My loyalty for Apple still goes unwavering. The company has always pushed to give its customers more at every turn. This I will always stand by.
It’s unfortunate that managers like the Costa Mesa, CA manager have lost sight of what Apple culture stands for. I went to return Apple’s proprietary software Leopard OS X server there after I purchased it online.
I learned from Apple’s technical department that although the software can be installed locally like the instructions suggests, that to not do it as it opens up my computer to harm. Therefore I could not use the $500.00 software for what I intended.
After the sales associate told me no problem, the manager dropped the ax and would not honor the return and carried himself by being very curt, rude, passive aggressive and ultimately–UN-Apple.
This is the first time I have ever returned an Apple product for personal, school and/or my business.
I am a 15-year patron and it saddened me to see how one man could be so unenlightened and close minded. It was obvious that the manager did not want to take the loss on his numbers as it was end of month and didn’t want my return to affect the store’s profit goal or his bonus.
I have already told at least 20 of my colleagues and friends about my experience and will continue to do so in effort to keep non-Apple-minded employees from tainting the company philosophy.