Today, July 6th 2008, my daughter visited your store # 1156 at 6198k Little River Turnpike. Alexandria, VA 22312. Her transaction number is XXXXXX and receipt number XXXXXX.
Her problem was simply a battery problem and she requested that the store first perform a test because it is not holding the charge. The store clerk (Fabio) told her to drive around for about a half hour to charge the old battery so he could get a reading, to which my daughter explained that she had it jump-started last night to get home and the drive was well over half an hour and it was dead when she tried it this morning having to jump start again.
Mr Fabio was as rude and useless as could ever be. He sells her a battery that is considerably smaller than the required battery for that vehicle. He would not even attempt to help her with the removal of the old one - his comment was something along the lines of…”I ain’t working too hard today so I can’t help you, besides I don’t want to get anything on my clothing, you will have to do it yourself”.
According to my daughter, he appeared to lack knowledge of which was the right battery spec for that car, but being inexperienced my daughter decided to try out the battery with the intention to seek help elsewhere.
Frustrated, my daughter figured out how to connect her new battery she just bought (but not happy with the selection provided by Fabio) and promptly went to ADVANCE AUTO who helped her immediately and installed her second new battery – this time with the right specification.
The clerk at Advance Auto even told her that he was just leaving for his break, but would stop to help her first. They could not have been more helpful.
THAT, MR. AUTO ZONE, is what service is all about. Needless to say that my daughter, along with her friends and co-workers to who she socializes with, myself included and anyone I can tell this to, will never, ever enter the portals of your store or any AutoZone store as a result of this one incompetent associate.
My daughter does not want any form of coupon, freebie or compensation from your organization. What is required here is an apology and the assurance that Mr. Fabio be reprimanded for his insolence and lack of work ethic and that you will consider placing someone else who wants to work in that position.
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I have noticed recently that Auto Zone’s cs has gone down the tubes. I have exclusively used Auto Zone in the past but have found that like you that Advance Auto is much better at having the parts I need and their salespeople are very helpful.
Poor management or? I don’t have any affiliation with any auto parts stores/suppliers, just an everyday ordinary customer.
lolita on July 10th, 2008 at 10:23 am | Link
Just a note for the sake of fairness - I generally will only go to Autozone for my parts, even though an Advance Auto is just across the street from the Autozone that is nearest to me.
I’ve had great experiences with Autozone for the most part. They recently did not have the brakes I needed in stock, so I went to Advance. They also didn’t have them but were able to hold them at another (relatively close) store. I’ve had bad experiences at Advance more often than Autozone - they just happened to pull through that time for me. I think it’s more of a localized issue. You find a local store whose employees care, and you stick with it.
Sub1ime14 on July 21st, 2008 at 10:58 am | Link
I too have both an Advance and an Autozone across from each other. I hate going to Advance. The employees there are rude and can’t speak English. One thing I hate about both places are the whiney customers. I always seem to get stuck waiting behind some idiot who doesn’t know the year or engine size of his car. Worse are the morons who demand that store employees make other (paying) customers wait while they perform “Free” services for them. I don’t mind it it’s some old lady who needs her wiper blades put on for her but not if it’s some able bodied guy. Here’s a hint: if you don’t know how to put the parts on your car you have no business buying them!! At least Autozone and Advance offer the free services. When was the last time someone at NAPA or Carquest came out and tested your “Check Engine” light for you?
Denise on July 30th, 2008 at 7:33 pm | Link
My husband and I regularly work on our own vehicles. We build and rebuild them as needed. As far as the car parts stores are concerned, I doubt it really matters which one you go to. They both suck. Autozone/Advanced I think have an unwritten policy that they are required to be within 1/4 mile of each other. This makes it easy for someone who is currently dissatisfied with only store to run across the street and pick up their parts from the competitors. We constantly are confronted with stopping in to pick up something that has to be installed in pairs, but the store only has one in stock. They can order it for you, but that will take time. The clerks typically know little about the parts and we are constantly arguing about the part. Heck you can even bring the old (OEM) part in and they still can’t match it right.
With the way they mutilate even finding the right part, I would never want them actually working on my truck. I would be scared they would wire the battery up wrong and have it explode.
