My Biggest Complaint About HP Technical Support

45 Comments

1. You think we’re perfect? Half the time its an error between the chair and the computer. Did you bother reading the instructions? I bet you were rude to us too. We try our best working long hours, dealing with hundreds of ignorant people daily. I hope the printer bursts into flames.

   HP Tech Support on November 3rd, 2008 at 10:41 am | Link

2. “Help, my printer is on fire” lulz

   weestromrider on November 3rd, 2008 at 11:44 am | Link

3. Here is an idea: Get the Hindi Rosetta Stone and learn to speak in broken Hindi like the Indian CS HP reps speak in broken English. Then when you call speak to them in broken Hindi but insist that they talk to you in broken English.

   …should be fun!

   JT on November 3rd, 2008 at 11:59 am | Link

4. If you flat out ask for an english speaking agent, they are required to send you to one.

   Problem solved!

   amyrose on November 3rd, 2008 at 3:14 pm | Link

5. STOP blaming your customers! I have had two recent incounters with HP support both were so bad I threw the printer our and bought a Toshiba.

   I WILL NEVER AGAIN BUY ANY HP PRODUCT. The nonscense I was put through repeated was clearly designed to make me go away. Which I did perminately.

   Jack on November 3rd, 2008 at 4:08 pm | Link

6. HP IS HORIBBLE, my computer broke and the guy on the other line did not know what is a heatsink, barely speak english and thanks to them i did not have my computer for 3 months.

   WHAT YOU NEED TO DO

   When it passed 2 months without my computer and sending them the computer 3 times, i wrote a very angry letter to the president of HP, on their website, the next day a person from CALIFORNIA called me and got everything resolved very fast. They ended up giving me a brand new custom computer, because of those Indian imbeciles on the other line could not solve a simple problem

   HP SUCKS on November 3rd, 2008 at 4:41 pm | Link

7. HP, I dislike my printer so much I want to give to someone I don’t like, and let them have the problems. Hp has inverted a ink and paper user too. You can buy a printer for what their ink costs, and the paper I’ve wasted. So that’s what I did, now I just toss it when it doesn’t work, and it will still cost me less them HP. I know three people that also have had problems with HP and they feel the same. Joe

   Joe on November 3rd, 2008 at 4:54 pm | Link

8. Depending on what time of the day it is, I can understand utilizing overseas CSR. Some businesses offer 24hr support and it’s logical to transfer calls to foreign agents if one of the benefits of working there is no night hours or weekends. Ask for someone who speaks English if you really can’t understand them, but don’t be rude about it. I once had a man who had the nerve to ask me where I was located and then proceeded to use racial slurs. My company’s located in the States and I speak perfect English, but the guy’s still a racist bastard.

   Wendy on November 3rd, 2008 at 9:36 pm | Link

9. 2+ hours of my life I will never get back. My DVD drive was DOA in a new computer. 40 min on the phone and I finally put a disc in the drive and held the phone so the tech (and I use that phrase lightly) could hear the drive grinding the disc. They scheduled a replacement. 3 weeks later, I called in to find out what happened - the sent it to an address that was where I lived 3 years ago - I had even verified my new address. 40 more minutes on the phone and a new drive was sent out - again it went to that same old address. Here it is today, 45 min on the phone and counting, to get my address updated again. The idiots transfered me to the same department 3 times. I will NEVER buy an HP again and it’s 100% due to their tech support - what a waste of my time

   Joe on November 12th, 2008 at 2:54 pm | Link

10. I resell HP products and have had customers return two different Photosmart printers. Each one took over 2 hours with tech support to get replaced. What a major pain!

