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Ford Customer Service and Warranty | My Biggest Complaint
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Random: Judge Judy
File your complaint now

My Biggest Complaint About Ford Customer Service and Warranty


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I don’t know whether or not it has anything to do with (as in “is a result of” or “caused”) the fact that Ford is now over $8 billion in debt, but their customer service is awful.

I thought I was getting a good deal when I found a 2-year-old Ford Focus (not far from 3) with only 8k miles on it. Suppose it was a good deal in terms of ticket price and loss of value… somebody else’s loss is my gain.

Then the tires wore out evenly.

Just after my warranty expired (remember, it goes to 36k or THREE YEARS, which is the key phrase in my scenario), the tires wore out. As they came to their end of life, I was able to see that they wore more on the inside than on the outside (on both rear tires). Not being one to be easily alarmed (and not having received any notice of a recall or TSB), I thought what anybody would think - that a car with 24,000 miles on it couldn’t possibly have suspension that worn out. This owner before me may have hauled heavy weight often (after all, he was a truck driver - which was the explanation I was given as to why the miles were so low in comparison with age).

So I put new tires on. And I crossed my fingers. Well, now those are worn out, and the problem with the rear has even worsened some (as illustrated by the increased difference between the tire inside and outside on this second set of tires). So I take it to the shop. Turns out there’s a TSB (Technical Service Bulletin - basically an acknowledgement that Ford screwed up with a part and is willing to replace it for free - if you’re under warranty, of course). So I get the local Ford dealer on the phone. I ask him straight-out if it’s his decision or Ford headquarters’ decision whether or not this will be replace for free since the car is out of warranty. Explain that I could not reasonably have identified the problem while it was under warranty. He is honest and explains that Ford has to make the call. Gives me the number.

So I call Ford customer service. This is where the story gets very sour. Milli was a bit impatient and was very eager to tell me early-on in the conversation that Ford unfortunately cannot make exceptions to the warranty period. I called her bluff and explained that I was already aware that it’s possible AND it’s Ford HQ’s decision.

She refuses to help me and goes further to tell me that it has to be diagnosed with the problem at a Ford dealer. It apparently doesn’t matter that the dealer told me he’d gladly fix the problem that was diagnosed by a technician in the area with whom his Ford dealership has been familiar for years. Needless to say, I eventually tired of the circle that Milli and I were running around, and I called the local dealer back up.

Now, for the sake of fairness I want to make one thing clear. FORD has disgusting customer service and service policies. My LOCAL FORD DEALER does not. In the 20 or so minutes I was on the phone with customer service, my local dealer’s technician had spoken with his senior manager. He was very honest and told me that although he would make the repair and felt that I was being punished for finding a good deal, the problem was that Ford itself would not reimburse him for the work his shop did, because they see things in black and white and simply wouldn’t cover me because I’m out of warranty.

Well, guess what. Now I’m out of Ford too. My wife’s Subaru is a modern marvel of glory. I think it’s about time I had some all wheel drive, lasting parts, and good service.

Oh, and one more thing about the local Ford dealer’s technician. He was also grateful that I explained to him about my Dodge Dakota with 185,000 miles (you read that correctly) that has NO suspension problems to date. Because he just bought his son one. That’s your pure and outright argument for Ford right their. Even their own technicians won’t drive Fords.

That’s embarrassing.

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72 Comments

  1. i leased a 2008 f350 6.4 and its one year old with 31,000 miles and the motor is blown and ford told me its a maintance issue i brough the reciets to them but because i pais cash nfor the oil changes and the mech does not have a computer im screwed if any one can help ?

  2. If there is a TSB for the problem and Ford will not honor it, then I’d hire an attorney and Ford would then own that car again. You can check for TSB’s on ANY vehicle at www.nhtsa.dot.gov/cars/problems/ . Also with the oil changes, all you have to have is your mechanic write you out a receipt for every oil change. It does not matter that he doesn’t keep computerized records.

    There is a reason Ford is in the crapper, poor designs, unreliablity, poor quality, the list goes on. It will be nice to finally see Ford gobbled up by the Asians.

  3. **To address “Mr. Lack of Maintenance” -Eric Maclean -Ford recommends you have oil changes and other maintenance services done at a ford dealer. This is recommended to ensure that the maintenance is being done properly using the correct fluids, filters,equiptment, etc. So, if you took it to JOE BLOW Mechanic and now your engine is blown and it was determined it was caused due to the vehicle not being maintained properly, that is not a defect in the ford product it is something that was caused by the people who improperly did your maintenance. Thus, that is why warranty coverage was denied. I would contact who ever did your maintenance and cry to them, not ford.

    This message is to “Mr. Get an Attorney” -Ralson. - TSB stands for Technical Service Bulletin. A TSB is a piece of documentation that Technicians/Mechanics have that identifies an updated repair procedure or use of parts for a paticular problem that may occur. It may also identify testing procedures for a paticular problem as well. A TSB is not the same thing as a recall and a TSB does not provide coverage for cost of a repair. So, unless you are going to contact an attorney that will provide a free consultation, don’t waste your time or money trying to take legal action against ford for having a TSB about an issue and not paying for the repair once vehicle is outside of warranty.

  4. It is not a REQUIREMENT to have your vehicle serviced at a dealer! I service my own truck, so using YOUR logic my warranty is null and void. There is no law in place stating that during the warranty period you MUST use factory oil, filters, etc. As long as the parts you use meet the factory specs, they are fine to use. Ford CANNOT say otherwise! The oil (if thats what Ford says is the issue) should be sent to a lab to be analyzed to determine how old it is, the weight used, etc. Plus, the first answer from Ford will ALWAYS be NO. DO NOT SETTLE for Milli’s answer, go higher up the chain.

  5. I own a 1997 Ford F250 with a 5.4 eng.witch cost too much to start with, what could go wrong went wrong. To start with the parts are way to much, I just purchase another coil and M14 inserts for the head of the motor witch cost 126.76 so far I have put over 4,000.00 on repairs pass 14 months, body is excellent condition,I think the Parts you sell are way to much.0 699-1713 M14 inserts A43 44.95 Should’t be any more than 3 or 5 dollars at the most.

