My Biggest Complaint About Delta Airlines

47 Comments

1. People like you make me want to puke. You take decisions made by the airlines personally, like they did this only because you were booked on those flights. I have been an avid flyer for the past 28 plus years, most of my miles have been with Delta. Sure, these days it’s different. Try being one of those employees who has taken pay cut after pay cut, working years for a company which has recently emerged from bankruptcy, dealing with a opinionated jerk like you. I assure you that decisions to cancel a flight are weighed very carefully, taking into consideration numerous parameters. Additonally, the government is keenly aware of the practices each and every airline employ. If Delta routinely did as you accuse, they would have been out of businees years before you came along. The assumptions you make regarding your experience are nothing but that…assumptions. When in delay situations, whether mechanical, weather or other reasons, people work tirelessly to remedy the situation. I would be willing to bet you a sizeable amount of money that sound decisions were made based on information you as a traveler are not privy to. Just because you have a talk show and can voice your opinion does not make you correct. You blame this situation on Delta, do you honestly believe that if other air carrieres were faced with the exact situation you described, and had the exact same resources available to them when it was decision time, things would have turned out any differently? As for compensation, our great and wonderful government passed laws years ago which relieved the airlies of liability in situations such as this. So don’t go blowing your stack on your precious little blog, go blow your smoke up the tailpipe of your law makers who gave Delta the right to deny you compensation under these circumstances. Next time, regardless of who you’re flying on, if it’s important enought to be home at a certain time, leave yourself a back up plan, take an earlier flight. If it’s delayed, you still might make it to your destination in time. Poor planning on your part does not constitute an emergency on the airline’s.

   Dennis Trump on February 8th, 2008 at 2:06 am | Link

2. So what. Big deal. Then talk about it on your talk show and let the 10 people who listen to you hear your sad story. Pleaseeee. If you had a talk show you would be smarter that that.

   Phil on February 11th, 2008 at 9:50 am | Link

3. I’m sorry but agree that DELTA sucks. I don’t think what happened to you was personal but DELTA is a horrible airline. I flew with them back at the end of December and of course, there were delays (supposedly to weather yet there was no bad weather) and my biggest complaint is that they do not inform you of any delays. They let you run thought the entire Atlanta airport, damn near die from the run just to be told “you’ve been rescheduled on a later flight” back at the other end of the airport, OR “your flight was cancelled and you’re on another flight” OR tell you nothing.

   I was on DELTA February 18th coming from SC. My 5:15pm departure from Columbia, SC did not depart until after 7:00pm. We landed in Atlanta at 7:55, deplaned at 8:15 and as I ran pass the flight attendant, I asked her about the connecting flight to Fort Myers (because she mentioned all but that one) and her response was “I didn’t see anything for Fort Myers”. I ran down the steps (Oh yeah - we never pulled up to the terminal), ran through the airport from Terminal D30 I think it was, all the way down to E15 just to find that I was about 5 minutes too late.

   I was out of breath, my heart was pounding, my pulse racing and all the two tickets say and do is look at me and ask for my last name, tell me that I was re-scheduled on the 10:30 flight back at terminal B13.

   I got out “why can the passengers be told about changes”, “why did I have to kill myself getting here when I could have been told”. Their response “the flight attendants may not have known”, I told them, “The attendants knew. They informed us of all the delays and changes except for Fort Myers. Told me she didn’t see anything for Fort Myers”.

   DELTA does not inform their customers of anything, they do not care!!!

   Someone else booked and paid for my flight. I would NEVER fly DELTA at my own doing.

   They are HORRIBLE. I could very well have ended up in the hospital or dead 2 nights ago because of a lack of communication with their passengers.

   Don’t fly DELTA. The employees are rude, inconsiderate and uncaring.

   They told me they could not hold the flight because other passengers had connecting flights, well hell, they certainly held the 10:30 flight.

   I’m a passenger who missed their flight because of DELTA and their incompetence. I am not a passenger who missed their flight because of running late.

   They could have been informed that there was a passenger coming in and needed to connect on that 8:15 flight, they could have held that 8:15 flight to Fort Myers for an additional 10 minutes just like they held the 10:30 flight for other passengers arriving late due to another flight delay. So, the lie that they don’t hold flights is Bull S***.

   Lastly, back on November 20, 2007, the Washington Post had an article about DELTA and their delays and of course DELTA lied and said “”as a result of the department’s inquiry it has strengthened training, communication and quality-monitoring programs”.

   This is after DELTA was fined $115,000 over delays. The transportation department said that half the fine will be forgiven should DELTA make no further violations for a year.

   I think all of us who have had the same delay issues since November 20, 2007, need to contact the Transportation Department and let them know.

   Kimberly E. Jimenez on February 20th, 2008 at 7:54 am | Link

4. I recently flew Delta. I can take just aout anything, BUT DO NOT LIE TO ME. We wer delayed due to an accident on the highway. I called Delta and explained the problem that I would miss my 9am flight, she said no problem that when I got to Atlanta Airport just to check in and they owuld find me another flight. I then asked if there would any extra charges, I was told no (what a lie) I was charged 75.00, then to I asked if I could be put on the stand-by list, was told we do not do this anymore (another lie). Got to the gate and lo and behold Delta is announcing aout the stand-by list. Will I fly Delta again NO WAY. Your personnel in Atlanta were rude and nasty and can they tell lies. I will never fly Delta again. You need to give classes on how to teach your customers.

   Trudy Brown on February 26th, 2008 at 3:27 pm | Link

5. My wife & I flew from Toronto to Orlando with Delta yesterday, March 4, 2008. We were to fly Toronto to Cincinatti, change planes and fly on to Orlando. Expected elapsed time with Delta was to be about 6 hours. Our actual time was about 12 hours.

   Currently, it’s about 12 hours after landing at 2 in the morning and we still have no luggage.

   I read the above remarks and find for the most part our experience has been consistent with the problems others have had.

   I empathize with the front line employees of Delta and imagine it’s very demoralizing to work for a company like this but we certainly will refrain from flying Delta again.

   Ian Shaw on March 5th, 2008 at 11:25 am | Link

6. II was recently (March 26th 2008) flying Delta Business Elite from London to Fort Lauderdale via Atlanta and was so taken back by the rudeness and pure venom unleashed upon me by the Delta Business Elite Check-in representative at Gatwick (London) Airport I was just flabbergasted. Totally uncalled for… The problem was a very small and simple one yet the reaction and the outburst by the Delta employee was totally out of place and extremely nasty.

   Also, on this trip I happened to have my wife with me and she ended up in tears. The episode totally ruined the entire trip because of the unprofessional attitude and the pure rudeness of the Delta Employee.

   As for Delta, they just do not care. I did complain at the time and have heard nothing what-so-ever from Delta. They don’t even care enough to send me a boilerplate type response.

   SO… I will do what I do best… Vote with my wallet. Over the past 3 years my small Florida business has spent an average of Two Hundred and Thirty Thousand US Dollars Per year with Delta Airlines. That stopped as soon as I arrived back in my office on March 27th. It is just a drop in the bucket for Delta, not enough to worry about, but, for me it is a large amount of money and taking it from Delta and giving it to another airline is my only recourse.

   No more Delta for me, my family, my business or my employees on business travel.