    Then I had a bad cartridge…it didn’t work in three different printers. I called, they had me go through a pile of stuff. After 45 minutes I was so frustrated, I hung up. Then I called again. I did the same troubleshooting, another 45 minutes. Still wouldn’t replace the cartridge; escalated it to the top guys who are supposed to call me within 48 hours. I cannot believe a company can survive with this quality of support.

    anonymous on December 2nd, 2008 at 8:21 pm | Link

11. Recently my monitor went on the fritz, and i called the support and after repeating myself to a computer i reached someone caused i just kept saying the same word over and over until it direct linked me to a actual person. The lady asked me my name and my phone number and i asked her why she needed my phone number i called her and than as rude as possible she said ” if you dont want my help thats fine” and than hangs up on me… That is great customer service for a top 500 company!!! KEEP UP THE GREAT WORK

    MADINAMERICA on December 8th, 2008 at 10:57 pm | Link

12. Desktop was not loaded correctly. Called support the same day I received the computer. After being on hold for 20 minutes just to speak with someone I had to repeat myself no less than three times with each one of her questions. I was told there was no support for my desktop and that she would not help me unless I wanted to pay for the service. I asked her to spell her name so I could work with the Tiger Direct to get this straightened out - she refused to give me any further information. She was rude and inconsiderate. Could not speak clearly and definately could not understand English very well. My last question to her was: So you are refusing to give me information to straighten out a problem with your computer? Her answer was “YES”. I called back to speak with a manager - he also refused to speak to me. I would strongly suggest not purchasing anything from HP or Tiger Direct. This entire problem could have been handled in a completely different manner if HP had been willing to work with me as a consumer of their product. Computer was returned and I am filing a complaint with the BBB.

    anonymous on December 9th, 2008 at 2:08 pm | Link

13. I tried to read on the comments about the tech support.Its really offending how racism gets on the issue here. It’s okay to tell the person that you could not understand his accent. Most of the time customers are also rude onset of the call and would be asking to be transferred to someone who is in the US and using offensive words. I just hope that also the people from US would realize why do companies like HP would require human capital overseas, its not just because it’s cheaper. It is also because nobody in the US would like to be employed in a job that would have to deal with long hours on the phone dealing with different irate customers and take those offensive words. Try to think of yourself in the CSR’s pointview.

    jhen_23 on February 18th, 2009 at 6:40 pm | Link

14. Horrible HP response to call. Over two hours on hold and with no assistance. Then I went to chat online which turned out to be no help. After 45 minutes listing my problem, giving ser, model# Operating system, etc and problem she had me go into the control panel, power options and then told me to select an option I did not have. When I told her I didn’t have that option, there was no reply. I asked if she was still there and again no reply. I waited for 15 minutes and then saved the chat log and exited the ‘help’.

    Keith on February 24th, 2009 at 3:55 pm | Link

15. Worst product support ever! Don’t ever buy HP. Their hardware is terrific but their software is impossible and they can’t fix it! The support center in India could care less about you.

    Doug Weisz on April 13th, 2009 at 11:01 am | Link

16. My laptop screen has lines.. can’t see anything. Purchased this laptop five months back and not working now. Sent to HP Tech support and they sent it back saying something felt on it. Nothing was dropped on the laptop. Since then I been call then every other day but can never get to my case manager. I been leaaving messages for him to call me, but no call back from him.

    ********Never buy HP********************

    Jay on April 30th, 2009 at 12:47 pm | Link

17. Goes both ways, I’m not rude to them, but they can get snippy - the Filipino chicks for one. And yeah, it gets a little annoying having to give your serial number, model #, etc, half a dozen times. Don’t shop HP, problem solved…especially if you’re looking for a printer for your Mac. Worst drivers ever, and woe should you have to call them…kiss about two or more hours goodbye. If it says “Photosmart”, stay away!

    Lee on May 6th, 2009 at 1:17 am | Link

18. HP support really sucks ! I have problem with my HP 16 GB SDHC card and here is what they replied to me !!

    “it seems that the issue is related with HP 16 GB Secure Digital (SDHC) Card. We have no expertise regarding HP 16 GB Secure Digital (SDHC) Card. So please contact with the manufacturer of this product..” - HP Total Care (June 1, 2009)

    It’s ridiculous !! who is the manufacture of HP Products ? I think they didn’t think nor proof-read when they replied my email !!!

