Comments on: Macbook Pro 17″ Bent Case http://mybiggestcomplaint.com/macbook-pro-17/1316/ Where the world comes to complain. Fri, 21 Nov 2008 09:26:27 +0000 http://wordpress.org/?v=2.2.1 By: Jordan http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-7538 Jordan Tue, 28 Oct 2008 23:06:54 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-7538 It definitely is a manufacturing defect, but a small imperfection in my opinion. It had this curve from day-one. I am still happy with my machine however today I dropped it for the first time in a year and dented the lower case. Everything works fine, I just wish I could replace the lower case without dishing out more than $200. It definitely is a manufacturing defect, but a small imperfection in my opinion. It had this curve from day-one.
I am still happy with my machine however today I dropped it for the first time in a year and dented the lower case. Everything works fine, I just wish I could replace the lower case without dishing out more than $200.

]]> By: Jordan http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-7537 Jordan Tue, 28 Oct 2008 22:58:15 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-7537 I bought a 15" macbook pro and it also didn't close completely on the right side (had a curve). I bought a 15″ macbook pro and it also didn’t close completely on the right side (had a curve).

]]> By: Anna Storelli http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6443 Anna Storelli Sat, 06 Sep 2008 09:50:49 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6443 I JUST bought my mac book pro yesterday, opened it today...and instantly notice the gap on both sides of the brim of my laptop. I searched online to see if others had this problem, or it was just a defect my laptop happened to have. This is sad news. Even if i were to go back to return my pro for another one that isn't bent, would i be wasting my time having the chance that it could be bent again in time. Obviously, from theses cases and especially mine, the mac book pro is or will be defected with this gap. With all the complaints, apple should fix this problem....this is baaaaad. Plus, apple is known for their high-end meticulous design. And what is this i find? a computer that does not close correctly. apple, you still don't have my confidence that you are better than a pc. I JUST bought my mac book pro yesterday, opened it today…and instantly notice the gap on both sides of the brim of my laptop. I searched online to see if others had this problem, or it was just a defect my laptop happened to have. This is sad news. Even if i were to go back to return my pro for another one that isn’t bent, would i be wasting my time having the chance that it could be bent again in time. Obviously, from theses cases and especially mine, the mac book pro is or will be defected with this gap. With all the complaints, apple should fix this problem….this is baaaaad. Plus, apple is known for their high-end meticulous design. And what is this i find? a computer that does not close correctly.
apple, you still don’t have my confidence that you are better than a pc.

]]> By: Gary 2 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6414 Gary 2 Tue, 02 Sep 2008 21:10:20 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6414 I think given the amount of people who seem to have this issue some effort should be put into bringing this to the attention of people who can help you. If the retail store and service department doesn't do the trick then climb the ladder.This thread has become a bit inflated. This is a place to blast off, don't get me wrong, but exercise your right as a consumer to speak to the individual that will hear your case. If "Joe" the store manager repeated what the technician said then ask to speak to a regional manager. Apple is a large reputable brand with a dedication to customer service. They are have actual stores!!! That takes guts for a computer company. They have a place where you can go and gripe if you are having issues. Face to face... So they knew what they are getting into when they did that. If you are taking the word of a shift manager as the end of the line then that is your fault as a customer for not going through the proper channel. There many be a faulty design... I have one and it's not the case with mine so I can't agree there, but wither way... It's a machine. It's not a perfect product and honestly nothing is. I judge my service from a company on a case by case basis. I have had great interactions with apple regarding both repairs and otherwise. My advice is to look into getting in contact with someone from apple customer service or a regional apple store manager and discussing any legit concerns about your purchase or the products issues with them directly. Good Luck. I think given the amount of people who seem to have this issue some effort should be put into bringing this to the attention of people who can help you. If the retail store and service department doesn’t do the trick then climb the ladder.This thread has become a bit inflated. This is a place to blast off, don’t get me wrong, but exercise your right as a consumer to speak to the individual that will hear your case. If “Joe” the store manager repeated what the technician said then ask to speak to a regional manager. Apple is a large reputable brand with a dedication to customer service. They are have actual stores!!! That takes guts for a computer company. They have a place where you can go and gripe if you are having issues. Face to face… So they knew what they are getting into when they did that. If you are taking the word of a shift manager as the end of the line then that is your fault as a customer for not going through the proper channel. There many be a faulty design… I have one and it’s not the case with mine so I can’t agree there, but wither way… It’s a machine. It’s not a perfect product and honestly nothing is. I judge my service from a company on a case by case basis. I have had great interactions with apple regarding both repairs and otherwise. My advice is to look into getting in contact with someone from apple customer service or a regional apple store manager and discussing any legit concerns about your purchase or the products issues with them directly. Good Luck.