   Delta just don’t care so why should I.. If you don’t like them, do as I have done. Vote with your wallet. It’s your money…

   Peter Coleman on April 2nd, 2008 at 8:41 am | Link

7. File a small claims lawsuit against these b———s!!!! I don’t even want to take up the time to relive all my horror stories. We are all being abused by the corporate system. Employees and the execs all DO NOT GIVE A DAMN.
   This country is in bad trouble
   However, it is not only Delta, but also United, American—-they are all the same and the only way to get their attention is to FILE A LAWSUIT AGAINST THEM.
   It is easy, cheap and can be done without an attorney.

   Bill Morton on April 8th, 2008 at 12:15 pm | Link

8. this ie the worst experience i have ever had they were rude there scales are not right i will not fly again

   CHARLENE GUNNELL on April 9th, 2008 at 3:04 pm | Link

9. I am writing this at the moment my sister is standing at the ticket counter at the Atlanta, Georgia airport. She is being treated rudely when she is checking in the most important thing to us. My son, an unaccompanied minor. He to at this moment should be the most important thing to Delta, but he is not. Instead a ticket agent is arguing over a hundred dollars.
   Let me explain, we purchased his ticket putting our faith in your airline on March 5th. At that time your airline had my faith and loyalty. The reservation went smoothly and I was advised of the $50.00 fee each way. I called on April 11th to re-verify his reservation since he was leaving on April 12th and I was a nervous mother whose seven year old son has never flown before let alone all by himself.
   With everything documented I transferred my child to you. Only to be advised on day of departure that your fees had gone up and were now doubled to $100.00 each way. Surprise, surprise! I immediately called customer service and demanded a supervisor. If this was true and the effective date was April 1st, why was I not notified? Why that was not disclosed when I called to confirm on the 11th? How could we be penalized when we paid in full for the airfare prior to the change?
   After a huge and embarrassing ordeal at the gate, I was advised that it would be honored and notated in his reservation, which brings us here, my nervous child witnessing my sister being told he would not be boarding to come home to his mother unless another $100.00 was paid. The counter agent who checked him in would not even give my sister the common decency to read the notations, yet argued. She demanded she review his reservation. She finally did, and did we get an apology? No, she got his ticket slammed on the counter.
   After this horrible experience we will no longer be using your services. I am sitting now anxiously waiting to take back my precious cargo. If your agents are this rude, unhelpful, and incompetent enough not to read; then how could we have faith. Delta you have lost the humanity side which would include empathy to your customers.

   Sincerely
   Kelly Breen
   Irihbreen@gmail.com

   His flights:
   Sat 12APR DELTA 887 OK U LV HARTFORD 620P V **
   AR ATLANTA 856P COACH

   Sat 19APR DELTA 1416 OK U LV ATLANTA 710A V **
   AR HARTFORD 932A COACH

   Kelly on April 19th, 2008 at 4:01 am | Link

10. I had a cancelled flight with Delta, due to some drizzle in NYC. I waited around for another 6 hours, until the wee hours of the morning to finally get a flight to the NYC vicinity. Now I have take a half day off of work to retrieve my luggage from a different airport. What a pain in the … WE have no flyers bill of rights! We need to send our complaints and letters to our senate and congressional representatives. We need a passengers bill of rights. So easily we forget those people on the jetblue flight left on the tarmac for 12 or so hours. The lobbists don’t want us to get any rights. We need the airlines to be accountable and penalized for bad behavior.

    David Burke on April 29th, 2008 at 8:38 am | Link

11. My experience were the same as the above person with unaccompanied minor. I was not aware of the $100 EACH WAY surcharge until getting to the ticket counter (after the round trip ticket was paid in full). I wrote a complaint to Delta who’s boilerplate response was that it was standard operating policy to decline waiver of this fee. Although I informed Delta at time of purchase of the minor and they took down all contact information about who would meet her at the dest airport, no mention was ever made of an additional charge upping the ticket price by over 60%. Nothing on the itenerary even mentioned this charge. Delta took no responsibility for their poor communication and SOPs. I will always look to alternative airlines and not fly Delta in my future travels.

    John Clay on July 6th, 2008 at 1:27 pm | Link

12. Delta is terrible because last time I went I was going to Atlanta and I only had 5 minutes to get on the plane.So I get over to the entry to get on the plane.But then I hear on the intercome that the plane was moved to the other side of the airport.So I go running over and i just make it on time.It was a horrible experience

    Karen on July 14th, 2008 at 8:33 pm | Link

13. I have flown Delta Airlines many times, never had a bad experiance. Flying to Aruba in January, thru Atlanta. Have a connection time of 30 minutes. Atlanta may be a busy airport, but very good, but then that my opinion..

    Mike on July 15th, 2008 at 1:27 pm | Link

14. Over the weekend I flew from Orange County, CA to Jacksonville, FL with a stop in Atlanta, GA both ways. Every flight was delayed. On my flight home my seatbelt was broken. I told the stewardess twice and she ignored me. Yeah, I know, who needs a seatbelt on a plane, but I include it in the story as another example of Delta as a company. I wish the story ended here, but…I’m sitting at the gate reading a book and they make the calls for zone 1, 2, 3. As the last passenger gets his boarding pass scanned I stand up, put my book in my backpack, and walk over to the Delta agent. This was less than one minute after the last passener scanned his boarding pass. As I walked up to the agent, she turned around and closed the door to the boarding ramp. I said I was on the plane and she told me to go to customer service. I told her it was my connecting flight and my luggage was on the plane and she ignored me. They I told her she was making a mistake and I had a boarding pass to which she told me to go to customer service and walked away. This was seconds after the last passenger had walked through the door! The passengers were still standing in line on the boarding ramp and she wouldn’t let me on the plane. I went to Delta customer service and stood in a line trying to get a Delta rep to take notice that I had a boarding pass and my luggage was on the plane. When I got to the front of the line I picked up the “curtesy” phone and the Delta rep said the computer showed that I was on the plane. I told her that if I was on the plane we wouldn’t be speaking. She told me to go to the counter and get a ticket for the next flight. At the counter the rep said I had to pay $50 for the ticket. The rep next to her asked me what time my plane left and I told him it was still there but they won’t let me on the plane and that I was at the gate for two hours and the Delta gate rep closed the door in front of me to which he said “It sounds like you were late.” Unbelievable.

    Robbie on July 22nd, 2008 at 3:05 pm | Link

15. My family have recently experienced Delta at their very worst. This is the Email I sent onto Delta - their response was probably a template email, tweaked slightly!

    My husband booked flights via KLM for travel on 10th July starting in
    Bristol (UK) via Amsterdam (NDL)to Atlanta and then onto Sarasota,
    Florida. Due to bad weather in Atlanta that afternoon we were diverted
    to Charlotte, arriving later (by about 2 hours) than expected at
    Atlanta. We got through customs, retrieved our bags for transfer to the Sarasota flight then ran like idiots through what is a HUGE airport to reach our departure gate, only to be told the flight had been delayed. All very understandable given the weather. THEN Delta decided to cancel that (and many more) flights. My husband is a platinum card holder with KLM (linked to Delta via Skyteam) as he travels extensively with his business, but these cancellations resulted in the most appalling situation we have ever encountered, we were refused admission to the Delta Lounge by a very rude lady, who only seemed to want to let in people that were Delta customers! Around 12 Delta flights were cancelled and at your ‘helpdesk’ you had THREE people trying to handle what must have been over 1500 very annoyed and messed about customers. Whilst we appreciate that the staff there were under a huge amount of pressure, which explains their general attitude, what cannot be excused was the lack of management visibility to try to calm down a very stressful time for all, elderly/disabled passengers were distressed and worried but they were not given any priority, basically it was every man/woman for themselves and it was quite franklychaos.

