Comments on: Apple Refusing To Fix My Macbook Pro

By: matt

matt — Fri, 05 Feb 2010 20:43:25 +0000

The apple repair depot just refused to replace the defective logic board in my macbook pro because of the warped lid just like the one pictured. They told me I would have to pay a thousand dollars to replace the lid before they would even touch the logic board because the bending of my lid showed physical abuse. I guess this kind of shows the double standard apple has for its laptops specs.

By: ocram

ocram — Mon, 16 Nov 2009 20:48:57 +0000

Hi everybody to follow-up with my comment of oct 31st, after a lot of arguing and negociations, I won. So don’t give up until you get what you paid for. Also, never go to an apple store with the geniuses because they are quite bad regarding empathy. Just take your phone and call apple care thats it. Wait as long as you need to, it will pay off at the end. If the person does not want to understand then ask to talk to another one maybe higher in the hierarchy. (You have to be sure that it is a defect though, if you drop your macbook then too bad because they will ask you to send pics and if they see that you have scratches on it then they will do the math and youll be in a bad situation)
Just tell them the problem and be honest. For them it costs ten times more to get a new customer than to keep one and they know that quite well.

To conclude, they will pay to change the whole case of my computer and I can buy stuff from the apple store for the addition of the amounts related to my first repair (evaluation, piece from ebay, repair fees to replace the piece).

Thank you Apple, I knew I was right to trust you another time and buy apple care. Another great advice, from any store, when you buy something expensive enough to be frustrated when it breaks then take the extended warranty. For me , it paid off with future shop and Apple.

Finally, Nabeel R. you are evil
Jk

By: Justin Wally

Justin Wally — Mon, 16 Nov 2009 18:06:28 +0000

That sucks. I had a macbook from like 2006 or so one of the core duo ones. I had several problems with it… And about 3 weeks ago I got it back from repair (the bottom case was cracking near the fans) They fixed it for free. I got it back. And my battery was coming apart so I called apple. They put me on hold for about 15 minutes and were looking over all of the stuff I have had to do to my computer. (Mind you I have had to send it in ALOT) So after sitting on hold the guy came back and says Mr Wally I have good news and bad news… I’ll give you the bad news 1st. We can’t replace your battery so here I am thinking what’s the good news. He says good news we are going to replace you macbook with the one that we just released 1 week ago. The 2009 Macbook Unibody! I had to send my old one to them… And then about 4 days later I received a my new macbook unibody in the mail! It is 100% faster and 300% nicer! I love apple they have the best customer service.

By: ocram

ocram — Sat, 31 Oct 2009 18:47:31 +0000

Hi all, I think that complaining of having a huge bent in the lid on a computer that costs you over 3000$ (canadian dollars) is not at all oversensitive. When you pay that much you expect to have good quality. I have a MBP 15inches and I really think there is a problem in the choice of material or its quality. I have a protective flexible case to put it and also a Targus protective bag to protect it from any physical damage. I have also a bigger problem than most of you because not only my lid is bent but even my bottom case is bent. I began my complaint process yesterday with a customer service rep and if it fails I will go higher in the company. I think its apple responsability to pay for the lack of quality in the materials used in the confection of this version of macbook pro. Lastly, my friend has the new version of macbook pro and he used it with any additional care, bringing it here and there without any precautions and his macbook still looks brand new.
I think this is a proof of the lack of quality in the materials used in the confection of the macbook as seen on the pictures at the top of this page.

For all the persons who were not approving complaints in their post : you should try to put yourselves in the situation of the others and see what would be your reactions if you were raped in the arsehole by a multinational company bragging about its products quality.

Nice Day !!!

By: Ihatecomplainers

Ihatecomplainers — Thu, 03 Sep 2009 01:40:57 +0000

Notquietleet in my quiet opinion you are being overly sensitive. That answers your question. But furthermore, the fact that your palm just so happened to be videoing (twice) whilst you were negotiating for a better repair job just confirms that you are a pompous self-dignified complaining prick who thinks that because you work at a “fortune 25″ company, you have ability and brainpower that is superior to a store clerk or anyone who does not agree with you, which you believe entitles you to make demeaning remarks to people in order to paint yourself in a positive light. I don’t care who you think you are you are an idiot, thats why you broke your computer in the first place.

Why dont you stop complaining at the world and tell your grandmother you love her or something. You seem like an arrogant bastard.

By: Loretta

Loretta — Sat, 25 Apr 2009 22:23:02 +0000

Just go buy an Acer and you won’t have these problems. I still don’t understand all the hype about Apple this/that. Buy something cheap and when it breaks replace it.

By: midnightneedles

midnightneedles — Thu, 16 Apr 2009 20:22:20 +0000

I cant believe you paid that much to get it repaired, might as well shell out the extra money and get a new one and sell your old one for parts or something lol

By: jayjman1234

jayjman1234 — Sun, 15 Mar 2009 14:58:25 +0000

I had this problem and they refused to do anything about it. (see my earlier post) Eventually I got a dead pixel on the screen and was able to have the computer sent over to the Apple Depot where they replaced everything that was wrong with it including minor scratches from my watch falling on the keyboard and (especially) the monitor. It came back in perfect shape. So, (1.) either wait for something else bad to happen mechanically, or (2.) do something bad to do and try to pawn it off as Apple’s fault to get it sent to the depot. Unfortunately you have a much better chance with #1. Good luck.

By: genuinevanillaface

genuinevanillaface — Sun, 15 Mar 2009 02:57:53 +0000

So, in the end, what the **** can I do about my warped 17″ MBP that I just bought? Anyone?

By: anthony

anthony — Sat, 14 Feb 2009 14:32:12 +0000

no your not being over sensitve at all you pay all that money and thats how it comes back i would of gone crazy lol urmmmm cant you go to someone more higher up in the companu than the guy you spoke to that stinks let me know how you get on matey jacklinandrewant@hotmail.com