]]> By: Matt F http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6411 Matt F Tue, 02 Sep 2008 20:49:44 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6411 Well I have to agree.....I switched from being a 25 year PC USER to MAC in April and am very happy with the OSX operating system and I dished out nearly $3000 for my macbook pro as well plus Applecare (Which should be called AppleNOCare). I have had the system just about 5 months and my screen casing is bowed as well. I then noticed tat the casing on the left side is also bent. Now I really do not travel with the system at all and it has NOT been dropped or banged on anything either. I then made and appointment with Applecare about this and when they look at the system they said that this was caused by impact damage. There are absolutely NO dents on this machine at all and after reading across the net I see that this is a common problem and Apple is dong NOTHING ABOUT IT! Not exactly what i would expect but I guess tat is my screwup fir buying one. I could have bought 3 Dells for this price. I am not saying Dell is great but I have had many of them in the past with NO problems like this. For a $3000 machine it sure is a rickety hunk of crap....and gettin not help from Apple is even more disappointing. I am thrilled with the operation of the OS but their support less than SUCKS! They know this is a design flaw and it is cause if you look around and type in "waped screen macbook pro" you will find MANY complants. Very Dissatisfied and will not be buying another if this is not corrected. I wish we could put together a class action against them. Well

I have to agree…..I switched from being a 25 year PC USER to MAC in April and am very happy with the OSX operating system and I dished out nearly $3000 for my macbook pro as well plus Applecare (Which should be called AppleNOCare). I have had the system just about 5 months and my screen casing is bowed as well. I then noticed tat the casing on the left side is also bent. Now I really do not travel with the system at all and it has NOT been dropped or banged on anything either. I then made and appointment with Applecare about this and when they look at the system they said that this was caused by impact damage. There are absolutely NO dents on this machine at all and after reading across the net I see that this is a common problem and Apple is dong NOTHING ABOUT IT! Not exactly what i would expect but I guess tat is my screwup fir buying one. I could have bought 3 Dells for this price. I am not saying Dell is great but I have had many of them in the past with NO problems like this. For a $3000 machine it sure is a rickety hunk of crap….and gettin not help from Apple is even more disappointing. I am thrilled with the operation of the OS but their support less than SUCKS! They know this is a design flaw and it is cause if you look around and type in “waped screen macbook pro” you will find MANY complants.

Very Dissatisfied and will not be buying another if this is not corrected. I wish we could put together a class action against them.

]]> By: jason http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6385 jason Mon, 01 Sep 2008 04:55:19 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-6385 The top of my Mac Book Pro has also bowed. I've seen many posts about the same exact thing. Apple's attitude has made sure this is the last product of theirs I buy. I didn't put out $2000 on a laptop to have it bow like that. To top it off one of my cats knocked it off a table top in the middle of the night and the case bent near the DVD drive. I figured the case could take a fall from a table top on to carpet. I expect much better for the money. The top of my Mac Book Pro has also bowed. I’ve seen many posts about the same exact thing. Apple’s attitude has made sure this is the last product of theirs I buy. I didn’t put out $2000 on a laptop to have it bow like that. To top it off one of my cats knocked it off a table top in the middle of the night and the case bent near the DVD drive. I figured the case could take a fall from a table top on to carpet. I expect much better for the money.