    We eventually escaped the hell that is Atlanta airport the following
    morning, not on a flight to Sarasota (where out baggage had travelled
    without us!) but to Tampa, where we had to hire a car to drive to
    Sarasota and collect our luggage. Not great when you’ve been on the go for about 36 hours.

    I am sure flight cancellations are something that happens every day, but Delta seemed to have no processes in place to handle people faced with this type of dilemma, it took us 5 HOURS to get our tickets issued for the Tampa flight because the guy who supposedly ’sorted the details’ made a complete and utter mess of it which took another person 75 minutes to correct. Do only a select few of your staff undergo training? Customer service like yours is going to guarantee that you will reduce the likelihood of people booking with Delta ever again! I can assure you that we will never willing get on a Delta flight again.

    Also I would like to point out that we had booked BUSINESS CLASS
    tickets, but the flight we took from Tampa was only as standard class. No apology for that was forthcoming.

    Although I will personally never get on a Delta flight again, perhaps
    you could benefit from the following advice (if you want to get repeat
    business and prevent customers leaving you in droves)

    1. Train your staff properly
    2. Train staff how to be polite & treat people with respect (whatever
    their nationality)
    3. Get more people on hand to handle mass flight cancellations, & get some upper management on the floor to help out!
    4. Give Elderly/Disabled passengers some priority (they had none)I had to help one elderly lady to a chair as she was about to faint!
    5. Train your staff that ’skyteam’ extends outside of the USA

    Last but not least I would like to report that we came across one polite Delta staff member - a lady by the name of Ruby who was able to reassure us on the morning of the 11th July that our bags were waiting our arrival at our destination of Sarasota.

    Delta Response

    Thank you for your e-mail describing the inconvenience you and your
    husband experienced due to flight irregularities when traveling with
    Delta and our SkyTeam partner KLM.

    Your time is valuable, and operating on schedule is equally important to us. When a flight is delayed or canceled due to weather, as was the case with your flight, it is being done for the safety of all passengers. The decision to cancel or delay a flight due to weather is not usually made until the day of the flight; however, we occasionally cancel some flights proactively when we become aware of an upcoming weather problem. This gives us a better opportunity to contact our customers and arrange alternate flights.

    Our airport representatives should always do all possible to make sure your traveling experience is pleasant. It doesn?t sound like you
    received the benefit of the cheerful, friendly service we strive to
    offer, and we regret this situation made your trip less enjoyable.

    Our goal is to provide the safest and most pleasant experience possible for our customers. Your report regarding the airport facility is
    disappointing.We regret your reservation was changed from first class to coach. We do all possible to avoid this situation but it is sometimes necessary due to aircraft availability or other operational matters.

    Again, thank you for writing. Please accept our apology for the
    circumstances you described. Your comments are appreciated since this is one of the best ways we have of knowing which areas need additional attention. We hope you will continue to make Delta your airline of choice.

    My Reply:

    Thank you for your reply, although I note you fail to really answer the question I posed with regards to Delta’s staff training procedures, or offer any form of compensation for our terrible journey, which lost us a day of our holiday.

    Whilst we were stuck in Atlanta, many American citizens told us that Delta have an appalling name where it comes to service, frankly I see little else in your email but platitudes and I feel confident that Delta will continue to offer customers poor service. Delta staff in Atlanta are far from ‘cheerful & friendly’ - in fact the majority were ineffective, downright rude and/or dismissive. I am afraid that following our experience Delta will never again receive my custom, and I know that as a Platinum card holder with KLM, my husband will be making his displeasure at Delta’s inefficiency known when he next travels with KLM on business.

    As you can see from my title, I am a service manager - so I do ‘know’ a little about offering services to customers, its my job..

    Hilary on July 31st, 2008 at 2:35 am | Link

16. I am thrilled, absolutely thrilled to have found somewhere to vent my frustration. Here is my story with Delta: Earlier this year while in Russia we realized that the flight we were scheduled to be on did not permit enough transfer time - since we actually did have to change airports - even though we had originally been assurred byb the Delta ticket agent when purchasing the tickey that we would not have to. Well, there we were in Russia, speaking with an Aero Flot agent (through a translator) to get our connecting flight changed. They insisted on charging us $200 each. I insisted on speaking with a Delta agent - since Delta had booked this connection with their partner airline. The agent on the phone said that since Aero Flot was insisting they charge the $200 and I was at their mercy, needing to fly out the next morning, to go ahead and pay the charge; but it was Delta’s fault, I would be refunded the $200 ticket charge. Well, guess what folks? Yes, you are correct. NO REFUND AND NO CUSTOMER SERVICE! It’s been 3 months now since I have been faxing and calling and begging them to take care of this; while being assured that it would be! It’s pathetic to me that they would not follow through on their word and make it so difficult for me. My husband and I have been Silver Medallion status over the years, while also booking flights for numerous other people - since I coordinate travel for my church. I woudl estimate that over the past ten years I have personally booked around $100,000 in flights to Moscow and they refues to refund a charge that was incurred because of wrong information they give me!! It’s just NUTS!! Given a choice I will personally no longer fly with Delta nor book anyone else on Delta. I am also cancelling my Sky Miles American Express card. I DO NOT WANT ANYMORE SKY MILES SINCE THAT WOULD ENTAIL FLYING WITH DELTA!

    N. L. Thomson on October 24th, 2008 at 9:32 am | Link

17. I have a delta complaint as well I fly every year from norfolk va. to liberia costa rica to go surfing. I HAVE BEEN DOING THIS FOR EIGHT YEARS NOW . I went to delta .com to check prices on shipping my boards and read $175.00 demestic/ $300.00 nondemestic. I was not sure if this ment each way or round trip so i called ee. I talke to some women who of corse had to go check and said that a round trip fee so i went on line and bought two tickets. About a month latter a friend decided to go along with us went on line to buy his ticket and asked about the fee and he was told that the cost was $300.00 each way ($600.00 to fly surfboards) . I called delta right away and told them what had happened and got told sorry we can’t help you. I told them i would like to cancel my ticket and they said no refund. I than told them i had insur. and they said that has nothing to do with us ,so i call the insur. and they said they could not help me unless i got hurt or sick right before the flight “unbelivable”. So i am stuck with the flight and can’t get my surfboards to costa rica with me. I am not going to pay $600.00 for each board to fly . My surfboards are 6′2″ tall 2.5″ thick and 20″ wide they want $600.00 to fly them and i am 6′2″ tall and weight 220lbs and only payed $499.00 to fly. The worst thing is that gulf clubs are free !!! They weigh more and are wider and thicker. All other airlines like NW/SW/AMERICAN all charge $135.00 transatlantic and $150.00 tranpacific why is delta so high? I wrote in on several emails and got the same answer as all the other people here write corp. I WILL NEVER FLY DELTA AGAIN!! I can’t belive that they can get away with this and what makes it worse is a friend going to costa with his boards did’nt find out until he got to the airport with several boards and refused to pay that much to ship them. The rep. from delta said pay or the boards don’t go so he got mad and started to argue with the rep. and they banned him from ever flying delta again and made him take another flight with a diff. airline which cost him more money and a 12hour layover. He is now sewing delta because he is on there no fly list (he says he will never fly delta again anyway but he dos’nt want the hass. at the airport) and his father has more money than god so hopefully he win!! DON’T FLY DELTA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HIT THEM WERE IT HEARTS $$$$$$$$$$$$$$$

    ray wimbrow on November 2nd, 2008 at 9:16 am | Link

18. where can I go to file a complant? I had major problems fling with them, I had bought my tickets more then 5 months in advance. They did not give me a call or email changing my flight plans. They pushed my first flight up going home, and did not give me a second flight home, even though I had already payed for it. I am mad and something must be done!

