Comments on: My Bent MacBook Pro - Apple Confirms All MacBook Pros Are Bent http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/ Where the world comes to complain. Fri, 21 Nov 2008 13:37:01 +0000 http://wordpress.org/?v=2.2.1 By: Harrier http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-5527 Harrier Sat, 28 Jun 2008 23:02:18 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-5527 The fit of the cover was not clear to me, but if the cover is not fitting perfectly after a repair. Ask for a manager come in with a camera and take a picture of the fit. Go to a brand new MBP and take a picture of that. If they are the same, you have to say OK it's definately cheap recycled aluminum and they have a manufacturers defect that should be noted. Call corporate and e-mail them the pictures and compare it to PC's if you have to. And tell them you hope nothing happens to your computer that would accidentally destroy it If stil no help let them know you have it on video and will put a nice video together using a PC you have. Let them know the conclusion with be using the same Apple music with a picture of you moving items in your freezer, slipping the MBP into the freezer where the items originally were and then placing items back onto the MBP and you closing the cooler. The last act would be you working in your home wirelessly on a Dell answering a question from a friend, I thought you had one of those top of the line Apples? And then just then he hits the enter key and send the Video You tube and he says, that cheap Aluminum they make it with won't allow them to even shut and there is nobody in the company who cares. Let he apple music play.. Another thing I like doing to folks is letting them know that your phone call to them might be getting recorded for quality issues. It blows their minds-they can tape you, but you can't tape them? Makes great video-believe me. I put together a video like that and e-mails an executive after going nowhere and got a response within an hour. Everything was resolved and we were best friends. It is better to be feared than respected when dealing with corporations. Give them a day and then post it. The fit of the cover was not clear to me, but if the cover is not fitting perfectly after a repair. Ask for a manager come in with a camera and take a picture of the fit. Go to a brand new MBP and take a picture of that. If they are the same, you have to say OK it’s definately cheap recycled aluminum and they have a manufacturers defect that should be noted. Call corporate and e-mail them the pictures and compare it to PC’s if you have to. And tell them you hope nothing happens to your computer that would accidentally destroy it

If stil no help let them know you have it on video and will put a nice video together using a PC you have. Let them know the conclusion with be using the same Apple music with a picture of you moving items in your freezer, slipping the MBP into the freezer where the items originally were and then placing items back onto the MBP and you closing the cooler.

The last act would be you working in your home wirelessly on a Dell answering a question from a friend, I thought you had one of those top of the line Apples? And then just then he hits the enter key and send the Video You tube and he says, that cheap Aluminum they make it with won’t allow them to even shut and there is nobody in the company who cares.

Let he apple music play..

Another thing I like doing to folks is letting them know that your phone call to them might be getting recorded for quality issues. It blows their minds-they can tape you, but you can’t tape them? Makes great video-believe me. I put together a video like that and e-mails an executive after going nowhere and got a response within an hour. Everything was resolved and we were best friends. It is better to be feared than respected when dealing with corporations.

Give them a day and then post it.

]]> By: Paul http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4813 Paul Fri, 25 Apr 2008 23:10:44 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4813 Trust me, people - this is not someone whining aimlessly. I and a few of my friends also have had this bent MBP display problem. I have gone through four MBP's (not at an Apple store - I wouldn't go near one those with a ten foot pole) which have ALL had the exact same problem. Great customer service when you're dealing with the company and not a store, but shitty products. Kind of a joke when you're paying over $3000 for a computer. Trust me, people - this is not someone whining aimlessly. I and a few of my friends also have had this bent MBP display problem. I have gone through four MBP’s (not at an Apple store - I wouldn’t go near one those with a ten foot pole) which have ALL had the exact same problem. Great customer service when you’re dealing with the company and not a store, but ****ty products.

Kind of a joke when you’re paying over $3000 for a computer.

]]> By: the bard http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4731 the bard Thu, 17 Apr 2008 06:53:52 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4731 IF YOU WANT TO REALLY KNOW WHAT IT'S LIKE BEING A MACBOOK PRO OWNER READ MY COMMENTS HERE:(see red writing --Hard Drive Failure -- Ohh but it gets worse....) http://www.appledefects.com/wiki/index.php?title=MacBook_Pro IF YOU WANT TO REALLY KNOW WHAT IT’S LIKE BEING A MACBOOK PRO OWNER READ MY COMMENTS HERE:(see red writing –Hard Drive Failure — Ohh but it gets worse….)

http://www.appledefects.com/wi.....acBook_Pro

]]> By: Stevie apollo http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4729 Stevie apollo Thu, 17 Apr 2008 01:40:36 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4729 when I spend 3000 dollars on a computer I expect the display to sit flush when its closed. Call me crazy. I pay for the best and that is what i want. If apple advertises the computer as being sleek I don't want a clearly bent display... While you spend time bending your display with your hands, and i hope you brake it! I will be at home with my MBP with a perfect display because i don't settle for anything less then what i payed for. when I spend 3000 dollars on a computer I expect the display to sit flush when its closed. Call me crazy. I pay for the best and that is what i want. If apple advertises the computer as being sleek I don’t want a clearly bent display… While you spend time bending your display with your hands, and i hope you brake it! I will be at home with my MBP with a perfect display because i don’t settle for anything less then what i payed for.