    Stay away from HP Products !

    Betty on June 2nd, 2009 at 10:51 am | Link

19. I am a business PC and networking professional that supports clients in SF and NV, and I am no longer recommending ANY HP products because of the remarkable lack of professional technical support for their desktop PC’s and other products, including their particularly awfull printers, notebooks, and servers.

    My last call to HP tech support went like this. I had problems with some XP drivers for a new HP PC that had to be backwards compatible for a cleints specific needs. HP’s site has all the appropriate XP drivers for the model in question - but I couldn’t download all of them at the time from the HP site because of some problems on their end.

    When I called HP tech support, I was shocked at the lies from the agent on the phone. The man lied to me no less than nine times. I didn’t feel like arguing with him, you know the old saying, never agure with a pig, it just frustrates the pig and makes you look like an idiot. So eventually, when he hit lie number nine, I jsut hung-up on him.

    Eventually I got the PC in question up and running - despite the bad and incorrect information from their tech support people. You simply can not rely on ANYTHING their tech support says. Attempts to file a complaint with HP were even less sucessful. HP does not value it’s customers and lies outright when they claim “your compleate satisfaction is our #1 goal”.

    Taking your money and leaving you twisting in the wind is their only real goal. Buyer beware of this company.

    Todd Phillips, MCP on August 3rd, 2009 at 9:34 am | Link

20. I bought a laptop in 2008, in least than 6 months the laptop went 3 times to HP Service and they changed cables, memory and other stuff. Some months later and still least than a year after I bought it, the touch pad did not work. They told me I have to pay $318.86 even with the laptop under warranty because they said I broke it. And just because they said that I have to pay. With a low quality laptop because any other laptop o computer I bought before had going to go to service EVER. When I complaint about it and asked for a Supervisor who can explain that to me in Spanish they said: in 24 hours someone speaking Spanish is going to call you. One week later I was still waiting… When they finally call me they just repeat the same: you broke it. Therefore because they said it I have to pay.

    Ana on August 11th, 2009 at 3:54 pm | Link

21. ive never experienced a worse technical situation than dealing with HP technical support. literally i was on the phone for 2 hours twice in one day with these people and there was still no solution to my problem. i was on the phone for FOURR hours with people that barely spoke english. i am beyond dissatissfied with HP i will never ever buy another HP product again. and i advise that others do the same because they are nothing but headaches and problems and waiting on the phone for four freaking hours. ive never heard anything like that in my life. i am absolutely going to go out of my way to complain about hp and make others aware of the terrible support they give their customers!

    anonymous on September 9th, 2009 at 5:20 am | Link

22. be very careful of using hp phone tech support. the technician stole my credit card info and used it to purchase a bunch of porn stuff before i caught it. crazy, i knew the support probably wouldn’t be worth the price, which it wasn’t, but I never expected that!

    cs on October 16th, 2009 at 8:32 pm | Link

23. Bought an HP mini about a month ago and it suddenly stopped connecting to the internet. All of the other computers here (6) connect just fine. After being transferred a few times, waiting on hold, finally was connected with someone with a very thick accent. Very frustrated, asking them to repeat the instructions, needless to say, was on the phone forever! The one concern I had was they asked to take remote control over one of my other working computers that had absolutely nothing to do with this issue and wasn’t even an HP system. There was no way I was authorizing their tech support to connect to my network and do anything funny like collect information.

    Anti-HP on November 10th, 2009 at 3:29 pm | Link

24. Bought a HP G60-445DX Notebook in 7/2009 with Vista on it under Windows 7 Upgrade program. Installed the upgrade and though I should burn recovery disk in case of problems down the road. The computer would stop working while trying to verify Disk 1. Tried 4 times to burn a disk and failed all 4 times. Contacted support by email and was told the computer was under warranty and the recovery disk would be provided. A customer support person called me 2 days later stating if I wanted the recovery disk I would have to pay for them. Argue with the person for awhile and ask to talk to a supervisor — that person was the supervisor and said HP policy is to charge for the disk since I upgraded the operating system. Beware try to burn recovery disk prior to upgrading the system or you will pay.