    Angela on December 8th, 2008 at 5:09 am | Link

19. My flight from JFK to Buffalo was understandably canceled due to the weather. What I do not understand and pisses me off is that I checked my bags and they are on an alternate plane I was supposed to take due to this one being canceled. The thing is they did not inform me that another flight was scheduled for me, they simply said its being canceled and to wait in a big line of over 90 plus angry customers.
    The problem with this Airline is that they are understaffed and this will be their downfall.

    My flight was 6719 and so far they do not want to issue a refund. Go figure.

    Good luck all.

    Michael on December 22nd, 2008 at 12:35 am | Link

20. My wife and I flew delta back in november for our honeymoon. Our flight was supposed to leave at 9:55 and as we arrived at the gate at 9:30 we were informed that the flight had been moved up to 9:40 and that our baggage had been removed from the plane and that the baggage handler had left with our bags and therefore we could not board the plane, even thought it was sitting right there!!!! We were told to go to the customer service desk and were told that we would have to pay over $500 to rebook our flights. They also failed to mention that that was per ticket, how convenient. I filed an online email complaint and of course they sent me their usual b.s. response. Any advice would be greatly appreciated.

    Ryan on December 22nd, 2008 at 5:08 pm | Link

21. I am happy to report that my grievence filed with Delta back in October has been settled. They have paid in full what the agent had told me they would - way back in May - finally!!

    I advise writing a letter to the corporate office. Be nice, but firm, include copied of your flights, etc. with details to explain your situation and the reason why you should be reimbursed, etc. Good luck!

    Delta Corporate Office
    Dept 980
    P.O. Box 20980
    1030 Delta Blvd
    Atlanta, GA 30320

    N. L. Thomson on December 23rd, 2008 at 10:09 pm | Link

22. Delta left us stranded in San Jose when we missed our flight due to an awful freeway accident. We arrived 12 minutes too late to check luggage. Plane was still there and loading passengers. We asked to load now and send luggage on later flight. NO. And they said they didn’t have any obligation to assist us because there were no more flights to Atlanta that day. We would have to buy new tickets. I asked how much…$8200.00 for 7 people!!! I thought…you can’t be serious!!?? Is this really happening?? I complained and talked to everyone’s supervisor but those A##holes at the San Jose counter wouldn’t budge. I went to the United counter to buy new tickets home and the lady there offered to swap our tickets and fly us home free. She said Delta was completely wrong in saying that our tickets didn’t have any value just because they were purchased through Priceline. She even showed me on her booking screen how they could have value. All she needed to complete the transaction was our boarding passes from Delta. Guess what…Delta refused to print them. They didn’t want to give their money to United, the Delta supervisor told me. I said I wouldn’t leave without the passes and she called someone on the phone who told her to print the passes. United flew us home for free, exchanging the tickets that Delta said didn’t have any value. All this took 6 hours to accomplish. The United lady even invited us to her house for dinner. I was just astonished. Needless to say, I have never flown Delta again and won’t do business with any of their affiliates. I did finally get a Delta Service Representative to say that Delta didn’t handle the situation correctly.

    barry on February 22nd, 2009 at 9:47 pm | Link

23. I cannot believe my eyes what I just read in all the complaint column. I pray to heaven above that none of these complaint will happen to me and my wife as we are celebrating out 40th anniversary on April 20th and leaving for our 2nd honeymoon to Canada via Delta Airline arriving and departing when we return. I am so glad I took travel insurance. We will freak out if this happened to us. Believe you me, in the past Delta was the way to fly and I hope it still is.

    Happy traveler

    Barry Frankel on April 3rd, 2009 at 8:49 am | Link

24. I share the frustration of countless others with re: to Delta and their failure to understand and execute quality customer service. On our recent short holiday trip we were beset by problems: 1) lost luggage (w/o explanation) resulting in expenditures for new clothing as they could not tell us what had happened; 2) mechanical problems which resulted in a return trip to Atlanta (resulting in an overnight stay at Red Roof Inn - there is a whole other experience worthy of a complaint); 3) inadequate support to assist passengers/customers with disabilities - spent a significant time attempting to secure support for my mother and another passenger 92 yrs in age; 4) poor gate coordination and ground transport to move between terminals; 5) 6) incredible rudeness by/at all levels of personnel from ticket takers to booking agents - I actually witnessed agents at gates mocking customers attempting to get seat assignments, rolling of eyes, sarcasm, ignoring customers asking for assistance, stating “oh well, what do you want me to do about your problem”!!!! I wanted to respond back to the agent, on behalf of the elderly passenger asking for help - Perhaps you could take a rather novel approach and execute your job responsibilities in a professional and courteous matter…

    I will, of course, write Delta, but expect similar rhetoric as previous customer complaints/emails that have been received.

    As for me - Delta will not be an option for future travel and based on other customer complaints heard on our flights/sitting at gates - it will be the same be for quite a few other travelers.

    Dina on April 4th, 2009 at 10:20 am | Link

25. Does anyone have addresses where letters of concern can be written?
    We would like to know the name and business addresses of the head of customer service, the president of Delta and the CEO.
    Thank you.

    Joe on April 7th, 2009 at 9:27 pm | Link

26. The address I sent my letetr to is below. Once I sent a letter there stating my concern and plans to stop business with them I got a response within a week.

    My issue was (finally) taken care of, but it was a long drawn out process for sure. Good luck!

    Delta Corporate Office
    Dept 980
    P.O. Box 20980
    1030 Delta Blvd
    Atlanta, GA 30320

    N. L. Thomson on April 9th, 2009 at 1:50 pm | Link

27. Another Delta Complaint……On June 14, 2009 my wife and myself boarded a flight in Savannah at 4:35 pm connecting in Atlanta with a final destination of El Paso. While inside the plane on the runway the Captain comesover the intercom and explains there is to much air traffic at Atlanta….so we have to wait 30 minutes to take off. Ok no big deal….Im thinkin we only have 1 hour to get to our next flight…but someone has to be trackin that we are being delayed in Savannah and alot us time in Atlanta to make our connecting flight. So much for thinkin like a paying customer. Well we get to Atlanta and run to our next gate A-19 (6:53 pm flight from Atlanta to El Paso)…theres a guy at the door he looks at us…I hold up my ticket and ask him to let us on because the plane is still there, and I witnessed passengers walking through the door to board the plane. He says nothing to me and shuts the door. My wife and I sprint to A-18 the nearest Delta customers service desks and explain the plane is still there and the flight doesnt leave for another 10 to 15 min. The rep behind the counter acts like she does not even hear me and states that that is the last flight to El Paso and proceeds to tell me the next flight leaves at 8:35 am the next day. No mind you the flight form Savannah to Atlanta that I was on, that was delayed, was full and by this time there is at least 20 people at the same desk from my previous flight with the same or almost same problem. I was advised I could stay in the airport or go to a hotel….I first thought well surely Delta will pay fr the hotel……well not exactly they handed me a voucher for a hotel and it stated I was gonna have to pay $75 out of my pocket for the hotel. I voiced my displeasure to the rep and without saying anything they handed me a small piece of paper and told me to call the Delta corporate office with any issues. I tryed to explain that it had not been my faultin the least bit why I didnt make the flight from Atl to El Paso. They stated it wasnt Deltas either and told me I should complain to the FAA for delaying the flight….well here I am making my complaint…..P.S. I am a disabled vet that gave 10 years to the army …..27 months of which was spent in Iraq, protecting the people that just treated me and my wife so very rudely. When will Delta start fighting to keep customers?? Delta will never get another penny from me or my family again.

