I subscribed to Norton antivirus. My laptop was infected with “DOWNLOADER” virus.
I contacted Norton and was advised their experts would be glad to remove the virus for an additional $99.50.
So my annual subscription fee was for what?
I have contacted my State Attorney General with pertinent details.
Subscribe to anyone
Had same problem, but the program removed it automatically
Phil on February 11th, 2008 at 9:43 am | Link
Im curious, how long had you been using Norton?
Why didnt Norton remove the Virus?
Doug Woodall on February 11th, 2008 at 9:53 am | Link
even worse - when I downloaded Norton I wasn’t able to complete the process until I clicked a box allowing them to *charge my credit card* *automatically* for a renewal *every year* but they “reassure” you that you can go to their website afterwards to cancel this authorization. Easier said than done & the help screens are useless.
The last thing I’ll think of when I finally scrap this computer is to cancel my antivirus charges.
What a rip-off!
daborg on February 13th, 2008 at 5:11 pm | Link
I am begining to think that Norton Anti Virus is trying to con me now every time i put on my computer my Norton Auto Protect is turned off i paid hard earned money for this protection and i am not getting your full promise i will not be buying another copy of this program if this problem is not rectifide.
The computer is saying it can not find the file to my upgrade it is a Norton programm and should be able to upgrade its own files and then i am told that i can purchase an new updater but this one has not run out yet.
Further more i have recommended your product to some of my friends and but i shall be passing this info on.
I have gone through all the problem support but it does not work.
WHY DOES MY AUTO PROTECT KEEP TURNING OFF
David Smith on February 15th, 2008 at 5:21 pm | Link
I have had Norton protection for one year, when the 359 days were up they renewed it, I am trying to cancel it from my credit card as I have a new provider now which covers it for free, please I have tried to email and call but with no help, I have gone through all your programs which is suppose to help but I never got any satisfaction, I do want my refund back as soon as possible, please give me some help!
Joan Parsons on February 17th, 2008 at 1:22 pm | Link
Norton is a huge rip-off! Their website is a deliberate nightmare designed to keep you from contacting them after they have your money! They are quick to charge your credit card for renewing a subscription, then send you a key code that doesn’t work, so that you cannot download what you paid for. If you call the 800 number, (good luck even finding it!) they say they will call you back and then don’t. But, if you are willing to shell out an additional $69.99!!! they will give you a “priority code” in order to call you back more quickly! (remember, this is an 800 “free” number!) I went through this same nightmare last year to renew, and swore I would never renew again. This year, I thought I would try to renew, naively thinking perhaps they had corrected the problems. Boy, was I wrong! The problems were worse! I have talked to my credit card company and they are willing to cancel the payment to Norton as soon as it clears. I hope NOBODY ever subscribes to this service again and that they go belly up. They should NOT be allowed to do business, anywhere!
Debbie J. on April 13th, 2008 at 11:38 am | Link
NORTON 360 is rip off
my laptop computer will not perform a “full scan”
or complete a full backup with NORTON 360
under any circumstances,
when I contacted the SYMANTEC help section I was given a variety of ” solutions” until finally they asked if I was using Vista ???
when I confirmed I am ..all contact IMMEDIATELY CEASED !!!
I cannot get any further responses from them
They are selling products under FALSE PRETENSE ..
NORTON 360 obviously cannot operate correctly with Vista
Why not just SAY so ??
and save us clients endless hassles
and a lot of money !!!
BEWARE BEWARE BEWARE warn all of your friends as well
BEWARE BEWARE BEWARE
Yottie John on May 12th, 2008 at 3:33 pm | Link
I don,t have Norton for along time but they are going to bill me again June 12th automaticly and I know longer want this how to you cancel they make it very hard to do. When it is put on my card I will disallow the payment. As I said I haven,t had this for years, RAY
Ray Tregoning on May 28th, 2008 at 4:05 pm | Link
Years ago my pc downloaded an update from McAfee that was incompatible with my operating system and I had to reinstall windows. I went to AVG as a result. Wish I’d stayed with them! I got Norton 360 with a new computer that’s coming up for renewal and I kept getting reminders. On renewing, and upgrading as recommended, they’ve done me out of the remaining time on my original licence, I can’t download to a second PC (they promise “up to three”), and the cancel renewal button (they say they take your credit card details and will renew automatically and just take your money) is not on the “My Account” page as it’s supposed to be. They are either crooks or incompetents, and either way I’m back to AVG as soon as I can get this mess sorted. I really do not understand how McAfee and Norton still survive when they are so naff - Google “norton rip off” and you’ll see I’m not alone, then buy AVG!
