So, this company offers free tax e-file if you make under a certain amount. They then offer you to do your state for a fee of $12.88. I figured I might as well do them all together and paid.
Well, my state application was listed as “duplicate” and I was instructed to call the IRS. Wrong number. The very nice IRS agent gave me the CA number to call and get cleared up. That agent told me that the site entered the information TWICE so the forms would not be accepted because they were duplicate. He said I had to fill out a whole new form and send it by mail. I did such, and found out that citizentax.com had not given me all the correct deductions that was on the simple 1040ez form. I complained that their company error made me have to do my taxes myself and there system hadn’t even processed my information correctly. There is no number to a real person to call, just a very hidden and hard to find area to write in. After several interactions, they not only won’t refund me, but wrote “… we haven’t been clear. The fact that you filed another return with a tax preparer is irrelevant. Your CA return has accepted through our e-file…”
This company did not listen to a WORD I wrote, so on four attempts I give up.
DO NOT USE THIS SERVICE!!!!
They file your taxes WRONG and offer NO help to fix them, just an IRS number. Their “customer service” department is for several websites that you have to sign up to even use and they are NO HELP!!!
I’m out 13 bucks and had a whole day lost on the phone to clear up the mess they made.
Subscribe to anyone
We regret Circe’s bad experience; however, she needs to read the instructions and follow directions. We charge a fee for all state returns. It is not hidden, but is posted on the homepage for all to see. Circe’s issue is a duplicate for a state return. It is not very common, but occurred as she submitted her return multiple times resulting in a ‘duplicate’. Once a return is received by the IRS or State, the SSN is logged and a message is returned; however, if they receive multiple transmissions from the same taxpayer it is returned as a duplicate. This is her error – not the software and not CitizenTax.
Circe needs to take responsibility for her actions and not be a victim. We provide a superior product and responsive customer support and have e-filed hundreds of thousands of returns. We understand tax season is stressful, but her anger is misplaced.
A little advice Circe – next time, read the instructions.
JG Rollins, CEO
CitizenTax
JG Rollins, CEO on April 2nd, 2008 at 2:42 pm | Link
WOW, If JG Rollins really is CEO of this citizentax.com company than they are very arrogant and you can easily see how difficult they would be to work with when the occasional problem does occur. It really is appalling A CEO of a company would take this dameanor with a customer over $13.00. I can bet you your response JG has lost you 1000 times that $13.00. When you could have just reurned the ladies $13.00 helped her get her error fixed and she would have gone on a rant on how you went far beyond the call of duty to help her out. And you would have gained customer.
owell I know who not to use for my future taxes.
thanks for showing your true colors!!
mark on April 9th, 2008 at 8:42 am | Link
It’s the 13th of April. I e-filed my taxes 5 days ago and never received my DCN number. I will never use them again. Their CEO is a joke. He even posted here for some reason. Losers try to cover their mistakes and this isn’t the place to do it. Mr. Rollins, your tax service is sub par. I will have to contact the IRS and determine what I have to do. I also have no clue as to how to get my 17 dollars back. I also tried to log on to Citizen Tax this morning and the connection was refused. To all reading this, I would use TaxAct. It’s user friendly. I prepared my moms taxes with it and within a day, she recieved her DCN number.
Mr. Rollins, your no CEO. You’re a joke.
Bobby Davidson on April 13th, 2008 at 8:29 am | Link
Citizen Tax DO NOT USE they also botched up my whole families state taxes and haven’t refunded us either. I have tried numerous attempts to contact them and they do not respond back they owe my money!!
M Boone on April 13th, 2008 at 11:21 am | Link
. Their services seems to be defective. IRS rejected me, and code 0020 was given for reason. I didn’t miss spell my name, or their software should’ve detected it. I tried another service and was accepted in three hours. just file with your credit card company
Steve on April 13th, 2008 at 1:05 pm | Link
i will never return to use citizentax… they triple-charged me for services that i did not even complete because their software is so entirely screwed up, and trying to contact a representative is nearly impossible! every email address i attempt is rejected. i am highly disappointed. after speaking with someone from the IRS, they advised me to delete everything and use a different program - i used the turbotax free program , which was incredibly simple and actually free!
maranda on April 13th, 2008 at 5:23 pm | Link
I did my federal and Virginia returns on citizentax and it went through fine. I did have to read the directions carefully and check on a couple of things, but I didn’t have any trouble being accepted. I got my refund in just a few days. I have used the site for two years now, and have been completely satisfied both times.