    andrew bankey on June 16th, 2009 at 9:30 am | Link

28. Beware - Delta LIES to its customers. I won’t vent, just learn to deal
    with a company that doesn’t tell the truth by avoiding them whenever
    possible and encouraging all I know to do the same.

    v.b.sperry on June 20th, 2009 at 8:08 am | Link

29. On June 13th my soon to be wife, daughters, son, and myself were prepared to fly to Key West, FL for our wedding. We made two mistakes in this trip. 1. Planning our wedding on our travel day (even though we had a 5+ hour window). 2. Flying on Delta.

    We arrived at our small airport an hour plus prior to departure. We knew there was a problem immediately. LONG LINE! We were informed that our flight was canceled the night before but after we checked in. They claim weather and air traffic issues. We have heard through other sources that the flight was not booked enough. To make a long story shorter, they got my son to Key West in time for the wedding. Unfortunately we did not get to Key West until 9:30pm instead of 11:15am. The response that I got from customer service was sorry but it was weather related. We rescheduled the wedding to the next day on a smaller scale. Since there is no sort of compensation that is going to take place, I say that DELTA can take its planes and park them. I will spend my money elsewhere. Customer service may be a dieing art form. But I do not have to support those that do not practice it with my hard earned money.

    Jeff Cake on July 6th, 2009 at 6:49 pm | Link

30. This is a company that just got out of bankrupsy……..Its best to vote with your wallet……..don’t fly this airline …..if enough people vote with their wallet we’ll put this company out of their misery.

    claire on July 20th, 2009 at 12:12 am | Link

31. The Delta agent didn’t inform me the unaccompanied minor fee (which Southwest doesn’t charge for a 13 year old) is $100 each way. Now they are saying I have to drive back out to the airport to pay to get my son home or else pay another $100 fee to make the change over the phone. The fees they charge for “customer service” are ridiculous.

    Mike on July 20th, 2009 at 10:18 am | Link

32. I was supposed to connect to Delta through Atlantic for an interview flight. When I lined up, I was told Delta overbooked the flight [even
    though reservations in my case were made a month prior], and
    I was put on the stand-by list. Unfortunately, then I was told I was the
    odd man out.

    Of course they gave vouchers, but my interview was at 8AM and they
    were to hold me over until I could get on the next flight [2 hours in
    duration] at 10am the next morning. I was very upset, as I did not
    pay for this flight and was now going to miss my interview.

    I went to customer service, and received the vouchers for a hotel
    stay in Atlanta. The woman behind the counter, as well as the woman who basically pulled me off the flight, were extremely cold.
    I usually don’t get upset at people who are just doing their jobs, but this time the aloof attitude of the Delta staff just made me want to raise hell.

    Finally, the woman put me in contact with her manager. The manager
    was professional and helpful, putting me on a late flight 100 miles away from my destination. Unfortunately, the woman also told me I could drive to the other airport I originally was supposed to fly to and pick up my luggage–it was already on its way. What they didn’t tell me was the airport closed around 10PM.

    I arrived at my hotel near the interview at 1AM [instead of around 9PM], after driving some very unfamiliar territory. Because I had no luggage, I gave my interview in jeans and a shabby shirt.

    OK, maybe I should have planned and stuck my clothes in a carry-on. Maybe I should have planned for the worst. I travel alot and things happen. But the Delta employees were very cold, the worst customer service I have ever experienced in traveling. That was amazing and profound to me. The attitude was like “too bad, guess
    you’re screwed”, and I won’t forget it anytime soon.

    Of course, on the journey home, Delta lost my luggage–still haven’t received it. I felt like I was flying an airline in the former Soviet Union; basically Delta did not care for their customers and I was out of line for questioning their service. As if they’re the only game in town.

    irate nomore customer on July 25th, 2009 at 10:17 pm | Link

33. I agree delta is the worst airline to fly.They have gone from bad to worst.here is my experience from last night.

    I Have been the Delta preferred member from past 10 Years. I remember the time 9 years ago when you were greeted by very friendly Delta agent to the agents now who would not even say hello to you, just nod their head after you greet them.My recent experience with delta has been a nightmare. My parents were flying to India from Atlanta airport On July 27, 2009 Flight

    DL 0184 at 8:05pm.The reason they choose this flight because they are over 63 and did not wanted any connecting flights.They wanted straight flight to India.

    By the way they always love to fly by Air India. I advice them to take delta this time and not only that I also enrolled them in the so called sky mile program.( I am the Platinum member and so is my husband.well that does not mean anything to this delta people anyways).

    So we arrived at the airport at 5:30pm and were standing in the line at the check in counter from 5:50pm.My parents were finally able to check in at 7:23pm. Agent name Michael D was checking them in. They had four bags and were taking additional bag with them. Michael checked their four bag in and advice us it would be $200.00 for additional bag.My dad took out $200.00 for the additional bag to give to Michael.At that moment (7:33pm) Michael informs us my parents are going to miss their flight since it was too late. Passengers have already started boarding and their is no way for them to get into this flight.He told has very rudely we should have got to the airport 2hrs prior to our flight. Well we were standing in line right in front of them from 5:50pm , flight was for 8:05pm so technically we were 2 hrs prior to our flight time.

    We told Michael we were two hours prior to our flight time and standing in the line from 5:50pm so how is it or fault for missing the flight.Michael kept arguing with us that we should have been on time at the Airport which is 2hrs prior to our flight time. When we argued and asked to see the camera to check since when we were standing in line on time another over smart agent informs us we should have been 4 to 5 hrs prior to our flight time. I demanded to show me where it says on website or anywhere else that passenger is suppose to be 4 to 5hrs early prior to their flight time, he walked away.Mean while Micheal kept telling us that were going to miss this flight They have closed all the door etc etc. I asked Michael to reschedule them for another flight which he refused too since that was the last flight.
    Ok I understand that part so i asked him for next day and he said you have to buy another ticket.That made us very very angry. I asked him if Delta would pay for their flight since it was not our fault for missing the flight he said no. He kept on saying we should have been on the time at the airport. I got very mad and asked him what part he did not understand. I asked him to check his security camera and he said no. OK My husband asked to speak to the supervisor and he called for one.It was getting late so i was frantically looking for delta office or somebody to talk to. We asked to see if they would stop the plane since it was one stop destination.While trying to find delta office or booth i saw a lady wearing Delta T Shirt so I explained her my situation and asked to see manager.She replies ” Well they called one for you.He should be here any minute . He is wearing red blazer so if you see one get him ,she further said “I do not know which one i should call” and walked away.