  6. I bought my 2006 Ford Explorer XLT on my birthday right off the show room floor. I thought I was doing a great thing, It has been the biggest nightmare ever. In the first month, they had to replace the drivers seat because the air bag sensor went bad. Then, they had to repair the heater motor housing because it came loose and was making vibrating noises. They had to do this twice. A few months later, they had to replace the automatic gear shifter because I couldn’t get the stupid thing out of park even when pushing the button and my foot applied to the brake. The condesending technician actually had the nerve to ask me if I was doing those two things a year and a half after I had purchased this vehicle. Then, a few months later my exterior door handle broke off right in my hand. GREAT! Then a few days ago while taking my son to the bus stop, my vehicle overheats and stalls right in my driveway. Mind you, this vehicle only has about 21K miles on it. Thank God for the bumper to bumper warranty I have on it. It scares me senseless to think of the things to come after my warranty (the bumper to bumper) expires! I’m wondering if my vehicle was built on a Friday or Monday when the workers are at their laziest. Too bad I can’t turn it in under out lemon law. It has to be repaired three times for the same thing in order to qualify.

  7. We have 2008 4×4 F-250 6.4L with under 13000 miles on it. Engine brake does not engage 6 out of 7 times with 9800 lb 5th wheeler on it. Can’t go up a slight hill more than 48 MPH floored with 5th wheeler on it. Shutter from 1st to 2nd after towing for about an hour. Ford engineer says there is nothing on his computer that says anything is wrong so he will not authorize any further testing or repairs. He never tested injectors or turbos. This is after 6 dealerships and 38 days in the shop! Loved the truck until it quit working. Ford DOES NOT STAND BEHIND THEIR PRODUCTS and I have finally met someone who knows nothing of the world but for what the computer tells them. Dealership mechanics have tons of ideas of what it could be but FORD is the one stopping them from trying to figure it out. They leave consumers little choice - because I am not paying to have this truck repaired myself. This is a warranty issue.

  8. EXTREME P.O.S FORD 6.0 AND CUSTOMER SERVICE/WARRANTY I own a 2006 6.0 1 ton drw currently has 51000 miles. in the year i have owned the truck i have had to replace the oil cooler, egr valve, fan clutch, alternator twice, both batteries, and now the junk ass 6.0 has 3 dead cylinders to which ford denies any warranty!!!!!! WITH 51000 MILES. and of course lack of maintenaince was their reasoning the did no troubleshooting on the vehicle pulled dip stick oil was black and poof there goes the warranty… i took the truck to another ford dealer and come to find out NOT a lack of maintenance issue.. POOR FUEL QUALITY which i dont understand… but blew off the injector tip and went through a piston (at least 1 mabey 3).. not covered under warranty again… so guess im responsible for testing every drop of fuel that is purchased for my truck.. HOW THE F$#^ does a person do this..? and ford has absolutly no comment or explination.. so any how now im stuck with a 51000 mile truck with a boat anchor for an engine and nothing in the P.O.S covored under warranty.. CHICKEN **** WARRANTY AND CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!

  9. i bought two 2008 ford focus cars in april 08. one had a brake problem which caused the front rotors to wear and groove only on both front inside. also wearing out the inside pad. ford tech said this is normal wear. dealer would do nothing. i called ford they stand behind techs opinion. i wrote letter to ford, they would not consider any help. the tech never took the brakes apart just looked at them i guess. if it would of been taken apart they would of found the problem. a retaining plate had corroded prohibiting the inner pad from retracting causing constant pressure on pad and rotor. the brake are fine on other car. these were my first ford vehicles i ever owned and the will be my last.

  10. Auto Lease car,, Ford Mondeo Zetec, missed the two services cos had no letter/card reminding me so warranty now null and void. - Had taken it in for 37500 service and 8k miles later am having to fit the bill for just under 2.5k for repairing Ford engine they say was run with out oil!!!! - Absolute RUBBISH!! - no leg to stand on so am now paying up this huge bill on a car that isn’t even mine!? - Help anyone???

  11. I bought a 2009 Ford Ranger new in May 09. With only 62 miles on it the catalytic converter started making a squealing noise. On 6/4/09 the dealership told me it needed to be replaced and of course it was covered under the new vehicle warranty.

    As of 11/17/09 Ford still has not come up with a new cat for my truck. And, they’ve told me they have no idea when they will have one.

    The funny thing is they can find all the cats they need to build new Rangers. Ford Customer Care wouldn’t respond to that when I asked them where they were finding all the cats they have on their Rangers on dealer lots.

    For full details of my ordeal with Ford Customer Care go to squeezethetrigger.com or view my youtube video http://www.youtube.com/watch?v=zLDeg9vCc6c

  12. THIS IS TO THE MAN HAVING A GO ABOUT THE TSB’S

    i currently work for a dealership at the moment and the phrase TSB’s is a B***SH** way of a manufacture getting out of producing a recall,the fault is there but they wait for a customer to complain about it or for an injury to occur. . Ford are a dying company and the sooner they go the better,the warranty department and customer services are a joke. . it is very frustrating because they know there is nothing the individual can do.

  13. My son who is in the U.S.Army got out specialty training and decided that he wanted to buy a car. He has always had his heart on a Mustang so he bought a 2010 Mustang. On November 25th he had to get off the road because of another was coming down the road in his lane and tore the front passenger side of his car up. All the air bags deployed so as you may huess he had to wait a while to get his car back repaired. As you know, it is now Jan. 21st and he still hasn’t got his car back yet. Bob Dunn Ford in Greensboro, N.C. is waiting on a part to come in from the Ford company. The part they are waiting on is an air bag cylinoid is what they called it. Bob Dunn Ford has tried and worked hard to get this part with no response. This part is so important that the car can’t be driven until this part gets here. The body has been wonderfully done and the part torn under the car has been replaced. It’s just that stupid part I’m waiting on. In the meantime I’m making car payments on a car I don’t even have. I realize some things take time but come on. I hope someone can do something about this soon. My son is fighting for his country and his car?!? What!!!!! Please do something.

  14. I think everyone should band together in the largest class action suit seen and show ford that they are no longer the bully and they are accountable for the junk they have sold all of us.

