I went to the Autozone located on 520 west street road today for some parts for my truck. The staff seemed too busy to help me as they were playing with their cell phones. After waiting for 15 minutes, I ask to speak with the Store Manager. The parts guy goes back and I waited for another 15 minutes.
Finally, the Store Manager comes out and he looks up the part for me. I tell him that I needed the economy part and he tries to sell me the most expensive thing out of my price range. I tell him that I cannot afford that and would like to purchase the lower priced part.
He says to me “Sir, it’s obvious that you don’t know what quality is and if you want junk, I can sell you junk”. I am confused now……so, everything they sell to a consumer is junk unless you buy the most expensive? He goes on talking about how he was a mechanic at Pep Boys for several years and knows what he is talking about so I give in and say yes to the higher priced part.
When I get home, I open up the box that the part was in and I find a part that looks like it was just pulled out of a vehicle. I called the store and spoke to the Store Manager who sold me this and demanded a refund as I paid for it in cash and he said to come back on Friday afternoon.
What kind of company is this????? I will NEVER go back there again!
Subscribe to anyone
Sir,
My name is Scott Koch and I work at the AutoZone Corporate office. One of my responsibilities is to monitor the internet for anything involving our company. I apologize for your experience in our store. I would like to further discuss this incident with you. You can contact me at scott.koch@autozone.com
Scott
scott koch on March 5th, 2008 at 10:10 am | Link
Hey Scott, that must be a cool gig you have… Monitoring the internet. I do the same thing, but I monitor it for porn (just kidding).
You really should reprimand these employees.
I have a complaint to add. When I’m talking to the parts guy and he is taking my info some times the phone rings. When this happens, they immediately stop looking for my part and talk to the guy on the phone about his part. This is BS. I was on line first. I should be helped first.
Zod has spoken
General, we all hate that.
Zod, I hear you .
scott koch on March 5th, 2008 at 2:33 pm | Link
Hey Zod i work for autozone ok. And you are right the whole phone thing is a funny situation. But we are trained that the phone is a top priority because iff you are in the store, its looked at we already have you so to speak, and were trying to get the customer on the phone also.
It might be stupid to the customer in the store but at the same time. percentage wise their making more money by doing this nine times outta 10 the customer in the store isnt gonna leave because the phone is answered you see where I’m coming.
If you dont believ me ask a manager at autozone. And you know what else they even have randon people call to see how long the phone ring
Rodsley on March 14th, 2008 at 11:02 pm | Link
Also notice this? Notice how many phones their are and how loud they are? Hard to even concentrate or look up a part with them ringing. that tells you right there.
Rodsley on March 14th, 2008 at 11:03 pm | Link
The phone ALWAYS rings when you have your ‘hands’ full…
…once I was up a ladder pulling down an axle (there’s only two of us on duty-a normality, and the other is outside at a customer’s vehicle) I almost fell running to the darn phone…it rang 5 times…and it was the DM!! I got yelled at for letting it ring more than 3 times, even thought I was panting from running to catch it
He may not be the DM anymore, but the cloud-of-fear is still there!
P. Bear on March 15th, 2008 at 8:43 am | Link
i work at autozone and we were having this mystery caller thing with the phones and who ever didnt follow the jackson 5 would fail the challenge, i got caught 3 times, but i didnt give a crap. I just answer the phone “autozone, this is *****, can i help you? who ever thought about that stupid mystery caller thing is a retard. ill say whatever i want when i answer the damn phone. screw that challenge.
adrian on May 3rd, 2008 at 12:42 am | Link
I just got back from your store at The Colony TX 75056. Prior to going to the store I called the rewards program and they told me that I had $6.48 in credit I believe. My question was so if I go buy 2 locking gas caps I need I would get this discount correct (answer yes sir). So I called again just to be safe because I have been down this road with the guys at the local store. I get same answer from the rewards people. Well I get to the store I get the caps and tell the store manager about the conversation with the rewards people he says no problem he yells out to the register guy. The man has a discount on his rewards card. They ring me up I pay the bill and go home. I get home check the bill a little further and it turns out I never got the discount. I go back to the store and the manager and the register guy both say I don’t have any points. I ask to use the store tele and call the rewards program they tell me I do have the points and that they need to call their help line. Do they no they said the data is the same no matter what and they show me some screen that say’s no points. So what gives? My card number is 9100 0000 1067 1519 and let me tell you when you go to this store in The Colony and want your discount they will not go the extra mile and call the help desk. They weren’t busy yet they act as if you’re a pain in the ass. Personally I would clean house top to bottom.