Julie on April 13th, 2008 at 5:34 pm | Link
CitizenTax screwed up my taxes too. Their attitude is arrogant and unhelpful. Just check out their website’s “Contact Us” button: that’s NOT where they put the info about how to contact them. It’s just a dead-end. (By the way, the REAL contact info, which requires a whole separate registration process, is buried in the FAQ section.)
I filed a complaint with the Better Business Bureau and encourage others to do the same. Also, notify the IRS that this service is flawed and encourage them to remove the link to CitizenTax from their website.
consumed on April 14th, 2008 at 10:08 am | Link
I filed my return with this website last Thursday, and today I can’t access their site to check on the status of my return. The last time I checked on Friday the status was that they were waiting to hear back from IRS that it had been accepted. That’s the last time I checked until this morning, and not I can’t access their website. Has anyone else had this problem? I’ll keep trying–hoping they’ll get their site going again later today.
AEC on April 14th, 2008 at 11:03 am | Link
Well, we can’t even access their website at all! Looks like they are no longer around!
Lisa on April 14th, 2008 at 11:07 am | Link
So how or where do we complain? I’m panicking because I even paid by electronic check what I owed to IRS and haven’t been able to confirm that my return or payment have been received! It hasn’t gone thru my bank yet as of last nite. Not sure what to do.
AEC on April 14th, 2008 at 11:34 am | Link
It is too bad that JG Rollins, the (self-reported) CEO of CitizenTax did not post any of his person contact info: address, cell phone, phone number, or you might be able to contact him directly.
DO NOT USE CITIZENTAX.COM TO DO YOUR TAX RETURN. IT has HORRIBLE SERVICE. I had to call the state to make sure they receive my tax return because it says that my state return was a duplicate. WTF. I f****** submitted once.
Better alternative: TRY turbotax.com OR taxact.com.
ONCE AGAIN, DO NOT USE CITIZENTAX.COM.
ALL I CAN SAY IS THAT I REGRET USING IT. I WILL NOT USE IT NEXT YEAR.
cx on April 14th, 2008 at 5:22 pm | Link
i also tried to track my status but cant log on to citizentax.com , the page is just blank white … last i saw they were awaiting irs confirmation , also i couldnt print out or go back to see my return , i tried many times , they did however instantly take their payment out of my checking account , i think their fee is the main thing they are worried about , i hope the irs gets my return and it isnt all screwed up ???
mark on April 14th, 2008 at 6:00 pm | Link
Does having the DCN number mean the taxes went through? It’s been 3 days and it still says: Waiting IRS Response
BUT I do have a DCN number? I am so confused and yes, trying to get help from them is impossible.
I am stressing out because today is the last day. I filed in time, but am not sure if the IRS accepted the return or not.
Please help!
Thanks,
Sheila
Sheila on April 15th, 2008 at 2:23 pm | Link
To Sheila, Not sure that the DCN # means much. I was finally able to access their site late on the 14th, but it wasn’t until the 15th that the site actually told me that the IRS had accepted my return. It did say that it was accepted on the 14th. Not sure about my payment yet, as that hasn’t cleared my bank yet although I paid by elect. check. I hope that too reached the IRS on the 15th. I have also used TurboTax before and they were much better at this whole thing that this website has been. I didn’t go with TT this time because they were still going to charge a fee for doing a simple 1040EZ. I didn’t get charged by Cit. Tax, but I think Ill stick w/TT next time.
AEC on April 16th, 2008 at 10:00 am | Link
I have also had problems with citizen tax. Ultimately, I was forced to file my state taxes late because the return was rejected. The CT website didn’t adequately explain how to fix the tax form, and didn’t provide a phone number for customer service. I won’t use CT again, and I intend to file a report with the Better Business Bureau.