  15. I totally agree. We have had an attorney now for nearly 1 year….and the case will now go to Arbitration in November. I am just paying Non-operational tags since I can no longer drive the truck due to exhaust and raw diesel fuel smell in the cab. Ford says that is normal and to expect it every 100-600 miles lasting 10-40 minutes. BS! I’ve had lung cancer - really think I am going to drive a vehicle that spews exhaust and diesel fuel smells into the cab? NOT!

  16. i bouight a brand new 2006 ford taurus sel the catalytic converter went out recently i was under the mileage and year warranty and still they refuse to repair or reimburse me ford sucks

  17. I too have a Lemon, 2009 Ford Focus. Goes though tires every 10,000 - 15,000 miles. Ford just doesn’t give a focus. When there are highway blow outs, maybe they will learn from Toyota. Until then, just keep writing the checks for the tires.

  18. My 85 year old mother who does not have a drivers license and my 80 year old step dad who does, recently took their Malibu in to be looked at. Was told it would require $3000 to repair. They signed a contract to purchase a 2006 Ford Focus with 54,000 miles for $1500 down plus the financed amount which was $12,621 for a grand total of $14,121.. They gave my step-dad $153. trade in and told them they were going to junk his car. Lincoln Ford Mercury, Dodge ia owned by J. R, Fregia. My parents entered into this agreemnet on Thursday and on Friday PM I attempted to get Ford to reconsider and return my parents money. I informed company people that both my parents operated with a deminished capacity and would they please reconsider and not hold them to this contract. They could not afford a $250 car payment for the next five years. Over the last 7 days I have left at least three messages for the owner, none of which he returned. I talked with 4 other company people and the company offer was my parents own the car and there was nothing to be done, next Ford offered to buy the car back for $9,200 and finally they agreed to take the car back but they would keep the $1,500 down payment. I have owned Fords but won’t again. The company I work for has a fleet of Fords and they won’t do business with this local company. And that’s a shame in this economy as we like to stay local when possible. At first I thought well a $1,500 loss might teach my parents a lesson and maybe they won’t do this again without some help. But shame shame on our local dealer who took advantage of my elderly parents. $!,500 may not be much to this local dealer but it is a lot of money to my parents. I wonder how this dealer will feel when his parents become the age of mine? You know he never even had the decency to call me and acknowledge the fact ther was an issue.I said to Jim Zarn, the General Manager that at the end of the day I wanted to walk away from there saying our local dealership had done all they could to help right a mistake. If you talked to my parents for 3 minutes anyone would know they do not have the capacity to enter into a contractual agreem. Instead I walked away thinging our local dealership takes advantage of the elderly.

  19. i have a 2006 ford f-150 full size fore wheel drive and i realy like
    but the ford emblem on the grill and tail gate is making it look
    like crap . it is getting water in behind the film making it change
    colour i feel ford should replace them because i only have
    48 .000 km on it
    i am 55 now and i have owned ford sents i was 16 do not disappoint me now.
    thanks

  20. I Bought a 2008 for Fusion while I was stationed in Korea and the motor started making a loud clanking sound on my way to my class. I have only had this car for two years. It had 28,558 miles on it when this happened. I took it into the dealership and ford said they wanted 5 maintenance recipes well my dad was a mechanic for the MARINES for 22 years and he did all my oil changes and I know he knows what he’s doing so I provided them with the recipes from Kragen and they said that they weren’t up to par. Know I’m paying for a car that sounds like s#$% and is embarrassing to drive when I have to. I deploy to Afghanistan soon so I have to drive it more then I would like and any day now the motor will go out for good. I have tried to talk to ford I have even talked to two different supervisors and still no action to repair my car from ford they keep saying they back their techs and that I didn’t maintain my car even though I did. This was the first brand new car I bought and the last from ford. They say there is nothing I can do but I will not give up I will file a complaint with the better business bureau, file a complaint with my congressman and if need be get a lawyer. I liked ford until now.

  21. I purchased a 08 Ford demonstrator with 18K miles on nit for my wife to drive. We wanted something reliable and safe as we had a two year old and were expecting a second child. This new vehicle costs quite a bit more than one that was a year older but it was worth it because of the warranty and safety offered, OR SO WE THOUGHT; The new Ford car when decelerating to a stop would either shut-down or the engine would idle up and down. We returned the car to the Ford dealership where we purchased it and they determined that we must have put poor quality fuel in it and suggested doing a “Manifold Flush” to clean out the fuel system. This sounded like a load of bull to me so instead at the advice of one of the service mechanics purchased fuel stabilizer and injector cleaner and ran it thru the system. The idling issue seemed to improve but would return periodically and then go away again without anything being done. We returned the car to the same Ford dealership and they said they could find nothing wrong. Eventually the service engine light came back on and Ford was able to run a test on the system but the outcome of this visit was that Ford found there was a TSB / recall regarding the onboard computer so they reset the computer and updated the software (which had no effect on our low idling problem) and in the process of updating the software they were able to make the service engine light turn off. Our car was returned to us and within a week the idling problem returned. Occasionally the service engine light and the wrench will come on but will go back off shortly thereafter. We returned the car to Ford once again this past week for the same issue that has plagued us since the beginning and were informed that our warranty had expired, “so sorry”. The good news offered by the Dealership team was that there is a TSB describing the very issue we have been experiencing and that it can be corrected by replacing the Throttle body ($450) but we would need to pay for this out of pocket
    Following several calls, the Ford dealership and the national Ford customer disservice line are insisting we foot the bill for the part since the warranty period has expired as we now have 36400 miles which is over our 36000 warranty and according to them there is no indication this was a previous problem. I called the national ford customer service line to plead my case but quickly found they appear to be trained in the art of of talking in friendly circles and saying “I’m so sorry you are having issues”
    Back in the 70’s when cars were made from compressed manure I bought Ford. In the eighties when Chrysler made it’s rebound I stuck with Ford. In the 90’s when Honda and Toyota started their conquest over the “Big Three” I bought Ford. In the first decade of this century as I start a new family, late in life I know, I bought Ford. In the next decade I will endeavor to stress to my kids, my friends and my co-workers how important it is to avoid ford. I have purchased my last ford POC.

