Comments on: Autozone

By: Alan

Alan — Thu, 13 Nov 2008 21:42:27 +0000

If you have trouble with AutoZone and their claims department, feel free to call one of these numbers and let them have it:

1-817-244-0789

1-817-244-0695

These numbers are not available to the general public.

By: Alan

Alan — Thu, 13 Nov 2008 02:27:26 +0000

Whatever happened to the North American tradition of polite and reasonable public discussion? Surely, descent to personal denigration and mocking another’s family and culture, (without any shred of evidence of the validity of the criticism), cannot be helpful to anyone.
Good service is a point of difference that no-one can take away from the provider. Also the level of ignorance being displayed in some of the posts, and being attributed to the company’s employees “did not switch on the meter when testing the battery” etc is a cause of real concern to anyone liable to share the road with vehicles maintained in this fashion.
If I worked at AutoZone, or had sharesin the Co., I would be motivated to try and make sure that the workculture at the local level did not reflect these values.
I take it that the employees being refered to are not qualified vehicle service technicians, (mechanics), as the sort of behaviours described would be untradesmanlike.

By: w.f.

w.f. — Tue, 04 Nov 2008 03:43:57 +0000

Shannon — a reasonable person would know better than to suggest a woman has any less ability when dealing with cars and mechanic abilities. I have read in industry magazines recently (an article by Jim Macpherson was particularly interesting) suggesting that often women make “better” (if not just faster) mechanics.

Unfortunately, you’re not dealing with a reasonable person. This guy mike has absolutely no grain in the silo if you know what I mean.

If the employee from AutoZone had not suggested he install the battery himself, I would never have “demanded” that he do so. That is not my style. His suggestion represents a verbal contract, which are enforceable in my state. The employeee proved the conditions of the contract by acting within the confines of the contract. Had the case gone to small claims court, it would have been my job to “prove” the terms of the verbal contract.

Obviously, AutoZone (in my state) feels I am entitled to the repair amount, as they submitted payment to my mechanic. They didn’t even want to take it to the court level. My car is paid for and I’m picking it up tomorrow.

A repair bill of $1600 is not asking for much considering the level of care afforded me by the employee — almost none.

Thanks for your insight.

By: Shannon

Shannon — Fri, 31 Oct 2008 16:04:47 +0000

As a follow up to my last post, I would also like to state that females in this work environment are capable of just the same, if not more than some males. It is too often that i get a customer who will do nothing but be sexist, and second guess anything i that comes out of my mouth.
Truthfully, i am a female in my 20’s who works under a male of right around the same age and i have a very good deal of knowlege; quite a bit more than what he has.

So please, give everyone a chance. Just because i dont have a ***** doesnt mean i dont know just as much, if not more that any male.

Thanks.

By: Shannon

Shannon — Fri, 31 Oct 2008 15:59:12 +0000

Wow people. Chill out seriously. In my personal opinion, it all boils down to how the customer treats me. I don’t care if you are a man, a woman, old, young, tall whatever you get my point. Treat me with respect as an employee and you will receive the services we “promise” not conveying the attitude of “well i bought it here so you have to install it”. That is not how it works. Sorry.

It must be available and have no cross bars, and no other surrounding parts that need to be removed in order for the installation.

This post is not intended to offend anyone, or make anyone mad. Sorry if i have used any improper grammer. I am only here to state my opinion. Thanks for reading.

By: W.F.

W.F. — Fri, 31 Oct 2008 15:27:47 +0000

Mark: Your questions are valid. I never suggested they had an obligation to install a purchased battery — the service was offered and I accepted. My advice to the manager of this particular store would be to not offer a service if they cannot pull it off. I think the employee they sent to install the battery was about 16, and probably took on more than he could chew.

However, there is good news, at least for me.

AutoZone called today and will cover the cost of the repair.

As stated in my original post, maybe this corporation is not as evil as some commentors would propose.

By: mark

mark — Fri, 31 Oct 2008 15:11:48 +0000

W.F. It is really unclear where your going with your response to Mike. Grammar and spelling aside it appears you are saying autozone has an obligation to install your battery when purchased from them. Just cuz you buy it from autozone does not mean they have any obligation to install it, help you install it or even loan you tools to install it. Of course if you purchase that service from them or they offer it then yah they do have a responsibility to use diligence and care in doing it correctly.

By: W.F.

W.F. — Fri, 31 Oct 2008 03:03:25 +0000

Mike :

Businesses like AutoZone who provide an advertised service have what is known in the legal world as ‘duty of care’. I can tell you have a seriously limited education, so I’ll try to make this simple for you.

Imagine if you and your welfare-trap family went to your favorite restaurant and one of the employees intentionally put glass in your food. If one of your sixteen or seventeen illegitimate children eats the glass and becomes ill, are you going to pursue action against the restaurant? Maybe your morbidly obese wife chokes and her belly button prolapses, causing her great pain. Or maybe you manage to eat some of the food, even though you have only a few teeth, and you are hurt somehow. Wouldn’t you expect at least some kind of response on the part of the restaurant?

Now I know they don’t have many restaurants in the backwoods of Arkansas, but just try and wrap your brain around the idea that a business has a certain responsibility to their customers.

Not only did I buy the guy something to drink, I ended up keeping him out of trouble with his manager. Hey — maybe you know the guy — he looked like a true pig-****ing redneck.

I almost always install my own batteries, change my own oil, etc. Regardless of the circumstances that led me to take my car to AutoZone, they have a duty to back up the services they promise, or at least to complete them with some sense of accountability.

Sorry for using multi-syllabic words. For the ones you don’t recognize, check out www.Dictionary.com.

By: mike

mike — Fri, 31 Oct 2008 02:39:32 +0000

p.s. i don”t care about my spelling. INSTALL YOURE OWN BATTERY ITS YOUR CAR NOT ANYBODY ELSES IF NOT PAY SOMEBODY TO DO IT

By: mike

mike — Fri, 31 Oct 2008 02:36:47 +0000

stop bitching how somebody installed youre battery wrong it was a FREE install you cheap bastard what do you expect next time do it yourself . you must a real __ if you cant do it yourself ive seen girls do it …………….