    I sported a guy in Red Blazer and told him he needs to hurry otherwise we will miss the flight. He took his own sweet time to get to our counter and when he did he was worst than Michael. Mr. Jose D is the worst supervisor ever.First thing he says” You people do not get here on time and than you miss flight , so what can i do”. We all screamed at him that we were on time check your camera. He still was being very rude and got my parents the seats number.He told us ” You did not even had seat number be glad i got you now.Since you have done this through travel agent its not our responsibility”. I could not believe my ears. Instead of apologizing he thought he did us a favor. Micheal had already checked our bags in so we had to get this flight otherwise we would loose our luggage.

    My dad asked supervisor to let his extra bag go and was willing to pay $200.00 for additional bag. He refused saying “All the doors are closed”. My dad kept requesting him that ” Please Mr. Jose how can i leave my belonging here .Here is money for additional bag let us go”.Mr. Jose replied” It is not my problem you are travelling with excess luggage.You can give your daughter you bag to take back with her and stop talking and catch your plane otherwise you are going to miss it”. My dad again pleaded” Mr.Jose I am not sure what I have in that bag please here is $200.00 and let us check the bag in”. Mr Jose replies” Well you should know what you have in that bag since its your belonging and you packed it”. My dad argued he had 5 bags between him and my mom and has spread out everything so how can he tell what is in what bag. Jose the Idiot Supervisor with very poor communication skills kept on telling us you are going to miss the flight if you keep arguing with me over the bag.He further reminded us next time we are suppose to be on time.

    It was 7:50pm by then.Since my parents Four bags were already in the plane they had to catch that flight. I am not kidding we all ran to catch the flight as if we our running for Olympics . Please bear in mind My parents are 63 and 66 and they had to run to clear security and catch train to get to their plane.My mother with bad knee almost had a panic attack.

    I went to check with the Delta people to see if my parents were able to catch flight or not guess what. When I reached the counter Mr.Jose was telling other passengers about us. He was telling them how irresponsible we were and etc etc. Seeing me he stopped and looked at me, I asked him if my parents were able to make it and he said well they had plenty of time they should. I asked him to asked the computer to see if they did for sure Mr. Jose Hesistate for a Minute than as if doing me a favour asked me last name and informed me that they already did 3o mints ago. I told him that s not the right person so he asked my dad’s first name and complained for having same last name like the other passengers. Another delta agent standing next to him explained him that Desai’s are like Smiths very common last name. He did “huh” and than said in a very rude tone” ya they did”.

    I am extremely disappointed with this airline. Every year the service is getting wost from bad.Being Platinum member this is very very disappointing and sad. I am never ever going to fly with delta. My family travel through delta twice a year.Delta has lost all our family business. No wonder this airline is not doing well. Why don’t the agent understand customers are the reason why they are getting their pay check. All Mr. Jose should have done was try to help us rather than fighting us and showing their powers.

    Their are very good unemployed people.Delta should get rid off people like Jose and Michael who are ruining their name and reputation and hire Some good people who wants to work and not just collect their pay check.

    I called this evening at around 5:00pm and was greeted by Mr. Eric Bastian who truly was walking example to great customer service.He apologize to me for my inconvenience and offered me $100.00 voucher or 5000 points.
    I refused on both but i do appreciate him taking time to listen to my concerns and address that to his supervisor. People like Mr. Eric Bastian should be awarded for their professionalism and excellent customer service.
    He was very patient and very professional. Reminded me of great delta experiences decade ago. Its people like Mr.Eric who leaves up to that standards and People like Michael D and Jose G who has ruined delta reputation.They should be fired.

    Zankhna Desai on July 28th, 2009 at 5:57 pm | Link

34. My wife and I flew to Minneapolis and a week later, back to LA. Both flights were over 2 hours late departing. LAX had outside signs noting “Delta” and “Northwest” but inside signs only said “Delta”. Of course our flights were on Northwest. After wandering around through the lines of people, we finally found someone who told us Delta had bought Northwest and we should check in through Delta. It took three tries. People at the first check-in station said it didn’t work. We stood in line for the second and finally got started checking in. We were shocked to find it cost $15 to check our bag. While my wife was rummaging in her purse for a credit card, the terminal session timed out and the touch screen stopped responding. The third time was the charm and we got the paper passes. The flight was a red-eye so between sitting on the tarmac, being towed back to the gate, deplaning, waiting for a replacement, re-boarding and waiting some more before takeoff, we got no sleep that night.

    Returning to LAX was even worse. We were prepared for the $15 baggage check fee this time (not happy, mind you, but prepared). But now we were told our bag was five pounds overweight (the same bag and stuff that was under the limit outbound). The bored and disinterested agent first told us it would cost us $90 to check the bag. He later dropped it to $50 because apparently the rate change happened after we began our trip. So here we are in the middle of a crowded airport, running out of time to make our flight, no space in other bags and nothing to put things in. We gritted our teeth and paid.

    Clearly this was a punitive fee simply to grab some easy money. While it’s doubtless buried in the fine print, there’s no real notice of the fee. There is no way to weigh bags until you’re at the check-in counter. And if, like us, you are unprepared to move things around (and to do so on the floor of a crowded terminal), you have the unpleasant choice of abandoning something or paying the fee. Note Delta/Northwest still transported all 55 lbs (assuming the scale was correct) so it wasn’t really a problem for them. But if their true purpose was to check lighter bags, they could easily have made plastic shopping bags available or could have sold fabric bags like you sometimes find at grocery stores and upscale retailers.

    So my biggest complaint with Delta/Northwest is what I regard as an unwarranted and exorbitant fee for what must be a fairly common occurrence. But charging to check a bag (even the first bag!), the lack of directions, the lack of sufficient staff, the large amount of broken equipment, and the unconscionable delays contribute as well.

    With one exception, I felt sorry for the ticket agents. They’re harried, overworked and need more people to help. Morale must be low because they just go through the motions like robots. The agent who charged us the overweight fee, however, managed to piss me off. It was like his only joy in life was seeing the shock and outrage of passengers like us who knew they were being ripped off and couldn’t do anything about it. He was otherwise a nothing. It was like he’d said the same words in the same drab monotone and heard the same responses from outraged passengers hundreds of times a day for years on end. His empathy was zero and the only change to his stone face was a barely detectable smile when he told me how I could avoid the fee in the future and I cut him off with “It doesn’t matter, we won’t be flying Northwest again.” Maybe he’s some science fiction creature that thrives on hate.

    It’s sad but the best I can say about Delta/NWA is that they didn’t lose my bag or break anything.

    I’ll be sending a complaint letter to Delta/NWA with a copy to the FAA. I expect to also file complaints with both the California and Minnesota departments of weights and measures. As far as I can tell, Delta is illegally using un-certified scales in the conduct of their business. I intend to tell my story on websites like this. Perhaps I can persuade a few people to use another carrier. With millions of passengers a year, I don’t expect Delta to even notice my efforts but at least I’ll know I tried fighting back. And every time I or my family flies with a competitor, I’ll know it was business Delta could have had but lost; and it will make me feel good.

    Bill Nelson on July 28th, 2009 at 11:20 pm | Link

35. Delta Stinks…. Went on a vacation recently from Cleveland to Punta Cana With a Connecting flight in Atlanta… Never Made the flight waited in a special line over 2 hours because the kiosk didn’t work. Then only to find my family missed our flight. We were booked a day later only to have same problems again with the delta clerk to ripe up my sons ticket by mistake. good thing for us we were at the airport by 3:00am for a 7:00am flight… Never fly Delta Again.. Still trying to get some reimbursement.

