Comments on: Delta Airlines http://mybiggestcomplaint.com/delta-airlines/938/ Where the world comes to complain. Sun, 14 Mar 2010 02:16:12 +0000 http://wordpress.org/?v=2.2.1 By: Pounch-o http://mybiggestcomplaint.com/delta-airlines/938/#comment-14947 Pounch-o Sun, 28 Feb 2010 21:11:06 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-14947 It appears that the airline are not what they once was. and to make manners worst is that. we don't have any alternatives way on traveling. of course their is Amtrak with limited service, and most often, not direct. and the dream to have fast Train from the Twin Cities in my life time.is: I will believe it,. if and when in my life time. why is it that Executives and other Companies get better treatment? they are not the ones that are paying for their seat. yet. they fly for free so they don't have to pay Taxes for their business travel. I kind of wonder if one day, we will have one airline in the USA if not just 2 or 3. hay SW Airline is now around. and hoping that SW Airline will hurt Delta's Experience.it is a wonder that their are people that hate flying. however, according to the business People, those that hate to fly, or those that have complaints are not important. just as long as the Important Business and Executive People get what ever they please. It appears that the airline are not what they once was. and to make manners worst is that. we don’t have any alternatives way on traveling. of course their is Amtrak with limited service, and most often, not direct. and the dream to have fast Train from the Twin Cities in my life time.is: I will believe it,. if and when in my life time. why is it that Executives and other Companies get better treatment? they are not the ones that are paying for their seat. yet. they fly for free so they don’t have to pay Taxes for their business travel. I kind of wonder if one day, we will have one airline in the USA if not just 2 or 3. hay SW Airline is now around. and hoping that SW Airline will hurt Delta’s Experience.it is a wonder that their are people that hate flying. however, according to the business People, those that hate to fly, or those that have complaints are not important. just as long as the Important Business and Executive People get what ever they please.

]]> By: john e. lawrence http://mybiggestcomplaint.com/delta-airlines/938/#comment-14943 john e. lawrence Sun, 28 Feb 2010 14:30:05 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-14943 Delta Sucks. In flight pilots and crew are awesome. Detroit agents and supervisors (with one exception) were pitiful. After flying for 17 hours from Manila to Detroit we got to spend 40 hours in Detroit airport or at Best Western due to bad weather in New England. No information or mis-information. Frequent (3 within one hour) gate changes. Two agents to deal with lines of 120 passengers resulting in dleays past possible flights. Saving pennies in understaffing results in loss of thousands in angry customers vowing never to put up with this crap treatment. I ended up flying to Boston and renting a car to drive to Maine. NO MORE DELTA !!!! Delta Sucks. In flight pilots and crew are awesome. Detroit agents and supervisors (with one exception) were pitiful. After flying for 17 hours from Manila to Detroit we got to spend 40 hours in Detroit airport or at Best Western due to bad weather in New England. No information or mis-information. Frequent (3 within one hour) gate changes. Two agents to deal with lines of 120 passengers resulting in dleays past possible flights. Saving pennies in understaffing results in loss of thousands in angry customers vowing never to put up with this crap treatment. I ended up flying to Boston and renting a car to drive to Maine. NO MORE DELTA !!!!

