Failure to notify customers that they will forfeit world points if they are not used by a certain date. I have had an account for 7 years and allowed my worldpoints to accumulate. I have paid my account monthly and had built up a substantial number of points. I have now learned that Bank of America does not notify you when you are about to start forfeiting worldpoints. I lost over 72000 points, and when I contacted Bank of America to arrange to have them reinstated since I paid to earn them, I was told that was the rule and they will not return them to my account. As soon as I pay this months bill and redeem my remaining worldpoints, I will cancel my card and never be a customer of this bank again. No other bank credit card takes your earned points as long as you maintain and use an account every 18 months.