Kimmie on November 3rd, 2008 at 9:15 pm | Link
look man…i work for autozone i see all this crap everyday. my manager hires people that seem cool to him. he told me once that he needed to hire a girl and i picked the most capable one in our applications and she turned out to be the most laziest pretty girl in the world.
me…lol…..well heres to autozone from an awesome employee… SCREW AUTOZONE!!!!
I always help my clients but then again i have been a car enthusiast. as for the asshole employee Fabio…well that guy should have been fired or at least gotten a write up. i totally understand that most autozone employees are jerks and they are super lazy but just remeber that theres always that one guy who is currently suspended from work because he helped a customer with her alternator on his lunch hour in a parking lot across the street..
Fabian on November 7th, 2008 at 11:31 am | Link
This is the deal well I work for autozone I’m a As. Manager I know how it must be frustrating to have dealt with this individual but you have to understand not all the autozones are going to be that way If any of my employees ever did that their hours and job pretty much you could say fire that is not acceptable I bet you step foot in my store down in Florida and that would not happen but you go down to Advance and or even the other autozone i dont work at and the people their pretty much suck but that all falls down under management not doing their jobs right bottom line is it does not matter where you go but compare brakes in autozone and advance and you will see the difference and autozone has better and more durable parts than advance does but please dont go in with any issues … leave problems at home
Jorge on December 8th, 2008 at 10:14 pm | Link
You could always ask to see the ASE Certified Auto Zoner, it’s just me but when you where a dumbass kid, did you know everything there is to know about a subject?
Consider cars for a moment there are over a hundred manufactures and they make vastly different cars. There are only 3 battery manufactures in the united states. Z Net provides them with the information needed to suggest to the customer what they should buy. A lot of people see the price of the actual recommended battery and spaz out.
Dante Apollyon on January 4th, 2009 at 9:25 pm | Link
Ever heard of an optima dry cell?
They tend to be smaller in size but the possess the correct voltage and cold cranking amps.
A plus is that they don’t spew battery acid all over the engine bay when you get in a front end collision. That right there can easily save you over a grand in possible damages because that stuff will annihilate the wiring harness.
Cars aren’t cheap chink toys from china, the size and shape of the battery don’t matter, its the cold cranking amps and voltage that are important.
Andrew Medina on February 23rd, 2009 at 4:18 pm | Link
I am an AutoZone employee myself and I’m sorry your daughter had a bad experience at a store, but not all AZ stores are like that. The same thing could happen at Wal-Mart, the Pharmacy or anywhere else you go.
This type of customer service is unheard of at the store I work at. He would have been fired at this store if that’s how the situation went down.
And about the free battery swap service, at my store if we’re really busy you may have to wait until we can get to the job. Some people are in too big of a hurry though and dont’ want to wait for the “FREE” service. Also, there are some batteries we are not supposed to change - like the ones that are mounted under the rear seat or in the fender well. We will change those sometimes though if we aren’t busy.
If he looked the battery up on the computer then she should have gotten the right battery. When you say he sold her a smaller battery, did she tell him the correct information on the Automobile? Yes it does make a difference. If she did then she should have gotten the right size battery. The only difference other than that is the brand you buy, i.e. (Valucraft (cheap), Duralast (better) and the Duralast Gold - which is the best we carry).
A lot of people that buy batteries always wants the cheapest battery… And end up getting a smaller one than the vehicle calls for. Then they want to complain a few months later because of battery trouble.
Why didn’t she ask to speak with a manager? There is always a manager on duty. The manager should have taken care of the situation.
John
John on March 9th, 2009 at 12:34 am | Link
no beef with autozone, I do have a beef
with pep boys or any auto store that sells radios and speakers
where the staff has rap music blaring while im trying
to shop
and the employees get bent when the customer shuts off or lowers
the volume
asm on April 6th, 2009 at 12:09 am | Link
General comments: May 2, 2009
1 - The company calls what we wear a “dress code”, but it is and can be legally defended as a “uniform”. Calling it a “dress code” means they don’t have to pay for it. Black shoes, black socks, black pants (Dickey’s, not jeans). black belt, red or gray shirt (of a specific style), in addition to some ancillary and optional items like sweaters and caps, plus how we must wear the useless pins they give us as motivation for our service (instead of cash).
