I bought a car battery 2 years 7 months ago with the 3 years warranty at Autozone. When I bought it the sales person was really nice and made me believe that I got a good deal (Autozone will replace the battery if it dies before 3 years). It turns out it is a bogus deal.
When my car battery died (2 yrs 7mth), I brought it to Autozone in Union City, CA. The salesperson said that he needed to recharge the battery and tested it before he could give me a new battery. So I waited for 3 hours to get the battery charged.
When I come back to get the new battery, he said that the old battery was fully charged fully and I do not need a new battery. I insisted that the battery is bad and there is no point to recharge it and to find it dead again later. Autozone is the only store in California that recommend their customer to continue using a bad battery in the car with a caveat that they will give you a free battery recharge when it dies.
I argued with the salesperson and they said that my altenator was bad. I asked them to test the alternator. They tested it in front of me and everything look good. My car altenator was charging around 13.7 to 14Volt.
So the salesperson continue to switch the test machine until he gets a number 37A, then he said your car alternator was bad because a new one will charge at 97A (even though it was listed as maximum Amp on the new alternator). If the alternator has to recharge the battery at 97A, it means the battery is really bad or it will burn my good battery.
So I continue to argue with him and escalate it to the assistant manager Eugene. Unfortunately, I got a bad assistant manager in this location (Union City). Instead of trying to help me, he just scolded and insulted me in front of other customers and blame the whole things to my car altenator. I left the store feeling humiliated, a big increase on my blood pressure, increase on my heat beat, really upset…..
So the next morning, I found out that I was right and the car battery is almost died. Luckily I can still start the engine. This time I drive the car for an hour to work to recharge the battery and hope it did not die when I am ready to go home.
Luckily, the battery still have enough juice and I can start the car and drive it back home.
I decided to go to Costco to get a new battery on the way home, but on the way there I stop at Autozone in Fremont and pushed my luck there.
This time I pretend to just got a battery problem and I asked the sales person there to test the battery in front of me. While he tested, he told me that my car altenator was bad because the tester show everything test ok.
Fortunately for me and unfortunately for him, the tester machine show “BAD BATTERY” at the end of test and we both saw it. This time he cannot make any excuse and I got a new battery.
Lesson learned: NEVER NEVER BUY WARRANTY CAR PARTS OR BATTERY AT AUTOZONE.
If you insist to buy the auto part there, then you will have to hassle with them later when the part fall apart. If you lucky like me, you will find a new salesperson and you will get your auto part replace at no cost. If you unlucky, you will get a high blood pressure, you have to spend extra money to proof that you are not wrong to them, and still don’t get the auto part replace (another extra money).
This is my last visit to Autozone. Next time I am in need to buy auto parts, I will go to Kragen for sure.
Autozone???….what??? never heard of it!!!!!
One month after this ordeal, my replacement car battery is still running good
my old car altenator still recharge the battery well…… AUTOZONE, DID I TELL
YOU THAT THERE ARE NO PROBLEMS WITH MY CAR ALTENATOR????