]]> By: M.Becnel http://mybiggestcomplaint.com/delta-airlines/938/#comment-14710 M.Becnel Thu, 11 Feb 2010 03:26:21 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-14710 I flew Delta Airlines the monday after the Superbowl weekend from New York to Baton Rouge, La., we had a layover in Memphis, Tn.. When we got to the airport in Memphis, our flight had been cancelled, supposedly due to the weather. When speaking to an agent, we were told that we were scheduled to leave wednesday afternoon, and this was monday. we were supposed to have been in Baton Rouge at 3:45 p.m. that afternoon. I cannot understand why the flight from Memphis was cancelled to Baton Rouge; when there were flights leaving from Memphis to New Orleans and Lafayette, La. and Baton Rouge is in between these to cities. the only flight we were able to get was a flight to Lafayette, La. 7 in a 1/2 hrs. later. once the plane took off, we ended up returning to the airport, because the navigation system had went out. Once, they repair the navigation problem was resolved, we tried to make our we to Lafayette. Upon reaching Lafayette, we were not able to land due to low visibility. So, we had to fly into New Orleans. When we arrived into New Orleans, La., we were told that the weather had cleared up in Lafayette and the plane was going to be re-fuelled and would be going back to Lafayette. Or we could get off the plane in New Orleans and would not be able to get back on the plane once we were off. We decided, we have had enough and got off of the airplane in New Orleans. We did not receive any type of voucher or recompensation whatsoever for the inconveneince. I flew Delta Airlines the monday after the Superbowl weekend from New York to Baton Rouge, La., we had a layover in Memphis, Tn.. When we got to the airport in Memphis, our flight had been cancelled, supposedly due to the weather. When speaking to an agent, we were told that we were scheduled to leave wednesday afternoon, and this was monday. we were supposed to have been in Baton Rouge at 3:45 p.m. that afternoon. I cannot understand why the flight from Memphis was cancelled to Baton Rouge; when there were flights leaving from Memphis to New Orleans and Lafayette, La. and Baton Rouge is in between these to cities. the only flight we were able to get was a flight to Lafayette, La. 7 in a 1/2 hrs. later.
once the plane took off, we ended up returning to the airport, because the navigation system had went out. Once, they repair the navigation problem was resolved, we tried to make our we to Lafayette. Upon reaching Lafayette, we were not able to land due to low visibility. So, we had to fly into New Orleans. When we arrived into New Orleans, La., we were told that the weather had cleared up in Lafayette and the plane was going to be re-fuelled and would be going back to Lafayette. Or we could get off the plane in New Orleans and would not be able to get back on the plane once we were off.
We decided, we have had enough and got off of the airplane in New Orleans. We did not receive any type of voucher or recompensation whatsoever for the inconveneince.

]]> By: M Anderson http://mybiggestcomplaint.com/delta-airlines/938/#comment-14325 M Anderson Wed, 13 Jan 2010 06:24:29 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-14325 I will never fly Delta again. I've always flown Delta since I was a child. 2 ears ago I had delayed baggage from a return international flight they handled promptly. What in the hell has happened to delta? I flew delta international flight to London my bags didn't make it because they were never put on the plane in Atlanta(the same airport that delayed my bags 2yrs ago) They fly my bags to heathrow 2 days later then sent to a service to be delivered. That was Jan 1st I'm already home in the US Guess where my bags are there in London still and Delta refuses to do anything about I get no response from I emails or phone calls just refered tom person afterm person til came full circle by to the orginal representative. I have purchased replacement items for personal belongins as well file the reports annd claims atlas no response from Delta I will never fly Delat again this has been insane and the employeess have been rude and no one can help get my personal belongings back home. I will never fly Delta again. I’ve always flown Delta since I was a child. 2 ears ago I had delayed baggage from a return international flight they handled promptly. What in the hell has happened to delta?
I flew delta international flight to London my bags didn’t make it because they were never put on the plane in Atlanta(the same airport that delayed my bags 2yrs ago) They fly my bags to heathrow 2 days later then sent to a service to be delivered. That was Jan 1st I’m already home in the US Guess where my bags are there in London still and Delta refuses to do anything about I get no response from I emails or phone calls just refered tom person afterm person til came full circle by to the orginal representative. I have purchased replacement items for personal belongins as well file the reports annd claims atlas no response from Delta I will never fly Delat again this has been insane and the employeess have been rude and no one can help get my personal belongings back home.