We deal with battery acid, grease and oil almost every day. The shirts get stained and after a while can not be washed clean enough to remove the stains, besides the holes that are created by getting caught on something or by battery acid (which despite best efforts will spill at times. Yes, i know they require us to wear goggles, aprons and gloves when dealing with batteries, but the reality is no one has time for such precautions during a work day. It is unrealistic to assume an employee will put on and remove these extra items before connecting a battery for charging, or removing a battery for testing after it has been charged. The process of putting on goggles, aprons, and gloves itself would take longer in time than the job one is about to do, not to mention more customers walking in, phone ringing, etc etc).
Now back to the “dress code” - The shirts alone may last about 2 months. We are paid low wages, barely enough to live on, and they expect us to continue to purchase and pay for these clothing items to maintain the neatness and newness of their “dress code”. 6 billion plus in gross revenue, about 9-10% in net after tax revenue and they won’t even provide shirts for us, but expect us to “look our best” at all times.
(You can also wear an Autozone labeled custom shirt that must be ordered. To this end they recently posted a most laughable concept - “Now it costs less than ever to look your best”. They cut the price of shipping an Autozone labeled shirt by as much as 50%. So we still have to pay for the shirt and the shipping, but our “shipping costs” have been reduced. How generous of them!!
I will be blogging further on many aspects of this company and their policies which will show the absolute abuse and disrespect they condone when it comes to their employees. Basically, we are “human capital” and as “capital” they expect a return on it without any regard to our well being while covering it all up under their umbrella of corporate propaganda (which I will discuss in a further blog). This company is not alone in its policies, but it is a primary reason why unions came into being. The “dress code” policy is a mere tip of the iceberg.
AZ on May 2nd, 2009 at 12:46 pm | Link
I too work for autozone as a parts sales manager. Here is my question to those of you who are complaining about service, perhaps the guy behind the counter is new and its his first day. I don’t think that as consumers we give employees a really fair shot I am guilty of this too, I hate spending more time than I have to at a store, only to leave unhappy. At the store were I work we have a really great team of people and we also are on first name basis with our local competitors. If we don’t have the part right there we will call around for you and try to find what you need. Don’t look at autozone as a whole because of some bad employee. We do not even question about installing batteries, headlights, wiper blades, ect, but yes there are those costumers out there that seam to think everything is about them who tie our time up a little more than they should. So Please I know it should not have to be done, but if there is a bad employee talk to a manager about it, if nothing is still done talk to the store manager and so on, Autozone is a really great company, but we can only do so much to help.
Tim on July 18th, 2009 at 9:52 am | Link
I also work for autozone and there are always things the company as a whole can do to increase customer service however there are so many aspects involved in running an autozone that its sometimes impossible to meet each and every need. We go above and beyond our job description (at the store i work at) and do whatever is in out power at the time to do. It takes two to say no….if you have an employee who says off the bat..no we dont have that, or i cant find it…have him ask another employee. Preferably a grey shirt. We have new employees who dont know how to find the part or the correct name for it in the computer. If all fails, look for management or even ask for the corporate number if it really comes down to a serious issue. We are required to give you that number and you can address the problem there. Unless the store manager is just a plain buffoon, trust me, the employee will hear about it after you leave. We do our best and are paid the least of ANY parts chain. Autozone spent alot of time and effort to get the customer what he or she needs, dont hate autozone as a whole, maybe you just got a crappy new employee. Ask another and sorry for your problems
jnf on July 27th, 2009 at 7:26 am | Link
Let me start by saying that my parents own 2 (starving) retail shops and NO ONE has EVER been hurt in them. But you can bet your bottom dollar that if they were, we would be the FIRST people at the Hospital to see what we could do to HELP! We see some parents not pay attention to their children AT ALL in our stores. But we ARE NOT those parents! Plus, we know that children come into our stores on a daily basis. Therefore, our stores are “childproofed” as is our home. Dustin is the youngest of 3 children and NOTHING has EVER happened to ANY of them until now! So, it’s safe to say that we are GOOD PARENTS! I am now making this information PUBLIC in hopes that it will HELP another child/adult. I am going to write to every newspaper, radio station & tv station that I can! AutoZone asked us to keep quiet right after it happened & said they would take care of it! THEY HAVE DONE NOTHING!!!! So, hear is the story …
