So I recently found a crack on the upper right hand side of my computer. Took it in to Apple where 3 very well trained “geniuses” told me that I must have shut a pencil inside of it and that it will cost $1300 to repair. I did not mailiciously hit my screen. I think that the screen must have had a deft on the edge of the glass and that recently due to heat in the room or of the actual computer it got worse. They said that they could see an impact mark. Truth is it was shattered when I took it in and the genius jabbed her finger in it while examining and a little piece of glass came out. Possibly this is the impact area because if it would have been him the outside would be marked as well. It is not. We spent 3 grand on this computer and I basically walked into the store and was called a liar–with my husband standing right next to me. If I would have inflicted this on my computer of under 1 year. I would fess up and buy another as I can afford it. That is not the issue here though, customer service is. I took the advice of another gentlemen on this blog and emailed Steve Jobs directly(sjobs@apple.com). To my surprise he responded with how they cant take responsibility on “accidents”. He proceeded to tell me that it was possible that I shut a pen or something in it just like his “geniuses” and that there was nothing they could do. He said “screens dont crack by themselves-its’ alwaya and outside force” and that Apple cannot take responsibility for user errors. Steve Jobs actually basically called me a liar. I have within the last year spent over 5 thousand dollars on his products and this is the respect I get as a customer. The “geniuses” had their mind made up when they saw it though one did indeed say that there was no evidence of it being hit on the outside-they and Mr. Jobs concluded that I am a liar and I get nothing. I concluded that I will never purchase another Apple product again. I have had other computer laptops for several years a piece and never had any issue with the screens. I have been taken for a ride especially after having purchased all the warranties. Thanks Steve Jobs!
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Wow, that is very sad story. Apple products are not cheap, and finding out that an error of craftsmanship would not be covered for the warranty, and above all that MR. Jobs said that you were lying that is the worst of all. At least he could said, take it to and Apple Store near you and we will give you a new one or at least a refurbished one would be nice. After all, they will repair i,t clean it and put it for sale on the refurbished page of the online store. What an idiots. Screw you Mr. Jobs.
Nestor Ruiz on September 14th, 2009 at 4:41 pm | Link
steve jobs did not email you
I complain to your stupidity in that
However genuis bar tends to be like that, everyone has to cop it eventually just as I have time and time again with apple
BenC on September 16th, 2009 at 1:08 am | Link
I understand that if you pay a lot of money, you expect quality, but the sad truth is, inferior merchandise (and customer service) comes at any price.
I always read forums (fora?) and online reviews of products before I make a major purchase. I never ever ever buy the latest-new-shiny thing because I prefer established product reputation to marketing hype as a basis for rational decision-making. I simply don’t make enough money to afford to make a major purchasing mistake.
I have a miraculous picture of Steve Jobs created from spilled wine!
It is on sale right now on eBay, but here is the story:
HURRY!!! Before Steve Jobs is anointed with Sainthood, this your chance to share in the miraculous appearance of the after-life image of Steve Jobs.
There I was, wiping up the kitchen cupboard with a paper towel when the TV news was playing all the stories about the wondrous affect that Steve Jobs has had on our lives, our jobs, our clothes, our food, our houses, our romances, and very possibly our spiritual enlightenment.
What modern prophet can claim more impact on benefitting mankind to the degree of our ultimate salvation!!! It all started when I tried watching late news…right in the middle of all those newscasts were the newscasters showing video clips of triumphant inventions of Steve Jobs as he was being heralded and proclaimed throughout the farthest stretches of our galaxy. I returned to my kitchen counter and found this wine-soaked pattern on the paper towel. “Why, how can this be? Has the Great One blessed me with his reverent image to keep and worship for all of time?” I could see the outline of a bald head, thin profile, and even possibly a rectangle object held up in the air near his head that looked like one of his I-Phones.
So thrilled was I, that had to fight back the tears of excitement and joy of this incredible miracle. Gasping for air as I fought back the tears of shock and wonderment, I grabbed a nearby camera and take a photo of this earth-shattering event! The picture listed in this ad above is that same photo I took of the towel.
Regrettably, a friend later came over, and before I had the chance to share this miracle sign from His Nerdiness, my friend abused this precious icon with reckless abandon. First he soaked the paper towel in dirty dishwater and wiped the countertop with it. Next, he wrung it out which tore it into several pieces before he tossed it in the trash. “The carnage….the carnage!!!! OH…the humanity!!” When I realized what sacrilege he hath wrought, I nearly fainted and dropped to my knees in shame. And to think that a toasted sandwich with the image of Jesus on it sold for over $10,000 before!! Why, surely, the all magnificent, ‘mac daddy’, of them all would have ranked high among his cult following who would predictable clamor for ownership of the relic and using their hard-earned dollars office cubicle purgatory where they have wasted most of their lives. Surely they would have bid incredibly high prices and maybe even to the obscene level of $10,000, just to own the wine-stained icon.
But now, with the mystical icon now only a random speck of disembodied debris at the local garbage recycling facility. From here forward, I humbly accept my devastating loss and wonder… nay, “TREMBLE” at the thought of what macabre’ fate awaits my eventual entry into the supernatural afterlife of Steve Jobs and his brain-washed minions. But at least for now, I now have a single photo of the wine-stained icon of our most publicized hero and candidate for Sainthood in the modern era: Mr. Steve Jobs.
Thank you for reading this emotional tale. Now all we have to do is wait for the silver mint to release their collector coins highlighting all those amazing inventions that spewed forth from that bald headed genius of a mastermind, Steve Jobs. Oh, how can we ever return to the mundane lives we all led before the cosmic arrival of this giant genius of a man? Let us all reflect in our souls how we can somehow survive after suffering this tremendous loss.
Scott Ebright on October 6th, 2011 at 10:20 pm | Link
To see the actual miracle photo, click on this link to see ebay listing:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=330622902871&ssPageName=ADME:L:LCA:US:1123
I wish I could post the photo here, but no way to do that!
Scott Ebright on October 6th, 2011 at 10:23 pm | Link
Hi I have the 7 problem
My Biggest Complaint About 2009 MacBook Laptop Screen Cracked
When I opened the laptop, there was a hole in the center of the screen, as if a key had smashed through the screen. However, the screen itself is not cracked. It’s inside the screen, and of course it’s grown.
have been a defect in the screen or an undetectable crack which was there at the time of purchase (how else could this happen?), the warranty should cover the cost of repair am pursuing this and will be writing a letter to the company, with a photo, as well as a couple letters to consumer protection agencies. I will be discussing this site and another one, on which there are several complaints. Obviously these screens are defective. Any HELP
MARINORA@MSN.COM REF to MARIANA
mariana on January 6th, 2012 at 8:28 pm | Link