEP Boys customer service. I was going to have some work done on my P/U and your complaint sure convinced me to try elsewhere. Westerners are arrogant anyway and I pay close attention to Customer service. Thanks.

]]> By: JH http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-5123 JH Thu, 29 May 2008 21:32:24 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-5123 I work for PepBoys and I am sorry that you were treated that way. Out of curiousity what store number did all this happen at? At PepBoys, just like any other retail/service store ALWAYS has a manager on duty. Somebody has to set the alarm, count the tils, consolidate the cash etc. They don't trust just anybody to do that. The store or service manager may not have been there, but an assistant would have been and they have just as much authority to make you satisfied as the store/service manager. Additionally, under no circumstance should you have had to push your own car in! That's just absurd! You should get in contact with the district manager. They absolutely HATE to be bothered (especially when there are idiots like this working at the service desk!!) and I'm sure he or she will work with you to make you happy. I work for PepBoys and I am sorry that you were treated that way. Out of curiousity what store number did all this happen at?

At PepBoys, just like any other retail/service store ALWAYS has a manager on duty. Somebody has to set the alarm, count the tils, consolidate the cash etc. They don’t trust just anybody to do that.

The store or service manager may not have been there, but an assistant would have been and they have just as much authority to make you satisfied as the store/service manager.

Additionally, under no circumstance should you have had to push your own car in! That’s just absurd!

You should get in contact with the district manager. They absolutely HATE to be bothered (especially when there are idiots like this working at the service desk!!) and I’m sure he or she will work with you to make you happy.

]]> By: Wudy http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-4953 Wudy Mon, 12 May 2008 16:21:38 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-4953 I read it ALL. It was a good read! I don't blame you for being upset. I would have been a lot more Vocal at those people. My very few experiences with the local Pep Boys (Central CT) have been OK but I think I was swindled out of a hundred bucks on a return I had. No way to prove what happened, but I think incompetence, on my part too (by not checking the refund slip amount), created my loss. I am a lot more careful now. I read it ALL. It was a good read!

I don’t blame you for being upset. I would have been a lot more Vocal at those people.

My very few experiences with the local Pep Boys (Central CT) have been OK but I think I was swindled out of a hundred bucks on a return I had. No way to prove what happened, but I think incompetence, on my part too (by not checking the refund slip amount), created my loss. I am a lot more careful now.

]]> By: ray allen http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-4786 ray allen Wed, 23 Apr 2008 18:10:21 +0000 http://mybiggestcomplaint.com/pep-boys-auto-parts-and-service/1310/#comment-4786 I agree stopped reading after 4th paragraph. You experience didn't seem so bad up to that point. I agree stopped reading after 4th paragraph. You experience didn’t seem so bad up to that point.

]]>