AMC on April 22nd, 2008 at 8:28 am | Link
hey, just wanted to weigh in; the exact same thing happened to me re: a duplicate state return. I just found out that I’ve got to file a D-400X amended return because citizentax is bad at its job. I also like the difficulty one faces when trying to contact the company, it’s a joke. Citizentax, thanks for nothing. Now I’ve got to add a call to the Better Business Bureau, my state tax agency, the IRS, and my credit card company to my to-do list.
Kurt on April 22nd, 2008 at 9:09 am | Link
i agree- don’t use citizen tax. i tried to file MA state taxes here and they took my money but then had no website to actually file?! i’ve used tons of other websites over the years (including h&r block, tax-engine, turbotax) with at most minor problems and good customer service. this site’s supposed customer service site is inaccessible to me despite registering multiple times and so i’ve given up and reported it to my credit card company. irs.gov should remove this site’s link.
margaret on April 22nd, 2008 at 11:34 am | Link
Citizentax is worthless. I’ve had several of the problems described above. And good luck contacting them.
Matt on April 23rd, 2008 at 4:36 pm | Link
Citizentax is a rip-off. I just found out they never filed my tax return. Can’t contact them to find out why. They have my money. Here’s the kicker…I got to them by following a link on the IRS.gov website. If it is on the IRS website, I assumed the IRS endorsed this company. I spoke with the IRS after learning my taxes were never filed. He said the IRS couldn’t help me. I told him they should not have links to fraudulent companies on the IRS website, he was unaware that they even did this. He suggested I contact the Federal Trade Commission, which I intend on doing.
I also have filed a complaint with the Attorney General’s office in Arkansas (presumably where this company is headquartered). They also go by the name “Smokey Software”.
I have checked with Conway Arkansas Chamber of Commerce. They never heard of them (what a shock)!
If I have to, I will visit this a-hole in Arkansas and a gentle reminder that he can’t treat US Citizens this way. I will get my money’s worth from him one way or the other…it’s his choice.
Lightbody on May 1st, 2008 at 1:09 pm | Link
HERE IS HIS INFO :
This guy is such an *ss.
He apparently runs this out of his house, probably in the basement.
Smokey Software / Citizen Tax / Republi Tax
J.Gregg Roll
PO Box 10528
Conway, 72034-0008
www.smokeysoftware.com
Country USA
Phone Number +1.501.779.3849
Industry Software & Internet
Employees 0 - 25
Revenue $0 - 1M
Ownership Privately Held
This same address shows on the CitizenTax.com website under the Privacy Policy link.
GINA on October 17th, 2008 at 12:14 pm | Link
***************************OOPS !***********************************
His last name is ROLLINS, don’t know how I left that off of the above post.
Anyway, the best of luck to all you had to go through this like I did !
GINA on October 17th, 2008 at 12:20 pm | Link
Citizen Tax ruined me as well, but it’s going to cost me $215 as yet, maybe more. They didn’t file either my federal or state taxes in 2006, although by completing the online process I had every reason to believe they had. (Note: another annoying part of the Citizen Tax process is that they wouldn’t even let me print out my forms - just a “transcript” - but of course that wasn’t apparent until the end of the entire filing process) I gave my bank account number for the taxes to be deducted, but since it generally taxes a long time for the deductions to go through, I didn’t check my account regularly to see if they’d cleared. So then, in 2008, I get letters from both the IRS and CA Franchise Tax Board that I hadn’t filed 2006 taxes. And of course, Citizen Tax is nowhere. They have no phone number, their online customer service is a joke. They said their 2006 files are “closed” and that’s it. Now it looks like I’m out a bunch of cash and have nowhere to turn. DO NOT USE THIS SERVICE. There are better ones out there.
mkc on November 3rd, 2008 at 9:39 pm | Link
Go to a small-town local tax preparer. You’ll be much happier, and more importantly, you can physically walk up to them with any problems you have. Oh, and they’re probably competitive price-wise.
anonymous on November 10th, 2008 at 2:29 pm | Link
That’s why a lot of people tried to make a website and make their money by screwing or cheating other people. It is really stupid. I have a problem want to ask the citizenTax.com but nowhere I can find their contact info through citizenTax.com.