    Mike on November 28th, 2009 at 10:56 am | Link

25. Mike, I feel your pain.. I bought a HP laptop at Best Buy and. knowing how screwed up the computer business is, I asked the salesman what kind of DVDs I should buy to burn with the HP laptop. You gotta laugh, he recommended the SONY +DVDs, not the HP DVDs. The Sony DVDs have worked everytime..I have burned over 100 DVDs with the HP laptop. Sony DVDs never fail. Since I have a HP laptop, why not try HP DVDs, I did. The HP DVDs are fine if you don’t fill the DVD to it’s max capacity. The HP DVDs with not accept data to the specified limit with a HP laptop.

    Henry Preston on December 14th, 2009 at 9:55 pm | Link

26. After reading all these horror stories, something to consider, if you are going to buy HP products, buy them from Sam’s Club. They have a 6 month return policy on all computers except Dell. That should tell you something. Some HP products work fine with w/o any help from HP tech support. I have a Windows 98 HP desktop computer and has worked fine all these years. Compaq was combined with HP. Compaq repair was terrible. The Compaq laptop was fine but I connected to a sorry data projector and it killed the sound board. Laptop was under warranty, but had to send it to repair three times before the repair center fixed it right.

    Henry Preston on December 14th, 2009 at 10:11 pm | Link

27. hp sucks

    justin on December 18th, 2009 at 3:45 pm | Link

28. it’s been 1 month i sent back my mini netbook , i been calling everyday, 2 hrs everyday, still calling today, alway tell me the same answer “back order of the parts”

    justin on December 18th, 2009 at 3:54 pm | Link

29. some body just hang up my phone after 2 hrs and 10 mins

    justin on December 18th, 2009 at 3:59 pm | Link

30. Hp tech support will waste your time. They always want to connect to your computer and take control of it. Never, under any circumstances let them do this. Just tell them to tell you what they want you to do and you will do it yourself. If you let them go on your computer they will ruin your system and look at/copy personal information and files. Also never call them on your cell phone because they will use up all your minutes!

    larry on January 1st, 2010 at 5:43 pm | Link

31. No I don’t think I am perfect, I need help that’s what I am calling you for. Just because I don’t have that cheatsheet you are reading from does not make me ignorant. Trust me you are not that smart either otherwise our calls would not last 2 hours.

    I am an IT engineer, who on occaison had to call HP support to verify an OEM install that the system deemed invalid. You can call me an “ugly American” which I am neither but the level of service was astonishingly bad. Having to speak to 6 different persons in 5 departments for 2 hours to verify a factory installed software license is the epitome of incompetence by HP. All this was through partner support. I can only image what the end user has to put up when they call.

    Do yourself a favor, get a local IT guy to come in and fix your computer. You may have to invest $49.95 but you will save it on bloodpressure medications and tranquilizers.

    cyberwoman on January 21st, 2010 at 12:38 pm | Link

32. I pruchase DELLs, only purchased one HP and hated it. I am fixing a family members machine and the restore creation falled and would not let you recreate it. When I called support they seemed as if they had a script and did not understand english. It was the worst waste of time in the last 10 years. 2 hours on the phone to have them sell products, asked for a supervisor and they put me on hold. Called back and asked for another one, and they told me I was out of luck. I guess if you work in INDIA and want to keep working you need to keep the US customer away from management….. no compliants you look good.

    KMW on February 5th, 2010 at 9:46 am | Link

33. I could write a whole page rant for each one of these paragraphs.

    I am typing this while on hold for (honestly, at least the 25th) time.

    Woke up, realized that the ****tiness of my new computer had severely gotten worse since the night before.

