Comments on: Helping The Customer On The Phone First http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/ Where the world comes to complain. Thu, 23 May 2013 01:58:01 +0000 http://wordpress.org/?v=2.2.1 By: Bobby Smith http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-18014 Bobby Smith Fri, 10 Sep 2010 17:39:05 +0000 http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-18014 We found your auto website http://mybiggestcomplaint.com/autozone-car-parts-stores/ and we wanted to see if we could help boost your site on Google, Yahoo and Bing. We can put any plan together to help get you more sales by better ranking and Website Design. Please feel free to call or email me: v-automation.com or email sales@v-automation.com... Thanks for your time. Bobby Smith We found your auto website http://mybiggestcomplaint.com/autozone-car-parts-stores/ and we wanted to see if we could help boost your site on Google, Yahoo and Bing.
We can put any plan together to help get you more sales by better ranking and Website Design. Please feel free to call or email me:
v-automation.com or email sales@v-automation.com… Thanks for your time. Bobby Smith

]]> By: azgirl http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-16503 azgirl Mon, 07 Jun 2010 19:17:20 +0000 http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-16503 Have any of you ever worked in retail? I don't even know where to start...I'll try to make sense. AZ requires its employees to answer the phone by the 3rd ring, and we can't say "thank you for calling az can you please hold?". Other than that it's a judgement call on our part, I prefer to have rules. My priority is cash register, then parts counter, then phone, then parking lot. But you watch the person waiting to have their check engine light read blow a gasket. The person on hold will call back three times before I finish with my customer at the counter thus causing me to take even longer cause I have to keep answering the phone. Becky, you should NEVER have to wait to pay for your stuff! As far as helping another employee it should be a manager helping them and we as managers are usually trying to do 3-4 things at a time when the store is busy. Again, it's often times a judgement call...who needs my help first. Phone customers are very important to AZ, they even "phone shop" us all the time to make sure we are properly kissing ass. Have any of you ever worked in retail? I don’t even know where to start…I’ll try to make sense. AZ requires its employees to answer the phone by the 3rd ring, and we can’t say “thank you for calling az can you please hold?”. Other than that it’s a judgement call on our part, I prefer to have rules. My priority is cash register, then parts counter, then phone, then parking lot. But you watch the person waiting to have their check engine light read blow a gasket. The person on hold will call back three times before I finish with my customer at the counter thus causing me to take even longer cause I have to keep answering the phone. Becky, you should NEVER have to wait to pay for your stuff! As far as helping another employee it should be a manager helping them and we as managers are usually trying to do 3-4 things at a time when the store is busy. Again, it’s often times a judgement call…who needs my help first. Phone customers are very important to AZ, they even “phone shop” us all the time to make sure we are properly kissing ass.

]]> By: Becky http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-11018 Becky Tue, 28 Apr 2009 01:06:01 +0000 http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-11018 I so agree - and it's not just for a customer calling in. As I stand there waiting to check out clerks hold entire conversations with EACH OTHER while I am standing there waiting. Ot they are listening to another clerk talking to a customer while I am waiting. And their attention span is nill - After I have retrieved the requested dollars I stand there holding it out and hey are in lalalal land somewhere. Sometimes I have to wave it in front of them to wake them up. What the heck? But here is my favorite and it happens all the time. I'm waiting to check out and another clerk comes up and grabs my clerks attention for change or price check or whatever and then they get a third party into some minor thing - next thing you know you have 4 cashiers gathered around some poor clerk who is having trouble with her machine and all other customers are on hold. go figure I so agree - and it’s not just for a customer calling in. As I stand there waiting to check out clerks hold entire conversations with EACH OTHER while I am standing there waiting. Ot they are listening to another clerk talking to a customer while I am waiting. And their attention span is nill - After I have retrieved the requested dollars I stand there holding it out and hey are in lalalal land somewhere. Sometimes I have to wave it in front of them to wake them up. What the heck? But here is my favorite and it happens all the time. I’m waiting to check out and another clerk comes up and grabs my clerks attention for change or price check or whatever and then they get a third party into some minor thing - next thing you know you have 4 cashiers gathered around some poor clerk who is having trouble with her machine and all other customers are on hold.

go figure

]]> By: Jill http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-5341 Jill Mon, 09 Jun 2008 21:57:37 +0000 http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-5341 I agree...That happens to me all the time! I agree…That happens to me all the time!

]]> By: Mark http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-1101 Mark Thu, 30 Aug 2007 21:30:10 +0000 http://mybiggestcomplaint.com/helping-the-customer-on-the-phone-first/494/#comment-1101 ohh don't poke your eye with your cigar! ohh don’t poke your eye with your cigar!

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