I’ve asked for my money back and told my creidt card company I want to stop payment. I’m also heading for Trading Standards if they don’t sort it quick.
Bob Hayes on July 1st, 2008 at 10:47 am | Link
I too was charged an automatic renewal on my credit card without my permission. I called the 800-number provided for Norton on my credit card statement, but was on hold for over an hour before I finally gave up. I went to the Symantec and Norton websites and it was a joke. There is nowhere on their sites to cancel subscriptions and they want to charge ADDITIONAL $ just for customer support. This should be criminal. Apparently they have it where it is automatically set up for annual renewal when you install the software, and if the consumer (like myself) doesn’t know how to override that, you will be automatically billed annually. I had to go through my credit card company to dispute the charges and cancel. SPREAD THE WORD… DO NOT USE A SYMANTEC OR NORTON PRODUCT!!!
Beth Halbach on August 18th, 2008 at 9:56 am | Link
HEY MY FREIND GOT NORTEN 360 SAID HE HAD 0 VIRUSES (NORTEN 360 IS 80 BUCKS)SO I GAVE HIM SPYWARE DOCTER IT FOUND MORE THEN A 1000 VIRUES WITH THE FREE PROGRAM THE WORST NORTEN COSTES LIKE 50 BUCKS WHEN THE BEST SPYWARE DOCTER COSTS ON LIKE 40 TO GET SPYWARE DOCTER GO TO GOOGLE AND DOWNLOAD THE TOOLBAR WITH SPYWARE DOCTER OR GO TO PC TOOLS BUT AT PC TOOLS IT ONLY TELLS U HOW THE VIRUSES U HAVE.SPYWARE DOCTER ALSO TELLS U IF U ARE ON A BAD WEBSITE WITH VIRUES.MY AUNT DOWNLOADED QUICKBOOK FROM THE INTERNET (LEGALLY) SHE GOT 4 KEEYLOGGERS SEPARTLY SPYWARE DOCTER DELETED THEM ALL BY ITSELF SINCE IT HAS GURDS WITH THESE GURDES I NEVER GET VIUSES I TURN THE GURD OFF I GET VIRUSES.GO TO PC TOOLS FOR MORE PRODUCTS THERE IS EVEN A SCANNER FOR MAC LEPORD ONLY. FOR COMPUTER HELP EMAIL ME AT HEGO556@yahoo.com pc tools rule
ashot nazaryan on September 21st, 2008 at 4:40 pm | Link
now one download this it gives the owner complete permisson of to override your computer
ashot nazaryan on September 21st, 2008 at 4:51 pm | Link
i mean no one download this program on the toop spyware docter is cool
ashot nazaryan on September 21st, 2008 at 4:52 pm | Link
Hey Yottie,
Microsoft spelled backwards is VISTA!
Dell gave me the same response.
Doug Woodall on September 22nd, 2008 at 6:38 am | Link
Norton Antivirus sucks big time! Norton itself is big virus! I uninstalled the application couple of months back and it auto renewed the annual subscription for 50 dollars.
Avg and avast are far superior to Norton
adapa lalith raghav on October 18th, 2008 at 11:22 pm | Link
Help” They have renewed the Norton onto my credit card without my permission. I have not had a computer for 1 year. How can I contact these people? Thanks!
Rita Hughbanks on November 19th, 2008 at 8:13 am | Link
my aunt had 4 elevated viruses and 1 traking cookie which spyware docter dound norten only found a traking cookie NORTEN STINKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ashot naZaryan on November 23rd, 2008 at 9:38 pm | Link