]]> By: Tristan depew http://mybiggestcomplaint.com/delta-airlines/938/#comment-14154 Tristan depew Sat, 02 Jan 2010 05:01:18 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-14154 I just got home from my DELTA experience-I have a child that is 13 and flew to see me the day after Christmas from Cincinnati, I decided to get my ex-wife to get him an ID card and try to see if he can fly without me paying 100 dollars EACH WAY for unaccompanied minor fees on a direct flight to LaGuardia (which, by the way, all they do is walk my son to me and to the gate) So in Cincinnati he get's past security with his ID card stating his age was 13, and he get's onto the plane with his boarding pass. Everything went smoothly. So a week later we get to LaGuardia and it all goes good, he gets past security, and then when he is about to get on the plane, the woman checking the boarding pass stops him. She says he is too young. He tries to say that it is a return flight and he got here without a problem so what is the problem now, but she won't let him get on. It is now boarding and everyone else is on the plane, so I get on the phone and she tells me what's going on and I mainly tell her it's ridiculous that you are now forcing this when he got there without a problem. So a woman walks my son to me past security and we have to get me a gate pass, and both of us have to go through security all over again. We finally get to the gate and he gets on; all that trouble just so I can RE-WALK him to the gate he was ALREADY AT-that he got to BY HIMSELF. Delta is ridiculous, they just wanted me to pay 100 dollars. How can they let my son get on a plane from Cincinnati by himself but when he tries to at LaGuardia it is SO wrong and they HAVE to change it, couldn't I sue them for letting my son get on in Cincinnati since they think it is so bad? I just got home from my DELTA experience-I have a child that is 13 and flew to see me the day after Christmas from Cincinnati, I decided to get my ex-wife to get him an ID card and try to see if he can fly without me paying 100 dollars EACH WAY for unaccompanied minor fees on a direct flight to LaGuardia (which, by the way, all they do is walk my son to me and to the gate) So in Cincinnati he get’s past security with his ID card stating his age was 13, and he get’s onto the plane with his boarding pass. Everything went smoothly. So a week later we get to LaGuardia and it all goes good, he gets past security, and then when he is about to get on the plane, the woman checking the boarding pass stops him. She says he is too young. He tries to say that it is a return flight and he got here without a problem so what is the problem now, but she won’t let him get on. It is now boarding and everyone else is on the plane, so I get on the phone and she tells me what’s going on and I mainly tell her it’s ridiculous that you are now forcing this when he got there without a problem. So a woman walks my son to me past security and we have to get me a gate pass, and both of us have to go through security all over again. We finally get to the gate and he gets on; all that trouble just so I can RE-WALK him to the gate he was ALREADY AT-that he got to BY HIMSELF. Delta is ridiculous, they just wanted me to pay 100 dollars. How can they let my son get on a plane from Cincinnati by himself but when he tries to at LaGuardia it is SO wrong and they HAVE to change it, couldn’t I sue them for letting my son get on in Cincinnati since they think it is so bad?

]]> By: FRANK http://mybiggestcomplaint.com/delta-airlines/938/#comment-14062 FRANK Mon, 28 Dec 2009 23:43:42 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-14062 I HATE AIRPLANES. NO THANKS TO THE MISBEHAVIOR WHAT HAPPEN ON 12/25/2009. IT FORCED ME TO CANCEL MY FLIGHT, I AM OUT OF $95. DELTA HAS POLICIES. HOWEVER, BEING FEAR DOES NOT APPLY. HOW DISCRIMINATION. NO BLANKETS. NO LAP TOPS. HAY, THAT GOES FOR THE HOT SHOT EXECUTIVES AND BUSINESS PEOPLE AS WELL. HOWEVER, I FELL SORRY FOR YOUNGSTERS. NEW BURNS. PEOPLE IN WHEEL CHARIS. AND GUESS WHAT. THE EXECUTIVES SHOULD SET LIKE ANY OTHER SOUL. I HATE AIRLINES! IT SEEMS THAT IT WAS NOT SO BAD BEFORE LAST WEEK. AFTER 911 WAS FINE. AM I SAFE FLYING? HARDLY! I HATE AIRPLANES. NO THANKS TO THE MISBEHAVIOR WHAT HAPPEN ON 12/25/2009. IT FORCED ME TO CANCEL MY FLIGHT, I AM OUT OF $95. DELTA HAS POLICIES. HOWEVER, BEING FEAR DOES NOT APPLY.
HOW DISCRIMINATION. NO BLANKETS. NO LAP TOPS. HAY, THAT GOES FOR THE HOT SHOT EXECUTIVES AND BUSINESS PEOPLE AS WELL.
HOWEVER, I FELL SORRY FOR YOUNGSTERS. NEW BURNS. PEOPLE IN WHEEL CHARIS. AND GUESS WHAT. THE EXECUTIVES SHOULD SET LIKE ANY OTHER SOUL. I HATE AIRLINES! IT SEEMS THAT IT WAS NOT SO BAD BEFORE LAST WEEK. AFTER 911 WAS FINE. AM I SAFE FLYING? HARDLY!