    Alison on August 13th, 2009 at 4:23 am | Link

36. As a Flight Attendant (not stewardess….very 70s), I am VERY distressed to read some of these comments…..mainly because this is NOT the airline I came to work for 20 years ago. Do we lie on the airplane? Absolutely not. We give you the information we have, when we have it. I am very sorry for your bad experiences. And please, don’t lump me in with the whole “Delta sucks, has nasty employees……etc.” I have a lot at stake with my job…..and it’s my goal each and every day I come to work, to provide excellent customer service. Thank you….fly safe.

    Carolyn Tolbert on August 24th, 2009 at 9:09 pm | Link

37. I recently had to deal with these same issues, I booked my flights so that i would have less than 6 hours total travel time. Because I am a disabled Iraq Vetran and things that were once easy for me are now very difficult.When I arrived at the airport I checked in for my flight and as the “lack of customer service representative” was finishing checking me in I recieved a call from delta that my flight was delayed an hour and a half. So I told him what they had said on the phone and Informed him that my layover was an hour and I would not make my next flight he told me that I was already checked in and there was nothing he could do for me. And then made a joke that maybe your flight will be delayed there and you will make it. I then proceeded to get on the plane and the Flight Attendant who was very nice came down and asked all the passengers where they were going to and informed me that my flight had already departed and I would just need to talk to the representative at the desk when I got off the plane followed by the 20 other passengers that were in my situation I went to the desk and I was the first person in line the lady told me she would be with me in just a minute then i waited for 15 minutes in line while she talked to the flight crew and other delta employees about everything but flights, she then asked me what I needed and I told her I had missed my flight due to the delay so she found me the next flight which was 5 hours later. I stressed my situation to her and she then gave me a $10 voucher for food which made me think my 6 and a half hours of trouble was only worth $10 to them but I’m willing to bet they don’t work for less than $2 an hour but any ways after my 10 plus hour trip I made it home and when in and complained to the people working the desk and they told me “SORRY FOR YOUR INCONVIENIENCE I HOPE YOU CHOOSE DELTA FOR YOUR NEXT FLIGHT” I WILL NOT TRAVEL BEFORE I CHOOSE DELTA

    Travis on September 16th, 2009 at 9:45 am | Link

38. Delta Airlines (and most of the other major airlines) must wake up and realize that their passengers who are looking for lost baggage/lost items aboard THEIR aircraft, will not be directed to the Delta/Northwest Baggage Service Offices in whatever city the carrier serves. The airlines’ call center directs those baggage service and lost items inquiries to the airport lost and found office in the city where Delta/Northwest serves. This is really poor customer service plain and simple. It shows the airlines don’t really care about their passengers because calls for missing items aboard their aircraft are misdirected by the 800 call centers. What a shame. This shows pathetic leadership at the very top of their customer service department.

    Joseph Baker on October 21st, 2009 at 10:41 am | Link

39. I will never book a flight on Delta again. Four of us are planning on flying to the Carribean for our 40th wedding anniversary. We have booked a villa for weekday arrival. One of the other people in the group decided to check our flights on Delta. This was last Tuesday and we were to leave on this Thursday. When she checked our flights, we found they had been cancelled. We were never notified by Delta. If we had just gone to the airport, we would have not been able to fly to St. Maartens. Delta did agree to refund our money, but we spent 7 hours the next day working on trying to get a flight. We are now having to drive 2 hours to another city to catch or flight, plus spend another night in a hotel. We had booked a hotel for our layover in Atlanta with Delta, but it has a no refund policy. If only Delta had notified us in MAY about an OCTOBER flight, a lot of stress and extra expense could have been avoided.

    Sandi Todd on October 26th, 2009 at 12:19 pm | Link

40. I am a customer to Delta long ago,I had bad treatment from customer service regarding my request for sky miles I was claiming since april,
    2009 .They granted me sky miles for half of trip Montreal/Amsredam/
    Cairo/Amsterdam/Montreal.I did sent four fax messages with all what
    they asked me for,the latest on December 07,2009. My sky miles No.
    is 2233119847 if some body care to know what miserable service your
    clients are receiving from your employees.You have the right to know
    how they are abusing your reputation.I have all previous faxes sent and ready to send them again if you care for your company reputation
    Thanks Tawfik Khafagi 10/12/2009.

    Mr.Tawfik Khafagi on December 10th, 2009 at 5:42 pm | Link

41. I have complaint too, BUT, it pales in comparison to all these others out here. Reading all of these has made me change my mind and I won’t be flying Delta. This is what I was (am) going to fax Delta today, 12-19-09.

    Dear Delta:
    I have a huge complaint. At least it’s huge to me.
    If this even makes it to someone at the top who will listen. Most companies nowadays shield any complaints getting past their customer service departments, which is a sad statement.
    This will probably go unnoticed, unheard and unanswered, as is the case more often than not in this “screw the consumer” world that we are living in today.

    BUT, here goes…..

    I go to the U.S. Virgin Islands every year in March for two weeks with a blues band and we tour the islands. Each year the ticket is about $500-600 from Minnapolis.
    Well, this year, I am taking my daughter and my oldest grandson (who is 9) down a little early with me and will overlap the first 9 days of the trip. I want this to be a great vacation for them. They need to get away from the crappy Minnesota cold winter.

    I have been watching the fares of flights to the U.S. Virgin Islands for a couple of months now.
    It goes up and down a little, maybe $50-100, back and forth. No big deal. So, I’ve been watching for what I think is the best time to get the tickets.

    We ALL three are going to St. Thomas on March 4th. They will return on March 13th, but Iwill stay until March 24th and return from St. Croix. So, it was a little more complicated.

    I just wanted to make sure that on the way down on March 4th, that we could get three seats together, and was trying to limit it to only one layover, so it’s not so hard on the young one (also, their trip back on the 13th). The fares were running about $1000-1200. You seem to have to be a genius to navigate your online scheduling with all these factors involved because you keep changing segments, prices and layovers all the time.

    Well, on December 14th, I finally found what looked like a pretty good deal. Both of their tickets RT were $999.40 for both. Mine was $498.70. I even called the reservation line to ask the question about getting all three seats together. Somewhere, along the line I was told that it may be hard to get the three seats together, and that I may have to let the systme assign the seats, then go back to it 30 days before the flight to choose the seats and “hope” you can get them together.

    Well, I wasn’t happy with that answer, so I didn’t book the tickets that day, NOR did I have the reservation lady “hold” my tickets at that fare for 24 hours. I wasn’t happy if we couldn’t all sit together.

    I work for a living, and I got busy. I didn’t have time to get back to it for a few days. It’s almost a full time job just trying to watch all of your crazy unheralded, unexplained, non understandable changes that go on daily with your fares.

    Well, yesterday, on December 19th, I dove back into it thinking I better get on it before the fares varied more than a few dollars again. I called the reservation line once again and asked again about getting seats together. THIS TIME, I was told I can choose seats online and should be able to get this done. SO, I had them look up the flights again. After they told me, I went back online to see for myself to verify.

    YOU’VE GOT TO BE KIDDING ME !!!!!
    The fares in 4 days had went up to $868.00 EACH for the two of them AND $796.20 for mine.
    This was now almost as much for ONE of their tickets as it was for the total for the two of them before, and mine jumped almost $300.00. Plus, it looked like most of the segments had changed and it was harder to find some with only one layover.