  22. I bought a 2009 ford fusion in july of 2007- during the winter of 2009 my transmission slipped and my throttle body (which sits on top of the transmission) busted, clearly due to the overhaul and wear from the transmission, well ford rebuilt my transmission but charged me $500 for the maintainence of the throttle body, which you can guess i was upset because this is a brand new car with old car problems who might have thought that a year and a half later my engine would have to had been rebuilt! now just a couple days ago im on my way to wrk and my car starts to smoke and engine locks up on me!!!!! WTF clearly they sold me a crappy car with a crappy engine, they now refuse to tow it for me and told me that even though my engine is covered under warranty i would still have to come out of pocket and then they would send me a refund check in the mail… now idk who they think i am but i will not be coming out of pocket for their problems i could see if it was my fauld and that maintaince on the car was nt taken care of or if i just was driving my car in the dirt but i wasnt just school and home! now im going back and forth with them about taking the car back! not only does the workers from ford not want a ford but the dealership who sold me the car doesnt even want it for a trade in for one of their USED cars! FYI: NEVER BUY A FORD- i am a very good customer i bought the car brand new and only have 8,000 owed on it after two years! I had never missed a pmnt but they still treat me like crap! F*CK ford i will never drive another one!

  23. The entire clutch disk assembly in my 2007 Shelby GT500 is defective and has been defective since manufacture per Ford’s latest and updated Technical Service Bulletin.

    The entire clutch disk assembly is defective and is to be replaced including under Ford’s Technical Service Bulletin through Extended Premicare.

    The entire clutch disk assembly including the clutch disk is being replaced with an upgraded stronger part material to prevent another defective clutch and clutch disk failure.

    This replacement includes the defective clutch disk that was defective before the 12 month and 12000 mile warranty status.

    I disagree and I should not have to pay for a 12 month 12000 mile normal wear item clutch disk that was defective from the date of manufacture.

    Ford and The Extended Service Plan should cover this repair in its entirety.

    This is my belief and concern. And it is the responsible and right thing to do.

    Daniel L. Shaffer
    217 Brooke Hill Drive
    Charleston, WV 25311
    304-419-1285

    My VIN# 1ZVHT88S675216766 2007 Shelby GT500

    The entire new upgraded and non defective modular clutch assembly parts being ordered and replaced under Ford’s Technical Service Bulletin are to be ordered and installed at Astorg Ford in Parkersburg, West Virginia.

    Astorg Ford 304-485-8585

    Kevin Vannoy Service Adviser
    Rick Wilson Service Manager
    Bill Clark Service Adviser
    Andy Garner Service Technician

    Regards

    Daniel L. Shaffer

  24. I had a 2004 FX-4 and the catalytic converter went out while under factory warranty and waited 8 months to get new parts and still never got any.

    Called Ford and they just gave the same run around we have a part shortage blah blah, we will think about after market replacement blah blah, it will be here next week blah blah. so I just stopped paying for it ridiculous waste of money and now my credit is ruined.

    Never ever by ford they do not support their products or stand by their factory warranty!!!!

    Thought about suing but I mean that would probably take 20 years before I got a penny out of them.

  25. And Kinsel Ford in Beaumont, TX is a rip off. They put the window price sticker on the windshield covering a crack of the same size so I never noticed it very sneaky.

    and I was moving out of state for college and didn’t know if I could afford the extended warranty which turned out to be useless anyway.

    so they said i could leave a check for the amount and if I couldn’t afford it I could call and they would not cash the check and not process the warranty but to get the warranty I had to leave the check then even though it wouldn’t start for a another monther.

    Well I told them I couldn’t afford it within the agreed upon time frame l and they threatened to put me in jail if I didn’t pay. wow so I paid.

    Total Scam Artists.

  26. Ok people… a bit of education here.

    No such thing as a demonstrator with 18k- It was a rental that someone beat the **** out of.

    They cannot put you in jail for debt. Never leave a check you cannot cover.

    Clutch is a wear item- like brakes.. get over it.

    Krystal- your car has a warranty- call their roadside assistance for towing… to the nearest dealer.. not to the destination of your choice.

    People…CARFAX!!!!!!!!!!!

  27. I agree FORD CUSTOMER SERVICE lacks customer service. They say “customer satisfaction” is their number one goal, they are so full of crap!
    We own a Ford Explorer Limited 2010.

    Our list of problems: Keep in mind problems occurred less than a month of purchase!

    -Service RSC now (roll stability control) x3
    -Memory seat not working
    -Interior signal light not working x4 (current)
    -DVD player x2 (current)
    -Manual radio buttons, navigation system
    -Phone sync
    -Media sync

    We were offered the replacement option BUT haven’t heard nothing back from the “replacement team” It’ll be 2 weeks this Friday. I called our customer relations contact yesterday to get a follow up. He said he would contact them to see what’s up. He said while we’re waiting, look for the replacement vehicle we want at a dealership closest to us and reserve the car. Yeah right, not that simple. We did just that and they can’t order any 2010 explorer (BS) they’re still offering it online. I’m sick of FORD CUSTOMER RELATIONS/SERVICE and their lies. They are robots! Today I tried calling our customer relations contact to notify him of my visit to the dealer, he’s avoiding my calls. I call the general line, same step by step stuff. What’s your email, what’s the best contact blah blah then if you get really upset the escalate you WOW what does that do NOTHING. I was sent the escalate supervisor Nancy (badge 62116) and she was cocky and not helpful at all. Of course I was upset and yelling because she basically told me to just chill out and wait for the vehicle replacement team to call you. I said NO I’m not waiting 24 hours, that is BS. I ask for her supervisor and she said “sorry she’s unavailable” I kept asking and she said no you can’t talk to my supervisor. I wanted to really speak to Cathy Vitto she’s supposedly high up there, but they said she’s is no longer on our case BS. Nancy said that customer relations has closed our case and cannot do nothing further but take my contact number down. She said just wait for the regional team to call you. I am still upset at how CUSTOMER SERVICE treats their FORD customers. Don’t tell your customer that you can’t do nothing for them and that they need to chill out, that’s wrong.

    Don’t get a FORD, because if you do have a problem they really don’t care to help you resolve it.