AL on November 16th, 2008 at 6:41 pm | Link
I found an address and phone number for Mr. Gregg Rollins in Conway, Arkansas. I got this through Anywho.com
He lives at 1700 Royal Dr. Conway, AR
His home phone is 501-450-9412
Maybe he’d prefer discussing complaints on his home phone or in person.
Lightbody on December 30th, 2008 at 7:13 am | Link
This company is tried to cheat everyone. They keep sent the email indicate no reply for the reapply in the coming of 2009 income tax.
ANdy on January 3rd, 2009 at 11:04 am | Link
i, too, was directed by irs.gov to citizentax. my federal return went through but i kept having a problem with my state tax return. i ended up paying citizentax twice and my state taxes for 2007 have still not been filed. (i am supposed to get a refund so i’m hoping the irs will not penalize me for late filing)
is this company still in business?????? there doesnt seem to be a current website.
does anyone know how i can get my $12.88( x2) back?
will filing a complaint with the bbb get me any results?
hellp!!!
adrienne on January 5th, 2009 at 8:18 pm | Link
Hey Adrienne, I filed a complaint with the BBB to no avail. Got some dumb response where they failed to acknowledge anything they did wrong and blamed me, as with the complaints above. But I do think it’s still worth filing, so it goes on their record - they’ll eventually have a mountain of complaints, I’m guessing.
mkc on January 5th, 2009 at 9:29 pm | Link
I used them last year and had no issues whatsoever…heck i wasn’t even charged(was supposed to be free anyways), it was supposed to take 14 business days to get my return, i had it in approx 10 days(incl weekends)…..
oh btw i just called his home number, and if you’re polite and actually just asking how to nav the site, he’ll walk you through it if possible…the TRUE site is
citizentaxFREE.com not citizentax.com
republictax.com is an alternate site address, same company….i guess we were one of the few lucky ones…we got MORE back with the software, and after filing i started work with liberty tax, and using my work software couldnt find the deductions i found on his website!
sorry for everyone’s bad experience, but mine was positive and even though this year i’ll have to pay, i have every intention of using it again…..oh by the way, he says the *contact us* link is apparently disabed unless it is *active* filing time (1-16 to 4-16)…..also as of now the site is experiencing updating due to the stimulus calculations and such
JESSICA on January 6th, 2009 at 8:46 pm | Link
I couldn’t log in. I need a copy of my previous years tax return for school and I wasn’t able to access the site. I called the number above and the guy told me I’m sol until Janurary 16 when they “open up their computers for tax season.” Isn’t it a little gay that he has my personal information (a lot of it) on a hard drive somewhere and won’t share it with me until it’s convenient for him?
John on January 8th, 2009 at 10:22 am | Link
Well I may have gotten lucky then. I processed my return last year and had my DCN number within three days. After that I got my refund (through Direct Deposit) within 10 days. I don’t know if i want to take my chances again though.
Lili on February 2nd, 2009 at 8:32 am | Link
“Circe needs to take responsibility for her actions and not be a victim. We provide a superior product and responsive customer support and have e-filed hundreds of thousands of returns. We understand tax season is stressful, but her anger is misplaced.
A little advice Circe – next time, read the instructions.”
Mr. Rollins, you are a fraud and it’s a shame on the IRS and Federal Government to support you. Taxes are serious business and eventually it’s all going to catch up with you. THEN YOU will know what taking responsiblity for actions truly means….
pat on February 3rd, 2009 at 11:29 pm | Link
i commented above…..
weeeeell, idk now, because it refuses to allow me to even view last years return and i absolutely have to have it for me and my fiance to get the financing for our home….but i was lucky enough to have done my amendment @ liberty tax(where i work), and LUUUUCKY i was able to get it, since we lost ALOT of our important papers last year during our move
jessica on February 4th, 2009 at 12:36 am | Link
Hi all, can someone tell me where I can get help for state tax questions? I don’t know where I can get help regarding the state tax because citizentax.com has wrong calculation for my tax return last year and I couldn’t get them to helpout my tax questions in the whole year. This year is 2009 and I don’t know what I need to do for the state tax of last year and this year. Anybody have any idea?
