Comments on: AT&T Poor Service http://mybiggestcomplaint.com/att-poor-service/2439/ Where the world comes to complain. Thu, 09 Sep 2010 21:04:19 +0000 http://wordpress.org/?v=2.2.1 By: Mary http://mybiggestcomplaint.com/att-poor-service/2439/#comment-17025 Mary Sat, 10 Jul 2010 23:08:25 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-17025 I too have recieved some of the poorest service from this company. I had problems with service from the beginning. They have been unresponsive, rude and I continually had poor reception with their u-verse. We had the bundle package and we were continally having the computer, tv and phone "freezing" It was the most frustrating thing to call them and then have one tell you that they don't see any problems and then when they transfer me, another one tells me they can see the frequent disruptions. They did come out and try to fix it but never did get it. We were so happy to be done with them. Never again. When we signed up for the service they were advertizing a 200 gift card if you signed up for U-300. I kept the IM that I had the person who told me that and then when I get the card in it is for 50 and I called and they said "sorry, they told you wrong info" Are you serious. This is a crazy company and will never use them again. I too have recieved some of the poorest service from this company. I had problems with service from the beginning. They have been unresponsive, rude and I continually had poor reception with their u-verse. We had the bundle package and we were continally having the computer, tv and phone “freezing” It was the most frustrating thing to call them and then have one tell you that they don’t see any problems and then when they transfer me, another one tells me they can see the frequent disruptions. They did come out and try to fix it but never did get it. We were so happy to be done with them. Never again. When we signed up for the service they were advertizing a 200 gift card if you signed up for U-300. I kept the IM that I had the person who told me that and then when I get the card in it is for 50 and I called and they said “sorry, they told you wrong info” Are you serious. This is a crazy company and will never use them again.

]]> By: John Y http://mybiggestcomplaint.com/att-poor-service/2439/#comment-16954 John Y Tue, 06 Jul 2010 16:46:18 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-16954 We know that this is not the problem with any individual regular worker who works in AT&T. But. say, let's just try to get your landline service canceled and see how much work it takes. First, there is only one number you can call to get that started. The number is not even well-published and there is no second way. Besides, the call has to be made in "regular business hours;" you can't cancel it in weekends or any Holidays. Second, if you are lucky, you will probably get connected to a service representative who can start the process for you after 20 minutes waiting on the line. Even though there isn't a law limiting the call wait time for customer service after the line is connected, but this would be one easy/meaningful measure of customer service quality. I think AT&T fails big time on this one. Corporate AT&T is not service-oriented. That's just how a lot of us customers feel. We know that this is not the problem with any individual regular worker who works in AT&T. But. say, let’s just try to get your landline service canceled and see how much work it takes.

First, there is only one number you can call to get that started. The number is not even well-published and there is no second way. Besides, the call has to be made in “regular business hours;” you can’t cancel it in weekends or any Holidays.

Second, if you are lucky, you will probably get connected to a service representative who can start the process for you after 20 minutes waiting on the line. Even though there isn’t a law limiting the call wait time for customer service after the line is connected, but this would be one easy/meaningful measure of customer service quality. I think AT&T fails big time on this one.

Corporate AT&T is not service-oriented. That’s just how a lot of us customers feel.

]]> By: takenaga http://mybiggestcomplaint.com/att-poor-service/2439/#comment-16845 takenaga Mon, 28 Jun 2010 02:20:44 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-16845 it's very difficult for us (representatives) to get all your problems being thrown in our shoulders, in as much as we want to help you guys whenever you call we just couldn't do exactly as what you guys want. but we're doing everything to make our service worth it. in behalf of all the representatives whom which you think you've aggravated from we're very sorry but we're just all doing our jobs, and part of that is listening to all of your concerns and sometimes well most of times specially with frustrated customers we definitely understand them but there's no point in yelling at us all the times and cursing us. all of these problems are being forwarded to our engineers so they can work on the network issues to provide you all the best service you can get. it’s very difficult for us (representatives) to get all your problems being thrown in our shoulders, in as much as we want to help you guys whenever you call we just couldn’t do exactly as what you guys want. but we’re doing everything to make our service worth it. in behalf of all the representatives whom which you think you’ve aggravated from we’re very sorry but we’re just all doing our jobs, and part of that is listening to all of your concerns and sometimes well most of times specially with frustrated customers we definitely understand them but there’s no point in yelling at us all the times and cursing us. all of these problems are being forwarded to our engineers so they can work on the network issues to provide you all the best service you can get.

]]> By: Steve http://mybiggestcomplaint.com/att-poor-service/2439/#comment-16123 Steve Thu, 13 May 2010 08:39:24 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-16123 Write to Apple and complain about the poor service ATT is providing Apple customers and maybe Steve Jobs will listen. Maybe someone start a blog petition to Steve Jobs to cancel ATT as the sole provider of the iphone. i'll be the first to sign. Write to Apple and complain about the poor service ATT is providing Apple customers and maybe Steve Jobs will listen. Maybe someone start a blog petition to Steve Jobs to cancel ATT as the sole provider of the iphone. i’ll be the first to sign.