Carlos Meza on June 16th, 2008 at 10:24 am | Link
The highest priced, best quality part at Autozone is stiil way cheaper than the lowest priced, worst quality part at NAPA or Carquest. Next time think before you write. That way you won’t look like such an idiot.
Denise on July 30th, 2008 at 7:37 pm | Link
To Autozone’s store manager of Princeton Ky. Steve Cox
It is not known what junior college you received your education from, but it is obvious that you did not gain any schooling on people management. Your managerial skills are so poor that your employees and customers are surprised that you have survived this long in the corporate world. Sometimes they question the intelligence of this company for hiring such an incompetent and rude person such as yourself. You seem to be a disrespectfull boss and your employee does not know how long they can work for you if you don’t correct this problem. One easy recommendation is to read a book on communication and take a course in management skills.
Working with you is similar to being in a war zone. If I had not learned to avoid you as much as possible, your personality would have forced me to quit. It would be more humane to have us eternally listen to the sound of fingernails scratching against a chalkboard, than to have to work with you.
You seem to have a problem with harrasing your employees and customers. You may not know you have this problem, but others do and it’s affecting your relationships with people at your job.To help control or eliminate this problem, you should bring something to work to occupy your time anytime you have extended free time. You have caused your employees and customers not to like you, it’s just that the job can get a little hectic at times and you do not help the situation at all.
In life there are those that were not blessed with any social skills. You are one of those people. . . Working with you is one of the worst experiences in my life. Please think before you speak,You will please everyone if you would have let them work with you instead of for you. And practiced what you preach the rules was made for all including you.
This is my exaluation of the job your doing. From employees and all the customers you have lost.
autozoo on August 15th, 2008 at 3:48 pm | Link
My 1995 Saab needed some repair work done on the front driver’s side wheel. Upon examination of the vehicle, my mechanic let me know we were in need of a wheel barren. I called Auto Zone and ordered the part which came in on the same day. It was a holiday weekend, so I didn’t get back to the mechanic until Tuesday. He then told me I needed the hub assembly as well. I called Auto Zone and was informed it was going to take 2 days for the part to come in and I needed to pay for it up front. My mom was in that area, so she stopped in and paid for the part. As she was entering the store, the employee’s story changed and he informed me that the part would be in on the same day and there was no need to pay up front. She was already there, so she continued with paying for the product. I was then told I would be called by 1pm to pick up the part. At 2pm, I had not received a phone call and phoned the store again. The employee who answered the phone was very rude and told me not to “bother them because they will call me”. I was irritated and just went along to my 2nd shift job. At 430pm, I decided to phone the store again to find out what time the delivery would possibly be there in the morning for my part. I was placed on hold and found out my part had been there for most of the day waiting for me. Mr Dan Emery then informed me that the “wheel barren” I had ordered was there! He kept calling me “dear” and I asked him not to do so. I explained to him that I already possessed that part and it was not what I had ordered. He called me dear again and told me that I didn’t know what I was talking about because the part he had is what I want. I again told him I was offended at being called dear and asked him not to do so. I tried my hardest to explain to him the part I needed, but he was refusing to listen to me at all. After going back and forth with him calling me dear SIX times, I asked to speak to a manager or supervisor. He placed me on hold for 12 minutes and then picked the phone back up again! It seemed to become a game to him as he continued to put me down by calling me dear. I even explained to him that I’m a 38 year old U.S. Army soldier who takes that word very offensively. He didn’t seem to care at all as he just continued to call me dear and told me to wait for the manager. At this time, my mom had entered the store and wanted her money back for the part ordered in error. At first, they were trying to tell my mom that they didn’t have to give her money back for a part I had ordered.