Andy on February 5th, 2009 at 8:19 pm | Link
Thank you for the reviews of this awful inproffessional vague and no assisting tax program I will never use them and I will encourage everyone I can not to either and why They deserve bad publicity and should not be in business if this many people are dissatisfied they obviously have NO regard for customer service I would have believed it after the the first review why would someone take the time to complain for only $12.95 if it wasnt true. YOU GUYS SHOULD BE ASHAMED AND REFUND HEr money AND YOU RUDE RESPONSE TO THE WOMANS COMPLAINT PROVES HER RIGHT!!!!!!!crooks….
monique on February 15th, 2009 at 5:02 pm | Link
I have not read all the complaints, but I am not surprised. I filed with CitizenTax last year, and went to check my 07 returns (to get my AGI/PIN) and they provided me with SOMEONE ELSE’S tax form for 2007! An unbelievable breach of privacy, and I am now worried about my own privacy. A call to the BBB should be in order.
Jeff on February 19th, 2009 at 12:16 pm | Link
So what is the best site to use?
Chas on February 26th, 2009 at 10:38 am | Link
I will never use citizen tax free again. I wish I had done some research before I filed my taxes this year because I would have never used them! I, too, used the link for free file from the IRS.gov website thinking that if they were there the IRS must endorse them. Well my federal taxes, thankfully, were accepted but I can’t print them out, and now I question the calculations. Additionally, in order for me to file my state taxes I need answers off my federal forms. My children are not even listed on the dependents/exemptions section. Unfortunately, when I go to the print returns section for about 3 seconds I see pg 1 1040, pg 2 1040, Schedule tabs, and form tabs, then the schedule tabs and form tabs disappear. If I’m fast enough I can click on them, which I have, only to see that these schedules and forms are not applicable to my taxes. I have no capital gains, and no operating losses from a business. These are not part of my return! When I went through their convoluted complaint process (where I must open a ticket) I was told by Andrew that I should clear my cache and update my software. He was of absolutely no help. In fact the computer I did my taxes on was less than 30 days old. I plan on filing with the BBB and I appreciate the poster who posted the contact information as there is no where on their website to find this information. I did contact the IRS and asked them to send me a copy of my returns. They said they would do that after my taxes were processed. Everybody do yourself a favor and save yourself a headache, do not use CitizenTax!
Kara on March 3rd, 2009 at 1:59 pm | Link
DO NOT USE CITIZEN TAX!!!!!!!!!!!!!!!! I followed the directions, filled in the forms and was told I successfully filed. Then after several months and no tax refund I called the IRS. The represntative said the IRS never received my 2007 return, yet Citizen Tax charged me $12.88 anyway. I’ve spent hours attemptng to find a way to cotact CT via their website for a refund, since the site provides no phone number. Currently the “CONTACT” link directs me to a page that says “Access Denied.” Citizen Tax APPEARS TO BE A DISREPUTABLE SCAM, and I plan on reporting them to any ad all applicable agencies.
Damon Krane on March 5th, 2009 at 5:24 pm | Link
P.S. - That piece of **** Greg Rollins appears to have disconnected the phone number listed above. I can discover no way whatsoever to contact Citizen Tax.
Damon Krane on March 5th, 2009 at 5:30 pm | Link
…and of course the email address from which my receipt was sent does not accept incoming emails and contained no contact information. Also, the “TRUE” site mentioned above is the same as (i.e. just as bogus) as the others. Has anyone found a new home phone number for the aorementioned piece of **** J. Gregg Rollins?
Damon Krane on March 5th, 2009 at 5:55 pm | Link
I think it is absolutely ridiculous that it is so easy to set up a website, be given a link on the IRS free file page, and file people’s taxes and have no accountability at all. I have already filed a complaint with the BBB. My next stop is the IRS. Citizen Tax has no business handling people’s sensitive financial and personal information.
Kara on March 5th, 2009 at 8:57 pm | Link
CORRECTION regarding J. Gregg Rollin’s phone number. There are two numbers listed above. As of my checking last night, 501-450-9412 is disconnected. However, 501-779-3849 went straight to the default cell phone voicemail service. I left a message; no response yet.