Around 5:30pm on Friday, January 18, 2008, Dustin & his dad went into AutoZone to buy a part for our car. We were AutoZone Rewards Customers because of how often we were at AutoZone. We own old cars that my husband is constantly having to work on. Randy was discussing a part with one of the employees. Dustin was right beside him. After the discussion, Randy turned to Dustin and asked him if he was ready to go, Dustin took off down one of the aisles & Randy took off after him. In a matter of seconds, Randy heard a blood curdling scream from Dustin & when he rounded the next aisle (just a couple feet away) he saw Dustin laying on his back on the floor with a 200lb ENGINE HOIST (cherry picker) on top of him. He freaked out because it looked like it had gone all the way through him. Randy somehow picked the HOIST up off of him with one hand. He then picked up Dustin and laid him on the counter to lift his shirt and see how bad it was. Thank GOD that it did not go through him. An AutoZone employee called 911 & the ambulance arrived. When they got into the ambulance the paramedics were checking him out and found that his diaper was full of a whitish kind of poop (BILE) . Obviously the weight & force of the HOIST falling on him had pushed it out. He was taken by ambulance to Northeast Georgia Medical Center where they immediately did a cat scan to check for internal injuries. When he got out of the cat scan the Dr. told us that he was bleeding internally and that a LIFE FLIGHT helicopter was on it’s was to get him & take him to Scottish Rite Childrens Hospital in Atlanta. We freaked out!!!! Within minutes the helicopter arrived & took Dustin & Randy to Scottish Rite. My mother drove me there because I was to distraught to drive !! When they got to Scottish Rite the Dr. did more tests and determined that his small intestines had been severed in two & another part had been crushed & that all that Bile had leaked into his body. They did emergency surgery & removed about 12 inches of his small intestines. He was in the Hospital for about a week. We have NO INSURANCE & the medical bills are OUTRAGEOUS !! We later hired an attorney & after some investigating, we learned that this HOIST was EXTREMELY unstable & should have NEVER been on display in the store WITHOUT the stabilizing legs in place. After purchasing one of them and putting it together, we found that you can not even move this HOIST a foot (WITHOUT the stabalizing legs in place) without it falling over. Roughly, a month after the accident our attorney went into another AutoZone (in a different STATE) only to find that they still had this DANGEROUS HOIST on display. Only they had car jacks sitting on the base of it, in hopes to help stabilize it. Again, NO stabilizing legs on it!!! Their corporate office is in Memphis & they act as if it was our fault that one of their employees placed this DANGEROUS HOIST on display WITHOUT its stabalizing legs & have done NOTHING to help us with his medical bills or ANYTHING! I have a pic of the Hoist that fell on him (except the stabalizing legs are on it in the pic). The Hoist sat only on the small rectangle with 4 wheels in the back! The stabalizing legs were standing UPRIGHT in the storage position. Which means it should have been in a closet somewhere, NOT on their MAIN floor! He was 2yrs old at the time of the accident. I tried to make a long story, short .
Januari Linzy on August 26th, 2009 at 8:53 pm | Link
Here’s the thing about your complaint. I am a current employee of autozone and I understand your frustration, but like the guy at mcdonalds you give a hard time to put yourself in his or her shoes for a minute before you try to pass judgement on his or her actions. Autozone as a company only cares about PROFIT atleast in my district its that way. We as managers have to cater to every cry baby that walks thru the door, or we could lose our job becuase of your complaint no matter how small. It doesn’t matter if we have been loyal, or made the company xxx amount of profit, or been a model employee. Why is everypone so damn mean anymore when they walk in the store? I didn’t break your vehicle you did or the manufacturer made a sorry product, don’t talk to me like some punk or act like I’m taking too much of your time to get the details about your car like engine size god forbid I ask that. It used to be in this great nation we live in that you didn’t jeopardize another man or womans livelihood that they support there family with. But now its the burger king generation “my way right away” bullcrap take a moment and realize what your doing to someone confront the guy or gal right then about there behavior but think first please. Autozone puts pressure on us to sell you all the extras or ELSE!! Our job may look easy but you do not understand the demands that are placed on our shoulders every day by the company. We are like bastard children who rarely get praise but are expected to be obedient and loyal with no expectations of a return gesture of I care from the company. I could go on and on maybe I will later- shawn
shawn hunter on August 29th, 2009 at 11:19 am | Link
“But now its the burger king generation “my way right away” bullcrap take a moment and realize what your doing to someone confront the guy or gal right then about there behavior but think first please.”