]]> By: Richard Anderson http://mybiggestcomplaint.com/delta-airlines/938/#comment-13897 Richard Anderson Sat, 19 Dec 2009 19:46:07 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-13897 I have complaint too, BUT, it pales in comparison to all these others out here. Reading all of these has made me change my mind and I won't be flying Delta. This is what I was (am) going to fax Delta today, 12-19-09. Dear Delta: I have a huge complaint. At least it's huge to me. If this even makes it to someone at the top who will listen. Most companies nowadays shield any complaints getting past their customer service departments, which is a sad statement. This will probably go unnoticed, unheard and unanswered, as is the case more often than not in this “screw the consumer” world that we are living in today. BUT, here goes….. I go to the U.S. Virgin Islands every year in March for two weeks with a blues band and we tour the islands. Each year the ticket is about $500-600 from Minnapolis. Well, this year, I am taking my daughter and my oldest grandson (who is 9) down a little early with me and will overlap the first 9 days of the trip. I want this to be a great vacation for them. They need to get away from the crappy Minnesota cold winter. I have been watching the fares of flights to the U.S. Virgin Islands for a couple of months now. It goes up and down a little, maybe $50-100, back and forth. No big deal. So, I’ve been watching for what I think is the best time to get the tickets. We ALL three are going to St. Thomas on March 4th. They will return on March 13th, but Iwill stay until March 24th and return from St. Croix. So, it was a little more complicated. I just wanted to make sure that on the way down on March 4th, that we could get three seats together, and was trying to limit it to only one layover, so it’s not so hard on the young one (also, their trip back on the 13th). The fares were running about $1000-1200. You seem to have to be a genius to navigate your online scheduling with all these factors involved because you keep changing segments, prices and layovers all the time. Well, on December 14th, I finally found what looked like a pretty good deal. Both of their tickets RT were $999.40 for both. Mine was $498.70. I even called the reservation line to ask the question about getting all three seats together. Somewhere, along the line I was told that it may be hard to get the three seats together, and that I may have to let the systme assign the seats, then go back to it 30 days before the flight to choose the seats and “hope” you can get them together. Well, I wasn’t happy with that answer, so I didn’t book the tickets that day, NOR did I have the reservation lady “hold” my tickets at that fare for 24 hours. I wasn’t happy if we couldn’t all sit together. I work for a living, and I got busy. I didn’t have time to get back to it for a few days. It’s almost a full time job just trying to watch all of your crazy unheralded, unexplained, non understandable changes that go on daily with your fares. Well, yesterday, on December 19th, I dove back into it thinking I better get on it before the fares varied more than a few dollars again. I called the reservation line once again and asked again about getting seats together. THIS TIME, I was told I can choose seats online and should be able to get this done. SO, I had them look up the flights again. After they told me, I went back online to see for myself to verify. YOU’VE GOT TO BE KIDDING ME !!!!! The fares in 4 days had went up to $868.00 EACH for the two of them AND $796.20 for mine. This was now almost as much for ONE of their tickets as it was for the total for the two of them before, and mine jumped almost $300.00. Plus, it looked like most of the segments had changed and it was harder to find some with only one layover. Now, I’m faced with either watching this crap daily again OR switch to another airline. Right now, I am inclined to switch to another airline and never use Delta again, no matter how much more it is with another. I AM INSULTED. This is a total rip off. I don’t care what your explanations are, you are ripping off the consumer. You should remember that we, the public in the state of Minnesota, bailed out Northwest when they had trouble. When gas prices went crazy, fares went sky high, services were cut, new charges appeared for bag checking, food, etc. When gas prices fell, did everything else ? NO !!!! I even had trouble with Delta merging my Northwest miles into one account, it took MONTHS. This is how we are re-paid? Delta should be ashamed of itself for “gouging” the comsumer as it is doing. With all the visible trouble you have had in the merger with Northwest, and with your pilots over flying their destinations, I would think your goal is to be more consumer friendly. Not to rip off the consumer just as much and often as you can. It is disgusting. Someone there should address this with me, and try to correct this situation with me getting my tickets, OR I really will not ever consider using Delta again. I will find away to transfer my miles through other programs and use them differently, or lose them, and then be rid of Delta forever. Sincerely, Richard Anderson I have complaint too, BUT, it pales in comparison to all these others out here. Reading all of these has made me change my mind and I won’t be flying Delta. This is what I was (am) going to fax Delta today, 12-19-09.