Damon Krane on March 6th, 2009 at 7:16 am | Link
Citizen tax (citizentax.com) is a terrible online tax service. Not only were they unable to complete my return in a prompt fashion due to some “complication” but they gave me a false status in the meantime (“awaiting IRS response” when it hadn’t even been filed yet.) Admittedly I filed taxes late (after april 15th) but only by a couple of weeks. That status of “waiting” was as of May 5th but then 06/19/08 they finally address my email inquiry (because you cannot actually speak to a human) by “RESETTING” my return. Also suggested that I not press enter twice. (how hard could it really be to have had the system developed to where hitting enter twice is not even POSSIBLE?) In other words, then I had to RE-FILE from scratch and wait even longer for my return.
Me too on March 19th, 2009 at 10:04 am | Link
I JUST finished filing with citizentax and I agree, I was very surprised when the system asked for $18.88 to file state taxes–the frontpage had NO MENTION of this whatsoever, and this amounts to bait-and-switch deception.
While filing, there were lag times of over 1 minute. I was worried.
Then I finished. Then guess what–I couldn’t log in and the system wouldn’t recognize my username, email, or password within 5 minutes of filing.
The “Contact Us” login was disabled and not taking its customary (?) forced logins.
So in total, you have a “free” service that hides its pricing until you have invested all your time into completing the federal tax section, then hits you with the charge that is NOT MENTIONED on the front page (dip****). Then the system is overloaded (understandable) but then you are unable to log in and the system doesn’t recognize your information (FAILURE).
On the plus side, the interface is easy to use.
So cheers. I give you an F for FCKED.
Kyle on April 10th, 2009 at 11:29 pm | Link
For any future readers who would like to file a complaint about this company, here is the link to the FTC:
https://www.ftccomplaintassistant.gov/
In my opinion the IRS should offer a ranked feedback website instead of a simple list. This site is pretty crappy to be given the blessing of the IRS of all things, not to mention personal finances.
Kyle on April 11th, 2009 at 12:05 am | Link
Do not use this website. They have taken 3 days without transmitting my returns… after finally getting their complaint form to work (previously disabled), they responded with a form email sending me to a “cancel” option THAT IS DISABLED. Now, they have filed my federal, but not my state–so I can no longer truly cancel my returns and go with TurboTax instead.
CitizenTax. I wish you all a targeted ballistic strike.
Kyle on April 12th, 2009 at 5:24 pm | Link
Be careful–Citizen Tax is watching! Here is a quote from a “customer service” emailer.
your comments on the blog have been monitored and have been forwarded to our legal department for review and action against you. We take seriously all comments that disparage, slander and liable our business in a public forum and we will protect our brand by all means necessary. Further, your cursing to customer support has been noted and recorded for our legal team as well.
Rofl.
Haha on April 12th, 2009 at 6:16 pm | Link
To whoever Citizen Tax staff, I don’t care you watch it or not. Bill of right, which freedom of speech. All of victims included myself suffered the loss of $12.88 each without give us the solution. Who you think you are? You think your company do the legal business. If I have a chance, I want to suit your company. No joking.
Andy on April 12th, 2009 at 7:28 pm | Link
Citizentax does not prompt you for all required information (i.e. 2009 stimulus payment, state employer id #). So it is likely your return will be inaccurate or rejected.
When rejected, you will not be notified. It will just remain “Transmission Pending” on their system, if you are lucky enough to be able to access your account.
Their system has a lot of failed logins for long periods.
Their “customer service” will basically just tell you to f off, and/or threaten you with legal action if you complain.
It blows my mind that a company of this ilk is allowed to operate legally. It should be taken off the IRS website immediately and red-flagged.
Yikes on April 13th, 2009 at 4:00 pm | Link
So after totally screwing up my state return, none of my login information works anymore, and I was never notified of the failed return, I just figured it out after redoing what I could with Turbotax.
Now I have to refile and repay what I still owe using Turbotax, which I never should have left in the first place. I mean, I’d expect a lesser quality of tax prep service with a cheaper price, but to f it up this royally? Unfckingbelievable. And their customer service is a joke, they are a fly-by-night fraud.
Really unbelievable.