  28. Welcome to the world of FRAUD Motors. I have been a customer of more than 20 yrs., with KELLER FORD of Grand Rapids, Michigan. Keller Ford is not customer friendly. I thought that by having the dealership perform all the maintainance outlined in the Ford owners handbook, I would avoid the headaches of vehicle ownership. My wife calls me a dumb old boy once in a while, and I hate to admit that she is right. The brakes on my 2006 F-150 were faulty from the start. The pucks on the front wheels would not retract, so they “serviced” them…a proceedure good for about 800 miles…….then back to the shop for more “service”, all of which I paid for.The front discs wore unevenly, which produced vibration in the steering, eventually shredding the tires.

    All the while this was going on, my vehicle passed the regular inspections, with the tecs making no notations about worn parts. The vehicle passed the last inspection, and then 1,800 miles later, the brakes failed entirely. All the rear brake parts were shot and could not be rebuilt. The front brakes required new discs plus rebuilt calipers. Total bill for a brake job was almost $900.

    Keller Ford Service manager Len Miller advised me that once my vehicle’s warranty ran out, Ford’s interest in my vehicle had ended. Rob Keller, owner and general manager backed up Mr. Miller. Ford
    Customer Relations in Dearborn were no help. After reviewing all my problems of the last 20 years, I am convinced that Keller Ford is bilking people for all they can get. It is doubtful that inspections, paid for by the customer, are actually carried out. If they are, discrepancies are not reported. In that way, Keller Ford can claim that “normal wear” is the fault when the whopping repair bills come.
    I also doubt that Keller Ford uses the special lubrication additives called for in the maintainance schedules, and in fact, I doubt that they use any of the fluids recommended by Ford. As far as I am concerned, the Dearborn people are supporting a system that amounts to outright fraud. They do not exercise any control over their unscrupulous dealers, and do not intend to. It’s going to take a real series of fatal accidents before Ford will be brought to task. Remember the Mustang fuel tank fiasco of the 70’s? People had to die before Ford responded. Looks like we are in for more of the same.

    John C. 12/31/10

  29. My family was just fraudently taken advantage of by Taylor Ford, not a friendly dealership at all. Sales and staff people are not helpful, and actually rude. They love to talk, talk, while they are asking you to purchase, but if it doesn’t go through sqeakly clean, then they begin to get rude with you. We all need to send our complaints and comments to Mr. Bill Ford, Jr., so he would see what he’s being represented like.

  30. I have a 2005 F350 Dually. I was having a problem with it starting. The engine would just spin. Once it started, no problems. I took it to Raceway Ford in Darlington, SC., on Friday, December 31, 2010. The mechanic looked at it and said the fuel pump was gone. Since he did the test outside I could see the fuel being pumped through the system. I asked him three different times if he was sure that this was the problem. He was positive ($538 to repair). I told them to fix what ever was wrong. They came back and said they didn’t have a fuel pump between the three locations owned by the same person. I had to leave my vehicle and drive back Atlanta (300 miles). My father picked up the vehicle on Friday, January 7, 2011. On Saturday I drove the truck to our pasture, 2 miles away and it wouldn’t start again. I called a friend at another dealership and he told me it was the fuel pressure sensor but couldn’t be sure because he hadn’t seen it. I got it started and left for Atlanta (The dealership isn’t open on weekends). Once in Atlanta, I called Raceway Ford. They said that they would look at it again, but I would need to bring the vehicle back to that location. I asked if I could carry it to my local dealership and they agreed. Once the dealership looked at it, and told me that the cost of fix it was $600 because of the fuel pressure sensor and a fraid wiring harness. I called Raceway back and they said they couldn’t do anything about it. They said they could help if it was only $75 or so. I needed my truck so I told them to fix it.
    I contacted Ford about the problem with the dealership and they told me that I would have to deal with the dealership because they were independently owned. They also retained their “Blue Oval” certification for customer satisfaction. Does this sound like a company to do business with.
    I have worked for Ford at Matthews Ford in Asheville, NC and they would NEVER let something like this happen. I will never own another Ford Product again. If the manufacturer can not deal with the people saleing their product, and actually rewards them for poor customer service, I have an issue with that.

  31. you knocked the rear alighnment out or damaged the rear suspension. That vehicle is a strait bar rear axle. and you can knock the alighnment out by hitting a pot hole. especially in your pos cheapest ford model available. i hate it when people by the cheapest car on the planet and then bitch when it doesnt perform as a 40k vehicle. and are you really that stupid to go through two sets of tires before you complained. And you never took it to a dealer. I am now dumber to have read your complaint.

  32. Bought a 2008 Ford Escape used from Wayne Akers Ford, Lake Worth, FL. In July 2010, with 59,000 miles on it, manual transmission failed. Car would not stay in 5th gear. Wayne Akers rebuilt transmission under warranty. Moved to Colorado. February 2011, with 65000 miles on it, car could not be shifted into any gear. Towed it to Spradley Barr Ford in Fort Collins. When they took the transmission apart, they found a shift interlock was missing and the car had actually shifted into two gears simultaneously. Spradley Barr feels that Wayne Akers is liable since they should have noticed missing part, and probably left it out when transmission was reassembled. Ford will not honor it as a warranty since it is a workmanship issue with Wayne Akers. Wayne Akers denies that the part was left out saying the car could not have run without it. Who should I believe? Do I have any recourse?

  33. To the Ford Company,
    This letter to you is my way of saying I don’t understand your company. It is YOUR company that recalled my Windstar. It is YOUR company that took over 5 months to get the pieces it needed. Leaving my car in the ICE, and SNOW for that long was not a good thing… I have always taken very good care of my car.
    Mr. David Leonard took my car back when I heard a clunking sound. It did NOT have that sound when I brought it to them. All my lights were on the dash board. I paid over $2,000.00 to have that repaired, and when I picked up my car what did I hear again? CLUNK. I left my car there. When Mr. David Leonard called your company you tell him that it isn’t your problem? That Mr. David Leonard must pay for the repair of my vehicle? What is wrong with your company? My car sat for OVER 5 months in the ICE, and SNOW!! We have a lot of snow here. We also get a lot of ICE. Our roads are salted and sanded all the time. Your company should be more honest. Because my car sat for all that time in the ice and snow my car had to have BOTH FRONT STRUTS REPLACED! At HIS COST. This is wrong. You should repay what he has to repay. I thought you were an honest company.