    Figured somethings out, decided that my graphics card was overheating. I saw it reach 125*C. That’s 25 degrees over boiling point. How the **** i’m still on the computer typing this, i don’t know. I have a home fan pointing at the board making it run at 65degrees while i type this.

    So about 11 o clock i called. . . Some asshole … ended up hanging up maybe two hours later. Called back at 3:30 once I had gotten un-pissed. Right now it is 8:39 and i’ve been on the phone the whole time. I’ve had the chance to eat lunch between calls, and eat dinner while a supervisor had me on hold for 40 minutes.

    He took me off hold after 40 minutes… to tell me i need to schedule an appointment on monday. I told him no, i didn’t just wait 40 minutes for that, and that I wanted to speak to somebody at the hardware department directly (instead of using him as a middleman.)
    He said he couldn’t unless the problem is isolated(i know its the graphics but he still doesn’t listen). I told him “You told me you’re the highest person available right now, so you can do whatever you need to do. Either forward me to the hardware department, or forward me to anyone who is above you.”

    he ****ing hung up

    just talked to a nice lady 15 minutes ago. She said he was transferring me but he ‘accidentally’ disconnected. She said she’s gonna transfer me (hopefully to where i want to go). Lets see what happens.

    rattleglans@gmail.com on March 20th, 2010 at 8:53 pm | Link

34. I bought the desktop (Pavilion) in December. Set it up December 27th. It has sucked from day 1. The only way to explain is that the whole system slows to a crawl when you try to do anything. Anything!!! I time how long it took to open the start menu by clicking on the Windows icon. 12.5 mins. That’s right. 12.5 minutes. So I called HP. 4 hours later they said it must be a Windows issue. So they charged me for restore disks because they no longer ship them with computers. Fine. The tech says if the recovery doesn’t work they will look at the hardware. Fine. I get the recovery disks (which btw do not have any directions and are not labeled correctly). Whatever. I figure out how to restore the system. The recovery completes and Windows is loading. An HP screen pops up and it sits there. How long? 5 hours.

    I call for HP tech assist because tee screen says do not turn off or restart. The tech (a total jerk) says I must have screwed up the restore (I think because I am a woman but whatever.) So fine, I redo the entire restore. It gets tote same stupid HP screen and I “let it run” as the jerk said to. It sits for 10 hours on the HP screen overnight. Fine, I call the techs again. Nice lady goes through and takes control of the system, runs every test she can think of.

    It is STILL running at dial-up speed. The whole system. She makes me take out the RAM and clean it. She says that should fix it and to call back if it doesn’t. It didn’t. I call back. the 4th tech says to try downloading new drivers…then she put me on hold and hung up on me when the SATA firmware update required a boot disk.

    So I am now on hold with the 5th tech. I have demanded a supervisor. They said one will call me back. I said no. I want to speak with someone now. Hmph. I have now spent almost 12 hours with HP for a 4 month old computer problem. None of them have any cool how to fix it. The first tech was not in India….how I got him, I have no idea.

    I now hate HP (FYI Dell is just as bad….). I will never buy their products again. I have spent $1400 on a computer and a total of 12 hours on the phone with them and taken it to twice to a computer repair service here. No one knows what is wrong but HP won’t fix it or replace it. I may file for lemon policy or small claims court if they continue to refuse to honor the manufacturer warranty.

    Hpishorrible on March 30th, 2010 at 3:24 pm | Link

35. Hpishorrible, we must have bought the same computer at the same time because my experience with both the computer AND with HP support is the same story as yours.

    NEVER AGAIN!

