NEVER AGAIN!

I call for HP tech assist because tee screen says do not turn off or restart. The tech (a total jerk) says I must have screwed up the restore (I think because I am a woman but whatever.) So fine, I redo the entire restore. It gets tote same stupid HP screen and I “let it run” as the jerk said to. It sits for 10 hours on the HP screen overnight. Fine, I call the techs again. Nice lady goes through and takes control of the system, runs every test she can think of.

It is STILL running at dial-up speed. The whole system. She makes me take out the RAM and clean it. She says that should fix it and to call back if it doesn’t. It didn’t. I call back. the 4th tech says to try downloading new drivers…then she put me on hold and hung up on me when the SATA firmware update required a boot disk.

So I am now on hold with the 5th tech. I have demanded a supervisor. They said one will call me back. I said no. I want to speak with someone now. Hmph. I have now spent almost 12 hours with HP for a 4 month old computer problem. None of them have any cool how to fix it. The first tech was not in India….how I got him, I have no idea.

I now hate HP (FYI Dell is just as bad….). I will never buy their products again. I have spent $1400 on a computer and a total of 12 hours on the phone with them and taken it to twice to a computer repair service here. No one knows what is wrong but HP won’t fix it or replace it. I may file for lemon policy or small claims court if they continue to refuse to honor the manufacturer warranty.

I am typing this while on hold for (honestly, at least the 25th) time.

Woke up, realized that the ****tiness of my new computer had severely gotten worse since the night before.

Figured somethings out, decided that my graphics card was overheating. I saw it reach 125*C. That’s 25 degrees over boiling point. How the **** i’m still on the computer typing this, i don’t know. I have a home fan pointing at the board making it run at 65degrees while i type this.

So about 11 o clock i called. . . Some asshole … ended up hanging up maybe two hours later. Called back at 3:30 once I had gotten un-pissed. Right now it is 8:39 and i’ve been on the phone the whole time. I’ve had the chance to eat lunch between calls, and eat dinner while a supervisor had me on hold for 40 minutes.

He took me off hold after 40 minutes… to tell me i need to schedule an appointment on monday. I told him no, i didn’t just wait 40 minutes for that, and that I wanted to speak to somebody at the hardware department directly (instead of using him as a middleman.)
He said he couldn’t unless the problem is isolated(i know its the graphics but he still doesn’t listen). I told him “You told me you’re the highest person available right now, so you can do whatever you need to do. Either forward me to the hardware department, or forward me to anyone who is above you.”

he ****ing hung up

just talked to a nice lady 15 minutes ago. She said he was transferring me but he ‘accidentally’ disconnected. She said she’s gonna transfer me (hopefully to where i want to go). Lets see what happens.

I am an IT engineer, who on occaison had to call HP support to verify an OEM install that the system deemed invalid. You can call me an “ugly American” which I am neither but the level of service was astonishingly bad. Having to speak to 6 different persons in 5 departments for 2 hours to verify a factory installed software license is the epitome of incompetence by HP. All this was through partner support. I can only image what the end user has to put up when they call.

Do yourself a favor, get a local IT guy to come in and fix your computer. You may have to invest $49.95 but you will save it on bloodpressure medications and tranquilizers.