  34. GET A LAWYER!!! WON my case!

  35. The Magnuson-Moss Act http://www.impalaclub.com/naisso/magmoss.htm prohibits Vehicle manufacturers from voiding your warranty just because you didn’t have your vehicle serviced by the dealership or used a different brand of oil or added aftermarket parts, OR DID your own mainteance.
    My daughter is having problems with her 2010 truck with 19,0000 mlies, the dealership is he-hawing around about having to fix a serious electrical problem. We will see if it requires a law suit… My suggestion, take a copy of the Magnuson-Moss Act with you if you figure you will have problems with a warrinty issue. Show it to the dealership, at least they will know you are aware of the law. Best policy, don’t buy a new car from a company that does not stand behind their warranty… no more new cars or trucks for me!

  36. My letter to warranty support… Anyone else?
    I am trying to find support/information concerning warranty on my 2006 Ford Explorer (4×4) Limited purchased in June of 2006 (VIN#: xxxxxxxxxxxxxxxxx). I work for the US Army, originally ordered my vehicle here in Germany for Delivery in the U.S. (Illinois). The Vehicle has less than 60000 miles and still under the 7-Year/100,000-mile extended warranty which I purchased with the Vehicle. Due to working for the military and a couple of moves I don’t have my original warranty paperwork and when I took my vehicle in for servicing I was told that not only the rotors in the rear and front need to be replaced but also that the handbrake (never used) needs to have the pads replaced. This plus the regular servicing and checking on the seats they are trying to charge us 1500€ ($2200) for. Since about a year after we purchased the vehicle we have been having problems with the electronic rear seats (which we have had them check every time we take it in for servicing) sometimes working and sometimes not, and since about a year later; sudden jerking while breaking as if the transmission was slipping or some sensor was telling the car to stop to late after the brakes have been pressed (which we have also had them check every time we take it in for servicing and they did replace some sensor that they said there was a recall on {it got better for a few weeks and started doing the same thing again}), then the front driver seat electronics sometimes work and sometimes not (i.e. I or my wife gets in the car and the seat can’t be moved forward or backward until starting the car and turning it off several times {which we also have checked during servicing}). I’d like to know if there is some way to get a new copy of my warranty documentation and/or find out exactly what plan I am covered under and what is covered. I’d also like to know what can be done concerning the recurring problem I have mentioned. I have seen via some internet searches that others have also had these problems. I’d like to know if there are some definitive fixes for these problems are is this something that we have to live with for the entire time we own the vehicle and/or if the same problems would occur even if we bought another Ford. Any assistance, information or advice you can provide is greatly appreciated.

    Aside from the brakes; we should not be having these problems and now they are trying to charge us for things that shoudl be covered under the warranty (i.e. not normal wear and tear parts).

  37. My brand new 2011 Edge was 10 days old when the transmission malfunctioned. We were about an hour away from home when this happened.Roadside Assistance was of little assistance, just calling a tow truck. The dealership in Marietta, where I bought it repeatedly told me they didn’t care how we got home and it wasn’t there problem. All the manager kept telling me was that we needed to call someone to get us. The manager finally said someone would drive us from Marietta (where we bought the car) back to Ripley (where we live). No thank you! I just find it extremely pathetic that not only a brand new car is already having to be towed, but that Ford didn’t even care. I have always driven a Chevy and I promise, this will be my first and last Ford.

  38. Well at least you had the option to use a warranty. We bought a ford issued Warranty in 2006, in 2007 the car failed MOT (3 months after we bought it) There was no recollection of the warranty that we paid £448 and I have been fighting for 4 years to get this fixed (refunded)

    Even though we have the receipts and the warranty is clearly stated on their, the dealership said that the salesman has left (clearly pocketed our money) and they have no record of the warranty on their books.

    Ford customer relations won’t touch it as they said its a dealer issue (even though its a ford dealer).

    VERY VERY ANGRY!!!!

  39. Sarah —- sorry to hear about the mess! Your patience is amazing…but, i would seriously consider taking the dealership to small claims court - and Ford - and let the Judge figure it out. You have the contract and proof of payment….done! Good luck.

  40. Thanks Anne, my patients after 4 years is completely gone and I think that is our only option unfortunately. Its sad though because my mother in father in law are in their 70’s (its their car) and they can’t afford to be losing that much money.

    Its big business doing what they do best and letting the little ones suffer.

  41. We had alot of problems with Borgman Ford…..substandard “service” and totally a Ford Company dealership. Customers r on the bottom of the totem pole!!!! Will never go there again.

  42. My girlfriend bought a 2010 Mercury Milan from ford. The car was only about $12,000 but after all the warranty extensions totaled up to about $30,000. Everything is supposed to be covered. Dents, digs, oil changes, tired, rims, engine everything. Turns out the tire has a large gash in it, probably from a pothole, and after spending all that extra money they won’t fix the tire saying road hazards are not covered. In the paperwork for the Ford ESP TripleCare it clearly says 100% coverage and replacement for road hazards such as glass, metal, or potholes. Wtf ford?

  43. I really like your blog.. very nice colors & theme. Did you make this website yourself or did you hire someone to do it for you? Plz answer back as I’m looking to construct my own blog and would like to find out where u got this from. thank you

  44. Got a good used 2009 F150 SuperCrew Lariat 4×4, 8 cylinder, auto trans. Still under original & extended warranties.

    After about 6 months, I noticed a puddle of ATF under the truck.
    Dealership said its an old TSB and they’d have a part by weeks end.
    That was 2+ weeks ago. Dearborn HQ said that everyone is out of that part and that they’d ship a bunch of them at the end of January.
    Down and out for 4 weeks.

    Can’t get mad at the dealership they tried hard to find a part that just doesn’t exist?
    Anyone have similar problems?

  45. Is there a parts shortage for Ford?

    F150 waiting on the dealer’s lot for a tranny part, they say is on backorder.
    Every time a part is shipped for this dealer, its diverted to somewhere else. Maybe oil for a squeakier customer.

    Been close to 30 days now. Time for an attorney.

  46. my complaint is with ford canada. had to have a wheel bearing replaced by a private mechanic. emergency. this is a used car 2008 taurus x.did not know it was still covered under waranty. spoke to head office to mybe get a refund but no. no ford dealership work no moey refunded. had the same thing with GMC and they gave me my money back no problem.ford would rather me drive my car that was dangerous to a dealership and wait 6 hours for them to fix it. i will fight ever step of the way to get my money back.