    HPSUCKSBUTT! on April 10th, 2010 at 2:58 pm | Link

36. Regarding an HP booby-trap installed on HP motherboards, doing a system restore or recovery often results in a “code purple.” Code purple renders your OS inoperable. 3 separate tech support “experts” flat-out lied to me over the course of 2 hours, saying my system could never be salvaged, and that I should purchase a newer HP. Several hours research on the web linked me with many, many victims of “code purple.” Finally found a solution, taking 5 minutes, that restored my computer to normal. Never will I buy from HP again. Thr issue is so ubiquitous that HP techies are undoubtedly aware of it, and yet refuse to offer legit assistance. Corporate, dishonest, immoral, possibly illegal greed.

    steve on November 14th, 2010 at 8:48 pm | Link

37. My 6 month old HP printer will not print in black with a new catridge. I called tech support, and tried several times to tell the tech that I have already went through the diagnostic steps, which tell me I need a new carrier. It was like talking to a wall. He wants me to spend another $32 on a print cartridge. He also could not tell me where to send this POS to for warranty service, and apparently did not understand. HP-you get what you pay for, $1 per day help sucks. Wasted 1 hour and 30 minutes.

    Time to throw out this POS, I don’t have time for this crap.

    Mean Gene on December 16th, 2010 at 4:33 pm | Link

38. Staples took care of my problem-new printer, no questions asked, when I told them what I went through

    Mean Gene on December 16th, 2010 at 6:24 pm | Link

39. Thanks for the forum. I’ve purchased 2 desktops and 3 Notebooks from HP for me and my wife over the past five years. Each time we’ve “upgraded” it had been in response to a crash that I couldn’t recover (I’m not a computer SME). The techies (GeekSquad, etc.) each time recommended purchasing a new mother board, which in the end was not the best course of action for us since a new computer cost only a few hundred more than the “necessary” upgrade. It wasn’t until today after getting a “code purple” on my desktop that I researched and understood that HP (under a MicroSoft thumb) actually incorporated code (antipiracy) that would disallow modifications or upgrades…not even additional memory!!! And so today I lost a ridiculous amount of work and had to purchase then install (actually re purchase and re install) multiple programs after doing a system restore. During my two hours on the phone with HP tech support I was finally able to get them to understand that all I wanted was a phone number to lodge a formal complaint…I ended up having to spell each letter of each word of each sentence using alpha-numeric designation (gotta love outsourcing). They only continued to quote that my warranty had expired and there were no other numbers for customer service. Of course the “error” has nothing to do with the warranty and HP is required to fix the problem as a result of a lawsuit. I got nowhere. Wow!! HP Customer No-Service (to quote Clark Howard). I wish I’d known years ago that HP had lost a lawsuit over this…I’d have never continued to do business with them. And now I will tell everyone to steer well clear of HP now that I know it’s okay to hold on to a computer for a few years. Five computers in five years and the two we have left are still subject to HP’s hugely successful business model: sell systems that require frequent updates which when installed damage the hardware or negate the operating system forcing the consumer to purchase additional hardware that shuts down the entire system requiring the consumer to purchase a complete new system.

    hpbusinessmodel on January 4th, 2011 at 3:27 pm | Link

40. The motherboard on my wife’s 11-month old computer died. Not wanting to bother with the joy that is HP customer service I went ahead and replaced the motherboard on my own. Put in a nice ASUS MB that fired up under Windows 7 like a charm. The system runs a bit faster now. About 3 weeks later Windows pops up and says that it is no longer genuine and that it needs to be activated. It directs me to call HP. I explained all this to the rep. He was genuinely nice for the first 10 minutes of the call.

    He then told me that I was under warranty, that he could not activate Windows, and that I needed to put the old motherboard back and then he would help me FedEx it to their repair center. I told him that was not acceptable as the computer was needed for work and it was working perfectly. He threatened that if I did not do as he said that he would invalidate my warranty on my computer and they would provide no further support. At this point I got loud and bit mean. What support is that? How are you helping me now? I ended up telling him to invalidate all of the warranties on all of my HP stuff, that I would never call them again, and that this would be my last HP purchase ever.

    I spent $118 dollars getting a genuine copy of Windows and reactivating my wife’s computer. I build computers as a hobby but was lazy when I got computers for my wife and son. I will build my own machines AND will only purchase full copies of Windows in the future. No more OEM.