]]> By: LittleRed http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15693 LittleRed Thu, 22 Apr 2010 00:03:05 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15693 AT&T landline service and DSL service has been intermittent for two to three months. On April 1 dial tone and DSL gone. Called and requested repair. Nothing done. Called again April 12. Received recorded message April 13 that repair was complete. Still no dial tone. Repair man came on April 14 and found no problem with house wiring, but a problem with wiring on the pole and needed a "bucket" to fix, saying it would take 40 minutes to 48 hours. I called again on April 16 and was told that it would be fixed Monday April 19. Called April 19 and was told it would be about 4 days before service would be restored. Called April 20 and was told it would be 5 to 7 days before repair would be scheduled. I have been without service for three weeks now, and cannot even get a proposed repair DATE from AT&T. Please advise as to what course of action I should take to deal with this arrogant lack of customer service, and lack of any concern whatsoever for the customer. No dial tone no 911, for 3 weeks. What a load... I'm out... AT&T never again... AT&T landline service and DSL service has been intermittent for two to three months. On April 1 dial tone and DSL gone. Called and requested repair. Nothing done. Called again April 12. Received recorded message April 13 that repair was complete. Still no dial tone. Repair man came on April 14 and found no problem with house wiring, but a problem with wiring on the pole and needed a “bucket” to fix, saying it would take 40 minutes to 48 hours. I called again on April 16 and was told that it would be fixed Monday April 19. Called April 19 and was told it would be about 4 days before service would be restored. Called April 20 and was told it would be 5 to 7 days before repair would be scheduled. I have been without service for three weeks now, and cannot even get a proposed repair DATE from AT&T. Please advise as to what course of action I should take to deal with this arrogant lack of customer service, and lack of any concern whatsoever for the customer. No dial tone no 911, for 3 weeks.

What a load… I’m out… AT&T never again…

]]> By: Larry W http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15145 Larry W Sun, 14 Mar 2010 07:32:03 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15145 Here are the phone #'s, Address, Email, and the web site if you should wish to join in the class action law suite against AT&T. That's right they are being sued for advertising and charging us for one speed on their DSL and intentionally providing a slower speed.. UH...HUH... that is against the law.... Sign up now before July 1, 2001. It's easy.... AT&T Inc. 175 E. Houston San Antonio, TX 78205 ATTN: Randall Stephenson , CEO, President & Chairman Tel. 210-821-4105 Fax 210-351-3553 rs2982@att.com (direct) randall.stephenson@att.com http://www.dslspeedsettlement.com/ Here are the phone #’s, Address, Email, and the web site if you should wish to join in the class action law suite against AT&T.
That’s right they are being sued for advertising and charging us for one speed on their DSL and intentionally providing a slower speed.. UH…HUH… that is against the law…. Sign up now before July 1, 2001. It’s easy….

AT&T Inc.
175 E. Houston
San Antonio, TX 78205

ATTN: Randall Stephenson , CEO, President & Chairman

Tel. 210-821-4105
Fax 210-351-3553

rs2982@att.com (direct)
randall.stephenson@att.com

http://www.dslspeedsettlement.com/

]]> By: Clara Haliburton http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15111 Clara Haliburton Thu, 11 Mar 2010 07:27:57 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15111 New news! If you send letters to AT&T's new CEO with a threat to go public with your complaint, you will get a response and they will make changes on your account! Quite effective! New news! If you send letters to AT&T’s new CEO with a threat to go public with your complaint, you will get a response and they will make changes on your account! Quite effective!

]]> By: Kristi http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15066 Kristi Sun, 07 Mar 2010 20:03:03 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-15066 I don't know how Att can get away with everything it gets away with. I would love to just go up there and kick there ass how ever that will not happen.... My combined bill with Att is over 600 dollars month. It is not fair that I pay this much sservice and for since there customer service is closed on Sundays I'm having to call the on wendsday because you cannot reach the ln on Monday. Tired of them charing me for thongs they should provider with that other companys do aka wireless router made by them... And at that it being cheaper to buy at retail stores....honestly hope the iPhone goes to verizo. Because Att so far has just been a big peace of shit... Do they read this stuff don't they know everyone hates there guts and there probably loseibg cleints at record speed I don’t know how Att can get away with everything it gets away with. I would love to just go up there and kick there ass how ever that will not happen…. My combined bill with Att is over 600 dollars month. It is not fair that I pay this much sservice and for since there customer service is closed on Sundays I’m having to call the on wendsday because you cannot reach the ln on Monday. Tired of them charing me for thongs they should provider with that other companys do aka wireless router made by them… And at that it being cheaper to buy at retail stores….honestly hope the iPhone goes to verizo. Because Att so far has just been a big peace of ****… Do they read this stuff don’t they know everyone hates there guts and there probably loseibg cleints at record speed

]]> By: Julian http://mybiggestcomplaint.com/att-poor-service/2439/#comment-14887 Julian Mon, 22 Feb 2010 05:43:43 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-14887 AT&T Third World Service at Third World prices. I am using an AT&T hotspot. I'm getting 19% packet loss and ping times close to second at times. AT&T Runs all of their equipment - Internet, landline and Cellular at the point of near collapse to maximise profit. They treat customers with contempt. AT&T Third World Service at Third World prices.

I am using an AT&T hotspot. I’m getting 19% packet loss and ping times close to second at times.

AT&T Runs all of their equipment - Internet, landline and Cellular at the point of near collapse to maximise profit. They treat customers with contempt.

]]> By: Jenny http://mybiggestcomplaint.com/att-poor-service/2439/#comment-14708 Jenny Wed, 10 Feb 2010 17:47:16 +0000 http://mybiggestcomplaint.com/att-poor-service/2439/#comment-14708 AT&T ? Sucks! I had to pay for what I didn't use. They kept sending me bill & sent me collection. From now on I'll make sure I don't deal or making any kind of businesses with AT& T again EVER! Super poor customer service! My advise : STAY AWAY FROM AT&T!!! AT&T ? Sucks! I had to pay for what I didn’t use. They kept sending me bill & sent me collection. From now on I’ll make sure I don’t deal or making any kind of businesses with AT& T again EVER!

Super poor customer service!

My advise : STAY AWAY FROM AT&T!!!

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