I am totally disgusted with the way I was treated by one the of customer service people at the counter. They are very short and just write you off. I came in on an appointment. I was expecting to have good customer service and I have purchased several Apple products over the past 2 years and I am really unhapy with this situation.
Anyway, I walked in and it was very busy but you should not drive as far as I did and hear someone tell me that I cannot get my screen replaced. I can’t believe the next thing that happened. “Well, I can tell you put pressure on the screen.” It wasn’t out of a laptop suitcase for 2 weeks before I started school on September 20th and they accused me of cracking the screen. I have heard it cracking like it’s weak.
I would like to have the screen replaced. How is that too much to ask. I don’t appreciate being told in not so many words that I am lying. I hope that Apple will do the “right thing” and repair my computer.
Like other people have said, The screens and outer shell are weak. The customer service guy at the AppleStore said, “Apple computers are absolutely stronger than just cracking. I have found articles on this broken screen matter and the reviews and complaints are not too good. I have written a feedback letter at the Apple website because I want to let others know to use extreme caution in purchasing Apple Computers because they have obviously weaker parts that even the salespeople are aware, but they cannot speak out against the company.
I would like to have confidence in the product and I can see other competitors are making stronger cases for the body of the laptop.