    Now, I’m faced with either watching this crap daily again OR switch to another airline. Right now, I am inclined to switch to another airline and never use Delta again, no matter how much more it is with another. I AM INSULTED. This is a total rip off. I don’t care what your explanations are, you are ripping off the consumer.

    You should remember that we, the public in the state of Minnesota, bailed out Northwest when they had trouble. When gas prices went crazy, fares went sky high, services were cut, new charges appeared for bag checking, food, etc. When gas prices fell, did everything else ? NO !!!! I even had trouble with Delta merging my Northwest miles into one account, it took MONTHS. This is how we are re-paid?

    Delta should be ashamed of itself for “gouging” the comsumer as it is doing.
    With all the visible trouble you have had in the merger with Northwest, and with your pilots over flying their destinations, I would think your goal is to be more consumer friendly. Not to rip off the consumer just as much and often as you can. It is disgusting.

    Someone there should address this with me, and try to correct this situation with me getting my tickets, OR I really will not ever consider using Delta again. I will find away to transfer my miles through other programs and use them differently, or lose them, and then be rid of Delta forever.

    Sincerely,

    Richard Anderson

    Richard Anderson on December 19th, 2009 at 12:46 pm | Link

42. I HATE AIRPLANES. NO THANKS TO THE MISBEHAVIOR WHAT HAPPEN ON 12/25/2009. IT FORCED ME TO CANCEL MY FLIGHT, I AM OUT OF $95. DELTA HAS POLICIES. HOWEVER, BEING FEAR DOES NOT APPLY.
    HOW DISCRIMINATION. NO BLANKETS. NO LAP TOPS. HAY, THAT GOES FOR THE HOT SHOT EXECUTIVES AND BUSINESS PEOPLE AS WELL.
    HOWEVER, I FELL SORRY FOR YOUNGSTERS. NEW BURNS. PEOPLE IN WHEEL CHARIS. AND GUESS WHAT. THE EXECUTIVES SHOULD SET LIKE ANY OTHER SOUL. I HATE AIRLINES! IT SEEMS THAT IT WAS NOT SO BAD BEFORE LAST WEEK. AFTER 911 WAS FINE. AM I SAFE FLYING? HARDLY!

    FRANK on December 28th, 2009 at 4:43 pm | Link

43. I just got home from my DELTA experience-I have a child that is 13 and flew to see me the day after Christmas from Cincinnati, I decided to get my ex-wife to get him an ID card and try to see if he can fly without me paying 100 dollars EACH WAY for unaccompanied minor fees on a direct flight to LaGuardia (which, by the way, all they do is walk my son to me and to the gate) So in Cincinnati he get’s past security with his ID card stating his age was 13, and he get’s onto the plane with his boarding pass. Everything went smoothly. So a week later we get to LaGuardia and it all goes good, he gets past security, and then when he is about to get on the plane, the woman checking the boarding pass stops him. She says he is too young. He tries to say that it is a return flight and he got here without a problem so what is the problem now, but she won’t let him get on. It is now boarding and everyone else is on the plane, so I get on the phone and she tells me what’s going on and I mainly tell her it’s ridiculous that you are now forcing this when he got there without a problem. So a woman walks my son to me past security and we have to get me a gate pass, and both of us have to go through security all over again. We finally get to the gate and he gets on; all that trouble just so I can RE-WALK him to the gate he was ALREADY AT-that he got to BY HIMSELF. Delta is ridiculous, they just wanted me to pay 100 dollars. How can they let my son get on a plane from Cincinnati by himself but when he tries to at LaGuardia it is SO wrong and they HAVE to change it, couldn’t I sue them for letting my son get on in Cincinnati since they think it is so bad?

    Tristan depew on January 1st, 2010 at 10:01 pm | Link

44. I will never fly Delta again. I’ve always flown Delta since I was a child. 2 ears ago I had delayed baggage from a return international flight they handled promptly. What in the hell has happened to delta?
    I flew delta international flight to London my bags didn’t make it because they were never put on the plane in Atlanta(the same airport that delayed my bags 2yrs ago) They fly my bags to heathrow 2 days later then sent to a service to be delivered. That was Jan 1st I’m already home in the US Guess where my bags are there in London still and Delta refuses to do anything about I get no response from I emails or phone calls just refered tom person afterm person til came full circle by to the orginal representative. I have purchased replacement items for personal belongins as well file the reports annd claims atlas no response from Delta I will never fly Delat again this has been insane and the employeess have been rude and no one can help get my personal belongings back home.

    M Anderson on January 12th, 2010 at 11:24 pm | Link

45. I flew Delta Airlines the monday after the Superbowl weekend from New York to Baton Rouge, La., we had a layover in Memphis, Tn.. When we got to the airport in Memphis, our flight had been cancelled, supposedly due to the weather. When speaking to an agent, we were told that we were scheduled to leave wednesday afternoon, and this was monday. we were supposed to have been in Baton Rouge at 3:45 p.m. that afternoon. I cannot understand why the flight from Memphis was cancelled to Baton Rouge; when there were flights leaving from Memphis to New Orleans and Lafayette, La. and Baton Rouge is in between these to cities. the only flight we were able to get was a flight to Lafayette, La. 7 in a 1/2 hrs. later.
    once the plane took off, we ended up returning to the airport, because the navigation system had went out. Once, they repair the navigation problem was resolved, we tried to make our we to Lafayette. Upon reaching Lafayette, we were not able to land due to low visibility. So, we had to fly into New Orleans. When we arrived into New Orleans, La., we were told that the weather had cleared up in Lafayette and the plane was going to be re-fuelled and would be going back to Lafayette. Or we could get off the plane in New Orleans and would not be able to get back on the plane once we were off.
    We decided, we have had enough and got off of the airplane in New Orleans. We did not receive any type of voucher or recompensation whatsoever for the inconveneince.

    M.Becnel on February 10th, 2010 at 8:26 pm | Link

46. Delta Sucks. In flight pilots and crew are awesome. Detroit agents and supervisors (with one exception) were pitiful. After flying for 17 hours from Manila to Detroit we got to spend 40 hours in Detroit airport or at Best Western due to bad weather in New England. No information or mis-information. Frequent (3 within one hour) gate changes. Two agents to deal with lines of 120 passengers resulting in dleays past possible flights. Saving pennies in understaffing results in loss of thousands in angry customers vowing never to put up with this crap treatment. I ended up flying to Boston and renting a car to drive to Maine. NO MORE DELTA !!!!

    john e. lawrence on February 28th, 2010 at 7:30 am | Link

47. It appears that the airline are not what they once was. and to make manners worst is that. we don’t have any alternatives way on traveling. of course their is Amtrak with limited service, and most often, not direct. and the dream to have fast Train from the Twin Cities in my life time.is: I will believe it,. if and when in my life time. why is it that Executives and other Companies get better treatment? they are not the ones that are paying for their seat. yet. they fly for free so they don’t have to pay Taxes for their business travel. I kind of wonder if one day, we will have one airline in the USA if not just 2 or 3. hay SW Airline is now around. and hoping that SW Airline will hurt Delta’s Experience.it is a wonder that their are people that hate flying. however, according to the business People, those that hate to fly, or those that have complaints are not important. just as long as the Important Business and Executive People get what ever they please.

    Pounch-o on February 28th, 2010 at 2:11 pm | Link

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