Oh I LOVE these people!
Q: “Why’s it so expensive?”
A: Remember when you were giving the service writer rowdy lip yesterday? Yep that cost you an extra $10 PER hour. Yes, we’re allowed to do this, no, there is no owner you can talk to about this, YOU WERE MOUTHING OFF TO HIM. Fine, don’t pay, we’ll just throw a price on it and leave it out front.
The joys of small business. Never disrespect the people who you ask to fix things. We don’t get even, we get pricey.
Hell I even have a friend that has a metal sign that states: “Shop rate $120 an hour.” on his entrance. People give him crap, he points to the sign.
Andrew Medina on August 29th, 2009 at 12:24 pm | Link
Ok here’s some more about AutoZone those of you out there who hate us AutoZoners… NEWSFLASH!! we don’t like you either. I know its cruel to say but its true. For all the owners of clunkers get rid of them already with your duct tape and chicken wire holding your ****ty clunker together and you want us to pull a miracle out of our butt to fix it. Get real, if I had a nickle for every time a customer wanted me to go fix there car for them I would own the company already. We are not a garage and the more we do to your car the more we starve the garage owner down the street, the little guy trying to feed his family. The company insists we perform small maint. like batteries or headlights or air filters. But if I break your vehicle in the process watch out lawsuit and possibly my job even though I was trying to help you. If I refuse complaint and then fired. I myself have the knowledge to fix your car but I don’t get paid mechanic wages and you the customer want everything for free. So think about this before you skip the garage down the road get to know him and maybe your car will be fixed for a change. -Shawn
shawn hunter on August 30th, 2009 at 7:25 am | Link
Shawn….. I love you…..
Andrew Medina on August 30th, 2009 at 7:46 am | Link
Ok I have read the varying forums on different car clubs and truck clubs, may you find this comment I am about to write informative …….
As an autozOne employee I guarantee you that number one you don’t have the balls to come into my store and say the nutless rants you post on your car club forum job be damned I would escort you out on your butt dragging you back to your P.O.S car unconcious.. Number two Who cares what car or truck you drive if your vehicle is your identity then your lacking substance. Number three remember you are being helped by a human being fully capable of making a freakin mistake or are you all perfect?? Never made a mistake then your name must be jesus and unless your mexican that’s impossible, by the way is where most of our parts come from and China, and taiwan, and every where else. I the employee cannot choose the quality of the parts I sell, I am always honest with my customers about past return rate and reliability. Classifying everyone who works for autozOne as stupid or incapable is like me saying everyone who forgets to change there air filter is a moron, its not a fair statement. Go wherever you want for your parts, its a free country. I just want a paycheck and try to make it thru the day without some moron trying to make me regret clocking in that day. I want to help you the customer but damn your egos and personal insecurities. By the way GUYS don’t give me an attitude becuase you sent or bring with you, your wife or gf and she’s dressed slutty and I happen to notice or take a 2nd glance. Don’t puff up and try to make me sound dumb about a mechanical subject to make you feel secure and like your the man. I could pop your ego in front of your lady one dayand make you look like the dumbass . You know who you are think before you speak…
shawn hunter on August 30th, 2009 at 9:27 pm | Link
