Unfortunately, I have to go on a long trip tomorrow. I will probably have a complaint every couple of miles so I’m taking my cell phone and I will try to log as many as I can. I’m not a jerk, just addicted.
I will start the trip with a stop at the gas station. At the pump, I will have to pay attention to something I shouldn’t have to pay attention to. I will uncap my gas tank, grab the nozzle, select the lowest grade possible and then the fun begins.
I will have to weed my way through too many options at the gas pump because I prepay for my gas with my credit card. The options are all over the place. “Debit or Credit?”, “Do you want a car wash?” and the list goes on and on.
My biggest complaint about the options at the gas pump is not the fact that there are too many options, but that there is no standard order to the options. One station can begin with “Debit or Credit?” while another station owned by the same company can begin with something completely different like “Do you want a receipt?”.
I want to pay for my gas. Quickly. That’s why I’m prepaying.
The worst is when I roll through the first steps of my fill-up by removing my gas cap, grabbing the nozzle and selecting the grade only to find after I stumble through the maze of prepay options that I have to hang up the pump to start the process correctly.
Hey gas pump programmers and credit companies, figure out the debit or credit issue without asking me and put the receipt question first. This way I can scroll through the process easier.
Pump engineers, get together and figure out a standardized key pad with “Yes, No and Cancel” in uniform locations. They did it will the telephone number pad a hundred years ago without much of a fight. Why are you screwing with us?
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