I went to the Autozone located on 520 west street road today for some parts for my truck. The staff seemed too busy to help me as they were playing with their cell phones. After waiting for 15 minutes, I ask to speak with the Store Manager. The parts guy goes back and I waited for another 15 minutes.
Finally, the Store Manager comes out and he looks up the part for me. I tell him that I needed the economy part and he tries to sell me the most expensive thing out of my price range. I tell him that I cannot afford that and would like to purchase the lower priced part.
He says to me “Sir, it’s obvious that you don’t know what quality is and if you want junk, I can sell you junk”. I am confused now……so, everything they sell to a consumer is junk unless you buy the most expensive? He goes on talking about how he was a mechanic at Pep Boys for several years and knows what he is talking about so I give in and say yes to the higher priced part.
When I get home, I open up the box that the part was in and I find a part that looks like it was just pulled out of a vehicle. I called the store and spoke to the Store Manager who sold me this and demanded a refund as I paid for it in cash and he said to come back on Friday afternoon.
What kind of company is this????? I will NEVER go back there again!
Subscribe to anyone
Sir,
My name is Scott Koch and I work at the AutoZone Corporate office. One of my responsibilities is to monitor the internet for anything involving our company. I apologize for your experience in our store. I would like to further discuss this incident with you. You can contact me at scott.koch@autozone.com
Scott
scott koch on March 5th, 2008 at 10:10 am | Link
Hey Scott, that must be a cool gig you have… Monitoring the internet. I do the same thing, but I monitor it for porn (just kidding).
You really should reprimand these employees.
I have a complaint to add. When I’m talking to the parts guy and he is taking my info some times the phone rings. When this happens, they immediately stop looking for my part and talk to the guy on the phone about his part. This is BS. I was on line first. I should be helped first.
Zod has spoken
General, we all hate that.
Zod, I hear you .
scott koch on March 5th, 2008 at 2:33 pm | Link
Hey Zod i work for autozone ok. And you are right the whole phone thing is a funny situation. But we are trained that the phone is a top priority because iff you are in the store, its looked at we already have you so to speak, and were trying to get the customer on the phone also.
It might be stupid to the customer in the store but at the same time. percentage wise their making more money by doing this nine times outta 10 the customer in the store isnt gonna leave because the phone is answered you see where I’m coming.
If you dont believ me ask a manager at autozone. And you know what else they even have randon people call to see how long the phone ring
Rodsley on March 14th, 2008 at 11:02 pm | Link
Also notice this? Notice how many phones their are and how loud they are? Hard to even concentrate or look up a part with them ringing. that tells you right there.
Rodsley on March 14th, 2008 at 11:03 pm | Link
The phone ALWAYS rings when you have your ‘hands’ full…
…once I was up a ladder pulling down an axle (there’s only two of us on duty-a normality, and the other is outside at a customer’s vehicle) I almost fell running to the darn phone…it rang 5 times…and it was the DM!! I got yelled at for letting it ring more than 3 times, even thought I was panting from running to catch it
He may not be the DM anymore, but the cloud-of-fear is still there!
P. Bear on March 15th, 2008 at 8:43 am | Link
i work at autozone and we were having this mystery caller thing with the phones and who ever didnt follow the jackson 5 would fail the challenge, i got caught 3 times, but i didnt give a crap. I just answer the phone “autozone, this is *****, can i help you? who ever thought about that stupid mystery caller thing is a retard. ill say whatever i want when i answer the damn phone. screw that challenge.
adrian on May 3rd, 2008 at 12:42 am | Link
I just got back from your store at The Colony TX 75056. Prior to going to the store I called the rewards program and they told me that I had $6.48 in credit I believe. My question was so if I go buy 2 locking gas caps I need I would get this discount correct (answer yes sir). So I called again just to be safe because I have been down this road with the guys at the local store. I get same answer from the rewards people. Well I get to the store I get the caps and tell the store manager about the conversation with the rewards people he says no problem he yells out to the register guy. The man has a discount on his rewards card. They ring me up I pay the bill and go home. I get home check the bill a little further and it turns out I never got the discount. I go back to the store and the manager and the register guy both say I don’t have any points. I ask to use the store tele and call the rewards program they tell me I do have the points and that they need to call their help line. Do they no they said the data is the same no matter what and they show me some screen that say’s no points. So what gives? My card number is 9100 0000 1067 1519 and let me tell you when you go to this store in The Colony and want your discount they will not go the extra mile and call the help desk. They weren’t busy yet they act as if you’re a pain in the ass. Personally I would clean house top to bottom.
Carlos Meza on June 16th, 2008 at 10:24 am | Link
The highest priced, best quality part at Autozone is stiil way cheaper than the lowest priced, worst quality part at NAPA or Carquest. Next time think before you write. That way you won’t look like such an idiot.
Denise on July 30th, 2008 at 7:37 pm | Link
To Autozone’s store manager of Princeton Ky. Steve Cox
It is not known what junior college you received your education from, but it is obvious that you did not gain any schooling on people management. Your managerial skills are so poor that your employees and customers are surprised that you have survived this long in the corporate world. Sometimes they question the intelligence of this company for hiring such an incompetent and rude person such as yourself. You seem to be a disrespectfull boss and your employee does not know how long they can work for you if you don’t correct this problem. One easy recommendation is to read a book on communication and take a course in management skills.
Working with you is similar to being in a war zone. If I had not learned to avoid you as much as possible, your personality would have forced me to quit. It would be more humane to have us eternally listen to the sound of fingernails scratching against a chalkboard, than to have to work with you.
You seem to have a problem with harrasing your employees and customers. You may not know you have this problem, but others do and it’s affecting your relationships with people at your job.To help control or eliminate this problem, you should bring something to work to occupy your time anytime you have extended free time. You have caused your employees and customers not to like you, it’s just that the job can get a little hectic at times and you do not help the situation at all.
In life there are those that were not blessed with any social skills. You are one of those people. . . Working with you is one of the worst experiences in my life. Please think before you speak,You will please everyone if you would have let them work with you instead of for you. And practiced what you preach the rules was made for all including you.
This is my exaluation of the job your doing. From employees and all the customers you have lost.
autozoo on August 15th, 2008 at 3:48 pm | Link