    Alex on February 26th, 2011 at 5:15 pm | Link

41. I bought an HP Photosmart B209a all in one printer, a year and a half ago. Could not install the drivers from the CD they provided. So I assumed the printer was broken. Took it back the next day and exchanged it for another brand new one. Same problem. So I called Customer Service (OMG). It took at least 5 different phone calls and 27 hours to get this resolved!! And it still did not work correctly. In the end, the printer would Print and Photocopy, however in order to Scan I had to go through MS One and use their function to scan. The software was never correctly installed. My experience with the HP reps was good. They were all very professional. So I bought a new All in one plus Fax 6500n, a year and a half later. And again got an error message that required me to call CSR. This HP CSR was kinda salty and challenged me at every turn. But she got the job done. I gave a relative the Photosmart B209a and personally spent 7 hours installing the drivers. Called HP Tech Support and spent 2 hours on the phone with a very rude and unprofessional Rep. Who charged me $20, did one walk thru, told me the printer was broken (it wasn’t / had worked 2 days prior), tried to sell me a new $85 printer and hung up on me.

    I tried to make a formal complaint, HP makes it IMPOSSIBLE. I’ve had 5 HP Printers in 10 years.

    This is my last HP product, ever.

    Erica Hamm on May 7th, 2011 at 3:24 pm | Link

42. My laptop broke down within 1 year of purchase. I decided it should be fixed by HP since its on warranty. I checked the status of my warranty and it said it was expired in April (it should be in July though). I desputed the warranty, wrote them a letter, attached the receipt. And then i get letter asking me to send them receipt to verify the date. I send them two receipts (Paypal and newegg.com). Again no answer. I wrote them letter that my issue had to be resolved right now, because my warranty is about to expire and they need to fix my warranty in order for me to send it fixed. No answer again. I continued but with more meaner letters. I got response saying that my case has been escalated and warranty will be updated within 48 working hours. Again after 48 working hours there was no response. Eventually i gave them a call and they were keep transferring me, from India to USA rep to another USA rep, then i found out that the warranty was fixed (but now updated info apparently on their web site), so i started with my issue, but i found out they fixed the warranty under my name but for a different laptop (how is it even possible i send my receipts with the laptop name, model).Rep was nice though (god bless he was american).He had to transfer me again. eventually i got my personal rep, who took my case, she was very nice. the next day i got a box to send my laptop in. But guess what?my laptop started working, its not overheating, but i will still send it:)\
    NEVER BUY HP!!!!
    DO NOT SUPPORT THEY JOBS OUTSOURCING !

    Antonina on June 24th, 2011 at 12:18 pm | Link

43. Worst support I have ever encountered! I had only had my HP printer for a month when it continued to give me an error message. After spending 3 hours trying to troubleshoot, I contacted the support. They told me I needed a replacement printer and someone would call me back. A week later I received a message from someone I could barely understand. We had to replay the message numerous times before we could decifer the message. When I called back, I was transferred 4 times and had to explain the situation each time. After an hour on the phone, I was told someone would call me back. Guess what…no call. I emailed support again and was told someone would call me back within 24-48 hours. Four days later, no call. I have ended up buying a new printer because it has been almost a month without one. I have never encountered such poor customer service. I will never purchase another HP product.

    C. Moore on January 1st, 2012 at 4:27 pm | Link

44. If everyone is having the same results with HP products that I am it is easy to see why HP is having to lay off thousands of employees!
    It seems HP has become a marketing firm and has ceased to make a product that is reliable.
    Its all about selling something.

    Carl Sparrow Sr on May 25th, 2012 at 2:32 pm | Link

45. Got a new laptop and of course windows 8. The female tech was horrible I even asked 8 times to talk to a supervisor and was refused by the tech. took 2 hours to just reformat the laptop because of a known windows 8 issue she says. I have always bought hp stuff and never had an issue before and this was the first issue and the worse customer service I have ever had. I will never buy another hp product and will post everywhere and anywhere on line how bad this service was.

    rolando on December 6th, 2012 at 12:43 pm | Link

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