I recently booked a room using the Expedia.com reservation system. When I got to my destination hotel, they could not find my reservation. I called Ex and they said that they had faxed the information to the hotel. The hotel could not find the fax. On a 3 way call the manager of the hotel spoke with the Ex rep and they talked for approx 10 minutes to finally get things situated, she didn’t know I was on the phone. The Ex reservationist had told me the hotel was sold out but had 2 more rooms when I booked. The hotel manager told me the hotel was nearly empty and I could have just walked in off the street and rented a room easily. I also found out that they charged me $30.00 per night more than I could have gotten the room for on my own.
My complaint is Expedia sucks major A$$. They even yelled at me when I spoke to CS after I got back home saying they offered a service and I shouldn’t complain about paying for the service I received. I hope my $60.00 is embezzled and the company will be belly up soon. Karma.
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Welcome to the victims of EXPEDIA’s club (Click on my name/URL to read how they tried to scam me 1254.95 U$D and failed…..miserably).
JOhn on July 8th, 2008 at 7:37 am | Link
I use Expedia to find prices. Then I book directly thru the hotel. It’s the same price 99% of the time.
I stopped using Expedia for this very reason. They kept overcharging me for rooms I found I could get like generalzod said on my own. Fun to use their website and research for free then get a deal without using (paying) them for it….
Lynette on July 15th, 2008 at 4:55 pm | Link