Comments on: My Bent MacBook Pro - Apple Confirms All MacBook Pros Are Bent http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/ Where the world comes to complain. Thu, 18 Mar 2010 15:20:37 +0000 http://wordpress.org/?v=2.2.1 By: dn http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-15191 dn Thu, 18 Mar 2010 12:10:13 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-15191 The laptop is not bent. look at the pictures. I'd want to fight this passive aggressive douche as well. The laptop is not bent. look at the pictures.

I’d want to fight this passive aggressive douche as well.

]]> By: michael http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-10391 michael Wed, 04 Mar 2009 20:00:26 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-10391 well i sent my mac in and it came back worse then it was,lid still warped and they sratched it,after calling mac mac back they apologized and are replacing my macbookpro im satisfied and will continue to remain a customer well i sent my mac in and it came back worse then it was,lid still warped and they sratched it,after calling mac mac back they apologized and are replacing my macbookpro
im satisfied and will continue to remain a customer

]]> By: michael http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-10086 michael Mon, 09 Feb 2009 06:41:57 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-10086 i bought a brand new macbookpro 17" a little over a year ago and my lid did the same thing on its own,its the heat warped it i think,i didnt take it in under warranty until last week when my battery stopped charging on and off, apple support insists its not the battery although there was the recalls, so i took it into the apple store and got it back 4 days later they adjusted the hinges so the lid closes better but its still warped and replaced the left i/o board- they were very nice to me now ive had it back for the second day and whamo the battery doesnt charge properly gain? i spent alot of money on this comp and the nearest apple store is almost an hour drive - im not really upset yet buy getting there now i have to go make an appointment and find the time and gas to go through all this again? for the moneey i spent it should last my sony viao,my toshiba qosimo and my gateway desktop and my 8 year old dell laptop all work fine(none ever needed hardware replaced) leaves me to ask - what makes this computer soo exspensive if it breaks? i bought a brand new macbookpro 17″ a little over a year ago and my lid did the same thing on its own,its the heat warped it i think,i didnt take it in under warranty until last week when my battery stopped charging on and off, apple support insists its not the battery although there was the recalls, so i took it into the apple store and got it back 4 days later
they adjusted the hinges so the lid closes better but its still warped and replaced the left i/o board- they were very nice to me
now ive had it back for the second day and whamo the battery doesnt charge properly gain?
i spent alot of money on this comp and the nearest apple store is almost an hour drive - im not really upset yet buy getting there
now i have to go make an appointment and find the time and gas to go through all this again? for the moneey i spent it should last
my sony viao,my toshiba qosimo and my gateway desktop and my 8 year old dell laptop all work fine(none ever needed hardware replaced) leaves me to ask - what makes this computer soo exspensive if it breaks?

]]> By: Matias Monteagudo http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-8678 Matias Monteagudo Mon, 24 Nov 2008 22:52:12 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-8678 I recently bought a 17inch MBP and after two months the display is now bent at each side of the lock mechanism. When the MBP is closed the gap between the base and the screen corners is around two millimeters. I'm afraid the bending will get worse and worse over time, and I'm more afraid to the fact the screen could be cracked due to the force inflicted by the bent plastic/aluminimum. Apple HAS to quickly address this problem and replace the screen with a new design, for free! we are talking about the top of the line when it comes to apple laptops (MacBoock Line). I recently bought a 17inch MBP and after two months the display is now bent at each side of the lock mechanism.

When the MBP is closed the gap between the base and the screen corners is around two millimeters.

I’m afraid the bending will get worse and worse over time, and I’m more afraid to the fact the screen could be cracked due to the force inflicted by the bent plastic/aluminimum.

Apple HAS to quickly address this problem and replace the screen with a new design, for free! we are talking about the top of the line when it comes to apple laptops (MacBoock Line).