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  48. I AGREE WITH EVERYONE OF YOU PPL ON HERE “FORD SUCKS!!!” AND I’M SAYING THAT DUE TO FACT I WAS ALWAYS A LOYAL CUSTOMER TILL NOW! I WAS UP AT LIBERTY FORD IN PARMA OH PRIOR TO MY DEALING I WAS LIED TO AND WAS BELIEVED TO GET MOST FOR MY TRADES. AND MY TRADES WERE TWO VERY WELL MAINTANINED VEHICLES (A 2001 MERCURY SABLE LS PREMIUM IN NEARLY EXCELLENT CONDITION WITH ONLY 78,000 ORIGINAL MILES AND A 2010 FORD RANGER XLT EXT. CAB WITH ONLY 17,000 MILES ROUGHLY) WELL I WAS BELIEVED I WAS GOING TO GET $15,500 FOR MY RANGER AS ANOTHER DEALER WAS GIVING ME WHICH WAS LITTLE LESS THAN WHAT I OWED ON IT ($2500 LESS) BUT WAS STILL WILLING TO MAKE A DEAL DUE TO FACT I WAS GOING TO TRADE MY SECOND CAR IN AND FIGURE I’D GET THE REST SO THERES NO NEGATIVE EQUITY ON MY NEW PURCHASE WHICH WOULD BE A BRAND NEW 2010 FUSION LIMITED SEL WHICH THE MSRP WAS $28,000 ROUGHLY, WELL ANYWAYS THEY TOLD ME THEY WOULD GIVE THE $15,500 FOR THE RANGER AND THEN THEY LOKKED AT MY CAR AND WOULDN’T GIVE ME ANY MORE THAN $2300 FOR IT AND YET I STILL ACCEPTED THIS BEING BLINDED BY LIES FROM THE DEALER WHEN IN FACT I KNOW THAT CAR COULD SELL EASILY FOR $4000 IF NOT MORE DUE TO IT’S EXCELLENT CONDITION. BUT SO MY STORY GETS EVEN BETTER GOT THEM TO GIVE THE AUTO SHOW $1000 REBATE PLUS GOT THE APLAN PRICING FROM MY AUNT WHICH SHOULD HELP ALOND WITH THE TRADES, BUT SINCE THEY WERE GETTING READY TO CLOSE AND ONLY ONE STUPID FINACE MANAGER WAS WORKING I HAD TO WAIT AND MY FAMILY WAS ALSO THERE BUT THEY BASICALLY WERE RUDE TO THEM AND MADE THEM SOUND LIKE THEY WERE BEING A NUISSANCE TO THEM (HOW RUDE) SO I TOOK THEM HOME, RETURNED TO FINISH UP THE FINAL PAPERWORK IN WHICH I NOW REGRET CAUSE THEY RUSHED ME DIDN’T GET TO READ EVERYTHING JUST FORCED ME TO SIGN AND AFTER THE FACT I REALIZED THEY DIDN’T GIVE ME THE $15,500 NOR THE $2300 FOR MY TRADES PLUS THREW IN THIS GAP INSURANCE WHICH I DO NOT NEED AND AN EXTENDED WARRANTY IN WHICH I CLEARLY SAID “NO” TO IN THE FIRST PLACE. BEFORE I SIGNED OFF I ASKED THE A$SHOLE FINANCE GUY IF THE VALUE OF MY TRADES WAS IN THERE HE STATED YES AND I BELIEVED THE JERK NOW MY BILL COMES TO $34,000 ON A ORIGINAL $28,000 FUSION WHICH TO ME IS NOT WORTH AT ALL WITH ALL THE LITTLE HIDDIN EXTRAS THEY THREW IN THAT CROOKED CONTRACT THEY FORCED ME TO SIGN, SO IT’S LIKE I NOW SHOW A NEGATIVE EQUITY OF AT LEAST $4000 WHICH I DIDN’T WANT TO BEGIN WITH (WHY PAY ON SOMETHING YOU DON’T HAVE) PLUS IT’S LIKE GAVE MY CAR TO THEM FOR FREE!, AND YOU GUYS WON’T EVEN BELIVE THIS A DAY OR SO LATER THEY ARE NOW CALLING HARRASSING ME AND MY FAMILY SAYING THE APLAN NUMBER ISN’T GOOD AND ARE TRYING TO GET ANOTHER $1100 DOLLARS OFF ME AND ARE NOW THREATENING TO TAKE ME TO COURT IF THEY DON’T GET IT CAUSE I TOLD THEM THEY’RE NOT GETTING IT SINCE THEY ALREADY SCREWED ME OVER THE LIMIT WITHOUT ME EVEN BEING TOTALLY AWARE. “LOOKS LIKE I’M STUCK WITH THIS FORD FOR 6YRS WITH A $461/MO PAYMENT FOR WHAT YET THEY WANT MORE FROM ME LIKE THIS CAR IS EVEN WORTH IT!” AFTER THIS HEAP IS PAID OFF DOWN TO A REASONABLE AMOUNT I MIGHT TRADE IT FOR ANOTHER MORE RESPECTABLE BRAND AKA TOYOTA OR HONDA. FORD YOU SHOULD BE VERY ASHAMED WITH YOURSELVES SO TO EVERYONE DO NOT BUY FORD PLEASE!!! I MAY BE TRYING TO SEE ABOUT ANY LEGAL ACTION THAT CAN BE TAKEN THEY ARE NOT RUINING MY REPUTATION NOR MY EXCELLENT CREDIT. WORST THING YET IS I’M IN LAW ENFORCEMENT AND YET THEY F*CKED ME OVER

  49. MY ONE CORRECTION MY CAR IS A BRAND NEW 2012 FUSION SEL LIMITED, MY RANGER WAS THE 2010 IN WHICH WAS ALSO PURCHASED BRAND NEW.

  50. “FORD SUCKS!” END OF STORY! ANYONE WITH ANY HELPFUL ADVICE ON MY MATTER PLASE COMMENT I’D LOVE TO HEAR YOUR COMMENTS

  51. I have 2 2008 focuses I am seeking to sue ford for tire problems, I have read that there are other lawsuits filed for the same.