DOSENT THE GENERAL PUBLIC KNOW THAT AUTO ZONE IS AN AUTO PARTS AND SUPPLIES HOUSE NOT A SERVICE GARAGE LIKE SEARS , FIRESTONE OR GOODYEAR. SO WHY DO THEY EXPECT PARTS INSTALLESD/ ISN’T THE CONCEPT OF “DO IT YOURSELF” UNDERSTOOD?? IF YOU SHOP AT HOME DEPOT OR LOWES, YOU BUY THE SUPPLIES YOU NEED AND GET ADVICE ON HOW TO HANDLE OR INSTALL THE ITEMS, OR……YOU CONTRACT THEM TO INSTALL THE WINDOWS OR WOOD FLOORING, CARPETING OR TILE BY A PROFESSIONAL AND PAY FOR THEIR SERVICE SEPARATELY! THE OPTION IS YOURS. WHY THEN IS AUTOZONE EXPECTED TO DIAGNOIS CAR PROBLEMS AND INSTALL BATTERIES? THEY ARE NOT A REGISTERED REPAIR FACILITY. I OWN AN AUTO REPAIR SHOP AND USE MY LOCAL AUTOZONE FOR PARTS, AND THEY IN RETURN REFER CUSTOMERS WHO BUY PARTS FROM THEM TO ME FOR PROFESSIONAL INSTALLATION IF THE CUSTOMER IS NOT SURE THEY CAN DO THE JOB CORRECTLY OR HAVE THE PROPER TOOLS TO DO THE JOB. I DO NOT SELL PARTS AND THEY DON’T SELL SERVICE! ONCE THIS IS UNDERSTOOD BY THE PUBLIC, THEY WILL HAVE LESS COMLAINTS. YOU CANNOT GO TO ANY INDEPENDANT PARTS HOUSE AND ASK THEM FOR INSTALLATION! LEAVE AUTOZONE ALONE AND LET THEM PROVIDE THE PARTS AND LEAVE THE SERVICE TO THE INDEPENDANT GARAGES
BIG BOB I on October 3rd, 2009 at 2:22 pm | Link
AutoZone service! First off AutoZone is a parts store not a service center! Customers day after day come in and always ask what is the cheapest what ever. Never thinking that it may mean the wrong part! Yes the clerk should get her the the right battery, but I wish people would understand first the install is free and is not preformed by someone who is ASA certified. That said service is to sell the right parts not the install.
Jim Mangum on December 1st, 2009 at 9:20 pm | Link
I think that if AutoZone is going to advertise the fact that its employees will install batteries, then said employees should be trained on how to install batteries. I have been to two Auto Zones in the last three days, and in both cases, the employee had no idea how to install a battery. The first guy installed the battery so badly that the connections came loose by the time I got home. The second guy dropped about a dozen sockets from a socket wrench set into my engine when he opened the tool box in the air over the engine! then he had to fish them out for a half hour. Obviously he had never opened that box before, and thus it is probable he had never installed a battery before.
I will never go to Auto Zone for any reason ever again.
shannonstoney on December 13th, 2009 at 6:16 pm | Link
Why do people think ASE certs are so great? It means you paid to take a test and happened to pass.There is no schooling involved.Also most company’s pay more for the cert as motivation Autoxone does not.It makes them look good and nothing else.I have worked for Autozone for 3 years and make less than $11 dollars an hour.Now you want me to do all this free stuff and blame me when something goes wrong.Umm… do you know how much a mechanic makes? A hell of a lot more than me. But you don’t want to pay for the service to be done by a professional.You want it done cheap and fast.Hello!!! You get what you freakin pay for!!!!!!Know what really gets me? You people who have Lexus,Mercedes,Hummers ect. but bitch about the price of parts!!!!Hello what were you thinking when you bought the damn thing?By the way if you come in and want parts don’t say “I don’t know it’s the blue one out there” I am not a physic know at least the year make and model.By the way a “thank you” is all we really want. If you approach the people behind the counter in a couteous fashion believe me they will do what it takes to get the job done.Treat us the way you would want to be treated.And don;t bitch to us about prices! We don’t make them bitch to some one that gets paid to do something about it!! I am helpless to change the price on oil,batteries ect….I will get you the right product and help with info but don;t yell at me about prices.Do you really think it will make a differance bitching at me? Call corperate.
Shelly on December 18th, 2009 at 12:35 pm | Link
shannonstoney:
AutoZone does pay for ASE testing, if you think it is so easy, take it and pass it. AutoZone is also going to pay for me to recertify my mastertech.
………………………………………………………………….
I am a burned out tech turned PSM at AutoZone. One thing I will say is most AutoZone employees will do nothing extra unless it means extra money in there pocket at the same time.
