I have been in retail and customer service for more than 20 yrs and the old saying about the customer being right all the time when they enter your store or calling you on the phone to complain is pure BS. From my own personal encounters with people who try and prove to me that […]
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But does anyone have the balls to do anything about it enough to affect a company's bottom line in order prove your point?
On Customer Service Reps And "Policy" at 2007-12-18 06:17:31
I am in total agreement with 007 and disservice. We have a bunch of knuckle-headed consumers and it doesn't even matter if they have Time Warner or any other service. They don't use common sense when it comes to dealing with a rep and then have the nerve to bitch and moan about everything. Read my site and find out how I've handled customers who thought they were "Right" when really weren't.
On The Ignorant Consumer With No Common Sense at 2007-12-18 06:13:55