Delta customer service is the worst I have ever heard of. My nephew and his new wife bought tickets for their honeymoon using the bride’s new last name under the advisement of the Delta customer service rep who sold the tickets. When they got to the airport and the ticket didn’t match her license they were NOT going to let her board the plane. After several minutes of discussion and a couple of phone calls, the gate agent agreed to change her last name (a change that took all of 30 seconds) back to her maiden name, but only if they paid $100. My sister emailed them this morning and basically got the same response of “too bad”. She was even told that she should feel lucky that she got the tickets so cheap to begin with.
Delta will NEVER, NEVER, NEVER be an option when I travel.
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That is disgusting. A $10 fee I can understand. But $100?????? What does Delta think? That it’s customers need to bribe Delta employees to do work that takes 30 seconds? That kind of bribe policy reminds me of Cold War Russia.
My Two Cents on June 9th, 2008 at 1:29 pm | Link
Why would anyone book their honeymoon flight in their new name? Clearly, it won’t be changed by then…
sara on June 10th, 2008 at 1:55 pm | Link
Southwest is much better. Delta is trying to recover from bankruptcy so buyer beware. Legally, on your honeymoon flight your name has changed.
Leona Lewis on June 21st, 2008 at 2:47 pm | Link
WOW…I’m speechless, I thought continental was bad….