Today, July 6th 2008, my daughter visited your store # 1156 at 6198k Little River Turnpike. Alexandria, VA 22312. Her transaction number is XXXXXX and receipt number XXXXXX.
Her problem was simply a battery problem and she requested that the store first perform a test because it is not holding the charge. The store clerk (Fabio) told her to drive around for about a half hour to charge the old battery so he could get a reading, to which my daughter explained that she had it jump-started last night to get home and the drive was well over half an hour and it was dead when she tried it this morning having to jump start again.
Mr Fabio was as rude and useless as could ever be. He sells her a battery that is considerably smaller than the required battery for that vehicle. He would not even attempt to help her with the removal of the old one - his comment was something along the lines of…”I ain’t working too hard today so I can’t help you, besides I don’t want to get anything on my clothing, you will have to do it yourself”.
According to my daughter, he appeared to lack knowledge of which was the right battery spec for that car, but being inexperienced my daughter decided to try out the battery with the intention to seek help elsewhere.
Frustrated, my daughter figured out how to connect her new battery she just bought (but not happy with the selection provided by Fabio) and promptly went to ADVANCE AUTO who helped her immediately and installed her second new battery – this time with the right specification.
The clerk at Advance Auto even told her that he was just leaving for his break, but would stop to help her first. They could not have been more helpful.
THAT, MR. AUTO ZONE, is what service is all about. Needless to say that my daughter, along with her friends and co-workers to who she socializes with, myself included and anyone I can tell this to, will never, ever enter the portals of your store or any AutoZone store as a result of this one incompetent associate.
My daughter does not want any form of coupon, freebie or compensation from your organization. What is required here is an apology and the assurance that Mr. Fabio be reprimanded for his insolence and lack of work ethic and that you will consider placing someone else who wants to work in that position.
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I have noticed recently that Auto Zone’s cs has gone down the tubes. I have exclusively used Auto Zone in the past but have found that like you that Advance Auto is much better at having the parts I need and their salespeople are very helpful.
Poor management or? I don’t have any affiliation with any auto parts stores/suppliers, just an everyday ordinary customer.
lolita on July 10th, 2008 at 10:23 am | Link
Just a note for the sake of fairness - I generally will only go to Autozone for my parts, even though an Advance Auto is just across the street from the Autozone that is nearest to me.
I’ve had great experiences with Autozone for the most part. They recently did not have the brakes I needed in stock, so I went to Advance. They also didn’t have them but were able to hold them at another (relatively close) store. I’ve had bad experiences at Advance more often than Autozone - they just happened to pull through that time for me. I think it’s more of a localized issue. You find a local store whose employees care, and you stick with it.
Sub1ime14 on July 21st, 2008 at 10:58 am | Link
I too have both an Advance and an Autozone across from each other. I hate going to Advance. The employees there are rude and can’t speak English. One thing I hate about both places are the whiney customers. I always seem to get stuck waiting behind some idiot who doesn’t know the year or engine size of his car. Worse are the morons who demand that store employees make other (paying) customers wait while they perform “Free” services for them. I don’t mind it it’s some old lady who needs her wiper blades put on for her but not if it’s some able bodied guy. Here’s a hint: if you don’t know how to put the parts on your car you have no business buying them!! At least Autozone and Advance offer the free services. When was the last time someone at NAPA or Carquest came out and tested your “Check Engine” light for you?
Denise on July 30th, 2008 at 7:33 pm | Link