Comments on: Macbook Pro 17″ Bent Case

By: Adolfo

Adolfo — Thu, 27 May 2010 06:59:06 +0000

I bought a MacBook Pro back in November which I regret due to the Freaking April 2010 update. But any-who I just realized that the “RIGHT SIDE” of my Laptop is a few centimeters off and those not aline with the bottom. ( what’s Up with the Right Side of theses things I agree with Peter Lei “Aircraft material my ass”) I hate the fact that I did not notice this any sooner but I an going to try to take it in to an Apple Store in NYC to see what they tell me. But first I will call Apple since I bought it within the Apple store but online due to the fact that I got the one with anti-glare (with was free like 1 year and a half ago!!. I hope they can swap it for a upgrade which I know it’s wishful thinking. but wish me luck

By: Ralph

Ralph — Mon, 11 Jan 2010 19:11:48 +0000

I sort of miss the days before Apple moved to Intel and everyone including their grandma now owns an ipod or an iphone. I’m sure because of the supply and demand of their machines Apple’s customer service is going to be heading downhill and you have people like this, managing one of their stores..which is not a surprise, and which is why that as an Apple customer since 1994 until this year I am considering a purchase of windows 7 and building my own pc (which I have learned can also run mac os with just a few tweaks, and at almost half the cost.) I’ll share a story of how Apple support worked almost 8 yrs ago. I’ve purchased a lot of computers from Apple and a few monitors, one being their 17 B&W Apple Studio Display, and I had it for 3-4 yrs when it all of a sudden it went dead. I had never moved it, dropped it, or anything. I give Apple a call (before they even had a genius bar) and over the phone I found out the display was out of warranty and apple care. The lady I spoke to in Cupertino said they were getting a lot of complaints about those monitors dying after 3 yrs, and she said that because of that they would just have to replace the board inside. Apple sent me a box in which I sent in the display (and this thing was huge and weighed a lot too, it wasn’t the flat panel ones like today) and they fixed and returned back to me less than 2 weeks. No cost to me whatsoever. I guess back then they were the underdog trying to keep their customers… well, those days are obviously over and I have seen how service has changed over the past 3 yrs. I’ve spent thousands on them, even own stock. Apple may have beautiful products, but they won’t be getting a dime from me in 2010.

By: Scruffs

Scruffs — Thu, 24 Sep 2009 09:03:37 +0000

Yeah. I noticed the top bending just a little. It bothered me, but I never realized it was an actual issue. My MAIN concern is that the casing the the left of my mouse on my Macbook Pro has this really strange wear to it. There’s about 4 tiny indented holes in a vertical line maybe about 2cm apart from each other. I’m assuming this has formed from my hand being there and typing. But there’s nothing on the right hand side to agree with that. It really bothers me, because I don’t think it’s a normal rate of wear.

Then the side somehow got dented on the left where that little slot is. :[

I’m going to call them today to see if they can fix anything, because this is just silly.

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By: neveragain

neveragain — Mon, 24 Aug 2009 05:44:27 +0000

My MBP 15″ is 40 days old. Forty freaking days. I picked it up with one hand on the lower left palm rest with the lid open. I felt a pop. On the LED area near the battery button is a small dent. It looks like it was pinched. I called Apple and started a case. The rep referred me to the “Genius Bar”. Unfortunately, it’s a hundred mile round trip for me. No problem. I love my pro. I drove it happily. The moron behind the counter told me it “apparently had an impact”. He basically called me a liar and wanted to ship it away for a possible $600 repair. I went home and took the bottom lid off expecting to push it out from the inside. The “unibody” was surprisingly minimal in this area. I guess to save weight, they milled out most of the aluminum. I understand this. But the body is very light duty looking. I picked it up with one hand and it bent under it’s own weight. Give me a break. For the money we paid, we should be happy. Apple has succeeded in turning another customer away. This is the last apple core I’ll ever buy.

By: Stempy

Stempy — Tue, 11 Aug 2009 08:36:20 +0000

My Macbook Pro has suffered the same issue and now cds/ dvds will not eject without trying to unbend the case above the drive slot. I am taking the mac into a store in a few weeks when I am back from austrailia but my guess is they will tell me its a chargable repair, and I bet they won’t admit there design fault.