]]> By: Gary W http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4670 Gary W Sun, 13 Apr 2008 23:46:40 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4670 This is truly laughable. Aluminum is soft. When the Macbook Pro is latched, it bows ever so slightly downwards in the middle. That can lead to a slight raising of one or both sides of the lid's extremeties. ALL ONE HAS TO DO IS FLEX IT VERY LIGHTLY IN THE OPPOSITE DIRECTION EVERY NOW AND THEN TO "FLATTEN" THE EFFECT. It doesn't do damage, any more than the pressure from the latch causes damage when it pulls the center of the lid down. IT'S A NON-ISSUE. You are making fools of yourselves. It's like complaining about a door being slightly ajar when all you have to do is close it. It's a lightweight aluminum lid. It has the characteristics of such. If you want an iron or wood or plastic computer, go buy one instead. There is NOTHING wrong with the lids of Macbook Pros. But if your visual senses are affronted by a meagre little gap at the edges, it can be rectified with your own hands in about 5 seconds. This is as dumb as taking the machine back because there's dust on the screen and saying there shouldn't be. In fact, it's harder to clean a screen than it is to rectify the raised edges of the lid. The fellow who has made the video has recorded his own stupidity for posterity. What a dunce. This is truly laughable. Aluminum is soft. When the Macbook Pro is latched, it bows ever so slightly downwards in the middle. That can lead to a slight raising of one or both sides of the lid’s extremeties. ALL ONE HAS TO DO IS FLEX IT VERY LIGHTLY IN THE OPPOSITE DIRECTION EVERY NOW AND THEN TO “FLATTEN” THE EFFECT. It doesn’t do damage, any more than the pressure from the latch causes damage when it pulls the center of the lid down. IT’S A NON-ISSUE. You are making fools of yourselves. It’s like complaining about a door being slightly ajar when all you have to do is close it. It’s a lightweight aluminum lid. It has the characteristics of such. If you want an iron or wood or plastic computer, go buy one instead. There is NOTHING wrong with the lids of Macbook Pros. But if your visual senses are affronted by a meagre little gap at the edges, it can be rectified with your own hands in about 5 seconds.
This is as dumb as taking the machine back because there’s dust on the screen and saying there shouldn’t be. In fact, it’s harder to clean a screen than it is to rectify the raised edges of the lid.
The fellow who has made the video has recorded his own stupidity for posterity. What a dunce.

]]> By: John http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4147 John Fri, 21 Mar 2008 07:44:12 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4147 This is the second macbook pro that was delivered. The first one had a bent screen, and now the replacement has a bent screen. Do you think it is worth the trouble to call apple and demand yet another? What if they send me another bent screen? Yes this whole thing really pisses me off! why don't they fix the dam lid once and for all so people don't have to blog about it. And if so what would be a good demand for the trouble 5 10 15% off. they already credited me 100 from the last call. This is the second macbook pro that was delivered. The first one had a bent screen, and now the replacement has a bent screen. Do you think it is worth the trouble to call apple and demand yet another? What if they send me another bent screen? Yes this whole thing really pisses me off! why don’t they fix the dam lid once and for all so people don’t have to blog about it. And if so what would be a good demand for the trouble 5 10 15% off. they already credited me 100 from the last call.

]]> By: (formerly) Ticked Off Lemur http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4023 (formerly) Ticked Off Lemur Tue, 11 Mar 2008 20:07:39 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-4023 In my case once local retail management became aware of the situation--the stepped up and resolved it. Not 'perfectly'; but they resolved it.. In my case once local retail management became aware of the situation–the stepped up and resolved it.

Not ‘perfectly’; but they resolved it..

]]> By: notquiteleet http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-3855 notquiteleet Thu, 28 Feb 2008 03:14:39 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-3855 Show them this page, and my other post on here that shows Apple replaced it due to it being defective. Show them this page, and my other post on here that shows Apple replaced it due to it being defective.

]]> By: Stevie http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-3852 Stevie Thu, 28 Feb 2008 02:03:51 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-3852 Since day one I had problems with my macbook pro. It started with the display not being plush when computer was closed. Then random internet signal drop, random blue screens and freezing soon fallowed. So I took it in for repair. I was told that my mac is within the specs and I had to live with the shit craftsmanship. My macbook pro was also put under a stress test and none of the problems were detected. I was then told they restarted the system and thing should be okay. I took the computer home and was glad that nothing was really wrong. It has been over a month and I still have the same problems. I made an appointment and will be bringing my computer in this week. What should I do if they tell me the same shit I was told the first time? Since day one I had problems with my macbook pro. It started with the display not being plush when computer was closed. Then random internet signal drop, random blue screens and freezing soon fallowed. So I took it in for repair. I was told that my mac is within the specs and I had to live with the **** craftsmanship. My macbook pro was also put under a stress test and none of the problems were detected. I was then told they restarted the system and thing should be okay. I took the computer home and was glad that nothing was really wrong. It has been over a month and I still have the same problems. I made an appointment and will be bringing my computer in this week. What should I do if they tell me the same **** I was told the first time?

]]> By: liquid damage http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-3738 liquid damage Sat, 16 Feb 2008 21:04:56 +0000 http://mybiggestcomplaint.com/my-bent-macbook-pro-apple-confirms-all-macbook-pros-are-bent/390/#comment-3738 AppleCare didn't work for me at all. They turned me a way claiming "liquid damage." I never spilled anything on my computer or took into the shower or bath. I never sang with it in the rain, never put it in the dishwasher, washing machine. I never hosed it down. At best there was condensation on a component inside the machine. But do I assume that risk if I'm using the machine in a normal environment? Anyone else get this response from apple? I'm trying to get them all in one place: http://appleliquiddamage.blogspot.com AppleCare didn’t work for me at all. They turned me a way claiming “liquid damage.” I never spilled anything on my computer or took into the shower or bath. I never sang with it in the rain, never put it in the dishwasher, washing machine. I never hosed it down. At best there was condensation on a component inside the machine. But do I assume that risk if I’m using the machine in a normal environment?

Anyone else get this response from apple?
I’m trying to get them all in one place:
http://appleliquiddamage.blogspot.com

]]>