]]> By: Harrier http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-5527 Harrier Sat, 28 Jun 2008 23:02:18 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-5527 The fit of the cover was not clear to me, but if the cover is not fitting perfectly after a repair. Ask for a manager come in with a camera and take a picture of the fit. Go to a brand new MBP and take a picture of that. If they are the same, you have to say OK it's definately cheap recycled aluminum and they have a manufacturers defect that should be noted. Call corporate and e-mail them the pictures and compare it to PC's if you have to. And tell them you hope nothing happens to your computer that would accidentally destroy it If stil no help let them know you have it on video and will put a nice video together using a PC you have. Let them know the conclusion with be using the same Apple music with a picture of you moving items in your freezer, slipping the MBP into the freezer where the items originally were and then placing items back onto the MBP and you closing the cooler. The last act would be you working in your home wirelessly on a Dell answering a question from a friend, I thought you had one of those top of the line Apples? And then just then he hits the enter key and send the Video You tube and he says, that cheap Aluminum they make it with won't allow them to even shut and there is nobody in the company who cares. Let he apple music play.. Another thing I like doing to folks is letting them know that your phone call to them might be getting recorded for quality issues. It blows their minds-they can tape you, but you can't tape them? Makes great video-believe me. I put together a video like that and e-mails an executive after going nowhere and got a response within an hour. Everything was resolved and we were best friends. It is better to be feared than respected when dealing with corporations. Give them a day and then post it. The fit of the cover was not clear to me, but if the cover is not fitting perfectly after a repair. Ask for a manager come in with a camera and take a picture of the fit. Go to a brand new MBP and take a picture of that. If they are the same, you have to say OK it’s definately cheap recycled aluminum and they have a manufacturers defect that should be noted. Call corporate and e-mail them the pictures and compare it to PC’s if you have to. And tell them you hope nothing happens to your computer that would accidentally destroy it

If stil no help let them know you have it on video and will put a nice video together using a PC you have. Let them know the conclusion with be using the same Apple music with a picture of you moving items in your freezer, slipping the MBP into the freezer where the items originally were and then placing items back onto the MBP and you closing the cooler.

The last act would be you working in your home wirelessly on a Dell answering a question from a friend, I thought you had one of those top of the line Apples? And then just then he hits the enter key and send the Video You tube and he says, that cheap Aluminum they make it with won’t allow them to even shut and there is nobody in the company who cares.

Let he apple music play..

Another thing I like doing to folks is letting them know that your phone call to them might be getting recorded for quality issues. It blows their minds-they can tape you, but you can’t tape them? Makes great video-believe me. I put together a video like that and e-mails an executive after going nowhere and got a response within an hour. Everything was resolved and we were best friends. It is better to be feared than respected when dealing with corporations.

Give them a day and then post it.

]]> By: Paul http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4813 Paul Fri, 25 Apr 2008 23:10:44 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4813 Trust me, people - this is not someone whining aimlessly. I and a few of my friends also have had this bent MBP display problem. I have gone through four MBP's (not at an Apple store - I wouldn't go near one those with a ten foot pole) which have ALL had the exact same problem. Great customer service when you're dealing with the company and not a store, but shitty products. Kind of a joke when you're paying over $3000 for a computer. Trust me, people - this is not someone whining aimlessly. I and a few of my friends also have had this bent MBP display problem. I have gone through four MBP’s (not at an Apple store - I wouldn’t go near one those with a ten foot pole) which have ALL had the exact same problem. Great customer service when you’re dealing with the company and not a store, but ****ty products.

Kind of a joke when you’re paying over $3000 for a computer.

]]> By: the bard http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4731 the bard Thu, 17 Apr 2008 06:53:52 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4731 IF YOU WANT TO REALLY KNOW WHAT IT'S LIKE BEING A MACBOOK PRO OWNER READ MY COMMENTS HERE:(see red writing --Hard Drive Failure -- Ohh but it gets worse....) http://www.appledefects.com/wiki/index.php?title=MacBook_Pro IF YOU WANT TO REALLY KNOW WHAT IT’S LIKE BEING A MACBOOK PRO OWNER READ MY COMMENTS HERE:(see red writing –Hard Drive Failure — Ohh but it gets worse….)

