Warning, if you are thinking of buying anything from HP please be aware that their technical support is horrible. Three techs and 6 hours later my printer still does not work. If HP can’t hire people who speak English and know their own products I can’t support them. Worst tech support I have ever experienced. Stay away from HP products
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You think we’re perfect? Half the time its an error between the chair and the computer. Did you bother reading the instructions? I bet you were rude to us too. We try our best working long hours, dealing with hundreds of ignorant people daily. I hope the printer bursts into flames.
HP Tech Support on November 3rd, 2008 at 10:41 am | Link
“Help, my printer is on fire” lulz
weestromrider on November 3rd, 2008 at 11:44 am | Link
Here is an idea: Get the Hindi Rosetta Stone and learn to speak in broken Hindi like the Indian CS HP reps speak in broken English. Then when you call speak to them in broken Hindi but insist that they talk to you in broken English.
…should be fun!
JT on November 3rd, 2008 at 11:59 am | Link
If you flat out ask for an english speaking agent, they are required to send you to one.
Problem solved!
amyrose on November 3rd, 2008 at 3:14 pm | Link
STOP blaming your customers! I have had two recent incounters with HP support both were so bad I threw the printer our and bought a Toshiba.
I WILL NEVER AGAIN BUY ANY HP PRODUCT. The nonscense I was put through repeated was clearly designed to make me go away. Which I did perminately.
Jack on November 3rd, 2008 at 4:08 pm | Link
HP IS HORIBBLE, my computer broke and the guy on the other line did not know what is a heatsink, barely speak english and thanks to them i did not have my computer for 3 months.
WHAT YOU NEED TO DO
When it passed 2 months without my computer and sending them the computer 3 times, i wrote a very angry letter to the president of HP, on their website, the next day a person from CALIFORNIA called me and got everything resolved very fast. They ended up giving me a brand new custom computer, because of those Indian imbeciles on the other line could not solve a simple problem
HP SUCKS on November 3rd, 2008 at 4:41 pm | Link
HP, I dislike my printer so much I want to give to someone I don’t like, and let them have the problems. Hp has inverted a ink and paper user too. You can buy a printer for what their ink costs, and the paper I’ve wasted. So that’s what I did, now I just toss it when it doesn’t work, and it will still cost me less them HP. I know three people that also have had problems with HP and they feel the same. Joe
Joe on November 3rd, 2008 at 4:54 pm | Link
Depending on what time of the day it is, I can understand utilizing overseas CSR. Some businesses offer 24hr support and it’s logical to transfer calls to foreign agents if one of the benefits of working there is no night hours or weekends. Ask for someone who speaks English if you really can’t understand them, but don’t be rude about it. I once had a man who had the nerve to ask me where I was located and then proceeded to use racial slurs. My company’s located in the States and I speak perfect English, but the guy’s still a racist bastard.
Wendy on November 3rd, 2008 at 9:36 pm | Link
2+ hours of my life I will never get back. My DVD drive was DOA in a new computer. 40 min on the phone and I finally put a disc in the drive and held the phone so the tech (and I use that phrase lightly) could hear the drive grinding the disc. They scheduled a replacement. 3 weeks later, I called in to find out what happened - the sent it to an address that was where I lived 3 years ago - I had even verified my new address. 40 more minutes on the phone and a new drive was sent out - again it went to that same old address. Here it is today, 45 min on the phone and counting, to get my address updated again. The idiots transfered me to the same department 3 times. I will NEVER buy an HP again and it’s 100% due to their tech support - what a waste of my time
Joe on November 12th, 2008 at 2:54 pm | Link
I resell HP products and have had customers return two different Photosmart printers. Each one took over 2 hours with tech support to get replaced. What a major pain!
Then I had a bad cartridge…it didn’t work in three different printers. I called, they had me go through a pile of stuff. After 45 minutes I was so frustrated, I hung up. Then I called again. I did the same troubleshooting, another 45 minutes. Still wouldn’t replace the cartridge; escalated it to the top guys who are supposed to call me within 48 hours. I cannot believe a company can survive with this quality of support.
anonymous on December 2nd, 2008 at 8:21 pm | Link
Recently my monitor went on the fritz, and i called the support and after repeating myself to a computer i reached someone caused i just kept saying the same word over and over until it direct linked me to a actual person. The lady asked me my name and my phone number and i asked her why she needed my phone number i called her and than as rude as possible she said ” if you dont want my help thats fine” and than hangs up on me… That is great customer service for a top 500 company!!! KEEP UP THE GREAT WORK
MADINAMERICA on December 8th, 2008 at 10:57 pm | Link
Desktop was not loaded correctly. Called support the same day I received the computer. After being on hold for 20 minutes just to speak with someone I had to repeat myself no less than three times with each one of her questions. I was told there was no support for my desktop and that she would not help me unless I wanted to pay for the service. I asked her to spell her name so I could work with the Tiger Direct to get this straightened out - she refused to give me any further information. She was rude and inconsiderate. Could not speak clearly and definately could not understand English very well. My last question to her was: So you are refusing to give me information to straighten out a problem with your computer? Her answer was “YES”. I called back to speak with a manager - he also refused to speak to me. I would strongly suggest not purchasing anything from HP or Tiger Direct. This entire problem could have been handled in a completely different manner if HP had been willing to work with me as a consumer of their product. Computer was returned and I am filing a complaint with the BBB.
anonymous on December 9th, 2008 at 2:08 pm | Link