http://mybiggestcomplaint.com/customer-service-reps-and-policy/190/ Where the world comes to complain. Thu, 20 Nov 2008 17:13:00 +0000 http://wordpress.org/?v=2.2.1 http://mybiggestcomplaint.com/customer-service-reps-and-policy/190/#comment-7753 Lee Mon, 03 Nov 2008 20:26:50 +0000 http://mybiggestcomplaint.com/customer-service-reps-and-policy/190/#comment-7753 Customer's crack me up. 99% of you believe the universe revolves around you and you particular problem. Let me be the first to break it to you. The universe doesn't revolve around you and your particular problem. I've been in the customer service game for over 20 years and I have heard it all. It always starts with The Customer Is Always Right. That load off the stable floor was coined buy a customer. It has no basis in reality at all. Let The Buyer Beware is the guiding principle in in consumer relations. Businesses do their level best when dealing with customer complaints. It is, after all, in their best interest to do so. But customer service does not mean you get what you want. Customer service reps cannot just snap their fingers and make your problems go away. That's not our job. Our job is to follow the companies policy, or rules. You do know what a rule is don't you? Another thing that 20 years has taught me. The vast majority of customer complaints are from people who do not understand what they have purchased. In other words they are to stupid to own what the bought. In short the problem with customer service isn't the service. It's the customer. Stop your childish whining, grow up and solve your own problems. Get some perspective too. That should help. People are starving in Africa. Your inability to master how your phone works isn't that big a deal. Customer’s crack me up. 99% of you believe the universe revolves around you and you particular problem. Let me be the first to break it to you. The universe doesn’t revolve around you and your particular problem. I’ve been in the customer service game for over 20 years and I have heard it all. It always starts with The Customer Is Always Right. That load off the stable floor was coined buy a customer. It has no basis in reality at all. Let The Buyer Beware is the guiding principle in in consumer relations. Businesses do their level best when dealing with customer complaints. It is, after all, in their best interest to do so. But customer service does not mean you get what you want. Customer service reps cannot just snap their fingers and make your problems go away. That’s not our job. Our job is to follow the companies policy, or rules. You do know what a rule is don’t you? Another thing that 20 years has taught me. The vast majority of customer complaints are from people who do not understand what they have purchased. In other words they are to stupid to own what the bought. In short the problem with customer service isn’t the service. It’s the customer. Stop your childish whining, grow up and solve your own problems. Get some perspective too. That should help. People are starving in Africa. Your inability to master how your phone works isn’t that big a deal.

]]> http://mybiggestcomplaint.com/customer-service-reps-and-policy/190/#comment-2896 run_twc376 Tue, 18 Dec 2007 06:17:31 +0000 http://mybiggestcomplaint.com/customer-service-reps-and-policy/190/#comment-2896 But does anyone have the balls to do anything about it enough to affect a company's bottom line in order prove your point? But does anyone have the balls to do anything about it enough to affect a company’s bottom line in order prove your point?

]]> http://mybiggestcomplaint.com/customer-service-reps-and-policy/190/#comment-1280 Mark Wed, 19 Sep 2007 22:41:54 +0000 http://mybiggestcomplaint.com/customer-service-reps-and-policy/190/#comment-1280 I really have wondered this often myself. I really have wondered this often myself.

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