Delta customer service is the worst I have ever heard of. My nephew and his new wife bought tickets for their honeymoon using the bride’s new last name under the advisement of the Delta customer service rep who sold the tickets. When they got to the airport and the ticket didn’t match her license they were NOT going to let her board the plane. After several minutes of discussion and a couple of phone calls, the gate agent agreed to change her last name (a change that took all of 30 seconds) back to her maiden name, but only if they paid $100. My sister emailed them this morning and basically got the same response of “too bad”. She was even told that she should feel lucky that she got the tickets so cheap to begin with.
Delta will NEVER, NEVER, NEVER be an option when I travel.
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That is disgusting. A $10 fee I can understand. But $100?????? What does Delta think? That it’s customers need to bribe Delta employees to do work that takes 30 seconds? That kind of bribe policy reminds me of Cold War Russia.
My Two Cents on June 9th, 2008 at 1:29 pm | Link
Why would anyone book their honeymoon flight in their new name? Clearly, it won’t be changed by then…
sara on June 10th, 2008 at 1:55 pm | Link
Southwest is much better. Delta is trying to recover from bankruptcy so buyer beware. Legally, on your honeymoon flight your name has changed.
Leona Lewis on June 21st, 2008 at 2:47 pm | Link
WOW…I’m speechless, I thought continental was bad….
no, legally on your honeymoon flight your name is not changed. it depends on how long you wait to go on your honeymoon. if you leave the next day or 2, your wedding license is not valid in most states. if you have already changed your name, then keep your old license or passport. this was the fault of the dumb wife in this case. do not book your flights under your new name until you have legally changed your name and have been issued a new license and passport. how moronic of these people. they shouldve paid $100 for being stupid.
brody on October 31st, 2008 at 8:34 am | Link
Regarding Shawnees comment; I don’t think the wife was “dumb” at all. The article clearly states that this was pre-discussed with the Delta agent before they bought the ticket.Delta should have been liable for poor training of it’s representitive. On the most important day of their lives with a million things to do, do you think they would give it a second thought after the airlines told them it was OK to buy the tickets in the new name? But $100? I agree $10 would have been reasonable if at all. Was this worth the bad publicity for Delta?
Bob Lacerino on January 9th, 2009 at 9:07 pm | Link
NOT booking your honeymoon in you “new name” is the number one thing i heard over and over again. Everyone know that you cannot change your name until the marriage lisence comes so why book it in the new name?? Delta was right as this is a huge security breach. TSA laws say that you have to have a id matching the name on the ticket. This is for OUR security. Im sure this name change took some major explaining to security so $100.00 was nothing!!! Royal (cruise line) will NOT let you board if you do this - pre warning. They will not even offer the name change fee.
newbride on January 18th, 2009 at 2:46 pm | Link
We got married in Colombia and we booked the tickets to Las Vegas one year after with my new name. Fantastic, plenty of time to do the documents, I though - and I was wrong. I you need to be like a lawyer to know everything what can go wrong. At the end they haven’t let me take my husbands surname as I thought. So if I take it as it says in his passport (typical spanish) I will have two surnames and in his country we will look like brother and sister (one surname from dad and second from mom - so we both will have the same mom and dad). Which is reduculous. I am sure there can be 100 other cases when your surname will be not as you imagine it should be. And it’s not people fault - it’s because there are people who want to keep their job and have to follow stupid rules. I think the airline should be fined for not disclosing information propoperly and unfair pricing.
Olga on November 4th, 2009 at 1:46 pm | Link
I recently booked a trip out of the country and made it CLEAR that my name was KATHYA.
The ticket showed up as Kathy…..
I was charged $150 just to add the A at the end of my name!
Kathya on January 24th, 2010 at 3:23 pm | Link
I got married over a year ago. Within the past year, I have submitted my name change information to Delta FOUR times. They have yet to change it. I have called numerous times and all they can do for me is tell me, “Well send it again”. I could not get miles for my plane tickets I have purchased because my last names do not match. I couldn’t not use my miles to purchase a ticket, because my last names do not match. Basically, I can’t do anything with my own skymiles account, because someone at Delta keeps dropping the ball and not changing my last name. The next time I call, it will not be pretty and I will not be very nice at all if all they can say is, “Send it again.” I refuse to send it again, I will speak with someone higher up and let them know I will use every last mile I ever accrued, and will never fly Delta again. I am so angry! American Airlines just let me change it over the phone…there’s NO REASON for it to take this long.
Sarah on May 4th, 2010 at 8:48 pm | Link