I have only been with the zone about 18 months, I have come in on days off to do plan-o-grams (for no pay), I always show up when called to my store or other stores as a loaner zoner if someone didn’t show, I always clock in 10-15 minutes early, I alway do what I can to help a customer. When a customer only knows there car is blue I go out to the car. Most customers don’t mind waiting aslong as they get the same service as the one I am currently helping.
I have had 3-4 people call corp to complement my service and never had one call in to complain.
I learn all I can and take all the test and certifications I can, sometimes even training on my days off (For no pay).
When my DM calls me to handle a problem or give me a task, the only words out of my mouth are “It will be handled” and he knows he can count on that.
I never say “Thats not my problem” All problems in the store are my problems.
One time as a loaner zoner I caught a red shirt taking home good battery cores and got my shrink buster award.
You are all thinking at this point, WHY?
Like I said I have been there 18 months, I am making $2.40 more an hour then I started at and about to get my own store.
AZ does notice people that : “GO THE EXTRA MILE”
extramilersG on December 25th, 2009 at 8:47 pm | Link
All I can say is that your judging all Autozone stores by one employee? I honestly believe Autozone is the best parts store out there the ones in our area are superb so to judge all by one employees actions is pretty juvenile.
D. Weaver on January 12th, 2010 at 9:24 am | Link
i work for an auto zone store in IL. i caught a shoplifter in our store as he was exiting, 3 months later i’m being told that i will receive nothing for being a “Shrinkbuster” and doing my job, not even the pin. i have been told that not all incidents get rewarded. this is not what i was told when hired nor did i or any of my fellow workers find anywhere this to be true. i WAS under the belief ( along with co-workers) that if you were doing your job and “shrinkbuster” came into play you were rewarded. please clarify this for me.
thank you
terry on January 13th, 2010 at 3:12 pm | Link
DIY = DO IT YOURSELF! Mechanic on duty= mechanic on duty, ase certified in a parts store means “Parts Certified” not “Mechanic certified” and it would be nice to have the right info to look up the right price,how is a parts person supposed to know every engine of every car of every year and whether it is a four wheel or two wheel drive , we do not know because we do not own your vehicle. your grocer does not ask u what u like to eat because it does not matter to what they sell it just goes in the oven or microwave there is a big difference. We install the best we can and we do not get anything but satisfaction out of it! we cannot give you the right parts unless u give the right information remember WE DO NOT DRIVE OR OWN YOUR VEHICLE
puff on January 15th, 2010 at 9:20 pm | Link
see i love all these people complaining how horrible AZ employees are. However, you think im a bad Employee, Then you must be a bad CUSTOMER.
Everyday we have dozens upon dozen or warrenty swaps for brake pads. Its my job to make sure that the pads you are returning Are Valucrap, Duralast, Duralst Gold and Duralast Gold Cmax Ceramics.
Its really not hard to tell. And everyday i have customers who return their brake pads that say NISSAN, or FORD or HONDA on them. I will not give you your money back. Simple as that. Stop trying to screw over us, we are not stupid.
There have been multiple times where i have been threatened, tools thrown at me, and 1 time someone pulled a gun on me to show that i am Clearly wrong about a newly warrentied item. I DONT CARE!!!! you are not getting your money back, and i WILL NOT SWAP PARTS WHEN THEY ARE CLEARLY WRONG. So shove it.
Awesome Zoner on January 31st, 2010 at 7:22 pm | Link
Send her to store 1456 in Pas tx she will be very taken care of brother
Javier on February 8th, 2010 at 9:11 am | Link
Quit your whining!!!!!! We sell parts. Garages install parts. The wrong information will get you the wrong part every time. We have to know alot of stuff and none of us know it all. Everyone wants something for nothing. You get what you pay for….free service. We don’t make much and don’t get anything extra, maybe $3 per person to throw ourselves a Christmas party. Our customers are not happy when they walk in the door because their car is broke, how much abuse can we take? I will get you the right parts. I will be very polite with you. I will do your warranty and ring you up properly. I will not install your car parts! When you buy toilet paper does the store clerk wipe your butt for you?
azgirl on February 18th, 2010 at 6:10 pm | Link