Dear Delta:
I have a huge complaint. At least it’s huge to me.
If this even makes it to someone at the top who will listen. Most companies nowadays shield any complaints getting past their customer service departments, which is a sad statement.
This will probably go unnoticed, unheard and unanswered, as is the case more often than not in this “screw the consumer” world that we are living in today.

BUT, here goes…..

I go to the U.S. Virgin Islands every year in March for two weeks with a blues band and we tour the islands. Each year the ticket is about $500-600 from Minnapolis.
Well, this year, I am taking my daughter and my oldest grandson (who is 9) down a little early with me and will overlap the first 9 days of the trip. I want this to be a great vacation for them. They need to get away from the crappy Minnesota cold winter.

I have been watching the fares of flights to the U.S. Virgin Islands for a couple of months now.
It goes up and down a little, maybe $50-100, back and forth. No big deal. So, I’ve been watching for what I think is the best time to get the tickets.

We ALL three are going to St. Thomas on March 4th. They will return on March 13th, but Iwill stay until March 24th and return from St. Croix. So, it was a little more complicated.

I just wanted to make sure that on the way down on March 4th, that we could get three seats together, and was trying to limit it to only one layover, so it’s not so hard on the young one (also, their trip back on the 13th). The fares were running about $1000-1200. You seem to have to be a genius to navigate your online scheduling with all these factors involved because you keep changing segments, prices and layovers all the time.

Well, on December 14th, I finally found what looked like a pretty good deal. Both of their tickets RT were $999.40 for both. Mine was $498.70. I even called the reservation line to ask the question about getting all three seats together. Somewhere, along the line I was told that it may be hard to get the three seats together, and that I may have to let the systme assign the seats, then go back to it 30 days before the flight to choose the seats and “hope” you can get them together.

Well, I wasn’t happy with that answer, so I didn’t book the tickets that day, NOR did I have the reservation lady “hold” my tickets at that fare for 24 hours. I wasn’t happy if we couldn’t all sit together.

I work for a living, and I got busy. I didn’t have time to get back to it for a few days. It’s almost a full time job just trying to watch all of your crazy unheralded, unexplained, non understandable changes that go on daily with your fares.

Well, yesterday, on December 19th, I dove back into it thinking I better get on it before the fares varied more than a few dollars again. I called the reservation line once again and asked again about getting seats together. THIS TIME, I was told I can choose seats online and should be able to get this done. SO, I had them look up the flights again. After they told me, I went back online to see for myself to verify.

YOU’VE GOT TO BE KIDDING ME !!!!!
The fares in 4 days had went up to $868.00 EACH for the two of them AND $796.20 for mine.
This was now almost as much for ONE of their tickets as it was for the total for the two of them before, and mine jumped almost $300.00. Plus, it looked like most of the segments had changed and it was harder to find some with only one layover.

Now, I’m faced with either watching this crap daily again OR switch to another airline. Right now, I am inclined to switch to another airline and never use Delta again, no matter how much more it is with another. I AM INSULTED. This is a total rip off. I don’t care what your explanations are, you are ripping off the consumer.

You should remember that we, the public in the state of Minnesota, bailed out Northwest when they had trouble. When gas prices went crazy, fares went sky high, services were cut, new charges appeared for bag checking, food, etc. When gas prices fell, did everything else ? NO !!!! I even had trouble with Delta merging my Northwest miles into one account, it took MONTHS. This is how we are re-paid?

Delta should be ashamed of itself for “gouging” the comsumer as it is doing.
With all the visible trouble you have had in the merger with Northwest, and with your pilots over flying their destinations, I would think your goal is to be more consumer friendly. Not to rip off the consumer just as much and often as you can. It is disgusting.

Someone there should address this with me, and try to correct this situation with me getting my tickets, OR I really will not ever consider using Delta again. I will find away to transfer my miles through other programs and use them differently, or lose them, and then be rid of Delta forever.

