I went to the Autozone located on 520 west street road today for some parts for my truck. The staff seemed too busy to help me as they were playing with their cell phones. After waiting for 15 minutes, I ask to speak with the Store Manager. The parts guy goes back and I waited for another 15 minutes.
Finally, the Store Manager comes out and he looks up the part for me. I tell him that I needed the economy part and he tries to sell me the most expensive thing out of my price range. I tell him that I cannot afford that and would like to purchase the lower priced part.
He says to me “Sir, it’s obvious that you don’t know what quality is and if you want junk, I can sell you junk”. I am confused now……so, everything they sell to a consumer is junk unless you buy the most expensive? He goes on talking about how he was a mechanic at Pep Boys for several years and knows what he is talking about so I give in and say yes to the higher priced part.
When I get home, I open up the box that the part was in and I find a part that looks like it was just pulled out of a vehicle. I called the store and spoke to the Store Manager who sold me this and demanded a refund as I paid for it in cash and he said to come back on Friday afternoon.
What kind of company is this????? I will NEVER go back there again!