]]> By: Mango http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-5620 Mango Tue, 08 Jul 2008 20:04:33 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-5620 Why wouldn't you get an iMac or a Mac Pro if it's just going to sit on your desk all the time - better performance per dollar. Sounds like there's more to the story than you're telling us. People always shit their pants that AppleCare doesn't cover their own wear and tear, just faulty hardware and repairs. Ask questions before you buy. Not to mention, Jack is exactly right. The Genius is just a technician. Genius was thought up by corporate, it's not like he rode in on a high horse and selected the title. Why wouldn’t you get an iMac or a Mac Pro if it’s just going to sit on your desk all the time - better performance per dollar. Sounds like there’s more to the story than you’re telling us.

People always **** their pants that AppleCare doesn’t cover their own wear and tear, just faulty hardware and repairs. Ask questions before you buy. Not to mention, Jack is exactly right. The Genius is just a technician. Genius was thought up by corporate, it’s not like he rode in on a high horse and selected the title.

]]> By: Jose http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-5227 Jose Thu, 05 Jun 2008 17:48:33 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-5227 Hello, what I would suggest for anyone who purchases a macbook of any kind or any device from the Apple Store is to open the box next to the clerk who sells you the item, inspect it making sure everything works 100%, do the software update right there and have him/her teach you the basics in case you're not familiar with the item. I accidentally dropped my macbook pro on the right side where the super drive is at causing it to not work properly, it hurt me like hell, but had to live with the consequence, luckily the computer works perfectly fine, but to fix the superdrive costs $1240, which is not worth it because of the side being bent. So hopefully in a few months from now, I'll be getting a new one, gotta save up again. So once again, after u purchase your device, open it, inspect it and do the update. Hello, what I would suggest for anyone who purchases a macbook of any kind or any device from the Apple Store is to open the box next to the clerk who sells you the item, inspect it making sure everything works 100%, do the software update right there and have him/her teach you the basics in case you’re not familiar with the item. I accidentally dropped my macbook pro on the right side where the super drive is at causing it to not work properly, it hurt me like hell, but had to live with the consequence, luckily the computer works perfectly fine, but to fix the superdrive costs $1240, which is not worth it because of the side being bent. So hopefully in a few months from now, I’ll be getting a new one, gotta save up again. So once again, after u purchase your device, open it, inspect it and do the update.

]]> By: Zak http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-4970 Zak Thu, 15 May 2008 21:22:49 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-4970 I've the same problem! The machine was fine when delivered, then over time has become warped. I really look after mine, transporting it everywhere in a LaRobe case, but still I've a quarter inch gap on the right hand side, and, the casing is coming away near to the front release button. The only reason I can think for this happening is picking the machine up from the side with one hand . But if this is the case, hardly high quality you expect for £2000 worth of machine! I'm an Apple fan, but feel a little let down by this. I’ve the same problem! The machine was fine when delivered, then over time has become warped. I really look after mine, transporting it everywhere in a LaRobe case, but still I’ve a quarter inch gap on the right hand side, and, the casing is coming away near to the front release button. The only reason I can think for this happening is picking the machine up from the side with one hand . But if this is the case, hardly high quality you expect for £2000 worth of machine! I’m an Apple fan, but feel a little let down by this.

]]> By: Mitsos http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-4969 Mitsos Thu, 15 May 2008 20:16:52 +0000 http://mybiggestcomplaint.com/macbook-pro-17/1316/#comment-4969 Hi, I bought my macbook pro 2 months ago and I noticed lately that the left side of the corver is a little bit higher and it leaves a small opening! it looks like it has a bent on that side. I didn't notice that when i unpacked my macbook pro and i don't think that i did something that caused that bent. After a search on the net i found this post and i realize that this has happened to others as well. i didn't refer to the applestore yet but i intent to. Hi, I bought my macbook pro 2 months ago and I noticed lately that the left side of the corver is a little bit higher and it leaves a small opening! it looks like it has a bent on that side. I didn’t notice that when i unpacked my macbook pro and i don’t think that i did something that caused that bent. After a search on the net i found this post and i realize that this has happened to others as well. i didn’t refer to the applestore yet but i intent to.

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