Sincerely,

Richard Anderson

]]> By: Mr.Tawfik Khafagi http://mybiggestcomplaint.com/delta-airlines/938/#comment-13701 Mr.Tawfik Khafagi Fri, 11 Dec 2009 00:42:20 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-13701 I am a customer to Delta long ago,I had bad treatment from customer service regarding my request for sky miles I was claiming since april, 2009 .They granted me sky miles for half of trip Montreal/Amsredam/ Cairo/Amsterdam/Montreal.I did sent four fax messages with all what they asked me for,the latest on December 07,2009. My sky miles No. is 2233119847 if some body care to know what miserable service your clients are receiving from your employees.You have the right to know how they are abusing your reputation.I have all previous faxes sent and ready to send them again if you care for your company reputation Thanks Tawfik Khafagi 10/12/2009. I am a customer to Delta long ago,I had bad treatment from customer service regarding my request for sky miles I was claiming since april,
2009 .They granted me sky miles for half of trip Montreal/Amsredam/
Cairo/Amsterdam/Montreal.I did sent four fax messages with all what
they asked me for,the latest on December 07,2009. My sky miles No.
is 2233119847 if some body care to know what miserable service your
clients are receiving from your employees.You have the right to know
how they are abusing your reputation.I have all previous faxes sent and ready to send them again if you care for your company reputation
Thanks Tawfik Khafagi 10/12/2009.

]]> By: Sandi Todd http://mybiggestcomplaint.com/delta-airlines/938/#comment-13145 Sandi Todd Mon, 26 Oct 2009 19:19:51 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-13145 I will never book a flight on Delta again. Four of us are planning on flying to the Carribean for our 40th wedding anniversary. We have booked a villa for weekday arrival. One of the other people in the group decided to check our flights on Delta. This was last Tuesday and we were to leave on this Thursday. When she checked our flights, we found they had been cancelled. We were never notified by Delta. If we had just gone to the airport, we would have not been able to fly to St. Maartens. Delta did agree to refund our money, but we spent 7 hours the next day working on trying to get a flight. We are now having to drive 2 hours to another city to catch or flight, plus spend another night in a hotel. We had booked a hotel for our layover in Atlanta with Delta, but it has a no refund policy. If only Delta had notified us in MAY about an OCTOBER flight, a lot of stress and extra expense could have been avoided. I will never book a flight on Delta again. Four of us are planning on flying to the Carribean for our 40th wedding anniversary. We have booked a villa for weekday arrival. One of the other people in the group decided to check our flights on Delta. This was last Tuesday and we were to leave on this Thursday. When she checked our flights, we found they had been cancelled. We were never notified by Delta. If we had just gone to the airport, we would have not been able to fly to St. Maartens. Delta did agree to refund our money, but we spent 7 hours the next day working on trying to get a flight. We are now having to drive 2 hours to another city to catch or flight, plus spend another night in a hotel. We had booked a hotel for our layover in Atlanta with Delta, but it has a no refund policy. If only Delta had notified us in MAY about an OCTOBER flight, a lot of stress and extra expense could have been avoided.

]]> By: Joseph Baker http://mybiggestcomplaint.com/delta-airlines/938/#comment-13102 Joseph Baker Wed, 21 Oct 2009 17:41:32 +0000 http://mybiggestcomplaint.com/delta-airlines/938/#comment-13102 Delta Airlines (and most of the other major airlines) must wake up and realize that their passengers who are looking for lost baggage/lost items aboard THEIR aircraft, will not be directed to the Delta/Northwest Baggage Service Offices in whatever city the carrier serves. The airlines' call center directs those baggage service and lost items inquiries to the airport lost and found office in the city where Delta/Northwest serves. This is really poor customer service plain and simple. It shows the airlines don't really care about their passengers because calls for missing items aboard their aircraft are misdirected by the 800 call centers. What a shame. This shows pathetic leadership at the very top of their customer service department. Delta Airlines (and most of the other major airlines) must wake up and realize that their passengers who are looking for lost baggage/lost items aboard THEIR aircraft, will not be directed to the Delta/Northwest Baggage Service Offices in whatever city the carrier serves. The airlines’ call center directs those baggage service and lost items inquiries to the airport lost and found office in the city where Delta/Northwest serves. This is really poor customer service plain and simple. It shows the airlines don’t really care about their passengers because calls for missing items aboard their aircraft are misdirected by the 800 call centers. What a shame. This shows pathetic leadership at the very top of their customer service department.

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