Turbotax on April 23rd, 2009 at 11:17 pm | Link
I am going to echo what others have said here…..I have not experienced such poor customer service in some time. After spending close to $40, I was unable to file my State Return and kept getting the same canned response every time I attempted to request help. Fortunately, I managed to use another service to get Federal and State done for $9.95 with no problems. (I do hope that my Federal Return filed through CitizenTax was in fact accepted.)
John on April 27th, 2009 at 5:35 pm | Link
I wish I had done an Internet search on Citizen Tax Free before I used this service. Last year, I used this outfit to file my taxes online — and got charged $18 and never received a copy in the mail of my state tax return. Now I’m finding out that the IRS never received a copy of my federal tax return, though it did indeed receive my check — I have a photocopy of the deposited check.
Of course, I went into Citizen Tax Free to try to find a copy of my tax returns — but if they exist anymore, I cannot access them. So I got a “support ticket number” — which is required to contact Citizen Tax Free — and plugged it in. When I went to look at the status of my inquiry by plugging in the number, I got a blank page …
I have contacted the IRS Criminal Investigations division in Northern California, and am about to send an email to the IRS unit that investigates fraud.
Sue on January 15th, 2010 at 2:55 pm | Link
Citzenfreetax is a joke! I filed my return thinking hey the IRS even recommends them right? Wow was I wrong…I’m trying to figure out if he’s getting a kick-back for everyone that loses money to our wonderful government! I sent it off to a friend in another state after a mediocre return to find out they missed and did not walk me through some of the much needed credits and such. On the front of my 1040 my kids were not listed as dependents even though I had inputted the information. All in all I am now filing an amended return to gain access to a $1444 error cause of missed calculations and not walking you through the process. Oh and as for them threatening to sue please pick me I really hope you do! I have 4 attorney’s all family I would invite you to do so especially since one works for the Attorney General…LOL
David on February 1st, 2010 at 1:30 am | Link
NEVER USE THIS SITE!!!!!!!!!!!!!!!! FRAUDULENT!!!!! STAY AWAY FROM THIS SITE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
citizentaxfreesuxballs on February 16th, 2010 at 6:43 pm | Link
I agree 100% with all the comments above as I have experience the same and I’ve saved all my corrrespondance to prove it. Why doesn’t Mr CEO put his money where his mouth is and offer live help when needed. What’s the point is requesting a phone number if they aren’t going to use to use it.
lisa on April 14th, 2010 at 7:08 am | Link
of those few who said their taxes went thru just fine…i’ll bet that if you redo them on another site (dont actually file tho) you will find that citizens calculations are wrong and you wouldve gotten a much bigger refund
Cathy on April 14th, 2010 at 9:51 pm | Link
I attempted to file with CitizenTaxFree due to the fact that it was listed on the IRS website… That will be the LAST time I make this mistake. The state income tax was rejected with codes that made no sense to the form that was submitted. I contacted the CS via email since they have no numbers listed and got a canned response that did not address ANY of the questions that I had submitted.
I was able to resubmit and 15 days later the state is still saying that have not received anything and the form is listed on the website as SUBMITTED. with no options to delete and try and submit it elsewhere. I do not want to run into a duplicate situation that many here have already experienced. Three emails later and NOT ONE of the questions asked were addressed and none of the requests for contact via telephone have been met.
STAY AWAY AND DO NOT USE!
Jason Hawkins on May 23rd, 2010 at 5:43 am | Link
Cathy, you’re right! The federal income tax was off by over 400 dollars and this was on the 1040ez form that had as basic calculations as you can get when dealing with the IRS. This site should be removed immediately from their website.
Jason Hawkins on May 23rd, 2010 at 5:45 am | Link
Please if anybody can help me. I also filed with CitizenFree because I also got it from the IRS website links. I cant even access thier page to see whats going on. I couldnt print my returen, i dont know if it went in, and i gave them my checking info. please if anybody has a number to them, i have tried searching on line for customer service or support from thier website but i cant find any. Please help.
pat on June 9th, 2010 at 4:12 pm | Link
I just filed a complaint with the ftc about citizentaxfree. At the end of the complaint process a message comes up that the complaint will go into a database available to law enforcement. THE IRS SHOULD NOT LINK TO THIS CROOK.
Sara Smith on August 24th, 2010 at 5:20 am | Link