I have had a Bank of America American Express for years. I’d accumulated up more than 60,000 points that I’d never used. This year I decided to order gift cards for friends and family using my points as part of my Christmas purchases. I ordered four gift cards through the World Pionts web site on November 26, 2008 as Christmas gifts. Days before Christmas I realized three of the four cards were never received by my family members. I had to repurchase gifts at the last minute and spend excessive fees for last minute shipping.
There’s no way to respond by email or get help online through WorldPoints. I had to spend 25 minutes on the phone following up on this. I was transferred four times. The third person I talked to said the cards were probably sent and lost. I told him right then and there, come on! Think about it, four different cards going four different places and three of them lost. The common denominator is where they were sent from. What’s the probability that 75% of my gift cards wouldn’t make it??? The last guy I talked to, Cameron, said their gift card center has a 100% send rate! Well based on my numbers those cards only have a 75% “RECEIVE RATE.” My cards where going to four different addresses as gifts and three of them never got there. What’s the probability that they would get lost or stolen from California, New Mexico and Ohio? Hello! Do you train your call staff to treat customers like they are retarded or do you just hire ignorant people? There’s just no way.
I was told they would credit 10,500 points back to my account for the lost cards. Cameron told me, I’d hear back in five days if they investigate it and the cards have been used. If the cards are unused, it could take two weeks till the points are refunded to my account.
My hope is that my account is credited and all is well in the world. My concern is that I a) hear back that the cards where used and get some more run around about getting my points returned or b) I don’t hear back at all.
I’ve put it on my calendar to check back and will post on this page and four others how this progresses or is resolved.
I’m sure lots of people never receive what they’ve ordered with points and don’t have 30 minutes to sit on the phone following up about it. At least these posts will get the information out there so negative patterns can be more easily identified by consumers.
If you’re getting a card or using a card for World Points, think twice. I pay mine off each month and primarily was using it to build up points, depending on the outcome of this situation, I will be rethinking the use of my Bank of America American Express World Points.
Has anyone else had issues with this?
Be sure, I’ll post again with updates.