    Maybe you should jump on the wagon!

  52. As I’m reading all of these comments I am in shock! I thought ford has only had major problems with their diesels, boy am I wrong. I have had 250 diesels since the 7.3 motor. No problems with that motor at all. I changed to a 6.0 in ‘05 and had several problems amounting in excess of $10,000 in repairs. I traded it in on a new ‘08 250 with the 6.4 diesel because I was told it was much better with no problems. Well hear I sit at the office driving my 93 toyota hunting truck around because my 250 crapped out. It started with Egr coolers, valves, etc. it was in the shop for three and a half months and cost $14,000 to fix because the warranty ran out 1500 miles earlier, I was pissed as you can imagine, but I needed my truck. That was three months ago. Last week I took my truck back to the same ford certified shop and they called me and told me they had a list of options for me. SERIOUSLY! Options, you know it’s bad when there’s options. Well my options were $12,000 for a used motor or $16,000 for a new motor. With only 140k miles I need a motor. Wow here’s an option send that piece of **** back to the factory and give me my money back! Now with only 1 month two pay the truck off I’m looking at another $12,000 in repairs, which will total about $86,000 in total cost to have this truck for three years. I’m done with ford! They will not do anything for me. Please everyone with a thought about buying a ford reconsider. Be smarter than me and all these people and don’t buy these pieces of **** and put this company out of business

  53. I own a 2003 Exepition.. Couple months after buying we had to drop a engine in truck.. We took truck to Ford and paid $5000 for engine & labor.. Well my 3 year warranty went up last year with new engine having 55,000 - 60,000 mil…. Well I can not drive my truck.. There is a noise coming from engine so I stopped driving truck.. Well we took truck to Ford they did their testing and gave us thier findings and recommended a new engine.. So we took truck to another mech. for 2nd opinion.. Well this mech. did everything Ford did and did not find Fords issues.. But what he did find was my Camshaft Bolts were never torqued down. And he also said we needed new engine as this one has medal shavings all in it from the Camshaft Bolts not being torqued.. In pictures you can see where the metal and bolts had been rubbing.. So hubby took pictures and the new results from the other mech. to Ford. Just waiting to see what they say..One Ford person kept saying it would fall under warranty issues.. But hubby let them know this was NO warranty issue this was negligence on Ford. They failed to complete the work.. And that Ford should doing something…

  54. Ford only did the computer testing.. as the other mech. did that plus tore into engine. and thats how he found the camshaft bolt problem..

  55. I have hardly my 2012Fusion every bit of 2 months and now in only 2 weeks my car would not start 5 times. I tool it to the dealer after the their time they said there was nothing wrong with the car. The very next day after they keep my car 24 hours the car would not start twice in one day so what do I do now? I’m taking it back Monday. This is some BULL!

  56. I bought a 2010 F150 FX4 brand new from ford I paid extra for the ford maintenece program and extended warrenty. I have 40000km (24854miles) never missed a service now my truck stalls at traffic lights on a random baises. I took the truck to ford for repairs and they cant get a code to come up on their computer so they say nothing is wrong and wont continue to diagnos. The thing that bothers me is the dealership is trying to charge me for a hour of shop time to cover the cost of the tech. The truck is on warrenty but because they cant find anything wrong its my responsibility to cover the cost warrenty will not cover. Is this right what can i do

  57. The drivers seat back in the 2007 Focus SE that I bought new failed. After I got the car back from Jim Burke Ford, Bakersfield,Ca., I noticed that the inside upper corner of the seat back was leaning further back that the outside upper corner. This got worse and I took the car back to the dealer. The service manager told me that none of his people could have bent the seat. I was also told that the seat is not a warranty item. I had bought the extended warranty. The tech that had driven the car into the shop area was approx. 5′ 7″ 325 pounds. Estimated repair cost was over $700. I bought a replacement seat at a recycle yard for $125, cleaned it up and installed it. Removing the upholstery and padding from the failed seatback revealed a structure made of steel sheet metal 0.040″ thick. That’s really thin metal. It’s bent into shapes and then welded together. The metal had torn apart mostly next to the welds. Internet searching revealed that many people have had similar problems with the Focus bucket seat. How can a reputable company claim that a welded steel structure that must withstand crash stress to keep occupants safe is not a warranty item? They can’t. Therefore the company in not reputable. NO MORE FORDS FOR ME.

  58. I bought a dealer certified used f-350 with 42,227 miles I need to know if any part of powertrain warranty is still good

  59. quite good images! extended car warranty

  60. my car i olny 3 yers old i spoke to fords and thy said my waranty ran out on 24 sep 2012 the fault being 2 cor plugs in the cylinder head started to leak its has only don 21500 mls i got bno satirsfaction frtom the deralers its the last ford i will ever buy u nbwould thinf fords would have sorted out my problm for me its discusting for a new car to have cor plugs leasking i hope fords see this e mail and pay for the replacement

  61. I favor the view. Visit Website

  62. My 2012 F150 is 6 months old and has less than 7000 miles on it. The hood has been closed 3 times and the grill is cracked. Ford says it’s normal for the grill to crack when it is closed and will not stand behind the bumper to bumper warranty. Since their warranty is worthless, I’m cancelling my extended warranty and trading it for something Japanese. At least Honda Subaru and Toyota have some respect for their customers and will stand behind their warranty.

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  64. I colleted my new bmax 31 march 2013 but it did not have a drivers hand book with it I was told one would be posted to me as of 29 april I am still waiting for it dispite phoning the dealer a number of times each time to be told they still did not any in stock I would like to know when I am going to get it

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Strict Standards: Only variables should be assigned by reference in /home/ads/mybiggestcomplaint.com/wp-includes/post.php on line 115

Strict Standards: Only variables should be assigned by reference in /home/ads/mybiggestcomplaint.com/wp-includes/post.php on line 115

Strict Standards: Only variables should be assigned by reference in /home/ads/mybiggestcomplaint.com/wp-includes/post.php on line 115

Strict Standards: Only variables should be assigned by reference in /home/ads/mybiggestcomplaint.com/wp-includes/post.php on line 115

Strict Standards: Only variables should be assigned by reference in /home/ads/mybiggestcomplaint.com/wp-includes/post.php on line 115

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