Comments on: Bent MacBook Pro And In-Store “Customer Service” http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/ Where the world comes to complain. Thu, 09 Sep 2010 20:44:37 +0000 http://wordpress.org/?v=2.2.1 By: Rich Pietrasz http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-8237 Rich Pietrasz Mon, 10 Nov 2008 23:54:26 +0000 http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-8237 This is just speculation, but did Apple unintentionally design the case as a thermostat? Different materials have different coefficients of expansion, and if the assembly temperature (of the components) is different from the use or storage temperatures, there will be force encouraging warping unless the design relieves such stress. This is just speculation, but did Apple unintentionally design the case as a thermostat? Different materials have different coefficients of expansion, and if the assembly temperature (of the components) is different from the use or storage temperatures, there will be force encouraging warping unless the design relieves such stress.

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]]> By: Ryan De La Rosa http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-6057 Ryan De La Rosa Wed, 13 Aug 2008 12:18:58 +0000 http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-6057 I have the same thing, and i just got it suday (two days ago)... I looked it up and apparently there's a website that has confirmation that this is probably a known problem. http://forums.macosxhints.com/showthread.php?t=57767 apparently there were 1,213 votes on that subject It's less likely to have lid "warp" on a macbook, and way more likely to occur on the 15" macbook pro. There were 862 people who said that they have a 15" macbook pro. Of the 862, a very surprising 93% claimed that their computer lid is "warped" As for Mr. Smith's comment... take a big shovel, ram it up your ass and run down the highway so random truckers can pick you up and have their way with you. I have the same thing, and i just got it suday (two days ago)… I looked it up and apparently there’s a website that has confirmation that this is probably a known problem.
http://forums.macosxhints.com/showthread.php?t=57767

apparently there were 1,213 votes on that subject

It’s less likely to have lid “warp” on a macbook, and way more likely to occur on the 15″ macbook pro. There were 862 people who said that they have a 15″ macbook pro. Of the 862, a very surprising 93% claimed that their computer lid is “warped”

As for Mr. Smith’s comment… take a big shovel, ram it up your ass and run down the highway so random truckers can pick you up and have their way with you.

]]> By: (formerly) Ticked Off Lemur http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-4024 (formerly) Ticked Off Lemur Tue, 11 Mar 2008 20:15:48 +0000 http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-4024 Once local management (retail) became aware of the situation they resolved it--I suspect more from a "customer service" perspective than the machine defect. But hey, I now have an unbent MBP hat appears to work; so that all I care about Once local management (retail) became aware of the situation they resolved it–I suspect more from a “customer service” perspective than the machine defect.

But hey, I now have an unbent MBP hat appears to work; so that all I care about

]]> By: susan http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-3933 susan Tue, 04 Mar 2008 16:43:49 +0000 http://mybiggestcomplaint.com/bent-macbook-pro-and-in-store-customer-service/979/#comment-3933 'Fraid I have to comment on Mr. Smith's comment....... There have been far to many "complaints" of this sort to cast them all aside as "accidental but unintentional damage". If, in fact, the aluminum housing of these machines, which are intended to be schlepped from place to place, is so fragile as to bend or warp with "small amount of forse(sic)/pressure over time", then there IS a problem and IT IS NOT the consumer's... While this may not be a manufacturing defect, it is certainly a design flaw and should be corrected by Apple. In many cases, this is not just a "cosmetic" issue but actually interfers with the function of the disc drive, for example. Additionally, there is no reason for rude or condescending treatment by Apple Store employees and yet I hear of it all too often.......which suggests to me that Mr. Smith is perhaps one of them..... ‘Fraid I have to comment on Mr. Smith’s comment…….

There have been far to many “complaints” of this sort to cast them all aside as “accidental but unintentional damage”. If, in fact, the aluminum housing of these machines, which are intended to be schlepped from place to place, is so fragile as to bend or warp with “small amount of forse(sic)/pressure over time”, then there IS a problem and IT IS NOT the consumer’s…

While this may not be a manufacturing defect, it is certainly a design flaw and should be corrected by Apple. In many cases, this is not just a “cosmetic” issue but actually interfers with the function of the disc drive, for example.

Additionally, there is no reason for rude or condescending treatment by Apple Store employees and yet I hear of it all too often…….which suggests to me that Mr. Smith is perhaps one of them…..

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