By: webworking

webworking — Tue, 30 Jun 2009 06:35:06 +0000

Interesting thread, but it is REALLY hard to read the Apple apologists who seem to think that Apple can do no wrong and that any damage to a Macbook Pro MUST be the fault of the laptop owner. Reminds me of fanatic religious fundamentalists who go around proclaiming that the Bible is perfect and the minute you point out a few obvious contradictions, mistranslations, or inconsistencies, they assume you are EVIL!

Well, I’ve been in the PC industry since I worked for Price Waterhouse in San Jose in 1979. I joined IBM in Boca Raton in 1984 and worked for them as a PC expert for 12 years. I’ve owned well over a dozen laptops since my first in 1988. Over 21 years, you get a very good feel for what kind of use a normal laptop can withstand. And it took me exactly three days of mild use to put a dent in my brand new MacBook Pro a year ago. That annoyed me, but the laptop still worked so I simply vowed to treat it as if it were made of one of the softest metals known to man (hey, wait a minute - IT IS!) and to make do with it. Well, over the next year, the case warped, as described here, which caused the dent to make the screen display go bezerk and quit working. What’s more, the CD slot warped and interfered with removal of the CD that was in there. I had to pry the slot open just to get the CD out! Sheesh!

So Apple should admit its design error (which it essentially has with its new unibody design and how it’s promoting it) and more importantly, make it right for those of us who have suffered the loss of a valuable laptop (and thousands of dollars) because of the design flaw.

If they won’t do that, then those of us who have the facts on our side and have suffered damage should join together in a class action lawsuit. Just send me an e-mail to webworking at gmail dot com if you’ve had similar problems with your MacBook. And if you haven’t had problems with your MacBook, don’t bother to e-mail me about how wonderful Apple. I already agree that the Mac OS X is the best OS I’ve ever seen. But the MacBook Pro is the worst laptop case I’ve ever used - by far - and I’m obviously not the only one who believes that. I hope to hear from you if you have relevant experience.

All the best,
Dave

By: bob

bob — Sun, 17 May 2009 10:16:03 +0000

hahaha
that is a frustrated message..;
poor thing, your macbook is bended..
sorry, gotta life, gotta go, but feel free to continue posting as your macbook seems to be your life
by the way, the url of the site does not matter, people can say what they think, go set up your own private blog if you re not happy with it.

By: William Maurer

William Maurer — Sun, 17 May 2009 04:27:46 +0000

Yes you are correct I did lie, as the other guy said I took it joggin’ with me on a daily basis… I did not see fit to take it anywhere as to not move it because at work I am supplied with another computer. Yea im sure I took it in the kitchen…. im sure I hooked it into the living room tv to try out some functions… what I am saying is that at the time I didnt take it to class, work or to any other functions… No need to… As for all the other people that have replied saying “This isnt a common problem…” Get a freaking life you morons… Read… learn to use google. … its quite a good tool… I think I originally found this site through google… So you damn retarded internet nerds… go outside and communicate with the real world… Its really hurting your thought process… Sad thing is thats if it was you.. would you feel the same way? YEA… other people have experienced the same thing… Like I said before there were no scratches, dents, or dings… Aircraft aluminum scratches/dents by sitting it on a table… get a life. bunch of rejects… Guess society never will accept you… ONCE AGAIN READ WHAT THE URL OF THIS SITE IS… this site was created to help consumers with problems… Go find another site to post your BS comments.

By: bob

bob — Mon, 05 Jan 2009 22:32:30 +0000

to Reality Check

I agree.

That s why, topcases and bottom cases are by default parts that are not covered by the warranty as in most cases only external chocs are the problem that damages them. So, exactly like any other brands, you have to explain that the computer never had any external chocs, and even sometimes Applecare will ask you to send some pictures of the MacBook to prove it. This way, the tech support guy will in most cases override the ‘non warranty label’ from the bottom and top case by creating an exception in the system and attach the pictures to your case.