I resell HP products and have had customers return two different Photosmart printers. Each one took over 2 hours with tech support to get replaced. What a major pain!
Then I had a bad cartridge…it didn’t work in three different printers. I called, they had me go through a pile of stuff. After 45 minutes I was so frustrated, I hung up. Then I called again. I did the same troubleshooting, another 45 minutes. Still wouldn’t replace the cartridge; escalated it to the top guys who are supposed to call me within 48 hours. I cannot believe a company can survive with this quality of support.
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I ORDERED RECOVERY DISCS.. THEY WERE DEFFECTIVE, I SPENT 2 HOURS WITH HP TECH ON A CHAT
HE SAID THE DISCS ARE DEFFECTIVE.
I HAD TO CALL TO GET REPLACE OR REFUND
I CALLED ON PHONE FOR AN 1.5 HOURS.. THEY REFUSED TO DO ANYTHING. (ON A PRODUCT THEY SHIPPED ONLY A FEW DAYS PRIOR). THEN THEY HUNG UP ON ME
NOW CALLING AGAIN.. ON THE PHONE 2 MORE HOURS STILL NO ASSISTANCE WITH ANYTHING.
ANDREA on November 7th, 2009 at 10:46 am | Link