Auto zone warranty on battery sucks I had a autozone battery that died, but when I took the battery to autozone they said it was there battery, and for me to leave it for an hour and they told me the battery was bad, but they would not replace it because they did not see my name in the computer with with a warranty. Conviently all the products I had purchased from Autozone were gone, except tune up parts. I told them to look at the bar code and read the bar code, they refused.
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No warranty = no replacement. Reading bar codes won’t help. they don’t tell us your warranty. It’s the customers responsibility to remember what phone number you put your info under. Let me say that one again….listen now….. IT’S THE CUSTOMERS RESPOSIBILITY TO REMEMBER WHAT PHONE NUMBER THE WARRANTY WAS PLACED UNDER. If you don’t remeber, we can’t help you.
friggin frack on February 8th, 2010 at 7:17 pm | Link
@ friggin frack: BS. Try hitting F4 and doing a different search. Something like last name and zip code maybe?
Eric on February 26th, 2010 at 2:26 pm | Link
@ Eric Douche! you must be a red shirt, everyone knows all warranties are placed under phone numbers, not all under addresses or zipcodes. Point still remains, it’s the customers resposibility to remember the info their warranty was placed under. Try again, with some intelligence next time.
friggin frack on March 8th, 2010 at 6:37 am | Link
you must be stupid for a gray shirt, considering you can F4 and do a different search for last name and zip code or maybe store number and last name….
then you can look through everything that the name is registered under rather than only what a specific phone number is registered to.
kyle on March 9th, 2010 at 3:46 pm | Link
Douche, I said with intelligence!! And your still missing the point! Dumb Ass! Holy Crap!
friggin frack on March 9th, 2010 at 7:51 pm | Link
im also a grey shirt, and doing an f4 would be the correct way of going the extra mile for the customer. who to say that who ever typed in the warranty info didnt type in their number wrong? Plus i personally had warranty files deleted on me when my store manager merged my warranty files. both he and i know and remember i bought a set of spark plug wires, yet they weren’t in the warrnty file after. BUT, basically what the guy said is true. if we can’t find it, there is little we can do.
Tabari on April 2nd, 2010 at 8:11 am | Link
I have a commerical account and most of the batterys I buy never show that I bought them. ALDATA part # are a joke to use. The name should have been to “AUTOZONA” when changed from AUTO SHACK. Most of the time they have GOOD service but when they mess-up It can be TRYING. Area managers are the BAD part because they take the attitude The Store is RIGHT , and to HELL with the long time customer. Do the CARD and get your 10% discount.
Don McClain on May 25th, 2010 at 5:03 am | Link
i got a battery @ autozone and it died about a year later i try to get a new so they look for the info on the system by last name and zip they say we cant find you but ive only had 3 zip codes in the past 4 years so i know they riped me off i will never go to autozone again no customer service the LADY who was helping me made me feel like it was my fault and was not nice. They will not be around for long acting like this.
darryl on July 19th, 2010 at 1:59 pm | Link
It may be the responsibility of the customer to remember the phone number, but that doesn’t help. I went in today with both cell and home number I had at the time, and the warranty information did not exist. It doesn’t matter what info you have, the problem is that Autozone deletes the info after a few months so that you will not be able to find it and then blames the customer as if it is their fault. At which time the customer being in the store and thinking they are to blame will buy a new part. It’s baiting; they are using their database warranty scam to dupe customers into repeat business.
vulkmus on July 23rd, 2010 at 12:50 pm | Link
here’s a thought. maybe the battery was out of warranty and dropped from the database.. you can F9 and it will bring up all parts under the # regardless if warranty has expired. This, of course ,is assuming everything was done correctly..
to vulkmus.. i doubt autozone erases warranty info intentionally.. but just like any computer; it can happen
D on July 23rd, 2010 at 7:44 pm | Link
THEIR IS NO DELETE WARRANTY BUTTON!
My grandfather has been passed away since 97 and his file is still active and still has lifetime warranty brake pads and alternator from 1993.
It is the customers responsibility to keep up with warranty info. Yes our receipts fade they are on thermal paper which saves money on ink and will fade if exposed to heat or carried in wallet. My best honest advice is to photocopy your receipts of warrantied items. If you make the smallest attempt to preserve your records then Autozone will work with you!
azJerry on August 21st, 2010 at 11:03 pm | Link