http://www.appledefects.com/wiki/index.php?title=MacBook_Pro

]]> By: Stevie apollo http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4729 Stevie apollo Thu, 17 Apr 2008 01:40:36 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4729 when I spend 3000 dollars on a computer I expect the display to sit flush when its closed. Call me crazy. I pay for the best and that is what i want. If apple advertises the computer as being sleek I don't want a clearly bent display... While you spend time bending your display with your hands, and i hope you brake it! I will be at home with my MBP with a perfect display because i don't settle for anything less then what i payed for. when I spend 3000 dollars on a computer I expect the display to sit flush when its closed. Call me crazy. I pay for the best and that is what i want. If apple advertises the computer as being sleek I don’t want a clearly bent display… While you spend time bending your display with your hands, and i hope you brake it! I will be at home with my MBP with a perfect display because i don’t settle for anything less then what i payed for.

]]> By: Gary W http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4670 Gary W Sun, 13 Apr 2008 23:46:40 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4670 This is truly laughable. Aluminum is soft. When the Macbook Pro is latched, it bows ever so slightly downwards in the middle. That can lead to a slight raising of one or both sides of the lid's extremeties. ALL ONE HAS TO DO IS FLEX IT VERY LIGHTLY IN THE OPPOSITE DIRECTION EVERY NOW AND THEN TO "FLATTEN" THE EFFECT. It doesn't do damage, any more than the pressure from the latch causes damage when it pulls the center of the lid down. IT'S A NON-ISSUE. You are making fools of yourselves. It's like complaining about a door being slightly ajar when all you have to do is close it. It's a lightweight aluminum lid. It has the characteristics of such. If you want an iron or wood or plastic computer, go buy one instead. There is NOTHING wrong with the lids of Macbook Pros. But if your visual senses are affronted by a meagre little gap at the edges, it can be rectified with your own hands in about 5 seconds. This is as dumb as taking the machine back because there's dust on the screen and saying there shouldn't be. In fact, it's harder to clean a screen than it is to rectify the raised edges of the lid. The fellow who has made the video has recorded his own stupidity for posterity. What a dunce. This is truly laughable. Aluminum is soft. When the Macbook Pro is latched, it bows ever so slightly downwards in the middle. That can lead to a slight raising of one or both sides of the lid’s extremeties. ALL ONE HAS TO DO IS FLEX IT VERY LIGHTLY IN THE OPPOSITE DIRECTION EVERY NOW AND THEN TO “FLATTEN” THE EFFECT. It doesn’t do damage, any more than the pressure from the latch causes damage when it pulls the center of the lid down. IT’S A NON-ISSUE. You are making fools of yourselves. It’s like complaining about a door being slightly ajar when all you have to do is close it. It’s a lightweight aluminum lid. It has the characteristics of such. If you want an iron or wood or plastic computer, go buy one instead. There is NOTHING wrong with the lids of Macbook Pros. But if your visual senses are affronted by a meagre little gap at the edges, it can be rectified with your own hands in about 5 seconds.
This is as dumb as taking the machine back because there’s dust on the screen and saying there shouldn’t be. In fact, it’s harder to clean a screen than it is to rectify the raised edges of the lid.
The fellow who has made the video has recorded his own stupidity for posterity. What a dunce.

]]> By: John http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4147 John Fri, 21 Mar 2008 07:44:12 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4147 This is the second macbook pro that was delivered. The first one had a bent screen, and now the replacement has a bent screen. Do you think it is worth the trouble to call apple and demand yet another? What if they send me another bent screen? Yes this whole thing really pisses me off! why don't they fix the dam lid once and for all so people don't have to blog about it. And if so what would be a good demand for the trouble 5 10 15% off. they already credited me 100 from the last call. This is the second macbook pro that was delivered. The first one had a bent screen, and now the replacement has a bent screen. Do you think it is worth the trouble to call apple and demand yet another? What if they send me another bent screen? Yes this whole thing really pisses me off! why don’t they fix the dam lid once and for all so people don’t have to blog about it. And if so what would be a good demand for the trouble 5 10 15% off. they already credited me 100 from the last call.

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