Comments on: Autozone Car Parts Stores

By: jeff

jeff — Sun, 30 Nov 2008 14:45:04 +0000

Scott I am sorry you feel this way regarding your company policies on dropping the guy with money in hand for one that isn’t there.
I have had to change to 98 percent using Oerileys here in owensboro ky because of rudeness and the fact the kids think it is playtime behind the counter.Oh yes I still have to go to your store at least once a month seeing how mine might be out and yours has it but I must say the last time I visited the parish ave branch in owensboro that one finished me off. The counter is now turned to customer side and I am sorry but this lay out makes me feel as I am on the wrong side. The mngr was there and he gave one of those company rehearsed reason you have all through these answers you leave Scott. I just love talking to the back of someones head at a buisness.Now I never use your store for that is the final straw. The rudest store you have in owensboro ky is on Hwy 54. That store is the one that kids hangout,oh not the customers but the kids behind the counter,or are they on my side?I don’t want to know. Really look at how you are handling these problems because remember Kmart used to be top dog ,think oerileys is going to take the lead if you dont take better care of customers..Little inside info, I have three buisnesses in town and I spend close to 5000.00 on parts a month think that numbered by 10 guys like me who give up on so many out of control part houses and leave for good.
Jeff in owensboro

By: Scott

Scott — Wed, 12 Nov 2008 17:39:23 +0000

Len, Read your post and I would certainly like to find out more about this employee. please conatct me at scott.koch@autozone.com. I would like to discuss any specific incidents you may know about.

thank you Scott

By: Len

Len — Wed, 12 Nov 2008 16:46:35 +0000

Their is a thieving Twit named Jonathan Bedwell at the south Yarmouth store who would rob his friends in his automotive dealings and then gutlessly blame it on his wife. Hungry for money to say the very least! I want to warn the personnel dept of this company to be wary of him…and you folks who have to deal with this slimeball to be wary and make sure the A-Hole gives you a receipt for every transaction you carry out at Autozone with him!

By: chopper

chopper — Mon, 10 Nov 2008 18:57:25 +0000

Well it seems Mr Scoot Koch has a lot of irate customers to deal with.
Good Luck Scoot. I’ll be shopping somewhere else. Sounds like your store’s upper management are too cheap to pay and / or train people properly so that they actually care, Gotta love capitalism …

By: kajunhammer

kajunhammer — Sat, 08 Nov 2008 22:10:59 +0000

good company,bull,made mistake,cost a job,they knew the truth,he got kept and then was arrested later,no remorse,

By: Scott

Scott — Wed, 22 Oct 2008 21:36:10 +0000

Mr. Stanley,
I have read the entry in mybiggestcomplaint and while we are here to give you any help we can, it doesn’t sound like we are giving you friendly advise, more like telling you what to do, and I know that is not how I would want to be treated. If you can recall the managers name, (not everyone in the Grey shirt is the actual store manager) I will pass this information on to the correct people to look into the matter. While I understand your frustration I want to assure you that this is not the way we want our customers treated and I do apologize on behalf of Autozone for that. Please let me know the persons name that is arguing with you (scott.koch@autozone.com)

Sincerely Scott

By: phillip stanley

phillip stanley — Wed, 22 Oct 2008 20:29:25 +0000

every time i go into the autozone in bremum tx,the manager argues with me telling me that i’m not hooking things up right,this is the 3rd time in as many months this has happened to me,I WILL NOT EVER GO BACK TO THE STORE IN BRENHUM TX AGAIN

By: Scott

Scott — Fri, 17 Oct 2008 13:59:03 +0000

Morning min li, I apologize for the behavior of the store employee concerning your battery issue. I will be contacting the Regional Manager Donald Lacey and I am sure that he will contact you and discuss the Customer Service or “lack of” that you have described. I appreciate the time you have taken to let me know of the situation, as I assure you this is not the type of Customer Service we want going on in our store… Please feel free to contact me if you do not receive follow-up on this situation.

Sincerely, Scott Koch scott.koch@autozone.com

By: min li

min li — Fri, 17 Oct 2008 04:42:39 +0000

Scott,

I am complaining the service in AUTO ZONE which is located 609 N Mattis Ave, Champaign, IL 61821. the store phone number is (217) 356-7068.

Last night, exactly 8:50pm I went to the store to check my battery since I could not start around 8:20pm (One of my friend jump started it and told my to check the battery). 2 senior employee were chatting. I told them the situation I had, one of them unhappily looked up the computer and find one battery for me. I told him that before I buy it I need to check if my current one is a bad one. He seemed angry and told me that they are not supposed to go out to do this type of work at dark. they I went to Advanced auto part around 8:58 pm, the guy working there right away helped me check the battery and told me that I have a bad one.
I have been a faithful supporter for last 10 plus years. you can check my record from your database. Please investigate this issue, if I don’e receive any answer from you, I am not going back any more.

By: Scott

Scott — Thu, 09 Oct 2008 13:27:37 +0000

Sandy Please contact me at your ealiest time scott.koch@autozone.com. thanks Scott