Comments on: Autozone Battery Warranty

By: D

Sat, 24 Jul 2010 02:44:48 +0000

here’s a thought. maybe the battery was out of warranty and dropped from the database.. you can F9 and it will bring up all parts under the # regardless if warranty has expired. This, of course ,is assuming everything was done correctly..

to vulkmus.. i doubt autozone erases warranty info intentionally.. but just like any computer; it can happen

By: vulkmus

vulkmus — Fri, 23 Jul 2010 19:50:34 +0000

It may be the responsibility of the customer to remember the phone number, but that doesn’t help. I went in today with both cell and home number I had at the time, and the warranty information did not exist. It doesn’t matter what info you have, the problem is that Autozone deletes the info after a few months so that you will not be able to find it and then blames the customer as if it is their fault. At which time the customer being in the store and thinking they are to blame will buy a new part. It’s baiting; they are using their database warranty scam to dupe customers into repeat business.

By: darryl

darryl — Mon, 19 Jul 2010 20:59:48 +0000

i got a battery @ autozone and it died about a year later i try to get a new so they look for the info on the system by last name and zip they say we cant find you but ive only had 3 zip codes in the past 4 years so i know they riped me off i will never go to autozone again no customer service the LADY who was helping me made me feel like it was my fault and was not nice. They will not be around for long acting like this.

By: Don McClain

Don McClain — Tue, 25 May 2010 12:03:22 +0000

I have a commerical account and most of the batterys I buy never show that I bought them. ALDATA part # are a joke to use. The name should have been to “AUTOZONA” when changed from AUTO SHACK. Most of the time they have GOOD service but when they mess-up It can be TRYING. Area managers are the BAD part because they take the attitude The Store is RIGHT , and to HELL with the long time customer. Do the CARD and get your 10% discount.

By: Tabari

Tabari — Fri, 02 Apr 2010 15:11:15 +0000

im also a grey shirt, and doing an f4 would be the correct way of going the extra mile for the customer. who to say that who ever typed in the warranty info didnt type in their number wrong? Plus i personally had warranty files deleted on me when my store manager merged my warranty files. both he and i know and remember i bought a set of spark plug wires, yet they weren’t in the warrnty file after. BUT, basically what the guy said is true. if we can’t find it, there is little we can do.

By: friggin frack

friggin frack — Wed, 10 Mar 2010 02:51:52 +0000

Douche, I said with intelligence!! And your still missing the point! Dumb Ass! Holy Crap!

By: kyle

kyle — Tue, 09 Mar 2010 22:46:29 +0000

you must be stupid for a gray shirt, considering you can F4 and do a different search for last name and zip code or maybe store number and last name….
then you can look through everything that the name is registered under rather than only what a specific phone number is registered to.

By: friggin frack

friggin frack — Mon, 08 Mar 2010 13:37:33 +0000

@ Eric Douche! you must be a red shirt, everyone knows all warranties are placed under phone numbers, not all under addresses or zipcodes. Point still remains, it’s the customers resposibility to remember the info their warranty was placed under. Try again, with some intelligence next time.

By: Eric

Eric — Fri, 26 Feb 2010 21:26:44 +0000

@ friggin frack: BS. Try hitting F4 and doing a different search. Something like last name and zip code maybe?

By: friggin frack

friggin frack — Tue, 09 Feb 2010 02:17:47 +0000

No warranty = no replacement. Reading bar codes won’t help. they don’t tell us your warranty. It’s the customers responsibility to remember what phone number you put your info under. Let me say that one again….listen now….. IT’S THE CUSTOMERS RESPOSIBILITY TO REMEMBER WHAT PHONE NUMBER THE WARRANTY WAS PLACED UNDER. If you don’t remeber, we can’t help you.