I then spoke to manager Rhoda Forsythe. I feel that it was a waste of my time because the only thing she wanted to do was to defend her employee. She went on telling me how he is a “sweet” man and she stood by him. I’m glad that my mom got her money back, but I will never again visit Auto Zone. I also plan on notifying any females I know not to go there because they obviously have prejudice against women and enjoy offending them when the chance arrives.
SPC Lemire
Theresa A. Lemire (a.k.a. SPC Lemire) on September 2nd, 2008 at 2:47 pm | Link
SPC Lemire I have read your post and I assure you that it will be passed on to the correct upper management for that store. I would like to apologize on behalf of AutoZone for the treatment you received at that store. AutoZone is a company built on having the highest form of customer service of any retail store, If you do not receive a response feel free to contact me at scott.koch@autozone.com
Sincerly
Scott Koch
AutoZone Memphis, TN
Scott on September 3rd, 2008 at 8:51 am | Link
Finally, I found a place to make a complaint about my favorite auto store, “NOT”.
The sales clerk kept dropping my items all over the counter and tossed them back in the bag. When I paid with my credit card, he tossed it back to me like it was ****. The store I’m talking about is the one in Stockton, California; on the corner of Hammer Lane and Don Avenue.
Your company has a policy of hiring disrespectful punks that have no custumer skill, much less people skills, and are totally unprofessional.
I would suggest that customers who have been treated badly, simply go to craigslist.org. Go to the “Rants and Raves” section, and post their experiences there.
With a sagging economy and people strapped for cash, it would only benefit the company to treat customers like they were gold.
Well, I’m off to craigslist.org.
LEE on September 20th, 2008 at 5:16 pm | Link
Lee, I have read the issue you had in the store in Stockton, CA. First I want you to know that is absolutely not the type of Customer Service AutoZone wants taking place, and for the customer service or lack of, I apologize. I have made upper management aware of the incident and I assure you it will be corrected. I am sure that they will contact you for further information concerning the actual individual that was involved. Please contact me if you do not hear anything from an AutoZone upper management from your area. You can contact me at scott.koch@autozone.com Again, I apologize for the way you were treated in our store.
Scott
Scott on September 22nd, 2008 at 7:03 am | Link
I have had the same huge problem with autozone. I am in the process of trying to get information to sue them. They cost me almost $5.000. I was trying to put a motor in a truck and the extremly rude girl at the counter sold me all the wrong parts more then once! They refuse to refund the money they owe me saying the motar was already in the truck thats funny sense this type of motar wont fit in the truck!!! If your smart dont go to the Auto zone in Hyannis Ma if you need info or you dont wont to spend twice the money to fix what they screwed up.
What a joke!
Stanley on September 30th, 2008 at 7:53 am | Link
Oh Ya Does any one know the corp. office address or phone # to Auto Zone I live in MA
Thanks
Stanley on September 30th, 2008 at 7:56 am | Link
Stanley I work at the AutoZone Corporate Office in Memphis, TN. I am forwarding your issue to the appropriate people here at the office. Feel free to contact me for any follow-up, I am not the person who handles this type of issue, but I can sure follow-up to see that it is handled.
scott.koch@autozone.com
Corporate office number 901-495-6500
Thank you Scott Koch
Scott on September 30th, 2008 at 8:04 am | Link
I go to ft apache and w saharah store to get a part in las vegas nv.
they tell me by phone its in then when i get there its not…i see this phillip coogan super fat guy and he directs me to this dead looking bald headed old man named ken who tells me he is sorry and that he is the manager. and that his employees make misktakes and that autozone does not take care of their employees well too train them right. I DO NOT GIVE A CRAP ABOUT INTERNAL PROBLEMS I JUST WANT MY PART….So the part was reordered and now i have to await another 3 days…Can’t Autozone hire better educated less obese and less old people who can get it right ?? And get my part in!!
james on October 1st, 2008 at 11:56 am | Link